Terrible Tropical Smoothie!! Do not go here! They deserve zero stars.First of all, the speaker does not even work properly so you have to repeat your order multiple times. They still get your order wrong at the window. I ordered 2 smoothies and a young girl at the window let it sit by the window for over 15 minutes without giving it to me she handed me 3 containers with no bag she asked what my order was 3 times she had no concept of what was going on. She was sitting against the window with her AirPods in and she kept walking past the window and never asked or was concerned about me waiting 45 minutes. She also had a very nasty attitude. I had 2 smoothies and 2 wraps it took 45 minutes and they had at least 6 workers working unbelievable. You should higher adults not children!! They have no work ethic or any idea about a job. Very disappointed never going back to that location!!!

This place is by far the worse place to go if you decide to zip through the drive thru. They are extremely slow. Expect about 7-8 minutes per car ahead of you. I go there occasionally because my daughter loves the smoothie, but my wife and I try to avoid the place because we don’t have half and hour to sit and wait for a smoothie. I did dine in once with a friend who enjoys the food and he said that this was the slowest Tropical Smoothie he has been to, especially since it took so long to talk to us and we were 2 of the only 3 customers there. They only spoke after I said “Let’s go to Five Guys, their quicker,” after standing there for almost 10 minutes. Smoothies are good, food is meh, service is terrible, and has been since the started business.
Service
Take out
Meal type
Other
Price per person
$10–20
Features
Dine in: No
Outdoor seating: No

I have been going to tropical smoothie for more than 10 years and order the same health nut for me and my family but today I was very disappointed in what I have gotten from this place. Taste, look and ingredients are not correct and the worst part is my son is allergic to certain kind of nut. As you can see from the photos, not really sure of what they put into it but it tastes like peanuts and lots of soy milk. What I’ve order is health nut with whey protein. I went back inside to question it but they don’t seem to know the difference or just ignoring the fact that they are caught making smoothies with incorrect ingredients. Please be careful of what you order as it may contains ingredients your kids maybe allergic to. Pictures on the right(light color) was thrown in the trash for my son safety.

My money was stolen from me. I made an online order that i needed to cancel. The app stated i needed to call the store to cancel the order. I called them, they said they would cancel the order and refund me to my debit card. Refund never came, and i never picked up the food obviously. I called customer service to inquire about the refund. They said they'd make a ticket and get back to me. I never heard back. I disputed it with my bank and they refunded me the money. Now its like 2 months later and the bank has charged me again for that amount stating it was not a fraudulent charge. So again im being charged for food i never got. Thats really sad and disappointing that this company couldnt get it together enough not to charge me $16 for food i never got. Do better. I wont be back.

Reviewing as a door dasher. Only ones allowed inside were mobile orders. So we waited for our door dash orders inside. I wish I could have videoed the employees behavior. We waited way too long for our order as employees took their time preparing orders and goofing off talking to eachother through the microphones. Two girls stopped helping make orders and started mopping even though the drive thru line was outside of the parking lot. They got an order wrong I had to get corrected. Very poor customer service and work ethic. No one was taking charge if there was a manager on duty. Lost my business by the lack of professionalism and lack of customer service. Also noticed they rinsed the blenders out with no soap only water. Yep ya lost my business at this location.

Staff was very friendly, location was very clean, and the food was great. The smoothie was also good. I congratulate the staff for always smiling and for management for keeping the location clean ( I observed the manager picking up little scraps of trash from outside, details like that are normally overlooked). Staff also called me by name, thats a big plus! They also followed up to see if i was happy with my smoothie an meal twice! Great concept! Only recommendation i would have is if it could have a small lounge area. A couch or two in the corner would have been perfect! I would have definitely lounged amd wpuld have read a book and taken care of some work. Maybe even another smoothie. Ill definitely be returning when im back in the area!

I’ve been coming to tropical smoothie for years and always good service. Today there was a 20 minute wait to order and receive my smoothie. That’s fine I understand sometimes things are busy. But I refuse to be disrespected by a MANAGER of tropical smoothie. TeeLa was extremely rude and abrasive on the speaker taking my order and at the window. She continued to speak over me while ordering and when I showed her my military ID to get my hard earned discount she rolled her eyes and wouldn’t look at my ID. I have never been treated so poorly at tropical smoothie and I am extremely disappointed.

I'm going to do an instant evaluation based on immediate vibe or feeling. Bad Karma. Perhaps the word average might be better here. This is a small bistro environment, which, from what I could see has very little adult supervision. And as you might imagine, this is what happens. The smoothie itself isn't that bad it's a product that can also be made in any home blender. The stryofoam serving cup does as intended but the cheap plastic straw simply doesn't move anything. You'd think they'd have thought of that.... Deduct some stars. Save yourself something. Buy a good blender.

Ordered one smoothie inside and after 16 mins I finally asked the guy how much longer it would be. He then poured my smoothies and gave it to me. To be fair he was going as fast as he could and they made him answer the phones. They had 6 employees in the building but only one making smoothies. One woman who was working was sitting in the lobby on her laptop. This was not a staff shortage issue this was the shift lead not delegating properly. It makes no sense to have one person making smoothies and when this store has high traffic.

Im not even the “write a review type of person” BUT I ABSOLUTELY HATE THIS LOCATION.. not only do they ALWAYS take forever. My order is ALWAYS wrong… they Also close at 9 but you better get there at like 8:15 because around 8:30 they start closing and purposely move slow. Today I think I’m officially done with tropical smoothie cafe !!!!!!..daytime shift is full of teenagers who don’t care about customer service.all they do is play and be on their phones ….here’s my hummus veggie wrap and harvest cheddar chips that I ordered today

From 5 stars to one! See 5 star review below....service was slow and my food was cold I dont even have the patience for this review right now. OLD REVIEW Fast friendly service my food was hot! Only which they had smaller smoothie options I never finished mine unless that's the only thing I order. Its kinda in my area not to far of sa drive great place to stop in and grab something on the lighter side if in the area. Prior to going into Walmart so you dont over fill your cart lol.

The smoothies are typically pretty good, but the wait time in the drive thru is ridiculous. It literally never fails, if you going through the drive thru you can expect to wait at least 30minutes. Pick up orders inside are pretty quick. I’ve experienced a wait only a few times when going inside. No more than 15 minutes after my promised ready time.The employees on the inside aren’t the friendliest either. If I had another option I probably wouldn’t come to this location.

I've been to this tropical smoothie many times because my husband has worked at the airport for 7 years. Not once has it been a good experience. Usually I wait in drive through for at least 30 minutes. This time tho the line was short but only because they were so short staffed they were not serving any food only smoothies. This is not fair for the staff and I feel management needs to do a better job. Food and smoothies are good tho, just a pain to get

Stopped in for a quick snack in the mid-afternoon. It was a tad busy and they got our food out fast! Great experience here, will return again.
Service
Take out
Meal type
Other
Price per person
$30–50
Wheelchair accessibility
Bathrooms are large, single toilet areas with handlebars. Entrance with no stairs, large enough gaps between the tables to navigate a chair. There is a nice selection of low tables you can park a chair at.

Visited several times, never disappointed by what I ordered. The only problem has been the insane wait times in the drive through. Seriously.. If there's more than a couple waiting.. Get ready to wait a minimum of 20 minutes.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Features
Dine in: Yes
Outdoor seating: Not sure
Takeout: Yes
Delivery: Not sure
Curbside pickup: Not sure

I love me some smoothies from tropical smoothie, but lately I have had a some very unpleasant experiences. I tried calling today and was placed on hold for over 5 minutes. Called back and the phone line was busy. Called back 10xs and line still busy. Also the last time I got a smoothie the pineapples were not mixed all the way through and I had big junks. Not cool at all as much money as I spend here

Tropical smoothie Cafe has some very delicious smoothies. You really can't go wrong with whichever you choose. The location has a bright, friendly and welcoming atmosphere. The wait for your order isn't to terribly long. The restrooms were very well kept. The entire location seemed out together and clean everyone wore a mask unless you were drinking a smoothie and that was nice.

My fiance came here the other day. She loves TSC. She ordered a sandwich and a smoothie. She ordered the sandwich without tomato (because she's allergic). The sandwich was cold, cheese was not melted, tomato was on the bread. And to top it all off, they double charged her. We are sorting out the issue with our bank but still. This service for the price she paid is unacceptable.

Worst experience this evening. Young lady running drive thru lacks customer service skills. She didn't even greet me and handed me wrong order. I waited a few minutes and she came back. She took the drink back and online order. I said yes then she brought me correct order. No apology, nothing. So I guess that's the new service, no greeting, no apologies, no thank you.

Ordered online through the app. Customer service inside the cafe was wonderful. Attentive cashier - even though I ordered online - was asked about my order to make sure it came out promptly. The quesadilla I ordered was delicious! My only complaint was somehow NOT getting credit for the free smoothie on my account but I was too hungry to care… lol.

The drive thru is always backed up. We made the WORST decision to wait it out and get some smoothies today. It took almost 35 minutes to even order. And once we did, we waited another 10-15 just to pay. The smoothies came out terrible. There is barely any flavor & basically tastes like water. I’m definitely never coming back here.

The smoothies are tasty, but they are SO SLOW. They have cancelled my order completely after more than half an hour has past several times, and were abrupt and short when I've gone in person. There is also always a 5-6 car long line in the drive-thru every time I go by. It's enough to make me consider stopping going altogether.

Terrible serivice. Food cold. Was standing at the register for like 5 mins before someone asked what did I need. A young man helped me and was very nice. But those girls there. Nope. Rude completely and when I asked to warm up my food- all they gave was Attitude. Will not be going to my WAS favorite smoothie place anymore.

The line is wrapped around the building; 6 cars deep. I’ve already been here 5 minutes and haven’t moved . I’m going to leave after two more minutes, because at this rate I’ll be here 20 minutes. This is the third time I’ve come and it’s this long . I’ll just go to McDonald’s for a worse smoothie just to have it quicker.

What can I say other then.. Hannah is THE BEST !!! Her customer service was impeccable!! She greeted me with a pleasant smile. While Ms Hannah was helping me she was even smiling then. I would definitely recommend this location. Just make sure you ask for Hannah. When you do make sure you tell her Ebony sent you... ;)

Ordered the new Red Sangria Smoothie w/ kiwi, pomegranate, non fat yogurt, spicey apple and lots of yum and the Thai Chix wrap. Always love the wraps, but really enjoyed the new Red Sangria Smoothie. Saw the new Jax Jaguar Smoothie made w/ banana, coconut and pineapple. Marked that one for next time.

If you need to go somewhere at a reasonable time don't come here they're extremely busy understaff overworked and by the looks of it the smoothie wouldn't be great. Pay people more so that you can have workers. I'm never coming here I was almost late for work. It's fast food for a reason.

Andre is a fantastic employee! He took my order at the drive through in a timely manner. Also the food was greta
Service
Take out
Meal type
Lunch
Price per person
$100+
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Turkey Sandwich

Service was terrible girl with light colored blue shirt should be fired. She was rude saw us walk in looked at us then went back to cleaning counter. We had to ask if she was going to take order and then she radioed someone. When we got out order they had attitudes. Place sucks

We got 3 different smoothies, all three were flavorless. We watched them just fill them up with ice and very little juice stuff. We wont be going back no time soon.. we have liked the same drinks in the past. We spent way too much for what we got. Saturday 4/23/22 around 1230

Pulled into drive thru and after 20 minutes, one car moves ahead. I've been here dozens of times, and every time is like this. I keep coming back because I love the smoothies and food for me and the kids, but management HAS to fix the logistics of the drive through. Thanks

To not offer curbside pick up is a little crazy. So I can place an order online but still have to wait in the long drive thru lane. Its hard for me to lug all my little ones in and then out with all the cups. They might have good food, but will be visiting elsewhere.

Not that great... line took over 30 minutes to get through for the drive thru. - ordered 4 entrées and 2 smoothies = $35+ - definitely not worth the price to me to visit again - the smoothies were like an icee and no flavor - and the food wasn't that great …

I have NEVER sat in a drive-thru for OVER a half an hour waiting for a smoothie with just 3 cars ahead of us! When I asked the person at the window why it took so long she said that someone was on BREAK!! ON BREAK AT NOON?! …

Love the menu and the atmosphere! Jerk chicken bowl and the lean machine! I usually get the sunrise sunset and baja bowl. I've also tried the watermelon mojito they had for summer. My husband swears by the triple berry oat, and hes got a pressed Cuban sandwich!

The gentlemen that worked Saturday July 31 in the morning 8am deserves a raise or promotion. The other workers called off and he was alone. He professionally let us know so we wouldn't be upset about anything. He didn't seem annoyed and the food was delicious.

Don’t waste your time and money. Sign in drive thru says speaker not working pull forward. Waited at window and worthless staff look at me and keep working. I honk and the guy smiles and ignores us completely. I’ll take my money elsewhere and never return.

Food is always good and smoothies, but why does it take so long EVERY time to go through drive thru or order inside? Seriously always a 20-30minute ordeal. Is this a franchise owned business? Hire more people already and speed these lines up!

Got 2 sunshine smoothie and that made 5 times in a row I bought the same smoothie and the employees like Denise and Abby and the rest who's name I don't know are very professional and friendly they deserve a raise and a day off with pay! More

Rather unfortunate as I love tropical smoothie but the last 2 times I have been there each time I waited about 1hr for my order that I had ordered online. Now don't get me wrong the smoothie was still amazing but you should not have to wait

Service could be much greater with staff at cashier being less dismissive and more customer service friendly. White girl with the blonde hair, very rude. And it’s worst with the manger chase because he goes along with her attitude as if it

I come here weekly and I’m always always impressed by their ability to power through a rush lunch rush! But today I don’t know what was going on but no one could get their heads right! I watch and watched as simple and easy things were put

I rarely go to get smoothies because I normally have all the ingredients home to make my own; however today, I had some time to kill and decided to get a nice breakfast smoothie. I didn’t want a ton of a added sugar, so opted for the Detox

How on earth can you make it so a smoothie doesn’t have any flavor? You get really really cheap ingredients. And my quesadilla wasn’t even cooked. I’m not surprised there hasn’t been one restaurant that’s decent in this entire part of town.

We ordered the jerk chicken wrap, and it was delicious. The smoothie was very light and refreshing. My kids enjoyed eating the grill cheese quesadilla. The staff wasn't too friendly, but the food outweighed that issue.

Didn’t even have time to get a smoothie or food after wasting lunch hour waiting in the drive thru just to leave due to time restraints! Don’t waste your time or money here. Unbelievable lack of service and efficiency.

Pickup and dine-in currently closed. Drive through is a 25 minute wait. The cajun shrimp wrap I got had cold shrimp in it and no dirty rice. The smoothies are good at least, but the experience is not worth the trouble.

Ordered a smoothie and received a juice. Pretty sure it shouldn’t be the same consistency as water or have the same amount of flavor. I mean seriously it taste like I’m drinking a glass of water? Flatbread was good tho

I can never complain about the food. But if you’re expecting “fast food” do not eat here. You will sit in the drive thru with 2 cars ahead of you for 20 minutes. Happens every time. There really needs to be a change

Delicious food (both the Thai flatbread and the pesto wrap were delicious!!!!) and amazing smoothies. We loved this place and we will come back often!!! Thanks
Food: 5
Service: 5
Atmosphere: 5

A great group of people who understands the product that they're making for the public I will go back there many times so far I'm there multiple times and I will continue on going until my money runs out LOL

Best smoothie experience ever! Both ladies who helped me were so happy and positive. The associate at the drive through presented the smoothie like an Emmy Award (sound affects included). Highly recommend!

If you download the app for the first time while making your first purchase you get a free smoothie immediately. :) nice menu selection, this location can get pretty busy but they are quick.

12 people working and it took 20 minutes to get a smoothie most of them just standing around. Tasted good. They don't need all those people working if they're not going to utilize them.

Everything was nice and fresh.. Smoothie was great, I tasted all the ingredients in it..The flatbread was delicious..I enjoyed every bit of my meal..Will be making another visit..

Gave them another chance. The wait was still long and the menu unreasonable due to the distance from the cars. But it's one of the few drive thru where you can get healthy food.

Im giving them a two only because the smoothies are amazing and the lady was very friendly however i waited 53min for 2 smothies in a drive thru only 4 cars back that's crazy

Had the Kiwi, strawberry and banana smoothie. Also with a Flatbread chicken, bacon and ranch. The service was outstanding the lobby and restrooms was nice and clean.

Overall I had a good experience here. The staff was courteous and polite. My only complaint is that they ran out of a couple things that I initially wanted to order.

Technically got my order wrong but the incorrect one sounded good as well so I tried something out of the box. The Santa Fe quesadilla was very hefty and tasty.

Very busy place! But with that in mind, they manage to crank out customers fast and fruit smoothie still tasted wonderful. Very nice staff behind the counter!

The end of a super day out. Employees were busy but still had time for a short chat. Service was great. Everthing was clean and neat. Atmosphere was great.

Food was good and the smoothies were delicious, but it was a bit expensive for the serving sizes. We just got a snack and ended up being over $20.

We love the banana peanut butter granola wraps. 4 stars because we were disappointed they discontinued the watermelon smoothy.

This is a very busy location however, they get you in and out of there with professional kind service

10/10 Shakira is a wonderful smoothie maker
Food: 5
Service: 5
Atmosphere: 5

Drinks are full of sugar. Not healthy at all. Stay away unless younare trying to gain weight.

They didn't greet me at the door and they didn't thank me for my order.

This is the Santa Fe Quesadilla... Full of rotten onions. Never again.

This location stops taking Orders around 8:40pm but closes at 9. Smh