PLEASE DO NOT try going to this gym out of all the gyms I’ve been to across the country Tru fit is by far the worst one this was the worst experience i have ever had at a gym. I heard bad things but figured I’d decide for myself, terrible mistake I should have just listened. I was looking for a new gym since I changed jobs and was looking for a closer gym, I went to their Walzem location after signing up for their 1 week trail I was greeted by the GENERAL MANAGER and gave a walkthrough she was very pushy trying to get me to purchase their RYSE branded supplements and sign up that day I told her specifically I wanted to try out their other locations then she gave me my physical week pass. TWO days later I go to their New Braunfels location and show them the physical pass and then another sales guy comes up and shows me around okay cool thank you but then he brings me to his desk and I tell him hey I just heard all this yesterday he said “yeah two minutes” You can tell they are all paid commission. I told him again I would just like to use my pass and base my decision on that. As soon as I head to my workout the “MANAGER” named Alfred tells me no I cannot workout unless I sign up, I tell her I have a pass “no you have to sign up” i ask her wouldn’t it make sense if tried it to see if I even like it before I sign up? “No you have to sign up” so I go back to my car to call the other location to see why they’re not letting me use my pass all I get is “I’m sorry” at this point I’ve wasted an hour and need to workout somewhere so I sign up so I can try out this location they have a three day grace period and I will cancel. I asked for their corporate number and of course no one knew it all they gave me was a name. Stephanie. This gym does not care about you or your fitness all you are is a number to them please save yourself the hassle and listen to what your friends are telling you about this company.

Worst gym ever . Staff doesn’t care about clients, they just take your money without explaining any of the perks that come with your membership. The front staff won’t even print at class schedule for you but they will print one out if you’re about to get a membership though, funny how that works. It takes forever to get someone to help you at the massage beds with the front staff standing around talking to each other doing a bunch of nothing . Not to mention the lack of equipment, broke down massage chairs , sauna big enough for 3 people to stand in and the cut down on workout classes without replacing them with new ones. The equipment is better at planet fitness at least there they’ll walk you through what u just purchased. You’re supposed to get a biometric test for free once a month but they don’t tell people that, or maybe it’s just older ladies that they don’t communicate that with, they sell them the most expensive package in exchange for Zumba classes that they barley even have any more . And when u make an apt for a free training session the first time or biometrics test, they never show

Overall it's a good gym for workouts with very little downtime for equipment that needs repairs. The biggest complaints is that the paper towel dispensers and bottle of cleaning solution are usually empty with no staff doing regular walkthroughs for clean up, whether it be to refill these or sweep the floors. It's a minor inconvenience hunting for a full one, but that means during peak hours less people are wiping down after use. The men's restroom (not the locker room) is also just disgusting. I've seen gas station restrooms that are cleaner. It has a musk in the air with an unkept floor and usually soaking wet counter. Lastly, whoever is leading the morning classes in the side rooms is giving those poor people tinnitus. The music blasting from those rooms is insanely loud, louder than what's is the main gym area, and that's coming from someone who frequently goes to live shows. I've learned it's pointless to bring my own headphones here because I'll still be able to hear their playlist going on regardless.

Alyssa. WOW! What can I say, she knows her stuff! A true savant, a real maverick, a go getter. Getting a membership with her makes your heart, mind, soul, and muscles feel like a volcano of confidence is roaring through your body. I got a membership 2 weeks ago and have been going to the gym consistently ever since. The PTs who run the Combo6 and TruPower classes make working out FUN. I focus on muscle growth when I come in and end my sessions with the group classes afterwards and I have never felt better in my life. Thanks to everyone at Tru Fit S New Braunfels, the staff is truly incredible and I genuinely appreciate Alyssa for pushing me to go the Results+ plan because it's really helped change my mindset and guided me to consistent workouts! You guys are AWESOME!!

I’ve been going to this gym for a little over 6 months… I have to say at times it’s great, other times it’s rather annoying when the simplest of things can be done to make the experience great. Legit, the bathrooms don’t have paper… they are majority of the time empty, and when asked for cleaning or simple stock they come and just set the paper ontop of the dispenser. One time it was on the floor… the men’s locker room smells from just walking pass. My husband no longer even goes in there as he said the sauna smells horrible… the women’s sauna is also a mess and has yet to be swept. Literally want to just take 15mins out of my workout day to clean and make these little adjustments for the better sake of this gym experience…

This is, literally, the dirtiest gym I have ever been a member of. The only reason the wife and I go here is for the daycare. Please consider investing your money in a gym that shows a modicum of cleanliness or self-respect. 02/06/2023 Update: Received a call from the staff stating that they have seen this review. They have had similar complaints recently and are in the process of upgrading/increasing their custodial staff. 07/31/2023 Update: The gym is still filthy. My wife once asked a Physical Trainer to help her unload the bar he and his client finished using. We cancelled our membership immediately after. We built a home gym in our backyard: we were that unsatisfied with the facility.

I have had the pleasure of being trained by Luis Hernandez since the beginning of August. Since then I have been able to lose up to 20 pounds so far with his motivation and patience on teaching me how to better workout and keep track of my eating habits. If you are truly wanting to change your lifestyle and commit to having a personal trainer I truly recommend you to Luis Hernandez to help you get you to your goals. If you’re still unsure try one of his trupower classes that he teaches on Thursday @7pm and you will definitely see that he will help motivate and assure you that you are capable of change and growth. Also if you get the chance please check out his instagram @Hernandez2494!

The staff is always so friendly and encouraging. I have had a fantastic experience with both personal trainers I’ve worked with at this location (Josh and Luis) and really love the classes offered, especially Combo 6 and TruPower. It took me a while to try out the TruPower classes because I am not a runner and seeing the treadmill station was intimidating- but after my first class, I was hooked! I have taken the TruPower classes with Joey, Luis, and Marco and it’s a great, fun workout every time.. I now no longer dread the treadmill station and have noticed I can run the intervals more consistently and faster than when I first started several months ago!

I highly recommend TruFit Athletic Club for everyone interested in good physical fitness. In particular, I had the pleasure today of meeting and working with Alex. He is super! Moreover Alex is extremely knowledgeable about physical fitness and the management of weight loss techniques. I really appreciated the time he took with me and the tour he gave me of the facilities at the New Braunfels location. His warm and engaging personality put me at ease and made my new challenge of achieving total fitness success less daunting. Thank you Alex!

I love this gym! The staff is super friendly and helpful. Luis H. is the best trainer ever! I started working with him after going to his TruPower and Combo6 classes, which are awesome BTW. Luis has been very encouraging and has taught me so much during my fitness journey. Not to mention the workouts are killer. I always leave our training sessions with that dreadful, yet oh so addicting pain... especially leg days, which have become my new favorite day. Can't say enough about Luis, and Trufit in general. 10/10 highly recommend!

Super friendly and knowledgeable staff!! I was contacted by Alfred right away after browsing the website and he called to walk me through the sign up process (it was super easy and took 2 seconds.) Danny gave me a great tour of the facility and explained all the perks of my membership. He was even able to tell me about what hours are busiest, what classes he likes best, and reminded me to get a lock for the lockers. I felt welcome the whole time I was there and I’m honestly looking forward to going back.

The Trupower room has had ceiling damage for MONTHS!!! Tiles are now falling and machines can't be used because of it! My favorite trainers have had to turn members away from the class because there simply isn't enough room for everyone due to the damage. Water drips constantly causing a horrible smell in the room as well. Water has also dripped on me with nowhere else for me to move to do my workout! PAYING members deserve better! And management needs to do better!

Today was my first day checking out Trufit, and I came as a guest. I had a great experience from the start of walking in. I didn't catch her name, but the lady who checked us in was awesome, and very sweet! The gym itself was very clean and all the equipment worked. It was my first time using a sauna, and I loved it! Overall great gym, and I would recommend to anyone. Considering getting a membership asap!!

This gym is so clean, great staff and great people. I love to talk to Priscilla she's so nice and a great talker. She always makes my day all the time. She always has a big smile on her face. She's such a hard worker. She makes me want to go to this gym. She motivates me to come workout. I love that Everything is so clean and organized. I highly recommend going to this Gym. I love it here.

I enjoy the cleanliness of the gym. And noticed a new employee by the name of Priscilla Garza that looked like she’s been there for years. I noticed her constantly working like she loves her job. I had the chance to speak to her and she was very polite and informative. Priscilla and her employees make this place a positive environment to work out. I give it two thumbs up.

The team that works at this location is the best! I know because I signed up at a different location first, and after being helped by the team here, I drive an extra 20 minutes every day just to work out at this location. The Fitness Manager, Nate and his entire team are all incredible! They are always so helpful and fun to work with. You won’t regret signing up at this location!

I came in to try out a new trufit and upon arrival i encountered nathan he was so friendly and helpful and he pointed out where everything was from the desk, great service! fortunately i was able to encounter nathan after his shift ended and he went above and beyond and assisted me with my form on a couple workouts before leave 5/5 stars will be returning soon!

I was so excited to get my first membership to a gym. After 1st month this is what I experienced.... most people don't wipe down machines after use, they don't rerack the weights after using them. Good luck finding dumbells. If you find some they are being horded by inconsiderate people or scattered all around the gym. Noone has common courtesy.

A. Dzierzanski!!! That’s your GO-TO if you’re looking to start or further your fitness journey! She will take care of your needs get you signed up for the best gym plan to meet your needs & is very knowledgeable about fitness. From routines, meal preps to mental preparedness! Go check out Tru-Fit on S. New Braunfels & ask for Alyssa :)))

My trainer Alex rocks! He's like a fitness superhero who knows exactly how to make workouts super fun and effective. He's always cheering me on, even when I'm tired, he keeps me going strong. Alex explains exercises really well, so I know what to do. He's helped me get way stronger and more confident; I can't recommend him enough.

Mariah Salas did my tour and all I can say is I can always appreciate someone who takes time out their day to explain and answer all my questions so whole heartedly and willingly, I was nervous going due to not being able to move the same this past couple years but she showed me and explained to me ways I could go about it

Well I'm new to San Antonio, I just moved here 2days ago from Houston,,I'm looking for a gym,n this gym has good reviews, but the only issue are the restroom from been cleaned,,I would love to be a janitor n a member for this gym,I would like to work there n cleaned the restrooms really good n keep a smile on ur face ,

My trainer Luis is one of the best. Flexible hours, professional, gives you a great training plan that fits your profile. I have been with Luis for 2 years, my health is in great condition. Thanks for guiding me towards my goal, your training style ROCKS!!!! loved training with my work out partners!!

Nice gym. Friendly and helpful staff. Parking lot at night is pretty dark. On Thursday night 8-4-22 someone broke the back window on my truck while I was working out between 9 and 10 pm. I was parked down at the end of the first row across from the main entrance. Need better lights or some security out there.

Out of all the TRUFITs on the southside this one is my favorite location. It’s always clean, machines are almost always organized, and the staff is the friendliest bunch I have met. Seeing Sylvia greet me every morning is a great start to my day! She is always on time and does amazing at the front. ❤️❤️

I cancelled my membership in July 2023, the gym proceeded to charge me August,September & October. I was finally able to speak with a manager who confirmed I shouldn’t have been charged and would process a refund. It’s been a month and I still haven’t received the refund. Still waiting for “approval”.

As always, this place is a great judgement free gym that offers great classes and even better training. If you are interested in a trainer, ask for my boy Marcos. Dude is awesome and knows what he is doing. To be honest, all trainers are very knowledgeable and will give you that extra push you need.

Requested a 7 day trial online. When I went into TruFit the girl at the front desk told me to have a seat and wait. After 10 minutes I left, there were people not doing nothing that could have helped me. I will just continue playing with Marcos, my Australian Cattle Dog: he is much more social...

Priscilla is good at cleaning the gym . THE GYM NEVER BEEN THIS CLEAN IN AWHILE . ITS SO CLEAN NOW. ITS ALL THANKS TO PRISCILLA. SHE DOES AN AWESOME JOB. TRUFIT SHOULD BE SO PROUD TO HAVE AN EMPLOYEE LIKE HER . SHE DOES AN EXCELLENT JOB AT CLEANING. I RECOMMENDED THIS GYM.

Awesome gym that has everything you need to have a great work out always clean and all the employees are always so nice especially Samantha (Sam) in the front every time I come in she always greets with you a smile and is always so helpful definitely will be coming back

Alyssa Dzierzanski has been the biggest help signing me up for a Membership at TruFit. She was able to explain everything I needed to know about having a membership and also gave me a tour around the gym. She always gives the best welcoming when I go in for a gym sesh.

Alyssa Dzierzanski helped me get signed up and had the BEST customer service!! She went through everything thoroughly and answered all my questions. I love the atmosphere here at Trufit! You should definitely come see Alyssa for your membership!

Danny Sanchez was the man! Talked to me about the different memberships and day passes to check his gym out. Have a compelling debate as to why his gym is the gym to be at. The culture is great, very clean environment, and an amazing staff

Love coming here! My kid loves coming to the kids club. The girls in kids club Meagan and Sam are friendly and welcoming. Good with the kids. The front desk workers are amazing and the general manager Danielle is always helpful.

love coming to this gym i love the energy Chelsea Mia Lilly Danielle Jackie Alondra Meagan and Amber Also Samantha & Alfred gives..don’t think twice about coming to this gym Cant forget the amazing trainers Marco & Luis

Alyssa Dzierzanski was a wonderful help when singing me up for a membership. Her personality makes you want to stay and workout with her. I ask her tips on how to workout because she inspires me. Overall a good experience!!

Alyssa was a great help when i first signed up for my membership. She was outstanding at helping me out and answering any questions I had. Very down to earth person I recommend speaking with her and she’ll help you out!

Alex is such a great trainer, he picks me up when I’m down and motivates me on a daily basis. I highly recommend him as a trainer, he is very knowledgeable and knows how to guide you toward a better nutritional life

Alex has been amazing. He is knowledgeable and supportive, keeps me motivated to stay on track with my goals. I really appreciate the time I've had, and will continue moving forward like a freight train happily.

Great gym ! Great location! Especially the front desk young man Nathan! Went in and had some questions Nathan went above and beyond to help me out and did it all with a smile! Thank you Nathan & TruFit! …

Very grateful for the personal training sessions!! Alex did a great job at giving many opportunities to self improvement and assists in weight training with great enthusiasm! Awesome training …

Alyssa D was the best sales rep I could've walked into!! She was awesome gave me a great tour! Great place and atmosphere to be at! Restrooms were definitely cleaner than the other trufits I have visited!

Mia was an outstanding front desk associate, and an incredible asset to this establishment. High energy, nice smile, positive vibes and friendly, she is the same employee every day I come in and workout.

I have previously gone to all the Trufit locations and this one is by far the best. Friendly and clean environment, Haley in the front desk is super friendly and helpful!! Making this gym much better.

If you’re thinking about joining this gym you should go see ALYSSA DZIERZANSKI to help you get signed up! She was very knowledgeable and had the most positive attitude. She’ll get you right :)

Mariah is the absolute best trainer! I didn’t think I would be able to be consistent w my fitness journey and she encourages me every step of the way. She truly is there for you in any way!!!

Great experience, Mariah Salas was the one who did my tour and talked to me about the gym, having someone like her well spoken and knowledgeable really makes the experience that much better

I asked the sales rep Alyssa for help with a situation and she was SO helpful and so graceful, she’s just the sweetest thing. A beautiful soul and the main reason I keep coming back here!

Been coming in for a little over a year now. The gym has only gotten better in that time. Staff is very friendly and attentive and always welcome you with a smile. Highly recommend

Love this place the gym looks clean and the restroom are so clean thanking the new girl Priscilla. Great Job !!! Keep up the good work!! Highly recommend this place. …

I really am glad to have gotten a good deal on a workout plan with my guy, Alfred. If you’re ready to get your body back in the your best shape, come to this TruFit and get right!

Absolutely love this gym. Staff is extremely friendly, Mia at the front desk is always helpful and happy! The facility is always clean, and machines are rarely out of service.

Trufit is a great gym,nice atmosphere,good people and especially Marco my trainer he is good at what he does. Will always hold you accountable and push you past your limits.

This was a great experience , Alondra was very helpful and answered all my questions ensuring I understood exactly how everything works ! She’s great , highly recommended ✨

I have been coming here for a while and it is very good, especially the customer service, Alyssa always provides good service and answers any questions. excellent staff!!

Alex is an awesome trainer! He got me to lose 6 pounds in a week and taught machine work and barbel that I didn’t know. Thanks for being the best trainer Alex …

Alex is the man, greatest trainer ever. He’s not gonna give you what you want to hear he’ll give you what you need to hear. Great information on nutrition and training.

Haley was so helpful for me trying to get more information on my gym membership and was so considerate and friendly most professional person I’ve met that works here

Alfred the GM was very helpful in understanding how Tru fit works and offers. He went into detail with what I needed to know to reach my goal. Really recommend him.

Love this location, clean, pretty chill and my kids love the kids area. Coach Alex is awesome and very helpful. If you need help he's a good person to go to …

Trufit gym is one of the best gyms I’ve ever been to including all the staff along with Haley the receptionist everyone here is respectful and friendly to anyone

Great gym. Solid equipment and different ones to pick from. Chelsea at the front counter is friendly and cheerful and was able to answer any questions you have!

General Manager Alfred gave excellent service and accommodated my every need. His knowledge of the facility and overall professionalism made for an great visit.

Tried this gym out last week and the front desk attendant Nathan was very helpful and informative. Great customer service!!! I’ll definitely be back to join!!

Go speak to Jackie, she is a really awesome person! I've been hesitant to sign up for a while, but after speaking with Jackie in person, I'm now a new member!

This trufit is a great place to work out at the staff is very helpful and polite. I can recall Danielle being a great help signing me up for my membership.

Best gym on this side of town hands down. Great atmosphere and attentive staff. If I ever have any question or concerns Haley is there to help …

Haley at the front desk was very polite, informative and patient w/me while explaining their policies and membership options. Great customer service!

Danielle is always doing something around the gym, cleaning, helping, or simply engaging in conversation with members, really puts off a good vibe!

Team member Alyssa Dzierzanski helped me with getting my membership and had such great customer service. 10/10 would go to her for any questions!

Alyssa Dzierzanski that’s your GO -TO forsure! Looking to start your fitness journey then pull up & see her at the TruFit on South New Braunfels!

Every time I come to this gym. I’m greeted and treated with respect from Mia. She is always so welcoming and supportive on my health journey.

Alex taught us a lot and made me work out felt the burn on every machine, great fitness coach. Update :Again for the second time …

Alfred helped us out for a herbalife event looking for a great workout and he was so friendly and welcoming. Helped us out with a great gym

I enjoy working out at this gym! the environment here is great and the staff is very friendly. Haley at the front desk was very helpful.

Sylvia is awesome!!! Super friendly always smiling and brightens my mornings everyday at 5:00a..✝️ …

Love this gym I highly recommend going staff is helpful, and shout out to Mariah for training me it’s always a good time being there <3

Priscilla is so nice and cool. She good at cleaning. Recommended this gym. The women restrooms are so clean thanks to Priscilla . …

awesome front desk staff! Haley is great, she always greets me and always has a positive attitude. I highly recommend this location.

Best Gym in San Antonio. Great environment and energy here! The front desk staff is awesome, haley always greets me when I walk in.

Clean gym, and very open. Nice selection of machines and free weights and dumbbells up to 120 pounds. Overall great gym environment

Alyssa was a great help, signing me up and talking to me about the process. Definitely recommend her if you need any help joining.

Alfred Godines was amazing! Was able to get me the work memberships I needed to start fulfilling my body goals!! Thank you

Alyssa D was super helpful with getting my membership set up and also went the extra mile to ensure customer satisfaction!

Thank you Haley for the amazing customer service. She is always so nice and welcoming when checking in at the front desk.

Love Alyssa! She is so friendly and answered all my questions! Looking forward to walking into 2024 livin’ my best life!

Haley and Brian are really nice and energetic. They also help others and put out an amazing positive attitude …

Marco’s Tru fit class at 9am is where it’s at! Tuesdays and Thursdays! Do you want to sweat? Come and get it! ~ George

Am excited to start my journey here at Trufit- thanks to Alfred for an easy process of setting up my membership here!

Alyssa and Haley were tremendous with their service at the front desk, I love this gym best trufit in the South side!

Haley at the front dest was so polite and so helpful…, Thats one of the things that keeps me coming back to this gym

This is my favorite location to workout at! The staff here is great, Haley at the front desk is always very helpful

Jacqueline is such an amazing sales rep! She went above and beyond setting up my membership and personal trianing!

Haley is the most attentive and respectful worker ! she helped me with every task and answered all my questions !

Alyssa Dzierzanski is the best ! She makes coming to the gym the best part of my day with her welcoming smile. <3

We love this location for their friendly staff & childcare! If you need a trainer, ask for Marco, he's the best!!

Love the front desk staff, especially Nathan. I’m always kindly welcomed by him, one of my highlights at the gym.

Alfred The General manager was Nice , really helpful and explained and got me set up for a membership go see him

Alondra was very helpful. Gave me lots of information. Great energy, I wasn’t scared to ask basic questions.

Thank you to Brian and Haley for their awesome customer service. The front desk staff at this gym is great!