My wife and I recently travel to visit family in Chicago. I was hoping that traveling through United would be like it was back in the day, however our nightmare began as soon as we handed over our checked bag. Long story short, our bag, with my wife's medication was sent to a different airport from O'hare on the 26th. After pre-checking our bag, we went to the kiosk and printed off a baggage tag and put it on our bag, simple. This is where the nightmare ensued. Upon handing our bag over to the attendant, he promptly ripped off our printed baggage tag and put on a new one without so much as looking at my wife's ID. Furthermore, he did not hand us a new baggage number and just threw our bag on the belt absent-mindedly. I know being up at 5am isn't the best, but seeing our property treated with such haphazard carelessness is inappropriate. Upon arriving at our destination, our bag was nowhere to be found. We fully explained the issue to one of the attendants and she took brief notes and wanted the baggage number that we explained to her was no longer the baggage number because the person helping us ripped that tag off, I guess that part didn't register that or she couldn't be bothered to do a complete job. Once at home, I called United and reexplained the situation and they said that they would be looking for baggage that met our external descriptions, but that a supervisor would be following up shortly to help us further, that never happened. One day later, I was offered travel vouchers and gave the internal descriptions of our luggage AND the promise that a supervisor would be following up, it never happened. Day 3 of this saga, I call again. The person offers me to submit a claim form, which we already have and go through that process. To sweeten the pot, the guy admitted to having a record of my calls yet was playing dumb the who time. I would appreciate if this could be liked and reviewed as helpful because from drop off to customer service this team just does not seem like they care, are concerned about the way we have been treated, and that one of there employees seems to carelessly tag bags and send them to God knows where. This to say, I am looking to any help I can get as well as for this to gain the attention of the airline as this is quite disappointing behavior and careless customer service. I will be calling everyday until I have resolution for the many priceless and costly things in our bag.

Our flight was bumped and United offered us the option of leaving in the morning. I spoke to a supervisor to ask about a hotel. I was told that we could go to the airport to pick up a hotel voucher OR, since that was inconvenient since we were not at the airport yet, we could pay for any hotel out of pocket and as long as we mailed in the receipt, I would be reimbursed for the full amount of the hotel stay (cash or flight credit, my choice). I asked all of the right questions: Any restrictions? Nope. Any specific hotel we had to use? Nope. Dollar amount limit? Nope. Was this already approved? Yes. We stayed at a Marriott (close by and convenient). I promptly submitted the required documentation to United. After several attempts to obtain a status, I was informed by United that while the person that I spoke to was a supervisor and they confirmed what I was told, that United would NOT be reimbursing me any money because THEIR EMPLOYEE gave out inaccurate information. What happened to companies honoring representations made by their employees? I relied on the representation made by a United Airlines supervisor and did everything that I was told to get my hotel stay reimbursed. (A hotel stay that would have not been necessary if they could get their flights to leave on time). If they cannot train their employees on their own policies, that should be on them when a customer makes plans and spends money in reliance on what they were told. Instead, they make their customers pay for United's mistake. While they did send me a very nominal flight credit, this is not how a responsible company should act. I asked for contact information of someone higher up that I could speak to about this, so that I could bring this to their attention. United ignored me. On another note, most of the flights that I have flown on United lately do not leave on time. On another flight, we had to make an unscheduled landing due to a maintenance issue, no apologies or concessions. Never again will I book a flight on United, as I am convinced that they have the worst customer service of any airline, which already is a very low bar.

It was an awful flight for me. The staff didn't act like they wanted to be there either. Only the blonde smiled. I was put in a row with a young couple who began arguing immediately. Then he began to whine he didn't have enough room. When the stewardess came by, he asked if I could be moved! What made that worse was she asked me to move across the aisle! I looked up at her saying "it's just across the aisle," then turned to him as he was repeating "yeah move, you want to move" after several times turning my head in disbelief I just moved. Why didn't she shut this down? I obviously didn't want to move. Oh joy! behind me was a baby, too young to know what stop means (meaning it's not his fault) . About 2 hours into the flight I asked the stewardess to please ask the mother to stop letting the little one kick and push on my chair. The stewardess didn't say anything to her! She moved the guy sitting next to her! That didn't help me! So I shut up and sat the last 2+ hours getting kicked and pushed. We were near the ground! I couldn't wait for this awful flight to be over! When all the sudden the nose of the plane went up and the engines roared! We were going up again! Above the clouds! What happened? The crew wasn't talking... no announcement. Were we on the wrong runway? Did we almost crash? People were frightened. I've never been on a flight like this, but this is the first on United.

The UNITED CLUB, at O'Hare Airport, is big, beautiful, and comfortable. United Airlines has been part of O'Hare since 1955, when the airport began accepting commercial airliners. A lot has changed since those early days.* First, what hasn't changed: The employees couldn't be nicer. Now about the club: Seating at the recently remodeled United Club, in well padded chairs, takes the tension off of getting through airport security. The club is well equipped. First and most important is the coffee machine. It makes regular and decaf drinks, ten different drinks. Cellphone recharging stations are at every seat. In case you're hungry: there's a selection of vegan and conventional food items, served buffet style. A second helping is allowed. Then there is a full service bar. And Wi-Fi. And restrooms. And TV. And so much more. It takes a well trained staff to run a club as large and busy as this one. Management has selected well. Their people are as friendly as people can be. Knowledgeable and kind. And, they get you to your plane on time. Everything is ADA compatible. *In 1949, the Chicago City Council renamed Orchard Field after the World War II navy hero, Edward H. (Butch) O'Hare.

My son and I had gotten to Chicago ORD over 4 hours too early for our flight. We had walked around the airport a little and were trying to settle on where to hang out until our flight when we noticed another flight for our destination was boarding. I decided to ask if we could possibly go home on this flight thinking it would not happen as they were almost done with boarding process. The very kind ladies at the gate went out of their way to very quickly get all our info and board that earlier flight. During these pandemic days I’ve noticed that people are over all cranky and just not very patient or nice these days, so I was incredibly grateful that these two ladies were so nice and so helpful and just so wonderful in getting us that earlier flight that I had to post this review about them. Thank you to the two ladies working the United flight from ORD to IAH at Chicago O’Hare on Wednesday, a Julie Wenninger and the other kind lady who I didn’t get her name working UA2354 at 10:42 am yesterday July 28. Bruce and I got home hours earlier without having to spend a full day at the airport. We will fly United again.

I will never book with United again. Was in chicago on business, every single person in my group that took united (we were on different flights too), had issues with flight cancelations 9ppl total. Staff was not easy to work with and not exactly friendly either. I think lied about cancelation being due to "weather" because friends living in the area I was supposed to land in said it was fine. They probably didn't want to be liable for refunds or hotel stays. I think they were backed up, possibly due to weather issues in weeks prior. To top it off my bag got delayed and I had to come pick it up some time it arrived to the airport. Dealing with the baggage claims customer support was also a mixed bag. I had one rep who was very helpful and friendly, and 2 that were curt. It's not like I asked for the airline to lose my bag, plus the baggage tracker app wasn't working for my bag # so I had to call. And trust me, wait times were crazy - so it's not exactly like I wanted to be calling either.

Their TSA officers were only calling people from one of the lines... 2 officers, pulling from one line!!! Then, when it was pointed out to one of them, she had to prove her point to save face by continuing to call from the one line. I was being pushed in a wheelchair... the person pushing me told the officers that i was going to miss my flight... again, like she knew everything, she told me that I should have gotten to the airport earlier... I got there over 2 hrs early... I sat waiting for my PRE-reserved wheelchair for over an hour and a half!! Also!the United worker distracted me while I was trying to use one of the kiosks to get my boarding pass... I realized as I was getting on the plane... my credit card was still in the kiosk... someone else's bags were checked with my credit card!! Traveling is already hectic enough without someone distracting you!!... I had to cancel my card as soon as I got to my destination!! Nice way to start a vacation!!what a headache!

Chicago O'Hare United Airlines ticket kiosk assistants are very rude and racist. While trying to obtain my boarding pass, the red light began blinking with a message indicating to wait for an assistance agent. After waiting for more than 10 minutes, I proceeded to the regular ticket line, only to be instructed to return to the kiosk. The red light blinked again during the process, leading to another 10-minute wait for assistance. Frustrated, I sought out United Airlines kiosk helpers, and two of them instructed me to wait, but they eventually moved away without helping. After locating the third person and asking for assistance, she caused a scene by speaking loudly and told me to wait once more. I was forced to search for yet another person to finally get the help I needed.

Their in-flight service is pretty decent, but their reservations system and off-shore customer service desk is the pits. Their reservation system is buggy, and good luck with customer service trying to get some satisfaction when things go wrong - you'd have a better chance with a brick wall ! Twice I caught the system charging cancellation fees on 24 hr grace period cancellations and I had to call in to get it fixed (oh sorry sir we have a 'glitch' in our system). Another time my reservation disappeared from the system 2 hrs after I made it. The next day all customer service could do (after waiting on-hold on/off for 1 hr) was to offer rebooking at the new (higher) fare, even though I had screen-print proof of my reservation. No empathy, no understanding, no thanks !

Marissa at Gate B9, in my opinion needs additional training on how to speak to customers. I went to the gate early & asked if we could possibly pay for early boarding as we just spent 10hrs on a flight from Rome, they said no, which is fine. The nice gentleman next to her said get in the line right at boarding 3, so I did..it's not identified, and as soon as I got there Marissa said your in the wrong line, I was in one of 2 lines identified at 1 & 2 . What a horrible person. Perhaps a bit more people skills for Marissa wouldn't go astray. I really can't stand United, u make up the rules based on one's individual personality. I only wish I caught her last name. But it was B9, the 4.05pm to Phoenix 25th from O'Hare.

The flight was great... Before the flight is why the score is low. Group 5 passengers have no choice but to pay for their bags no matter the size so having to pay an extra $120 for a family of 4s bags was terrible. There was plenty of overhead space even on our full flight. Also we got split up seating wise since seats could not be picked until 24hrs before the flight. I know I could pay more but on a budget and not having a vacation for 2 years due to my wife and I both having to work 50+ hours a week we budgeted a lot more on fun things for our 2 daughters and us to do as a family.

The lady that was pushing the wheelchair I was in was vary rude. She wouldn't even let me do the little three options review on the tablet she made me sign. She rolled her eyes at me and just left even before I was done signing. I wasn't rude to her the only thing I sead to her was thank you a few times. When she was walking away she was rubbing her back and acting like she just pushed a elephant two miles up hill on a skateboard. I'm big but that hurts, next time I'll just stay at home so no one has to push the fat chick.

I flew round trip to Chicago from Denver. The flight crew was was great coming and going, that is where the service ended. I’m 73 years old. In Denver they stalled us for more than an hour and then made us walk the length of the concourse for another plane. This made me late for my ride to the hotel and unable to get into the hotel because of the late arrival. In Chicago it wasn’t much better no plane, more stories and delays. They made me check my luggage. Sorry for the delay and thanks for choosing United

Terrible I never will fly with them again I usually do other airlines but this time I couldn't because of the location I was going. You have to pay for everything there is no free wifi bags are another charge it was even so bad that when the flight attendant handed out snacks she would only give 1 to you if you wanted 2 snacks you had to buy the snack box which is another 10 dollars. The flight attends were very unwilling to help with anything only do the minimal it was just not a good experience at all.

Pushing my million miler status and have flown United so many times. United had always taken care of me and never left me hanging. Nice clubs and staff. You can run into anyone having an unusual difficulty day. But 99.9% of the time, their staff is great and knows how to take care of their passengers and know how to handle a difficult situation. All in all, United Airlines is my favorite for a reason. They take care of their clients and, I've been around the world with them, they do it in style.

Since airlines began making more money from credit cards and fuel futures, their "core" service (flying planes) has become an afterthought. You're crammed into smaller and smaller seats with no leg room (I'm 6ft and my knees are pressed into the seat in front of me), flights are rarely on-time, and you're nickel and dimed for previously free amenities. Thank goodness we keep bailing them out so their executives can buy back their stocks. United execs being the worst offenders of this practice

Good experience with the airline. Everything was clean. The flight crew was friendly. Unfortunately, I couldn't try the food because the bistro was closed since it was such a short flight @ 2 hours. Still, they had free movies and games. I watched Little Miss Sunshine. They had other movies though like Barbie and Anchorman. Wifi was 8.00 but I'm cheap and it was only a 2 hour flight and they had free movies and I had some audiobooks in my phone so it wasn't a big deal.

2 hour Delay, completely understaffed with huge confusion. One of the worst experiences ive ever had flying. Flights at opposite sides of airport. Transferred 4 times from B3 to B7, then back to B3, then finally back to B7 if i didnt badger people WHO DONT WORK AT UNITED, id have missed my flight. Airplane is so small i hit my head about 6 times getting to my seat. Almost tempted to fly Spirit instead of this. Never again, Jet Blue or Delta forever.

Employees were generally nice & considerate. My return flight from Flint Michigan to Memphis TN was cancelled after sitting 6 hours waiting at the gate. No compensation was offered since it was cancelled due to storms in Chicago, our connecting airport. However, Ms. Joy was above helpful in getting me a flight the next day. She was personable, apologetic & considerate while assisting me. She was the bright spot in an otherwise dreaded situation.

Terminal 1 at Chicago O'Hare airport is also termed as United Airlines terminal where all Inbound and Outbound United flights happen in Chicago. The terminal is okay as it's basically a Domestic terminal where most US to US bound flights take off and land. The missing piece is nice brand outlets or duty free shops as compared to other international airports around the globe. The terminal is already in a festive mood as it is close to Christmas.

Recently been flying between Newark NJ and Chicago and the same pattern occurs on all the flights. Seems that if you have the United credit card you are in boarding group 2. The loyal United customer who has flown over 500k miles is now in group 5. This always translates into zero overhead bins available. Has happened 4 out of 4 flights recently. The answer is not to upcharge the customer to allow them to board earlier

I can only speak to my experience this AM, but it was a very easy and pleasant experience. I had to declare a firearm and the process was very easy and only took 10 mins total. The premier access was quick and the employees were helpful since we had our kids with us. We typically fly AA, but based on today's experience and we will see on the way home United might have made a big jump up the ladder.

Another opportunity to make customers feel positive about this business blown with a two hour delay. If many businesses made clients wait two hours to obtain services (lawyers/barbers/grocers/bartenders/whatever) they'd have no clients. Why do the airlines keep treating people so shabbily but we still use them? If they still sell tickets the service will never improve. Our own damned fault.

First time booking first class. Had a wonderful experience utilizing the lounge. Everyone was friendly and attentive. Highly suggest adding this perk to any trip that it is available. Love seeing everyone else relaxing enjoying themselves in an environment that can generally be stressful/crowded. Once in the air I got to enjoy Buffalo Trace, which I can't even find in store at the moment.

Our flight was delayed by almost 2 hours. The good news was that they gave us enough notice to delay our trip to the airport. We didn't have to wait that additional time. Once on the plane, it was clean, cool, and comfortable. The service was very good, but the food was just ok. After we landed, we didn't have to wait very long for our luggage. I will definitely fly United again.

Visiting Lounge near B6. Not too busy. Great hospitality! Just found flight is now leaving from Concourse C. So, will be moving there shortly to go to that lounge! Just arrived at C...pretty packed. Finally, found seats for 2! Still the Best Hub! United Airlines is the best! Great United Club Lounges in Wings B & C. Always receive great hospitality! It is a pleasure coming here!

Trash airline. Stranded a group of High school kids in Denver for several days because of their mismanagement. The kids missed their event and it was devastating for them. Then said they would give a $150 voucher, LOL. And they never even got that. This was a year ago 2022 and it still pisses me off when I think about it. So here's a well deserved 1 star review.

I was canceled and delayed. United Airlines was great. Only problem was not seating my family together on the plane. On our flight to Vegas we were completely divided. The flight was great and I had a sweet little girl sitting next to me talking my ears off. Good thing that I enjoy the innocence of a child over an adults.

Cannot understand the issue with bags! Always seem to drop multiple flights on a single carousel at Ohare when there are ones sitting empty. Creates absolute chaos! Have had two bad experiences! One waiting 30min and the other over 45mins only to find out bag was misplaced and had to be delivered to home.

Had an issue with my name being shortened on boarding tickets compared to passport. They at first refuse to chech me in. Had to got to another staff member who was more friendly and I got everything straightened out. Planes are either hot or cold depending on what part of the plane you sit in.

United couldn't figure out how to put fuel in the airplane. Therefore, missed connecting flight... No communication from United that would happen. Meal vouchers are useless. A night stay in a terribly isolated Hilton doesn't make up for the fact that the airline knowingly stranded a traveler.

Terminal is nice but service leaves a lot to be desired. Paid good money for a direct flight to DC only to have a delay almost equal to the travel time. All they do is waive the change fee which doesn’t help when there aren’t any sooner flights. No other credits or vouchers. Boo United.

Aircrews polite, attentive, and resourceful. Gate B45 agents, LGA-ORD UA 2364, had actually been rude and unexplained, removed my wife's baggage from her to check in, even with many free spots into the aircraft. That was my first and last terrible experience with United Airlines.

A little bit of peace and quiet before being packed like cattle onto the plane. Always clean, great seats, and a relaxing atmosphere that helps get you ready for the flight. Charge your phone in one of the nice, big seats, have a cocktail or a snack (or both!), and enjoy!

Flight was fine with free in flight entertainment. I don't like that the basic economy algorithm doesn't attempt to seat you with your traveling companion if you don't pay to choose your specific seat. Even the discount carriers will try to put you together by default.

The 3rd year into the pandemic, it seems only United cares about the cleanliness of the airplanes. They seem to be the only ones handing out sanitizing wipes, so customers can disinfect the areas where others have just sat in. Thanks United!

My flight out of O’Hare aboard a Boeing 737-900ER plane was pretty nice. The flight attendant was very pleasant and it was a good flight. United is a very good airline and they haven’t failed me yet like most of the other airlines did.

There was nothing wrong with United Airlines, the storm’s was the problem. We were headed east, and so was the weather. Had to go to another location and rent a car to get home. As soon as my statement comes, I’ll send them a text.

ORD to SNA round trip with our 2 kids. Captain Elyse McWherter was extremely welcoming and made out daughter first airplane flight a special one. On the return trip we had plenty of room on Economy plus.

Despite an abusive passenger who had to be removed before we even boarded, the flight was early landing at SFO. The food was good. They were out of the IPA we wanted to try. Service was excellent.

$170 for access bag. Literally a small sleeping bag , last minute at airport no choice and a captive audience. Taken advantage of a innocent man. What a ripoff. UAL 845 11/16 evening at O’Hare.

Definitely a great airline with great customer service. I have flown through O'Hare and mostly use United. They have always had great service and the staff are always friendly and helpful.

The United club lounge in Chicago ohare, has had some pretty good lunch offerings as of late. Also the newly remodeled lounges are a welcome addition. Loved the truffle oil potato wedges.

United are really putting the effort in and succeeding to be my airline of choice. From the airport areas they own, to the lounges to the plane. It's all a joined up pleasant experience.

It's an airline, that over books, gets delayed allot either from weather or technical issues, that seams to be giving you less space on the plane during your trips

Pretty good airline! Very smooth bag check as we knew what to do. Slight bag delay on the second leg of the flight to Incheon which kinda slowed things down.

Seems like they should show up a little bit earlier for the first flights of the day to ease the congestion. No problems with the flight or luggage though.

Great airline! Always great service and very kind people. Ive never had any trouble flying with them and they always have good attitudes when flying!

Stuck in transit for 7 hours. This airport is NOT comfortable at all. Can't really leave because winter jacket is back in canada

New club @ 16C. Very nice. An upgrade from what it was. Similar to the one in the main concourse. Hot and fresh. Private rooms.

Loving the Polaris Lounge for International Business Class United Flyers located by gate C18. Drinks, buffet, salad bar, etc.

Seats get smaller and smaller. I'm a petite person and was terribly uncomfortable. Definitely not my favorite airline

Great staff and all flights on time. Prices beat all competition by far traveling to our destination.

Flew first class from Chicago to Orlando no TVs and NO WIFI. C'mon UNITED Really you can do better

Great flight but I think the airplane I was on UA 768, had alot of vibration on the right wing.

I wasn’t violently dragged out of the flight and didn’t lose any teeth. I’m happy.

Nice flight and nice staff from Dulles in Virginia to O’Hare in Chicago.

Two hours of waiting for passport control upon arrival. Nightmare.

Overall, it's pretty good. Great staff. Love window seats!

Great customer service. Flight was blessed by God