Ardell I believe is his name, the main man who works the front counter here is extremely rude, lazy, and does not want to work. We've had countless problems with him. Today at 2:20pm he locked 8 of us customers out and refused to take our packages. This is over a dozen times lately he has done this. This is the closest usps to where I live and I have to go here daily and wait to have 25-50 packages scanned in for my business. Even though they're prepaid I have to make sure he scans every single one because otherwise he will not scan them at all and your packages will have no tracking. He very often will lock up the postal office during the busiest times of the day and refuse customers. The man does not want to work. We've reported him to USPS multiple times and they have done nothing. Every interaction with him he is hateful. I spend over $3k a month with USPS and this man is refusing business continually.

I came in just before closing, with items too big to fit any of the USPS boxes being sold. While I was resigned to only sending my smaller items, Ardell took some measurements, went in the back, and found me an extra box that would fit everything. I was frazzled trying to overnight these Christmas gifts to my partner, who recently got COVID and had to cancel her flight to me, and Ardell was extremely patient and helpful with the mess I brought him right at closing time. Ardell went above and beyond, and really saved a Christmas that had already been badly disrupted for my family. This is the best service I’ve ever received and really saved the day—thanks again Ardell!

I've been going here for decades. Ardell is wonderful and very helpful. For all of you leaving negative about him taking lunch for an hour each day I want you to know that usps has been trying to shut this location down for years. The neighbors all protested to keep it open. Be thankful you have a local post office. Usps instead of shutting down reduced personell from 3 to 1. Ardell is doing the job of 3 people and there is no one to relieve him for lunch. I for one would like to keep this location open. No other location offers this type of service.

This post office is one of the best I've gone to. They're not over the top friendly but they try to get you in and out. I can't ask for more than that. It's so hidden I didn't know it existed for years living a few miles from it. I left my notebook there once early in the morning and when I realized it late afternoon I went back the next day and it was sitting right where I left it. If you can find them, give them a shot.

Would give a zero if that was an option. The lack of customer service si one thing… Yesterday I got two sheets of postcard stamps. $16 dollars. I get them often. My surprise today when I look at them and the second sheet is missing 2 stamps. WTH???!!?? seriously, a government facility doing that. Is only 80 cents. Is not the 80 cents Is the action. Despicable.

I am not sure what is going on with this post office, because I dropped off a self stamped envelope in the mail box inside over 1 week ago with important documents intended to be delivered to Frisco and it is yet to be delivered. This is not exactly what it is expected from the USPS and reliability. Keeping my fingers crossed but will never visit them again.

I am grateful to have this Post Office so close to my house. I had a need to mail something overnight to my son in Wylie. I got there just before closing, 5 PM, and was a bit flustered. The man behind the counter, Ardell, was extremely patient, calm and helpful. He even suggested better packaging to save me money. Much appreciated!

I couldn’t recommend this place less. The absolute worst customer service from the male employee I’ve ever had. He was rude and inconsiderate, made me go to the back of the line after already waiting 15 min with my toddler because I needed to fill out one extra paper that took 30 seconds. Slow slow slow. Go to any other location.

Constantly closes for "lunch" This is ridiculous what our federal tax dollars go to the black guy up front seems to be the only one that works here He is rude and slow and constantly closes up shop during times of business 0 stars if i could should be locked up for tax fraud What a waste!!

Staff is always friendly and helpful, often suggesting more economical options to mail an item. Very happy that postmaster Louis DeJoy's assault on democracy by mail didn't result in the closing of this location.

When I drop Netflix movies off to return at this post office, they only sometimes seem to ever make it back to Netflix. This is the only post office that I experience unreliable returns to Netflix.

Snail mail indeed! I dropped off an envelope inside this location (Lake Highlands) going to a location off Central Expy. It took 14 DAYS to arrive! Are the bins only checked every 10+ days?

I like this location because the times I’ve visited, I have been out within minutes. The service is fine and they are fast with getting you what you need.

Would give 0 stores. Does not open on time. Staff will look at you and not open the door because “the right guy isn’t here yet”. Big fail here.

Great hours and friendly staff. Not very crowded at busy hours. Staff is always there to help and they don't seem understaffed.

I’ve been waiting since 1:25 pm till 2:20 and no one show up and they just leaving this paper on the door

Great full service Post office of course the staff aren't the friendliest people but it's a decent place.

It's always friendly and line moves as fast as the customers are ready with their packages.

Staff is not friendly at all. The only good thing about this location is the p.o. boxes

Mon-Fri the PO closes at 5 ----but LUNCH is taken at 3:30 Very poor service!

Went by today and saw sign on the door saying they're closed for business.

This location does not have an APC mailing machine in the lobby.

This guy is so disrespectful, take 2 ppl at the same time.

This location is closed every time I go here lately.

I like these guys like, they doing a great job.

Best and quick service

Great service!!