I have been a loyal customer of Tierrasanta post office in Santo Rd. Always excellent attention. Today (10/2/17 9:30 am.), there was a guy (Ed)very rude to me because i was sending international mail. He complained that it was too much work the international addresses. I told him i have been sending the same for years and nobody complained before. Then he weight the first package and yelled at me:”twenty dollars!!!, I asked him if he wants me to pay separate one by one or all 3 together?but he said: no, i want you to know is $20 in case you can not pay it. I don’t want to star the process because all 3 will cost the same and this is too much work for me? I explained to him that i used to do this I know the prices and you don’t worry i have the money. But he just keep complaining. I felt upset so I asked him if he just process two packages and I will comeback with the third one in another time, because you said is too much work. I thought he will answer; fine or no worries. He yelled at me: “THIS IS ALREADY A LOT OF WORK!!!! So I took my packages and left. He’s name is Ed. I went to another office and my surprise, I was commenting the case with this nace lady and she ask me where? I said; Tierrasanta. And she asked: Ed?the tall guy? Omg! I said Yes. She said he is a bully with co-workers also. She used to work with him and he yelled to anybody. He doesn’t care because the chances to be fire at this office are very minimum.

Moments like these make me wish ZERO stars were an option. Let me be clear- it's not just the Tierrasanta post office that is awful- but ALL San Diego post offices apparently, because no matter where I live in San Diego, the service SUCKS. Missing packages, packages delivered to the wrong address MULTIPLE TIMES, impossible to get through on the phone, etc. I have lost so many packages this last year. Days that they have substitute carriers, it is guaranteed we will receive either someone elses mail, or have missing packages. So far we have lost over 10+ packages that claim to have been delivered, and were actually delivered to the wrong address, and several bundles of mail / packages that belong to other folks. Yesterday it happened AGAIN- we received someone's package, and mine went missing, and no, my package did not get flipped and delivered to that person. Get it TOGETHER USPS- you have 1 job- DELIVER MAIL ACCURATELY. If your stand-in postmen don't know how to sort / distribute / deliver mail properly- TRAIN THEM BETTER, OR DON'T SEND THEM OUT FOR DELIVIERIES. DO BETTER!!!!!!!!!!! Your services SUCK I used to be sad at the thought of USPS being overrun by UPS and FedEx, but at this point, I CANNOT WAIT.

Tierrasanta Post Office is the absolute worst! The mail man did not knock on the door or ring the bell for a package that required a signature. I was home the whole time. He just left the notice with the rest of the mail in the mailbox. Now the post office is only open 9-5 which is the hours I work so I can’t pick up my package that has medication that I need to take everyday until next Saturday. A whole week without medication because he didn’t bother to even knock on the door. Tried calling the post office but it just rings and rings and then hangs up, they do not bother to even answer the phone. No way to contact the mailman or let him know that he needs to knock or ring the bell to check if someone’s home to get a signature, he can’t just assume no one is home, I can see this being an ongoing problem. Very frustrating and unprofessional. Lazy people who work there that don’t care for your mail or about customer service.

Went to pick up a package that was mailed to us from Berlin on February 2nd. It arrived mid-April, with a hole torn in the box and half the contents missing. The girl behind the counter also couldn't help me with the fact that our postal carrier for my townhouse complex has (multiple times) scanned something as having been delivered, and then two days later left a note in our mailbox saying that we have to go pick it up. Therefore when you track the package it says it has been delivered. I would never recommend doing away with the USPS, but it would be nice if they were sometimes a little bit better at what they do... I seriously doubt that they are unable to cancel a delivery scan out so that you get accurate information...and I really think that damage to my package happened in the continental United States, but who knows

Awful experience at this location. I sent an international package and there were issues with delivery. I went in to see what can be done to help get this sorted. The employee who was helping me said nothing can be done and it will be returned to me. He was rude and was talking down to me for the duration of our convo. He didn’t even bother looking up my tracking number. I left on the verge of tears. I decided to call usps call center and was helped right away. They opened up a case number added in a new phone number to contact recipient and my grandmother was able to get her package the next day. If you need help call the call center do not go to this location unless you want to be given inaccurate information and be treated with disrespect.

I ALMOST got scammed long story short dropped a order off at this location around 2:30ish pm and paid for overnight for a customer. Did some extra digging because something in my gut said double check their info and I did turns out they like to scam small businesses sadly. I was in El Cajon when I realized this information at 3pmish so my husband drove us back to the location. Same lady who helped me the first time recognized me and I explained to her what happened she retrieved my package and reimbursed us our money back. Personally best experience I've ever had at a Usps location.

If I could give this location a 0 star I would!! My daughter has a rare genetic disorder and we did a fundraiser to raise money for medical equipment we had to purchase out of pocket... Brought packages in. Obviously was never scanned in and the man was VERY RUDE!! He slapped a RTS on the packages and sent them back to me and 2 packages are missing... Packages that I sent time and money on to raise money for my daughters medical. This is VERY upseeting and I am getting no help when calling.

Absolutely aweful and doesn't even deserve a star!!!! The customer service was aweful. I sent a package to a service member in another country and had to fill out several forms because they kept giving me the wrong one. My friend got the package, and only the least expensive thing was in it! The other two items were stolen. This isnt the post office I usually use, but after reading reviews on all of the US Post Offices including the one I use, I think I'm going to stick with UPS.

I just dropped off three packages off three days ago, and the tracking information still says that USPS hasn’t received any of them. I’m extremely upset, as this affects my small business, considering my customers don’t know where their packages are, and can cancel their orders, therefore scamming me out of my own money while still receiving the item. The post office won’t even pick up the phone when called.

Had a package that was suppose to be delivered on tuesday but they somehow messed up and sent my package to the wrong zip code so I had to call and re schedule the delivery for the next day but they couldn't even do that I didn't get my package and i still haven't gotten it I even went there to see if they had it and they did not so great job guys real outstanding work

Was told that a letter I sent was returned because the recipient refused it and that it had nothing to do with the USPS. After checking with the Serra Mesa office, I learned that the letter was in fact returned directly from the USPS center. Cashier at the Tierra Santa office charged me for another envelope and postage to resend my letter due to his mistake.

Scheduled a redilvery, didn’t get the notice that it wasn’t going to be here until 1600 when the post office closed. I can’t drive so that’s why I had a red liver scheduled I work until late in the afternoon. Wasn’t notified that my package required a signature when it was sent. Very disppointed. I needed this package ASAP, and they failed.

AJ did the worst service. He mistakenly told me the cheap and expensive boxes for sending international mail. Thanks to that, I've been here for an hour. I don't want to see him again. This guy either made a mistake on purpose or didn't know anything. I don't want to see that guy's face again.

scripps ranch usps delivery is the worst, delivering to wrong addresses all the time, customer services managers never call back, for the past 5 years did not get over 10 deliveries even when tracking shows it was delivered, getting someone else mail all the time

I've been using this post office for 15 years and the staff is usually very friendly and helpful. It has always seemed to me that they are understaffed and can get overwhelmed quickly if several customers come in at the same time.

Hi guys. Used this post office around 6month. After they changed staff and services was changed also. Ted and Chabley absolutely not professional. They was rude with me and not friendly. Not recommend this office more.

Absolutely useless. Just went in with a return label and my package to insure it and they ripped the label. After waiting in the large line so I was told to go reprint and come wait again. Would give 0 if possible

Everytime i have gone to this location the line has been out the door because they only have one person usually working the desk. Pray you don't have Blanca at the front desk, rudest lady i've ever met

They do not deliver as promised. I signed up for text and email notifications when I receive mail to my po box. Have been there several times with tons of mail in my box....ZERO notifications!!!

I have always had a good experience there. quick and easy to get in and out, very nice people there, never had problems with my shipments.

We were looking for a place to drop some letters after hours, but this post office doesn't seem to have any mail boxes we could find.

Everytime I've gone to this PO I've had an easy and pleasant experience. Staff are polite and it's rarely busy.

Kevin at counter is a Great guy Customer friendly and has a smile also manors. Kido’s to Kevin

Every time I've been here they have been good, so I have to say it's good!

Absolutely ridiculous, they hire one person with a line out the door..

They never answer the phone... Lost my package!!!!!

No lines, best post office in the San Diego area!

Customer friendly and great environment.

conveniently located for tiereasanta

Good service. Thank you, Kevin!

Personal muy educado y amable

Eight Years of GREAT Service

Can't drop off after hours

Short wait and nice staff.

Great local post office!

Very nice post office.

Very heplful and fast

Quick and efficient!

Friendly staff

Usps what