United States Postal Service

41 reviews

700 Smith St, Houston, TX 77002

tools.usps.com

+18002758777

About

United States Postal Service is a Post office located at 700 Smith St, Houston, TX 77002. It has received 41 reviews with an average rating of 2.6 stars.

Photos

Hours

Monday10AM-1:30PM
Tuesday10AM-1:30PM
WednesdayClosed
ThursdayClosed
Friday10AM-1:30PM
Saturday10AM-1:30PM
Sunday10AM-1:30PM

F.A.Q

Frequently Asked Questions

  • The address of United States Postal Service: 700 Smith St, Houston, TX 77002

  • United States Postal Service has 2.6 stars from 41 reviews

  • Post office

  • "I've read a lot of reviews about the post office (mainly about the employee working there"

    "I had an order little package that came through Houston that literally sit there for eight days I don't know what they were doing they would say that it was there and then it wasn't there and then it was there it sat in Houston for eight days just to get to New Waverly which is 50 miles away makes no sense whatsoever"

    "Extremely horrible experience"

    "Worst customer service"

    "The lady at this post office has no intention of doing her job and is very rude"

Reviews

  • Kim Stubbs

I've read a lot of reviews about the post office (mainly about the employee working there.) Just came from there and she was kind of rude when I first walked in but she is also very informative and made sure I understood everything she was explaining to me about my package. Will I ever go there again? Only if I have to.

  • Criket Michael Godwin

I had an order little package that came through Houston that literally sit there for eight days I don't know what they were doing they would say that it was there and then it wasn't there and then it was there it sat in Houston for eight days just to get to New Waverly which is 50 miles away makes no sense whatsoever

  • Rahul Subramanian

Extremely horrible experience. The lady at the counter was very rude, uncourteous and behaving in a very uncivilized manner. Somebody needs to remind her that she is getting paid for doing the job and not warming the seat. Best to avoid. I only hope she posted my mail after all the terrible experience.

  • Cathy Smith

Worst customer service. The female employee is always very rude! I have yet to catch her on her good day!!!!She tries to scare you off. She needs to be fired and some friendly person should be hired. Either she does not need this job or is inherently rude.

  • Bob Nalla

The lady at this post office has no intention of doing her job and is very rude. She is one of the worst customer service person I have ever seen, even helping with a basic postal transaction. My recommendation to USPS is just weed out people like her.

  • Jeffrey Jackson

Mailed a charger to someone who left it while visiting. Taped the envelope completely shut, but did not insure or certify the item. The item was removed from the envelope and the package arrived with contents removed. Be leery of this location.

  • Nathan Trinh

Security like at a airport due to the fact it's a governemnt building, so beware of belts and metal in your pocket, that will all go through the xray. The security staff and the post office staff were extremely helpful and nice. Easy going

  • Playa J

Please avoid this location at all cost. They strip you down just to get to the post office. I had to go through the metal detector at least five times because the staff was incompetent with what they wanted you to take off. It was hard to

  • Deitrick Franklin

Our non-profit organization has a P.O. Box address here. The first time I went to get help the post office representative was on the phone and said my issue of wanting to switch a P.O. Box into my name was too complicated to deal with at

  • john santamaria

The front-desk clerk is rude and unprofessional, pure and simple. If she doesn't like her job (or her life) that's not my problem. Customer service - including the way she comports herself and interacts with customers - is her JOB. She

  • Bowman Smith

The lady working the desk was helpful and polite, the place is easy to find (first floor inside the building). I'm not sure what other reviewers are expecting...IT'S A POST OFFICE!! They aren't going to bend over backwards for you.

  • Bill Mercer

Worst customer service I've ever experienced from a post office. The lady working there is barely qualified to lick a stamp much less operate a postal facility. They should also just remove the phone since it will not be answered.

  • Denise B.

You will go through security and you will pass the cafeteria to get to the post office. The attendant helped me a lot to have my items fit into an envelope vs. a box which saved me some money. It was quick and easy.

  • Uhpxrd Chem

It happened twice in half year that they delivered the international packages to the wrong post office, and it took so long to re-distribute them. It was horrible, they denied their mistakes.

  • Manav Vashisth

The lady at the counter is very rude and impolite. Worst customer service. I have seen customers leaving because of her nasty attitude. The reviews says it all about her bad customer service.

  • Dat Chu

I have been going to this location for years. It is the same lady serving the front desk every time. The location requires security scan so come without belt or jackets for a faster time.

  • Jeff Chi

Be aware that this post office is inside the federal courthouse building. That means going through what can be long security lines. Post office itself doesn't seem that busy though.

  • David Quesada

I don't know what happened with the other reviewers but the lady who works here has been nothing but kind to me. Patient with my issues and guiding me through my options.

  • janet carreno

This location sucks. They either close early or open late. Its nice to have one downtown would be even nicer if they followed their hours of operation.

  • N Morgan

I appreciate that this branch is close to my job. The postal worker is fine. She's all business and really doesn't have time for your nonsense.

  • James Toal

Worst customer service. the lady who typically works at the counter should be fired. It's an insult to unemployed people that she has a job.

  • Tomasz Szalwinski

I went there to buy two stamps .... no international stamps .... useless post office ... how can u not have international stamps .... ???

  • Bob Higgins

The black older lady is very rude and impolite. It is a shame the Post office HR people remove her after seeing so many bad complaints.

  • Daniel Minguez

I had an excellent customer service experience here. I went to this post office at 12:40 PM on 10/06/2015.

  • Angel Reyes

I called like over 100 times nd no one answers....i guess they don't know how to answer a phone

  • Sky Harbin

The employee here was very quick and knowledgeable. Was in and out within 5 minutes.

  • Jim Sanders

No one answers the phone there. If it's a wrong number, please update YOUR website.

  • Ibrahim Soukouna

I love how blind you are to the truth and we ask God to grant us victory together

  • Jamilya Halilulina

They really worked with me and helped me with a last minute problem

  • Daniel Sire

In and out quick and easy. Courteous and efficient. Thanks!

  • Meredith Lynch Hadziabulic

YOU NEED ID TO ENTER THIS POST OFFICE

  • Alonzo

The lady was so rude I just left.

  • Atheer Al Attar

The front desk employee is rude

  • Kelly martinez-smith

They are so rude here!

  • sheryl winters
  • Michael Ip
  • Aurora Martinez
  • Danny Williams
  • Brian Amaya
  • Jose Israel Meza Vazquez
  • Bahar Tahani

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