With numerous vehicle purchases and transactions over the years, some horrible and some terrific, this transaction was surprisingly seamless and smooth, albeit with a couple of timely strokes of luck that helped move the action forward. I had already decided on another vehicle purchase based on a solid relationship with the brand and dealership, and the manner in which I was personally treated over the years. I was getting a Safety Certificate for a vehicle I was purchasing (which I later used as a trade at UJT) at the tire service centre next door. Having known some of those fellows at the tire centre from past dealings, I talked with them about the makes of vehicles they see the most (and least). This precipitated a walk next door to UJT. Bit of luck #1. Five minutes of a wait (I expected much more) and I was greeted by Mitch Sherman. Mitch instantaneously made me feel at ease and not under pressure. We realised that we had common interests and people who we knew from our football high school days, and this banter was important in our finding common ground and building trust. I think transparency was key at this point because I had done my homework on the vehicle type and class I was looking for, and I told Mitch about the order I had placed on my first choice comparable vehicle at the other brand dealership with an end of October delivery. And Mitch was upfront about the long wait for a Toyota new build - the best he could offer was a twelve to eighteen months wait for a delivery. When Mitch and I met again the next day, he introduced to me a different vehicle I had not previously considered which was closer to my current ride in fuel consumption (a top feature for me in selecting a vehicle). But still the very long wait for a vehicle made it impossible to do business. Then Natasha Veinotte, Sales Manager, came forward as she had identified two unclaimed vehicles in the new class (Corolla Cross Hybrid) with an October delivery and at a lower cost to me. Bit of luck #2. So it was a no brainer. The deal was done - reputation endorsement from external mechanics, rapport built with Mitch and his understanding of my top buying features and his recommendations, and then an eleventh-hour miraculous discovery of an unclaimed vehicle by Natasha. Mitch telephoned me in mid-September stating the vehicle was coming sooner than expected, and in the end I received it early! On delivery day, Christina Sombounkhanh served as my terrific Delivery Specialist. She did a great, efficient job talking and walking me through the finalities of the transaction, and taking the time to set up the Toyota App with me and demonstrating how the on-board electronics, etc. all worked. Without that personal attention I would have been wasting personal time; I appreciated her set-up and demo. In the end, Mitch made the deal easy to take because of his candor, truthfulness, timely follow-up without the pressure, and his appreciation for us doing business (by sending me his personal thank-you video(s)). He even worked in a discount of sorts to offset Toyota Canada's lack of a Veteran discount programme as some of its competitive brands offer. My observation of the people I interacted with at UJT was that they work in a real team environment, with for me, Mitch quarterbacking the players so that things happened when they were supposed to, and in a timely manner. Thanks again Mitch, and Christina, and Natasha (and a shout-out to Lory in Finance who walked me through the options and add-ons over the telephone without pressure and with a cheery demeanor).

Hands down, one of the best experiences I've had purchasing a used vehicle. After a few frustrating weeks of searching for a car, I had the utmost pleasure of meeting Rick Neufeld at Upper James Toyota. His only objective was to make certain that my experience was stress-free and that my search ended there. His carefree approach and genuinely empathetic demeanor put me at such ease that I immediately trusted Rick. I ended up purchasing a 2018 RAV 4 that we just love! Papers signed, deal made, Rick continued to jump through hoops to get me into my new purchase as soon as possible, as I was going on week 3 of a rental car. They expedited my pick up date given my situation but that had to be pushed back a couple of days as there was a small chip in the windshield that was discovered during the safety. Albeit, my car passed the safety, but Toyota wasn't having any part of that. They replaced my windshield at a loss for them. Rick also provided me with the previous owners snow tires, that was not in the original package. Again, going above and beyond after the sale has already been made! Pick up day, lovely, Christina Sombounkhanh (Delivery Specialist) finalized everything and went over the features in the car, explaining what each function was and even paired this dinosaurs phone to it's Bluetooth. Once the tutorial was over and Christina was about to exit my car and I was about to put it in drive, she noticed that the gas tank was inadvertently not topped up. I don't know if this is a standard with all dealerships when selling a used car, but it certainly is one of Upper James Toyota. All cars are gased up for the new owners. Once again, going above and beyond! My only regret when dealing with Toyoya was, I didn't meet Rick 3 weeks earlier! I cannot recommend this dealership and Rick enough! Stop searching and give Rick a call, he/Toyota will not disappoint!!

This dealership got my business a couple months ago for an oil+filter change on my Lexus. I always go to Toyota dealerships for it. I recently went to do my oil change myself (as I have done dozens of times) and the oil filter casing was tightened so much, it bent my tool that grasps it to remove it (breaking it). I have never had to use anywhere near this level of force to remove it. I brought my car back in for them just to loosen it for me, and I was told this has NEVER happened before, the mechanic has 30+ years of experience, and that my tool was poor-quality (I didn't even argue any of this, I just let it go with a smile). I'm not an expert with cars, but I know when something has been horribly overtightened. That error, and the inability to accept responsibility was very off-putting. To top it off, the guy at the service counter was snippy with me when I just asked to make sure there was no charge for them loosening the oil filter for me, where he replied "did I say there was going to be a charge?" in an arrogant, rude tone that made me uncomfortable. At no point did I feel I was being a hostile or rude customer to deserve that response, and I even immediately apologized for being 1 minute late for my appointment upon entry. I just personally have had better experiences at other dealerships.

Came in this morning @ 9AM with my 4Runner for transmission fluid service. New to the city, I was looking for a dealership to service my truck. Booked this appointment 3 weeks ago and came in today for them tell me they did not have any fluid in stock. Understood - but why didn’t anyone bother to reserve x quantity or have the decency to inform me before I decided to take a day off work? I decided to try make the most of this day and just get an oil change instead. 10AM is now approaching and they still haven’t even taken my car in (I arrived at 8:45am). I just took my keys and walked out after the guy at the service desk told me I wouldn’t be able to find transmission fluid anywhere because mine is on “back order everywhere. Even if I go somewhere else I won’t find it”. Naturally, I called Red Hill Toyota immediately and unbeknownst to me, they are somehow affiliated or at least have the same booking staff. I informed Karen of exactly what happened and she was compassionate and checked to see if there was transmission fluid in stock and in fact there was. Thankfully, she got me in for Friday. Upper James lacks any sort of effort to resolve issues that are of their own doing but the coffee is decent. If I could leave 0 stars, I would.

I am utterly dismayed by the deplorable service I received at the Toyota dealership on October 27, 2023, for my 2020 Toyota Camry. The service included a seasonal tire swap and alignment, yet as soon as I left the dealership, I noticed a serious issue with the vehicle, causing it to pull to one side. My attempts to contact the service team and the individual responsible for my case were met with sheer negligence. Despite leaving voicemails and making repeated calls on both Saturday and Monday, I received no response. When I decided to visit the dealership in person on November 1, 2023, I was met with further disappointment. Not only did they lack the courtesy to inspect the vehicle on the spot, but they also had the audacity to suggest that I should return on November 21, a full 20 days after my initial visit. This is beyond comprehension. Why should a problem that arose on the day of the service be deferred for 20 days? I am utterly appalled by the excuses and procrastination I have encountered. This level of incompetence and disregard for customer satisfaction is unacceptable, especially from a reputable Toyota dealership. This experience has severely tarnished my perception of Toyota's commitment to customer care.

I recently purchased a 2023 Toyota Corolla Hatchback from Upper James Toyota and was blown away by the quality of the customer service. Anthony Tee and Adam Harrison (among a few others) were very friendly, very professional and very personable. Anthony went above and beyond to make the process of purchasing my first brand new car as seamless as possible. A google review does not do this man justice he really works his butt off at this dealership. Adam Harrison did an excellent job at explaining everything, he made sure we were fully aware of exactly what's happening. When the day came to pick up my car and I was late to the appointment Adam stayed late just to see the look on my face when I finally got the car. The team at the dealership is very unique (the good kind of unique), not to mention the team is just as (if not more) reliable as the cars the sell. I'd give them more stars if I could. Seriously, if you need a Toyota, get it from Upper James Toyota.

Excellent experience with our sales rep Anthony from Upper James Toyota. He was very helpful and processed all of our paperwork ahead of time. Anthony also worked very collaboratively with our insurance broker. The day we came to pick up our vehicle was extremely smooth as well. 3 stars though because our experience with the financing department was not the best. The entire financing meeting felt very rushed almost as to cover up the pricing and costs of additional coverage we were being asked to purchase - as if we were being pushed to sign without having the chance to ask questions. Ultimately we left without signing the agreement, went home to think about it and came back feeling more prepared and informed. Ultimately, do your own research so you know what you are paying for and don’t let the feeing of being overwhelmed and rushed to make a quick decision just to sign papers on the spot.

I had my car for oil change, when I was picking up my car i saw my right side mirror was damaged. They said they will fix it for me which is a great thing but after calling them frequently it took almost 6-7 week to get just right side mirror which I waited fine with that as well now today I dropped my car and said they will give it to me tomorrow because of some complicated wiring for which they offered me a car to drive. Now, they want my insurance company to cover the car until my car is fixed which is not good, I don’t know how the car is or what the car history is they asked my insurance policy number and my declaration that if anything happens to my car my insurance company will be responsible and so on! They never told me on call anything about this and now I have a taxi to go home. Waste of time and not helpful.

I had an outstanding experience purchasing my 2023 GR86 from Upper James Toyota! My sales advisor Anthony Tee was extremely helpful, knowledgeable, and accommodating during the entire process. He was proactive about a few items too, including whether or not I wanted the technicians to mount the front license plate to the bumper or if I was planning to use a tow hook mount. I'm glad he asked, as I was planning to use a tow hook mount for the front plate, and drilling into the front bumper is irreversible. Even after delivery, he's checked in with me to ensure that I'm happy with the car. When discussing financing with Lory, she was very low-pressure and accommodating to my requests, which I appreciated. Overall I've had a fantastic experience with the team at Upper James Toyota, and I'd highly recommend them!

Dear Jason Mladen, General Manager. I wanted to take a moment to express my sincere gratitude for your prompt and effective response in addressing the concerns we had regarding our recent car purchase. Your dedication to resolving the issue, along with your thoughtful apology , is truly appreciated. We believe it is essential to acknowledge the effort and commitment you have demonstrated in resolving the issue promptly. We expect the same level of professionalism and service that you have provided in closing this matter. We also have two pending orders for my brothers, and we trust that you will handle them with the same care and attention to detail. Once again, thank you for your efforts in resolving our concern. We look forward to a continued positive experience with your dealership. Best regards

Recently i bought a 2023 highlander hybrid from this dealership. I had a very good experience with toyota beacuse I switched from honda to toyota. Now i am driving this vehicle and i can tell that nobody can compete toyota in reliability and quality, one of the best hybrid system. This is a 7 seater Suv gives me 14 km combined on highway and in city. The guy Anyhony Tee has been very kind and a professional. He has so many customers to buy this vehicle but as i was the first customer he gave me priority and even waited for me to get my finance done from a third party. I appreciate you to hold that vehicle for me. The best service ever. Thank you MR Anthony Tee for making this happen otherwise there is minimum 2 years wait time to get this vehicle. Thank you

My husband and I would like to give a big thumbs-up to the general manager, Jason Mladen at UJT for his professionalism, compassion and efficiency! We experienced some issues when we were planning to have our snow tires installed. When Jason learned about it, he called us 5 times and wrote a few emails in one day to communicate with us, and made the best efforts and tried all means to solve the problem. On the day we requested, the snow tires we wanted were nicely installed at a very reasonable price. The Service Advisor Kevin Levy was also very friendly, efficient and problem solving oriented on the day of the installment! We would absolutely recommend the UJT team to our friends and other people who have the same need!

I recently purchased a used vehicle at Upper James Toyota and I'm happy to say that it was a great experience. I've dealt with a few dealerships in my life, but this experience was hands-down the best yet. Mitch Sherman was the sales person I dealt with and he was awesome. I didn't feel any pressure to purchase a vehicle and he was very knowledgeable and extremely helpful. Financing was done with Lory Perrelli, and like Mitch, she was wonderful to work with. Once again, I didn't feel any pressure to add things to the purchase that I didn't need. This was a purchase that had a time deadline and both Mitch and Lory got everything completed without a hitch. Thank you both so much for making this a pleasant experience!

We recently purchased a vehicle from Upper James Toyota and can say that the experience from start to finish was excellent. Mitch Sherman was a pleasure to work with and made the whole process run smooth. Mitch was genuine, honest and sincere. Throughout the process he continuously kept us up to date on the order status of our vehicle. Upper James Toyota is head and shoulders above some of the other Toyota dealerships we visited. Unlike some dealerships they were up front and realistic with the wait times for our vehicle, offered a refundable down payment and did not play any games such as hiking the dealership fees on delivery. If you are in the market for a Toyota, I would highly recommend Upper James Toyota.

I just recently purchased a car from Upper James Toyota and the experience was 5 stars. I traded my old car in and while they where checking it over for a few days (as it was a German car they wanted to send it off to another mechanic shop who specialized in European cars) they gave me a free loaner car so I could continue my life with working, making appointments, ect… Tiffany was the sales rep that helped me and she was amazing. She worked off the clock to make sure all my needs were met and I could tell she genuinely cared about my needs and wants for my next vehicle. I would definitely recommend Tiffany if you are looking for a car, she will take care of you during the process!! Great job

The SERVICE and STAFF are Amazing!!! Upper James Toyota go above and beyond the mainstream service you would get anywhere else. I am very grateful for this place! My service advisor Jonah is phenomenal. He helped me with my car service and took care of every need I had. Adam, the Financial Manager, is so amazing. He always had my best interests at the forefront of our conversations. Both are so helpful and kind. BIG Special THANK YOU to Joe Lima and Jason Mladen (General Manager) for always helping me when I needed it, assisting me with what car to buy, and for always being so professional! Lastly, to the service team who work on my car each time I come in —THANK YOU!! YOU GUYS ALL ROCK!!

I was so disappointed with my visit this time!! My '21 Rav4 was there in April with absolutely no issues. All was routine. At that time I had a 4 wheel alignment as I was switching to my summer tires that were put on new rims. Now in August I was told to have another alignment as there was abnormal wear on my tires? I also needed new brake fluid and of all things, an engine shampoo. Now I am left feeling like this was a total effort to uncharge my bill. Not a good feeling at all. I have now lost Confidence in your dealership. I was very happy to just keep coming to the dealer for service as I felt it would be the best course of looking after my new car. Not anymore. Poor judgement UJT

We recently bought a used 2021 RAV4 PRIME from Upper James Toyota. The staff was very friendly from the moment that we walked in the door. We were introduced to Mitch Sherman who provided us with options of both new and used vehicles. He was patient with our questions and provided us options for what would be the best car for our family and the crazy amount of driving that we do. He went above and beyond when we left our 407 transponder in our trade in vehicle, making sure it was returned to us promptly. We are very happy with our experience with the Upper James Toyota staff and are thrilled with our new-to-us RAV4 PRIME.

We had been searching for a particular make and model of Lexus and were surprised to see that a Toyota dealer in Hamilton had just what we were looking for. My wife called and spoke to Tiffany, a salesperson there. She was very helpful on the phone and we made arrangements that weekend to see the car. Tiffany was extremely knowledgeable and knew the car inside out. She answered all of our questions and just had a real casual demeanour, which is refreshing. I would recommend anyone to visit Upper James Toyota and ask for Tiffany. She will take good care of your needs with professionalism. Thank you Tiffany.

I first went in May 2023 to look at a vehicle and to apply for financing. Unfortunately I could not get financing with any institutions. Tiffany Herron was the sales associate I dealt with. I promised her when I had the cash to buy a vehicle outright that I would come back and use her as my sales person. I made this promise to her back in May because she did a lot of paperwork to try to get me the financing. If you want someone who is attentive and has a great personality and knowledge of the vehicles they sell. Take my advice, look for her on the sales floor. I'm excited for my Rav4 SE.

Ordered a 2022 Rav 4 and signed a purchace agreement with a price on it. Six months later a car comes in and its a 2023 model year car. The finance manager calls and says that since its a 2023 its considered an upgrade and its going to be an extra 1500 and says do you still want the car? Well what the heck do you think?! I have been waiting for 6 months for it! So basically they extorted me and my wife. They could have very easily honoured the price we agreed to for what is literally the same car Completely soured the deal. Great salesmen, scummy finance manager.

Much appreciation for Kevin Levy and Upper James Toyota! Our RAV 4 passenger window was smashed and required replacement. The part was back ordered and ultimately took a few weeks to arrive. (Something that was out of the dealership's control.) Throughout the time he supported us by providing updates on the ETA, communicating with our insurance company, providing a temporary fix for the window and ultimately scheduling us in the same day the part arrived. Window successfully installed and final clean up done and we are back on the road. Thanks again!

I came in for I believe a maintenance #3 appointment. Dan was so friendly and went out of his way - he noticed a mark on the side of my passenger side door right away and was able to fix it all up. Dan assessed my car and called me to have a few things done that were necessary given I’d been driving my new Rav for a year. Dan was happy to assist me in getting home and back by arranging the cab for me. He was very attentive and made me feel taken care of. Dan is a top notch service advisor - 10’s across the board - thank you Dan!

Just picked up my new Toyota 2 days ago and couldn't be happier with it! This is my second time purchasing a vehicle from UJT. Adam was honestly amazing he would answer my calls and texts for any time of the day, even when he was on holidays, made this process as painless as possible, just outstanding customer service! Joe was truly amazing as well, delivered on all his promises in getting my new vehicle ready for pick up. Hats off to both of you and Upper James Toyota for having truly amazing employees!

Very happy to pick up my first car Toyota Corolla SE yesterday and the experience was great at UJT. At this happy moment I would like to thank sales specialist “Mopi Uthayaseelan” who accommodated all my needs and answered all my questions throughout the entire process and also would like to mention about delivery Specialist, Christina who assisted with registration. My Car was delivered in perfect condition. Looking forward to have the same experience with the car servicing in future.

What an experience!!! Tiffany truly represented everything you could ask for when searching for your next vehicle, and more! To find someone sincere, kind, and genuine like Tiffany is a rarity. She was able to look at myself and my life in a holistic way, and guide me to the decision that was best for my family and my heart. Truly, anyone who has the pleasure to have Tiffany help them on their journey is incredibly lucky. I absolutely recommend her to every singe person I know!

I would like to thank Upper James, but most specifically Aidan Bantleman for your extremely incredible service and honesty while navigating in this amazing yet very nerve-wrecking experience. Mine was much easier through your guidance and help. You just simply cannot go wrong by getting Aidan to find your car. A huge thank you to Lori and Vanessa for your assistance and good work. The three of you make an amazing team! Thanks again for everything.

I went to UJT to get me 2016 rav4 because I was desperately needed to find a car I meet with Mina he made it easy for me to find one, within a short time. The whole team were friendly to me I really appreciate them and the day I picked up my car Christine made sure to show me in and out how to use the car I appreciate her so much very friendly lady. Thank you Mina for being so kind to me while I waiting for my car, you did an excellent job.

Being new to Hamilton, I didn’t know where to go for my car maintenance. I decided to try the dealership. The staff were so kind, patient and provided thorough service, even though it was very busy. The person who helped me took the time to answer my questions thoughtfully and clearly and without rushing. I didn’t get pushed into spending more money or adding additional services. I’m very happy. I will come back time and again. ⭐️⭐️⭐️⭐️⭐️

As a first time car buyer Mopi and the the team at Upper James Toyota made my buying experience so seamless, easy and stress free! Mopi answered all my questions and concerns with ease. The management staff was also super accommodating with my requests and made me feel comfortable and confident in my purchase. Was worth the drive from Toronto to Upper James! Thank you again! So excited to have my RAV 4 in the driveway

Mitch was awesome to work with when looking for a new car to replace mine after an accident! He was always updating me and keeping me the loop while waiting for my order. He also went above and beyond for delivery! Jennifer also was awesome- she showed me all the features and ensured I knew how to use everything before I left with my new car!! Awesome all around!!! THANK YOU THANK YOU THANK YOU!!!

Adam and Mustafa at Upper James Totoya were absolutely incredible. They both made purchasing a vehicle a smooth, easy, and fun process. They answered any questions we had and always got back to us right away. I used to be a Honda owner but I'm now a proud and happy owner of a Toyota Rav 4. I'll keep coming back to Upper James Toyota because of the exceptional service and quality of their vehicles.

I have purchased Toyota products since 1984 and from Upper James Toyota since 1988. Although I live in Burlington now, I still frequent Upper James mainly because of its Service Department. Recently I had Dan Salvage as a Service Advisor and he continued to portray the high level of service expected at Upper James. He was prompt, thorough, knowledgeable, courteous and very professional!

Got my 2016 Toyota Rave 4 from upper james Toyota with the help of Tiffany who has been of great help to me from beginning to the end,I like how she always reply to my message on time even when she is off duty,also the rest of the team have been so amazing as well,glad I close a deal with Toyota and hoping to close more deals in the future.My experience has been amazing and informing.

I highly recommend Toyota Upper James to anyone in search of a reliable and trustworthy dealership. Their commitment to customer satisfaction and quality service sets them apart. If you're in the market for a new car, make sure to check out Garnet Walter at Toyota Upper James—you won't be disappointed! Thank you, Garnet Walter, for making my car-buying experience a truly positive one.

I have been dealing with Anthony Tee, one of Senior Sales and Leasing Specialist. He is amazing! Super friendly and very knowledgeable! He know his stuff very well. If you want to talk about numbers, he is great! If you are not sure what to buy, he is very thoughtful! I recommend this place if you are thinking about purchasing a Toyota or have something pre-owned vehicle.

Anthony Tee was great at helping us purchase our Highlander. He kept in touch with us while we waited for our car to be delivered. Updated using it's status. Once we received our car, he made sure we knew how to get started using the newer systems and encouraged us to contact him with any questions or concerns we may have using our car. I highly recommend Anthony.

Came in to buy a highlander today, worked with Mina, and for the first time in my life I was able to buy a car and finalize negotiations very quickly and easily on the first visit with no sketchy back and forth between the “managers”. Would recommend 10/10 speaking with Mina before buying your next vehicle if you’re looking for an easy but fair shopping experience

I bought two cars from Upper James Toyota and have always been happy with the service and friendly staff! Dan Salvage, the service advisor I have dealt with the most often has always been responsive, explains things really well and answers my questions. He always discussed options and never gets frustrated or pressures me when making decisions. Thanks Dan!

Picked up my 2023 GR86 and the experience was great! This was my second purchase from UJT. Although waiting for the car took a long time, Mitch kept me updated with regularly and accommodated all my needs and answered all my questions throughout the entire process. Car was delivered in perfect condition and the entire team was very happy for me! Thanks!

A big thank you to Anthony for making my new car purchase a positive experience. He placed an order for a new vehicle several months back and kept in constant communication with me in regards to delivery. Anthony was accommodating and supportive with all our needs and concerns. I highly recommend Anthony for future car buyers. A+

Met Joe when I was 10 years old My family and I have been coming to Joe Lima for almost 11years when they purchased their first brand new car from him. Since then we always go to Joe for our purchases. We trust him and never has pressured us to do anything. We continue to conduct our business with Joe ! 10/10 would recommend him!

Thanks to Mich Sherman for his guidance in helping us find our new 2023 Corolla Cross. His professionalism and friendliness makes him a 5 Star sales person. Thanks also to Christina Sombounkhanh in answering all our questions and demonstrating the multiple features of the Corolla Cross. Mich and Christina make a great team.

Excellent customer service from Kevin Levy. He explained everything that was going to be done. He asked if I had any questions or concerns. Kevin is very polite and courteous. He even brought my cell phone out to my car after I had left it at the service desk. I would give Kevin 10 out of 10 for customer service.

It was my first time taking my car in, not only to this dealer but ever. Kevin helped me make the right decisions for my car and helped to make me feel comfortable and reassured me that my fears were unfounded. He quoted me in advance and have me out of there within and hour and a half. 100% will be returning

First time buyer of a Toyota vehicle and the experience was excellent. I purchased a RAV4 and Mitch was my sales guy. He was very thorough, honest and patient with me. I also had positive and friendly interactions with Adam and Christina. I would definitely recommend Upper James Toyota if looking to purchase.

Bought a used Corolla from here couple weeks back. Tiffany helped me through the process and patiently answered all my questions while I took the car for a test drive. I was very pleased with the entire experience and would recommend this dealership to anyone looking for a trusty and reliable Toyota!

I have been dealing with Upper James Toyota since I purchased my car in 2021 and the service has been great. Kevin has excellent customer service skills. He is very polite and explains what's needed clearly without being pushy. I will continue to get my car serviced there as long as I have a Toyota.

You are lucky to have Kevin Levy on staff. Kevin is pleasant, efficient, and explains exactly what is needed and no more. Thank you for not up-selling. Kevin went out of his way to accommodate me and serviced the vehicle in the time he said it would take. I am very impressed with Toyota Hamilton.

Great experience at Upper James Toyota. Ordered a new vehicle. They kept me updated and made the delivery process seamless. Anthony Tee was easy to work with and went out of his way to work with my schedule and check in post delivery! So far I’m happy with my vehicle and the service.

Went to Upper James Toyota for a safety on a car. Kevin Levy was the gentleman I dealt with there. He was absolutely fantastic! He was personable, knowledgeable and kept me up to date. He made the entire experience a positive one! Thanks for your awesome service Kevin!!

The service department at Upper James Toyota continues to exceed my expectations! Kevin Levy is particularly helpful, professional, pleasant and makes it easy to have my car serviced when required. I would highly recommend Upper James Toyota and their service team.

I had a very good experience, especially with Mitch he is one of the best sales person. He provided me all the details which I needed. I’ll strongly recommend Upper James Toyota and especially Mitch to be contacted to buy Worlds number one car manufacturer. Thx

Thank you upper James Toyota Thank you sales person Mitch Sherman I am very thankful to you for early delivery of my vehicle RAV4 2023 . Mitch Sherman and his team , they all very nice ,professional and very helpful .Great Job . Thanks upper James Toyota ..

Excellent service!! Dan Salvage was really accommodating, as I urgently needed my car battery fixed and an oil change.. With no appointment they still managed to take of my car issues! Been coming here for years..always left with a smile! Totally recommended!

Hi Rick it was a pleasure to see you again to purchase another great Toyota product. We enjoy working with you because we don’t feel pressured and you always have some helpful tips on how we can get to the results we would like when purchasing a vehicle.

I would HIGHLY recommend this location! The service was fantastic and the staff is amazing. Shoutout to Adam H for making my experience a breeze and being so thorough and efficient when it came to questions and communication. I love my new Toyota Rav4!

I had a great experience with Mustafa and Adam. They made my car buying experience very easy and comfortable. I recommend them to everyone because they treat you like family. This team is so exceptional, it has guaranteed all of my future business.

We are so pleased with our third vehicle purchase from Mitch at Upper James Toyota. Highly recommend Mitch to anyone looking for a great and reliable vehicle. Professional, knowledgeable and just a pleasure to deal with. Thank you Mitch …

Anthony Tee and everyone else at Toyota Upper James were all great! They helped me so much through the process of getting my newest Car! I have bought 2 cars in total from them, and got one for my Girlfriend too! I highly recomend Anthony Tee.

I had a great experience at Upper James Toyota. Had my winter tires put on for a really good price. My service advisor, Kevin Levy, was very pleasant and friendly and assisted me with any questions I had. Service was quick and prompt, too.

I was there for a general service to my Corolla ( oil change, tire rotation, etc ), those guys are fantastic, as always !!! Today, Kevin was my service advisor, he is a very nice guy, he answered all my questions like a Pro. Oscar Ocque

Thank you so much Mitch Sherman for helping us to get our first new car in canada. He helped in every process and provided each details deeply. With the help of Mr. Mitch, we got our car within few weeks. Once again, Thank you.

Thanks Mitch for helping me out for buying my first car. I am grateful to see you in toyota as you provided a lots of good information about the car and its features. I am so excited to pick up my RAV 4. Awesome work Mitch.

Tiffany and lory thanks again for your professional guidance with the purchase of my son's first vehicle a 2021 Jeep compass. We are so excited to revisit upper James Toyota to thank you both again. Caren Carter Nov 27 2023

Purchased a new truck. Joe Lima and Adam were phenomenal. Went over and above to help us through the process. I’ve dealt with multiple Toyota dealerships through the years and this is by far the best one. Highly recommend.

Kevin helped us with our service appointment - he was friendly and kept us in the loop with what was going on. We never felt pressured to get any extra services done and the team was quick and professional in their work.

Service outcome was good car feels like in top condition. Radio works well but too bad have to pay to update Google computer so sounds does not go choppy. Dan Salvage was friendly and service with a SMILE.

I had a very good purchase experiece with Anthony. He is professional, kind and patient. I will recommend him! Thank you Christina for your explaination on app installnation and usage. You are the best

We had a great experience at Upper James Toyota & especially with Aidan. He was excellent to deal with. We never felt pressured, he answered all our questions. Would highly recommend this dealership.

I know Dan Salvage more than 15 years the service he provides unbeatable so dedicated to serv people.i recommend him simply puted the best. Wish him many more years of serving Upper James Toyota.

Kevin has helped me with my services and even calmed me down when trying to figure out Michelin's online rebate system! Thanks Kevin and UJT, see you soon! Quick and excellent service

Mitch and Cristina are very supportive and accommodating. They helped us throughout our journey to get our first car in Canada. We will surely recommend them to the buyers.

I have dealt with Kevin at Upper James Toyota the past few times our vehicle has needed more TLC. His friendliness, expertise and professionalism is always appreciated!

Excellent, Kevin Levy was spectacular, very patient, kindly, polite, very helpful ready to explain everything what my car needs. Highly recommend 100 % satisfied.

Kevin has been excellent. Has explained everything to us and has been very prompt always finishing the job before the estimated time. Very personable.

Toyota upper James was very wonderful to me. Supported and help me out in anything I need. Ask for Adam he’s your man and always ready to help you.

Very positive experience! Kevin Levi greeted me, warmly at 8:00 am. He efficiently took care of business! Great

Garnet was very kind and honest. He helped us find a car for our daughter that will be safe and economical

Hi thanks for contacting me. As you can see by the picture attached I'm enjoying my new truck.