The customer service is the worst I've ever seen in a healthcare environment. These people are concerned with one thing and one thing only, and that is $$$$. When I lost my insurance, they did the bare minimum to help me find new insurance. When I didn't get it in time, they denied my medication refill and hung up on me. My new insurance starts in 2 weeks. So I have to go without my meds until then. The sad thing about this, is that it happened once before and I still went back because the new Doctor told me that they would never cut a patient off of their meds. The reception desk didn't allow my call to go through to my doctor. THE ABSOLUTE WORST! Update: The Doctor got my message through the portal and got the refill that I needed. The problem, obviously, stems from the reception desk. Whoever is in charge of this staff needs to be replaced ASAP. Update #2: After close inspection, I realized that my doctor refilled my meds the day before I called in. None of this should have happened. This was a personal attack. UNBELIEVABLE!!!!

I cannot say enough good things about Uptown Physicians! The front desk staff was welcoming and there is a sign posted in the lobby that says to let the receptionists know if you’ve waited longer than 5 minutes for your appointment! It feels nice to know my time is respected. I met with Jessica Chu and she had such a wonderful bedside manner. She was knowledgeable and professional and really took the time to listen to all my concerns. One of the resident doctors came in after my appointment just to introduce himself and ask if there was anything else I needed before I left. V CLASSY. The lab they sent me to for blood work on the floor below was also a great experience. There was very little wait time and the woman who drew my blood was kind and understanding about my aversion to needles. I’ve been looking for months for a doctor that I liked in Dallas, and I’m happy to say I’ve finally found my PCP in Uptown!

To start, I have to say that their patient intake is quite terrible, from a customer service point of view. You fill out paperwork online, then submit it via email. They won't even talk with you on the phone until you do. A week after I submitted, I called for an update. They said I needed to wait a week to hear back. I shared it had been a week. The woman was rude and said if it had been a week I would have heard. I finally got a call another week later. Once I actually got past the front counter, the PA was easy to chat with and was helpful. But that front desk ruins the entire clinic. Finally, I'll note that the patient portal is the worst I've ever seen. And, since they like to post contacting the office manager, no I won't contact you. You have more than enough evidence in these reviews to make changes. You know the issues, and you'll keep getting the reviews until you fix them.

I don’t know where to begin. Whether it’s the rude and unwelcoming front desk staff. Or the PA who is your only option to see. Is arrogant rude and will not look you in the eyes or remember any of your medical history let alone your name (which I’m sure is in the computer they roll around to seem relevant). When you’re forced to communicate through the portal you never get the doctors response but maybe a receptionist or a nurse not sure who it is responding always and only with you will need to set up appointment to discuss this. So whats even the purpose of the portal if you can’t communicate with your doctor. What is required and sent elsewhere to get lab results and never heard from them about the actual results that came in I had to contact them to find out their test results which weren’t good so that didn’t really leave me with a great feeling that they cared about me.

Tried setting up a new patient appointment but the only two options are to email the forms or bring them in person. The email provided does not work. Tried calling to resolve the issue and the receptionist (May) was not very friendly or helpful. She informed me the email I was using is correct, which it isn't because I keep receiving an undeliverable message. The only other option is to bring the forms in person and then set up an appointment after coming in. So two trips and one of them being unnecessary. If you are looking for a new doctor I'm not sure I can recommend. They don't seem to be very welcoming to new patients or willing to help them set up an appointment. I hope your experience is better than mine. Needless to say, I will not be setting up an appointment and will take my business elsewhere.

I had my 3rd visit here and probably the last. This review is NOT about my doctor, but rather the front service and the atmosphere of the clinic. My doctor is good and it's the only reason I came back for the second and third follow-up. But the atmosphere here is not welcoming at all, at least from my experience. It seems robotic here. That's my 1st, 2nd and 3rd impression of the place. From personal service experienced, I was turned away by the receptionist and was told that I would have to be rescheduled because I was 13 minutes late. The doctor is busy today, she said. The receptionis didn't even checked with the MD to see if I can be seen. I drove 30 minutes and is 13 minutes late due to unusual traffic. The right approach would have been to check with the MD to see if he can fit me in.

I am not even a patient and I already had a terrible experience. I called to ask information for appointments as a new patient and the lady at the front desk was very rude to explain the online process. It is ridiculous that you have to submit all of your information through a site that doesn’t even have valid security certificate. Also, when people is looking for medical assistance is usually because they have need it to be attended soon or pretty soon, not whenever the “new patient coordinator” wants to review your information and call you back, without having any kind of eta. So you might be waiting for 2 days or 2 months. If you are a new patient and looking to feel welcomed in a familiar and professional atmosphere, THIS IS NOT YOUR PLACE.

The Uptown Physicians Group is one of the best offices in DFW. My doctor takes time to answer my questions without making me feel rushed. Typically, a doctor is quick to turn the room. Not here. An actual conversation about my health occurs. My questions are met with genuine interest and without judgment. They have just changed ownership; it will take time to smooth things out after the transition. But they are moving in the right direction, and I see great things ahead for this office and staff. Thank you for caring and making my health a priority.

I think they were great! Jessica Chu was the one who was my physician. They were thorough and polite. Went in for an annual check up and it went great. Will update it as more interactions are held :) The place looks clean and the check in and check out processes were very straightforward. P.s. I was a new patient. I got an appointment four weeks from when I signed up. I had to send all my documentation online - which I thought was great I hate filling forms at doctor's offices but maybe there is something to be said here about cyber security.

I had a scheduled appointment and showed up to be told I didn’t have an appointment. This is after I sent multiple emails with new patient documents attached and never received a call back. I called and made the appointment over the phone and was told to bring in my documents since they could not open them. They told me I can’t see a doctor the same day I drop off paperwork even though they told me I had an appointment. This requires way to much effort to try and pay them for services. I’m going elsewhere. Poor, poor experience. It’s a shame.

I moved to Dallas 4 years ago and was forced to find a new Primary Care Physician due to being in a new city and state. Uptown Physicians Group was recommended to me by a friend and is a fantastic practice that does everything right! When I met my new PCP Jason Vercher I immediately found comfort and trust with him. Those are very important qualities to me, especially dealing with anyone in the healthcare field. Jason’s knowledgeable and a straight shooter! I highly recommend this doctors office!!

Until recently I had been searching for a PCP ever since I moved to Dallas in 2014 before I found uptown physicians group and Kristina Schmidt this year! She makes me feel so at home and at ease, she’s also straightforward and listens to my concerns and worries. It’s refreshing to have a doc that makes me feel important and like my feelings are valued. Kristina went above and beyond to help me with finding referrals to specialists. I am so thankful to have solid support from my pcp!

This office must have a horrible front office staff. I filled out all the new patient paperwork and emailed them to get an appointment (per their instructions). A week went by and no one called so I called to make sure they had the paperwork and the receptionist said that they did and stated that someone would be calling in the next few days to set up an appointment. That was two weeks ago and nothing. If it takes this much effort to get an appointment then no thank you!

LGBTQIA FRIENDLY. Which already makes it exponentially better than half the offices in Dallas. I never have had an issue. I’ve been a loyal patient for years. I loved when they added the virtual appt option as well - though you do have to go in for certain prescriptions but that is just the law and to protect medical licenses to practice. I love my provider, they treat me fiancé and I. They listen to our concerns and refer us to the proper specialists if needed.

This office was so wonderful. I had the best experience. It was a wait to get in, but it was great. The Physician Assistant Jessica Chu was so amazing. She didn’t rush my visit, and she took her time to get to know me. I definitely would recommend anybody to come here. I definitely felt this doctor office is a great fix for me. I didn’t have to pay for parking and everything was super convenient. I didn’t have to wait long. I loved my experience there.

I have received excellent healthcare at Uptown Physician's Group. I have also discovered that they are genuinely concerned about me personally not just robotic-like . Doctor Graneto offers his advice which I don't always follow when it comes to tests that probe into the body. Peter Triporo who is a nurse with multiple areas of specialization is also very good at what he does. I feel confident and happy about the service and the people

Times have changed. I have been going here for primary care for 10 years and had a great experience. They did a joint venture/merger with Prism Health and things started going downhill. They laid off staff including the Healthcare provider I have been seeing for 10 years. I followed him to his new gig. It is almost impossible to get an appointment with any of the doctors who have experience. I am sad to say goodbye, but it is time.

Today was my first visit to Uptown Physicians Group - I had previously not been to a doctor in years. Jason & Angel made me feel welcome, comfortable & made sure every question I had was answered. The facility was spotless & easy to navigate to & from. Everyone from the lady taking temperatures at the front door to the person that took my payment, made me feel comfortable. I look forward to seeing them next year!

One star based on the attitude, demeanor, and disrespect of the black woman with glasses at the front desk you check in with exhibits. When I go to appointments, I feel anxious and not wanting to go because of that woman. Not only that but she makes you wait while she is just on the computer, sighing and ignoring calls. I observed her being polite and talking different to a black man who walked in 1/18/2023.

The staff here are always nice, friendly and helpful. I especially want to mention NP, Kristina Schmidt who went out of her way to assist me when I was in a tough spot and needed to be seen. She went above and beyond and is very caring, knowledgeable and professional! I also want to give a shout out to nurse Cynthia. She is one of the nicest and most caring nurses I've seen. Thank you both!!

They from day one have taken great care of me. I’ve always felt welcome and everyone is extremely friendly. The girls at patient check in are amazing they will definitely go above and beyond to take care of your needs. Plus they’re so much fun. I’ve not had this level of detailed care and inclusive care before in my life. Thank you for making it so far my favorite experience in medical care.

The team at Uptown Physicians Group is awesome!! Dr. Schmidt and Dora are great and always take such good care of me with every visit. Brittany and the office team are always top notch and provide excellent customer service. I actually enjoy going in for visits no matter the issue of the day. I highly recommend the Uptown Physicians Group to anyone seeking medical care in DFW.

I’m so glad I stumbled across this practice. Becoming a new patient was super easy and fast. All the staff I have interacted with have been friendly, respectful, and helpful. I see Vanessa and she provides excellent medical care. I feel very fortunate to have found such a great healthcare provider in Uptown Physicians Group.

Truly the poorest quality of care I've ever experienced. They rarely answer their phone, send out extraneous incorrect emails, poor portal, and almost imposibe to schedule an appointment. I should have trusted all these negative reviews. Do no go here! (even if they are the only lgbt focused group.)

I just LOVE, LOVE, LOVE my doctor here at Uptown Physicians! I'm always able to get an appointment on short notice and his staff is very friendly. Dr. Hays is very attentive and always takes time to discuss my medical concerns with me. I wouldn't trust my healthcare to anyone else.

Good care. One of the best places to go for gay friendly docs in Dallas. I felt like my doctor took his time getting to know me and meeting my needs, and actually cared about helping me feel better through a health issue that wasn't easy to identify. Highly recommend.

I have been a patient for quite some time and rarely need to visit but when I do as an minor emergency and after visiting an urgent care center and still needing additional treatment, they are never ever available. The care is great, if you can get in.

Such a helpful team! Fit me into the schedule as a new patient within a few days. From the front desk to the Dr. everyone was very friendly and professional. Great environment and super helpful with any questions about medications or prescriptions!

Dr. Taylor Schmidt is one of the best doctors I ever had. He is companioned, and has been addressing all my issues in a professional yet warm fashion. The nurses and staff members are also responsive and friendly. I highly recommend the clinic.

I established primary care with uptown physicians and been there two times for check up and a procedure, checking in and appointments could not been easier, reception staff are very nice and helpful. Dr Hays though was AMAZING, he truly and

Attempted to schedule an appointment as a new patience for a pcp. I need to get in sooner than later as I am on bp meds and need a refill. Lady on phone was rude and wouldn’t let me finish asking questions as they won’t book an appointment

The staff in this office is amazing. Everyone is very caring and compassionate. The care plans between patient and doctors are unique to each experience. The doctors really listen to the patients to try and meet each individual's needs and

Been a patient since 2017. I work in healthcare also, and wouldn’t go anywhere else! Kind, compassionate providers who understand specific/unique needs of their clients. Utmost care is everyone clear priority! Busy practice because they

Uptown Physicians seems to be great…at first. If you need anything from them though, be ready for fast food level of service. Everything takes 3-4 days. Need a refill? That’ll be 4 days, multiple phone calls and a few emails. When they

Horrible group. Used to be a patient before covid and then they went virtual. Because of 3+ years of inactivity (hard to do an annual checkup virtually), had to reapply as a new patient. Waited 1.5 weeks never got a response, called in

I’ve been going here for over a decade, the staff bf doctors are amazing. They help me through a difficult time in my life when I get an unexpected diagnosis. I can’t say enough good things about them.

Know b4 you GO! This place has amazing doctors, BUT the ladies who answers the phones are always RUDE, nasty attitudes, they have no patience, always trying to rush you off the

I've been with this group for several years and haven't been disappointed. They are very prompt with their provider/patient correspondence.

I've been a patient of Uptown for several years. I've seen multiple NP ans DRs and have always received amazing care!

LGBTQIA2S+ community beware!!! A first I was not going to leave a review, but my spirit cannot be at peace