customer service is horrible, the guy answering the phone to book appointment is disgusting, Been trying to get appointment all day he keeps telling call back no luck, they have favourite they give booking to, if you have an accent or if you are black stay away from this place disgusting

Had hour deep tissue massage. Excellent massage so soothing & relaxing one of the best massage I have had. Facilities very clean & staff were friendly but very professional. Cost is definitely value for money. Experience was so good I rebooked, I highly recommend Velvet Spa

This was my first time experience at velvet spa I've had a 1 hour massage and it was the best and so relaxing, the atmosphere around me was amazing nice and clean and fresh. The lovely lady at the reception was amazing and helpful booked my

I went today for a scrub and massage. I was taken in to meet Sophia. Now I've been to many massages and she was far tye best I've been to. Very professional, she knew where my knots are without me telling her. She used the right pressure

Not impressed, have seen great reviews about this place so thought I'd try it out , tried to book last night told them a time I was looking for and they replied saying last body scub/massage for the Saturday was 6pm I said il book that !

Been there a few of times. First time I went there the massage was amazing. The place looked nice and clean and staff were friendly and accommodating. The next few times was a bit chaotic. Even though we made a reservation beforehand we

Had to cancel after 5 minutes,the masseuse didn't know what she was doing.up and down my back all rushed and no technique .then it felt like her nail digging in my back.when I spoke to the reception he said she hasn't got any nails,the

I've been using this spa for a few years now. Whilst all the therapists are very professional and very good at their craft, I do happen to have two favourites. The guy on reception is a great first point of contact who explains the

This is by far the best spa I have been to it maybe a 45 minute drive from where I live but it is worth it nice clean place all the ladies are very good and know what they are doing

Wonderful clean place, lovely staff, feel absolutely amazing after the treatment will definitely be going back would highly recommend this place for a lovely relaxing massage

Fantastic experience！I have been here several times. The service is very good and the masseur is very professional. It has relieved my cervical spondylosis for many years

Almost £50 for a massage. Very nice facilties and clean. Only issue is that most of their massues are on the older side and don't give enough pressure on massagees.

Great welcome from gentleman at the front desk. Gave me a bottle of water. Inc. Massage was amazing. Lady was petite but strong well worth a visit

Had a fantastic oil massage! Also a nice sauna treatment ! Really relaxing and comfy. Definitely will go there again.

One of the best massages I had in a very long time. Value for money. I would definitely recommend Velvet Spa.

This is the best massage in Romford, guy on reception very nice and the girls are very good at thier jobs

- Receptionist is friendly, and the place is clean. - Very basic in its amenities.

This place is a joke. Please don’t waste your money. Very unprofessional service

Excellent especially the massage and the sauna.

Had a lovely experience. Excellent facilities

Rude Rude Rude Avoid!!!!