I am thrilled with Vermont Medical Clinic's professional service and to my general practioner, Dr Jim Glaspole as he has been absolutely marvellous. It is extremely difficult to find a good doctor whom manages hundreds of patients and yet he knows them personally. Maybe it is the five minutes between patients to get an understanding of them. My little one prefers a female practioner (sorry Jim) and she uses Dr. Cynthia Boudeville whom is perfect for her especially in a recent ear infection issue whom was very painful for my little one. The facilities are out of this world (not extraterrestrial) but they have great parking, other special consulting professional suites and the place can still grow. It is highly recommended that you visit this suite should you be looking for a good doctor. My rare 5-stars is truly well deserved on this review or should I ask for a "Spinal Tap mockumentary version" of 6-stars.

I just called and made an appointment for my son, when the lady Michelle asked my full name and she said “your name is very typical Chinese name”. Excuse me?? I also work in a clinic and we never comments patient’s name. I called back and speak to their supervisor Megan regarding my experience and she replied me ‘probably the lady who lived in China for a while!!’ Excuse me!! I’m not from China but no matter what’s your reason as a professional you shouldn’t put any comments on patient’s name, I think that not even when you teach your kids ~ I hope that is not racist but really queries their professional. Management team I think you should pay attention of how to train your staff, how to be professional and respect diversity.

I’ve had to change my review today. The thing is there will always be doctors that are amazing, and some you don’t necessarily gel with, but that doesn’t make them bad doctors by any means. I have to say, this team, even with my previous review and in my time of need were there for me. As always the reception team is just simply amazing, and I’m really grateful for all that they do. The doctors there are knowledgeable and I have to shoutout doctor Julie and doctor Tania. Just amazing women who have really helped this sleep deprived mom. A great team all around and beautiful clean facility. Really grateful they are so close!

4 year ago: Moved to this clinic as the clinic I had been going to since I was a young child closed down. My doctor is no longer available at this clinic so I saw Dr Harding and I was not impressed. I felt she was extremely rude and I felt like I had to argue to get my point across - not what you need when your mental health is not well. Such a big awareness for mental health these days and the last place you expect to be shamed is by a doctor. I will be getting my files moved to another clinic and no longer using these services. EDIT: Finally found Dr Merran Gowans at the clinic and she has been an absolute godsend.

Absolutely the worst. The most incompetent clinic around, told in the morning to come in and collect a script, drive hundreds of kms from Country Victoria to be told, sorry, we haven't done that yet, can you come back another time. No, I can't, I drove all afternoon to be here. But hey, it's only Heart medication. It's a shame my old doctor moved to this clinic. Edit: in reply, no you did not. Was told explicitly to come in and collect script. Was told that would cost 15 dollars. Which was fine. When I got there I was told I would have to book in to see a doctor.

Make sure you have another doctors office you can count on for last minute appointments, as not all doctors are equal. Most doctors will rush you out and not even give you the care you need. Please make sure you check the paperwork before you leave. If they make a mistake eg the wrong date it will not be important to them to fix it on time. I am giving three stars because of Dr Fiona Chao and Dr Lufi Mulyadi are wonderful and if it wasn’t thanks to them we would have left along time ago. And I would have given a lower review.

Always a good and educated experience. I have always felt comfortable and safe and assured here. They look after you and make every effort to help get you through whatever it may be you're dealing with. If they hadn't have been thorough an prompt I may have taken a turn for the worst with my health condition. Dr Klein has been great with working me through this. And so has everyone else. I can only say thankyou for taking care of me. I hope good things come to all of you

Worst clinic ever, you can hardly ever get any appointments, you have to book so many days in advance, and that's very hard when you get suddenly sick, they display available appointments online, you book, only to get an email to say it had declined, because the appointment time was no longer available. Not to mention the long periods of time you have to wait for the Dr to see you once at the clinic. Very disappointing!!

Generally speaking the doctors are good, however I can’t remember a time when I was able to see a doctor at the appointment time booked. Constantly running late and you are never told when you check in that they are running late. When I say running late, I don’t mean 10-15 mins (which is still not ideal), I’m talking 25 - 40 mins! Totally unacceptable and they need to do something about it!

Been going there for 26 years and a lot has changed. The original stuff is awesome, the new stuff is quite rude and will talk down to you. I used to see dr Wales and dr crick and they are solely missed. Glad to still see dr gown is still there. Dr Harding on the other hand, not happy whatsoever, being prescribed anti depressants without a mental health care plan for bursitis is not on!!

Dr Rachelle McIllree is the most thorough and caring GP. She takes time to listen and never rushes you. All of my family see her as our regular GP. It's normal to have to wait quite a while to see her but this is only because she takes the time needed with each patient to listen to their concerns. Sometime we have seen Dr Julie Chang and have found she is fantastic with kids too.

Bub and I saw Dr Julie Chang for lactation advice at 4 weeks. Dr Chang is extremely compassionate and understanding of our situation. She will make sure that all her advice provided is achievable and ensure she understands the goal of the family. My supply has nearly tripled since i saw her. We would highly recommend Dr Chang to anyone who need help with breastfeeding.

i made an adhoc appt on the morning for my child who was coughing badly with asthmatic conditions and asked for the earliest slot possible. was given one slot in the early afternoon and minutes later called me to bring forward my slot to the morning. on top of this, my own experiences with this clinic has been above expectations generally.

Yes good parking and the front office people are nice and efficient .Unfortunately the doctor l saw wasn't interested ,didn't listen to my problems and in the end after looking at a blood test virtually dismissed me without addressing alot of my issues which were not related to the blood test , go figure.

Sitting here waiting for over an hour for my appointment when lm finally seen not by my regular doctor but by the owner and tried to express my disappointment in having to wait for over an hour all got wete excuses.

Highly recommend this clinic, everytime I have been unfortunate enough to need to visit a clinic, the GP's and staff have taken their utmost care. Great facilities and caring staff

Used to go here a lot when I was a kid. Dr Wales was great. Unfortunately the front of house staff have been extremely rude and I have vowed never to come back again.

Dr Glaspole and other medical staff have been extremely helpful and attentive to our families needs - some of them involving complex referrals. Highly recommended.

Absolutely appalled with Dr Harding, didn’t listen to me at all. 3 minute consultation, has no idea what she’s doing. Will be taking my medical files elsewhere.

Staff always friendly and efficent. Times good. All Drs I've consulted (3 over time) have been thorough with good follow up. Open to different therapies.

Dr's lovely, But Megan on reception needs to be a little bit warmer... I overhead conversations with others and she was very short with them and myself

Patient for over 20 years. Now travel hour each way to continue my health care at Vermont medical after moving from the area. Outstanding care always.

A modern and clean facility with a good range of practitioners under one roof to choose from. Very conveniently located and heaps of parking to boot.

Mr. Piez (owner) and Mr. Heng are brilliant GPs, helped me out immensely. Have to admit it would be nice if reception was more welcoming and friendly

Fantastic group of GPs who truly care about their patients. Friendly reception staff and brand new facilities.. Highly recommended!

Friendly, professional staff and doctors. I felt very safe attending this clinic for my vaccinations - thank you all so much!

I had to take a friend here. The place was quiet but would highly recommend very kind staff and knowledgeable. Thank you.

A 5-star establishment - I was taken very good care of from the minute I arrived, with minimal waiting time.

Great clinic. It's a bit far from home but Dr. Jim truly cares about the well-being of me and my family.

Best doctor I've ever been to. I used to go to one that took hours to get in.

Fantastic place. At no point did i feel like just another patient..

Heapsa parking and my wife loves her Doctor here

Very professional Medical Clinic

Dr Jim is super friendly!

They care for you …