I recently encountered a distressing situation with Walmart's customer service when attempting to return an item, and I must say it left me feeling incredibly disillusioned and dissatisfied with their Customer Service associates and procedures. Upon realizing the item I had purchased wasn't needed, I went to Walmart's customer service to request a return and refund. Little did I know the hassle I was about to endure in my pursuit of a simple resolution. The CSM I spoke with immediately took on a defensive tone, making it abundantly clear that granting my request was not on their agenda. Despite providing all the necessary details and explaining the reason, the CSM seemed determined to deny my return. They went as far as insinuating that the items weren't on the receipt even though I had the digital receipt with me and all the tags. To make matters worse, the CSMs showed a complete lack of empathy and understanding, displaying a blatant disregard for customer satisfaction. Instead of approaching the issue with a solution-oriented mindset, they started speaking their native language ignoring me (The customer), my husband wanted to get this issue resolved so he asked to speak with another associate. He spoke with the courtesy Desk Associate who was able to process our return. Somehow the items appeared to be on the receipt and the UPC matched. It literally took us 30 minutes, 2 CSMs and 1 courtesy desk associate to get our issue resolved. Bayshore Walmart need to do better! In conclusion, I must discourage others from relying on Store #3066 customer service for any kind of resolution. Their unwillingness to accept responsibility, rigid adherence to policies that undermine customer satisfaction, and dismissive approach to genuine concerns greatly diminish their credibility as a retailer. I wholeheartedly urge potential customers to be aware of Walmart's dismal customer service track record, as it is a clear indication of their disregard for consumer rights and satisfaction. The associates think by working for Walmart they own the store.

My first and last time coming here. This walmart is a disgrace. You are treated like a thief the minute you walk in. I was followed the entire time in the makeup section. The security guard was so close she was practically touching me. I put an item back and she didn’t see, then immediately accused me of stealing. She demanded that I told her where I put it, even though I put it back in its spot. She proceeded to yell at me in front of a bunch of people. Asking me to check my hands, which is ILLEGAL.I had to wait 10 minutes to purchase my one item in the makeup department because there was no employee at the cash, with the security watching me the entire time. Practically being held hostage over a 5$ mascara. I purchased my one item and she was still following me. I will NEVER return here again. Not to mention that the store has no employees and is lacking cleanliness. Disgusting behaviour going on in the store.

This Walmart four years back used to be well stocked and such efficient staff. From past one year, they do not re stock items for example canola oil is missing forever... it's like forcing to buy great value brands of Walmart. Vinegar the small can were not stocked for three weeks and I was forced to buy the big one. Since I live close by it's very convenient to come here but the present management and employees have turned this worse than a Desi kirana Store. Virgin coconut oil of nutvita brand has been missing forever and there's only great value for the same. They are so lazy to even restock basic things like veggies and stuff. They are always in a hurry to announce the shop will close or mall doors will close. But no enthusiasm to actually do their work

I have been shopping at walmart bayshore location since it was opened ..unfortunately it's One of the worst locations to shop at in Ottawa ....customers service is horrible, when you go to the grocery aisle or the cosmetic section you have security hovering over you, and when you go to self check out you are been watched as if you are stealing. I suggest the manager of Walmart close down the self check out and use the staff there as cashiers instead of using them as security. And please hire more staff with better attitude that actually do the work. As a customer I feel harassed every time I am there. Thank you

Edit nothing has changed. This place needs better management. DONT TREAT CUSTOMERS LIKE THIEVES. I’m a mall employee and come everyday to buy things, sometimes I don’t find anything and walk out. Today November 17, 7AM I went in and I was stopped at the entrance before walking in by the greeter “what’s in your bag, show me” he said he needed to see. I was like “why” he said “ because you’re here everyday and I never see you buy anything” I told him I don’t steal and he was like “ then why do you walk out some times with nothing. So that makes me a thief Horrible service. I will be letting corporate know

I have no idea who is giving this Walmart 4 or even 5 stars. This Walmart is the dirtiest, lowest staff, and understocked location I have ever seen. Most items are scattered all over the floor. If there are any items on the shelves, you will be lucky to find one that is not open, used, or has some unidentified liquid dried to it. There are no employees to be found other than the couple watching self checkout. I also came across a family who were sharing a chicken who decided to leave it in the cart... Worst Walmart ever, I regret coming here every time it gets worse...

I just had the worst walmart experience. Staff on cell phones , no help , had to spend 10 minutes finding a cart, shelfs were either empty or a complete mess. On the way out I was told not to leave with a small cart. I then had to transfer my shopping to another cart while these useless employees continued to browse on there phones , saying we don't make the rules sir. What ever happened to helpful and friendly walmart employees. When you see someone struggling, HELP THEM AND GET OFF YOUR PHONES!!!!

I visited this Walmart a week ago! First time in a year. The whole store was a mess! Staff were standing around together laughing and ignoring customers. The isles were messy and boxes were a tripping hazard in the isles and piled high with stock in them. Whomever manages the store obviously has no control over a lazy crew! It is a disgrace to the mall that is struggling to keep stores and to make it a family friedly place! Walmart should be ashamed of its "supercentre" in Bayshore. Disgusting!

Im sick and tired of walmart in general but especially this location. i had 3 security guards following me around the makeup section glaring at me and i left and didn't buy anything. Shopping in Walmart is so uncomfortable now. I used to love to buy all my makeup and groceries and everything here but my shopping experience with Walmart has been ruined completely. I rather buy the same stuff for more expensive at a different place to avoid going near a Walmart.

Thank you beautiful emloyee at walmart for having the patience to help me with 3 seperate discounted items on self check out. I do find it odd that everytime i go theres a kid found that was missing hahaha. Thank you to the gent that watched our cart while I grabbed my car and my oma (grandma) went to the ladies room. The chance to multi-task saved us like 10 minutes! So kind! And the vaccum works great too haha.

It’s disgraceful that this store doesn’t have a/c. The customer service rep told me that he’s grateful for fans behind him at the counter. How about the staff that are restocking shelves? As a customer, the mall is cool enough to reflect the season. However, as I walked into Walmart, there is a distinct difference in temperature. The temperature has been in the 30’s celsius. Take care of your employees!

No more cashier's only self check out and when i say i want to pay by cash in dusted to someone who really hates her job and she won't even look at me when she does the cash transaction. Zero staff engagement. Zero effort. Walmart is a zero store. Go somewhere where you are appreciated for your time and money and effort getting to the location... Or shop online and avoid the rude staff all togethe

Feels like I am in India. All front line staff and new armoured security guards are a total joke. All the front staff are from India and would rather chat amongst themselves than help a customer. They gather and chat ignoring everything but themselves. People have to line up to self checkout, a 10 minute wait to get to a cash is not unusual. There were two open at 8 this morning.

Whoever the idiot is that was pocking orders tonight needs to be FIRED! He not only answered the phone saying hes coming and made me wait 30 mins, but then ignored my calls. When I went in and the mgr made him do my order the idiot threw all my food on the FLOOR of my car and on top of the BAGS! I have pictures to prove it. He is so useless!

I’ve been to this Walmart a few times and have been satisfied with the experience. However today that changes. I bought two bottles of aveeno toner and upon returning home I noticed one of the bottles was half empty. I think it would be a good idea if employees check the shelves frequently so this issue doesn’t happen for future customers.

Bought an expensive collegen from here (Bayshore Location). Got insulted by security after I checked out from the cashier because the alarm ring at the gate and she scolded me, think I stolen something. What kind of service? After verified everything, no apology was given. It was happened on Nov 17, 2023 at 9.15 pm.

Changed their hours to close an hour earlier without any sort of notice or signage. They eliminated most of their cashiers to be replaced with self-checkouts, yet only 6 of the 20 or so were open. There was also a noticeable stench of body odor throughout the store due to lack of air conditioning.

Bought something in gaming accessories as a Christmas gift, came to this location for convenience trying to return unopened, still sealed, item with receipt, and three guys kept telling me they can’t accept it as it is only 14 days and they don’t take it back as part of the holiday returns.

A Walmart inside bayshore shopping center. Very convenient location, and it's literally a huge place. I used the machine that copy keys, it costs around $5 and the results are flawless. The entire process took around 5minutes. Great offers inside and the self checkout is easy to use

I like that you can enter to the store from the parking on the roof, store cleaned. But which is not acceptable in all means there was many self Cashier closed and we wait over 15 minutes to buy our goods. Either they put Two supervisor for monitoring, or opened the Cashier.

Nice large Walmart. Typical looks. Newly built maybe 2-3 years ago. Lots in stock. Make sure to park close to the main entrance of the Walmart if planning to do a large grocery or else you’ll need to walk a fair bit at the Bayshore Mall parking area with your bags.

The messiest Walmart I have ever been to. Staff has no idea what they are doing. You ask them where a product is located and they look at you like your asking for the password to their bank account. Staff is too busy talking with each other

If I could rate this place zero stars I would. I was a long time customer to the Lincoln fields location since the switch to Bayshore mall, Walmart cannot keep up with the influx of customers or merchandise. Items are often out of stock or

Worst Walmart ever. I was doing instacart and was trying to earn some extra bucks. Then all of sudden this group of two girls and one guy who were cash associates came to me while I was leaving from self checkout. They approached me rudely

Walmart is both good and evil, the prices are good but the people who own it are evil. When a Walmart enters a community all the local mom and pop stores are killed and the money you spend no longer remains in your community. Having said

Place is always dirty. Staff is rude and doesn’t actually know where anything is. The self check out is ALWAYS half closed resulting in HUGE lines. Staff refuses to open more cashes when there is clearly 15+ people in line.

Had no issue throughout the entire mall with my service dog but the second I stepped into your Walmart I was harassed by a security guard. None of your associates bothered me. You need to get better educated security.

The only outdoor bench is broken and lop sided. They need adequate seating for those waiting to be picked up or taking the bus. Not everyone has a car, some people have medical issues that prevent them from driving.

They never have good quality of fruits and vegetables. They should check the products before stocking. Completely disappointed by the quality of stuff here. Always see expired products in the stock.

Great store. Friendly staff. Good prices. Lots of selection. But they rarely have anything but the self checkouts open and they are few and far between. The wait to check out is brutal.

Holy this walmart is the dirtiest and most messy I've ever seen. Store just open there is stuff everywhere on the ground and cart half full with drinks and stuff. Really poorly manage

I bought a wonderful planner notebook in your store. I always buy my notebooks here for my studies. The fact that I found my wonderful glider notebook is an accident. In the

Only one cashier, not good lighting, cashier line has to form on the way out, and finally one one entrace to the store which is used as the exit as well. Never shop here

Worst Walmart I have ever been to, most of the staff don't know anything and/ or not willing to help... Shelves are mostly empty and products are unavailable

This Walmart is one of the worst I’ve been to. Consistently really empty, messy shelves. Always out of stock and hard to find accurate pricing.

Self checkout is extremely dirty. Mentioned it to staff and they didn’t care. Will not be buying any food products there in the future..

Great convenient location especially within a mall. Pretty standard services and prices compared to other Walmarts. Small walmart.

Walmart is Walmart. Name is enough. Many options. I can say most of my groceries from Walmart. Easy to reach.

Yes I feel the store has gone down in cleanliness and having the shelves stocked with product

The carts lock outside so good luck bringing your groceries with no bags to the car