OK this place needs to be shut down closed. The manager that you can tell that hes a very poor. Uneducated boy that does not happen know how to deal with the public very well I have never been to this location before. Never will ever go back and I DO NOT THINK I will PATRONIZE WENDY'S at any LOCATIONS AGAIN. I have paid for a meal I didn't get anything but to drink I asked for my fries to become right out of the date fryer they ref used they gave it to me cold They dropped the burger on the street ground in the parking lot They brought told me to pull up and they brought me hot fries but did not bring me my Burger. My burger is still laying over there on the floor on the ground In the drafter and no cars no cars nothing The manager rolled his eyes had a bad attitude He had to get his cook I guess younger spanish female To come help me They don't know how to deal with common humanity respect for disabled I felt discrimination against white not from that part of town. Disabled They refused to give me my Burger once they were giving me. My fries my burger sitting over there on the ground I could not get ahold of the corporate office that rang off the hook for over an hour. I called for an hour straight the phone just rang without hanging up. Anyway doesn't sound like anybody's in the corporate to take care of my issues. I've paid for a burger and I guess . discrimination 1 Against my disability. Taking well money and not providing the service. As humans we have the right to go into any business and paint youroduce that business without harassment. I was harassed and discrimination against my disability.. No Common courtesy ,respect Didn't get my Burger I asked for a refund? They didn't provide the refund so I took a picture of my food after having a fractured foot get now out of the vehicle and put in my food. That was on the ground up on there dropped your window. Take a picture of it and left
Food: 1
Service: 1
Atmosphere: 1

Man they r lucky in not a secret shopper-well i guess i am lol. Ok seriously here we go. Drive thru had 11 cars so i went inside. 1 person in front of me with none in front of them. Waited 7 mins till the guy came back to ask for their order they ordered quickly. They say down. The guy came back and forth 13times but he said 1 word to me. No please hang on no nothing. On the 13th time i said hey u think i can order he said ya ya I'll b right back. I could here 3 or 4 employees playing around and cursing so loud ppl in dining would turn and look every once in a while. There were 6 kids within ear shot. 1 parent got up n left. 6mins passed he said ok wat did u want? I said a lg chocolate frosty n inquired on how much a sm fry is n decided against since it was almost $3. (Ridiculous) He said ok total is i paid with a $5 bill. N off he went again after 5 mins i said umm is it gonna be much longer he said uh, well, ok no hang on I'll get it now. Literally 1 min later he slides me my frosty lid half on, n no other acknowledgment. N he was gone again. Without a word to the ppl after me. I just shook my head and said in passing to the man waiting ...good luck and u might want to cover ur lil boys ears. Ud think we werebin a bathroom with all these potty mouths. They'd make a sailor blush. He said oh ok thanks smiled and i left. 11 in drive thru vs 1 inside. I thought for sure I'd b in n out. Yeah right we left right behind the guy that had last entered the drive thru line wen it was walking inside. WtH...they need to fire all and hire all new. I'll take a job there n guarantee, kids won't have to have an adult just to come in and eat a kids meal. Worse service I've ever had in my 44 yrs on this earth. Pitiful excuse for "customer service"! I'd hate to see wat kinda manager they have. Scary thought huh!? I'd give -5 stars if i could!!!

This review is at least 12 years late, but here I am. Wendy's needs to know about my experience and about a woman who changed the dynamic of my family forever. My family decided to go to Wendy's on a Sunday afternoon. We were greeted by a lovely employee called Linda. She was extremely kind and it was kind of weird for me because I hadn't been greeted this nicely since ever. I was about 5 years old at that time. Since we were treated so nicely, we went again the next Sunday afternoon at the same time. Linda was there and we ordered the same meals and sat at the same table. She still talked to us so nicely. We followed this routine for the next 10 years. In my little kid mind Linda was part of my family. I had no idea who her family was or anything really, but I did know what car she drove. Once we parked, I looked for her car. I wanted to talk to her. She grew up with me. She cheered my sister and I on when we got A honor roll. She said we were going to grow up to be amazing people, just like our parents. She saw us, for us. Even though she could not talk to my parents because of the language barrier, I still felt the compassion. I never expected to make a friend as kind as Linda. In the end, we went to Wendy's because of Linda, not the food. I am not sure where she is now or if she will ever read this, but I am okay with that. I know great people like her, who are so compassionate to literal strangers, always get rewarded. Wendy's, thank you for hiring Linda. She boosted my self-esteem and was a pillar of my childhood.

Drive thru lady was RUDE. After waiting in line behind ONE car for maybe 10-15 minutes, I moved up to my place at the drive thru speaker. But I waited another few minutes before anyone even said anything. I stated I had a mobile order and the lady just said "Yeah I don't have it". I went on to explain I placed it online and said I paid for it. She finally repeated the name I gave her back to me and it was the completely wrong one. So I said my name again and she quickly replied she still didn't have it. Too quick of a response in my opinion if she was actually checking into it. So she questioned if I was even at the right address. I confirmed I was and she wasn't offering a solution at that point. She finally said to just pull through the drive through AGAIN and said to give it more time ?? Frustrated, I said no that I was already waiting in line and I just wanted my order at that point. So finally after all the back and forth I placed my order again. I pulled up to the window and I wasn't greeted or anything. She starts talking through her head set to another customer and she absolutely rude to them as well. While I'm waiting to at least be greeted, I look over and what I'm assuming is an employee (wearing regular clothes and no name tag) is putting fries in the boxes with his bare hands no gloves or anything. I will definitely not be revisiting this Wendy's. Rude, unprofessional, and unsanitary.

Waited 20 minutes in line. 3 people behind the counter. Manager told myself and the others in line that there would be a long wait due to being short staffed. She then went to drive thru and the orders went seemingly well and smooth from my vantage point 2nd in line. After 17 minutes in line, I called the manager over and asked how long realistically she thought the wait should be, that if I should go in my car to be served faster. She told me the people in drive thru are only ordering Frosties and nuggets. I knew this was a lie as I saw the staff preparing burgers and meals.i then asked, So like 15 minutes? 30 minutes..? I hope you don't have to wait that long, she replied. A guy man came thru the door to work and the line started to move. The girl who took my order was crying! I told her it's not her fault. She said this is every single Sunday, that she's stressed. I assured her it wasn't her fault and my order came very quickly. Sad how the priority was drive thru because of the order clock that the manager has to be accountable for. I feel bad for the staff and the manager is very wrongly placed into position as her care for customers time is non existent.

Been here 3x. Food is always low quality, stale and dry. Meat feels like it’s been cooked before and been sitting in a warmer for hours. Fries are stale and old taste like cardboard. This 3rd time of being there through drive thru, the drive thru cashier had no customer service skills and rude, at least the times I ate inside the workers had better customer service. I ordered a baconator plain and dry she repeated my order correctly and when asked for bbq sauce at the window I got an eye roll. I got the wrong burger in the bag with fries that were not even warm to the touch. My wife went inside to correct my order and came back with a burger not even made correctly with everything on it and cold meat and fries barely warm this time when she specifically asked for fresh made food. Tried calling to complain multiple times and no one would answer. I work across from them and you can only see two vehicles in parking lot and 1 in drive thru. Avoid this Wendy’s at all cost!
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 3
Recommended dishes
Baconator

Very poor service!! Says they’re open til 1am, then why is it EVERY time I go between 10pm-12am they are ALREADY closed?!! They always shut off all lights & sign but employees can be seen walking around through window. We’ve banged on the window before & employees will ignore us. Last night, we arrive at 9:40pm to dine in and we were told we had to place our orders to go because they were going to close the dining room at 10pm. We placed the order to go and upon leaving noticed our order was incorrect. It took 15 mins to replace an order of fries. I asked for extra mayo on my burger & rather than remaking the sandwich, the manager threw in a cup of mayo. All the rest of my food was already cold at this point & manager did not offer any hospitality or apology. I really would like to know why they always shut down early but hang around inside. Milking the clock, maybe? Definitely will not return to this location. 607 SW military Dr.

There is nothing quite like real potato fries and a juicy burger! We don't often stop at Wendy's because there just are not any near us. Today, however, we stopped in looking for something different. We found it! They now have installed a freestyle-type soda machine, which I generally appreciate for the variety. This one is special though: it has mello yello zero soda! I will be looking for it on other soda dispensers now! The staff here are very friendly and eager to get your order just right. Wendy's is also doing a charity promotion right now that helps foster kids find adoptive families. For two bucks, you can get a keychain tag that will earn you a free junior frostee on each visit for all of 2018. (It's a great stocking stuffer gift, too!) It was a little trip down memory lane to summers outside and sodas from the corner store, dripping ice cream cones and bicycles. The "good ol' days" aren't that far gone after all!

Do not order from here using grubhub Uber or doordash. I ordered 3 biggie bags on grubhub expecting the nuggets burgers fries and drink I spent 25$ for the bags and the delivery fee plus tip. I ended up with 3 small cheeseburgers and that was it!! The driver even tried to show them hey this is what they ordered and paid for and wendys refused to give it to them stating to the driver that we didn't pay for that even after the driver showed them the order on his screen! So for my dinner for me and my family I got 3 cheeseburgers in total. Thanks for nothing wendys. Oh and by the way it's pointless trying to call them and say something no one answers the phone and after 5 mins of it ringing it goes to a mailbox.
Service
Delivery
Meal type
Dinner
Price per person
$1–10

The service here was horrible. They had Joanne running lobby cashier and this employee is the most disrespectful I have experienced at a Wendy's. First of all she don't acknowledge the customers at all. Then we asked her a question about having fresh sweet tea in the back because there was none in the lobby and she said only whatever is there with an attitude and walked away. We gave her the money and she gave us the change and didn't put gloves. Went straight to serve our fries and nuggets and when I tried to tell her what she did wrong she answers a personal phone call and was laughing on the phone which is also not allowed to do. They need to really speak with her about being more of a people person and to learn to acknowledge the customers.

Food was cold. Also was not not correct. Specifically asked for certain condiments on each burger and they didn't get it right. Drinks were not filled to top and was not given a receipt. Total spent was 25.31 for an unsatisfactory order. We went for dinner because we wanted a hot meal and didn't want to cook at home. Granted it was drive thru but usually the food will stay hot till we make it home. I'm 100% certain the manager or his employees would have not eaten our order. The puzzling thing is that we were the second car in line. There were several employees making the orders but couldn't do a satisfying job. This location did not provide satisfactory services.
Service
Take out
Meal type
Dinner
Price per person
$20–30

So I ordered the baconator meal which is one of my favorite burgers...when I received my burger it was good n hot but something was off then abot 3 bites into it I noticed the problem only one layer of bacon 3 strips...it's supposed to come with 2 layers 6 strips. I didn't complain because I was about half way done.. but I did mention it to the young man that took my order.. he told me I was shorted because they are probably short on bacon and trying to conserve. This is bad management n stealing of customers. I paid near $10 for this meal I could of saved a little by ordering just a regular double n add a single order of bacon which they gave me or none at all if they were honest.

I stopped at this Wendy’s after a hard day at work and ordered just a single but lady said can’t just get a sandwich has to be combo so I went to get my food and after telling her I wanted s large tea she gave me a medium. I told her I ordered a large tea and the girl ululate snapped and said it would be 69 cents. I had no problem with paying for her mistake, but her attitude was terrible! If my child had an attitude like that with a customer I’d ground them for a year! I will never stop at this Wendy’s again. This girl needs an attitude adjustment and she practically threw my change at me! Hate poor attitudes! Calling corporate first thing in the morning!

Unprofessional KIDS working. One chick was complaining and cussing talking about the drive-thru customers. Then Jeremy (pictured) was messing up the flow of work by not dropping fries and by giving away orders to the wrong people. He needs to be drug tested because he was not acting like he was mentally present. He spoke to a customer about my frostys and the guy said he hadn’t even ordered yet and instead of taking the guys order, he just ditzyly walked away. The customer ended up leaving without ever being properly addressed. They also do not greet customers until 5+ minutes later. 1/1/22 5pm
Service
Delivery
Meal type
Dinner

Not the greatest experience at this location. Customers waiting for there meals began getting impatient after 30 mins of waiting. Manager on duty was not entering orders in the system correctly. No paper to print Receipts. Staff was not very friendly or apologetic that Customers were waiting longer than expected. Or over looking some of us waiting to order. Hopefully the the Management team can receive some much need training or free fresher course on customer service and keeping inventory up to date.
Service
Take out
Meal type
Dinner
Price per person
$20–30
Food: 3
Service: 2
Atmosphere: 3

Just left. This place is Awful! Stay away! I waited a total of 45 mins for a refund. Made me wait over 30mins for my food after asking twice for it. They forgot about me in drive thru. Had me drive around twice and still didn’t bring out my food. I finally had to block someone in drive thru to get their attention. I didn’t have shoes on or I would’ve gotten off the car. Then the manager comes out and doesn’t even apologize to me at all and acted all petty by refunding me $12.99. Not $13 but actually counted out the 99 cents. After what I went thru?? Wow. Petty as hell! That place is a joke! Don’t go there!! Avoid!!

I usually dont come to this location but because i had to pick up my perscriptions at HEB i gave it a shot.. I would have given it a 5 star if my order was correct i order 2 junior bacon cheese burgers and neither of them came with bacon. But the fact that Bertha the manager on duty had a contagious smile I'll over look it, they were nice and courteous and i of course didnt look at my burgers until i got home.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 4
Service: 5
Atmosphere: 4
Recommended dishes
Hamburger, Wendy’S French Fries, Chicken Nuggets

I would have reviewed a better rating however drive thru forgot items in my order. I tried calling twice when I got home and noticed things were missing but no answer of course. They are always forgetting something. I just want what I order smh. Second review 07/30/20 DO NOT COME HERE. CHUBBY BLONDE MANAGER IS RUDE WHEN YOU ASK FOR WHAT YOU PAID FOR AND LIKES TO RAISE HER VOICE AT YOU THEN TRIES TO KEEP YOUR RECEIPT AFTER SHE ASKS TO SEE IT TO VERIFY YOUR ORDER WHEN THEY CAN PULL IT UP ON SCREEN STILL BECAUSE YOURE AT THE WINDOW. I WAS NEVER THAT BAD WORKING THERE WITH JULIE AND MEL AND THE GUY MANAGERS.

I know it's a fast food restaurant but, the cashier was in a hurry and placed my order when I specifically asked what came on a specific burger! I did not order that burger and you could tell she got upset. Also there were no straws or napkins, I told the cashier and she kinda argued with me that they were there next to the drinks and another customer jumped in and said ,"no, there are none!". The cashier did not apologize, she just said "oh" and gave us some from the counter she was at!!! Horrible customer service!
Service
Dine in
Meal type
Lunch
Price per person
$1–10

I went the other day, placed a big order for a few of us for lunch . Waited . Drove through to pay , they hand me my drinks , which I almost started drinking btw, THEN proceed to tell me they are only accepting cash today . Like you couldn’t tell me that BEFORE I ordered ?!! Then asked me for the drinks back . I wish I would’ve thrown them . It was a manager who did this also . Don’t even know why I gave them another chance after giving mer FROZEN nuggets once. Get new management that’s taken customer service classes next time .
Food: 1
Service: 1
Atmosphere: 1

The staff was very friendly, but the food and service was overall disappointing. Our order wasn't called when it was ready. It was left on the counter. So our burgers and fries were mostly cold or cooling by the time we ate them. The drink machine was out of most drinks, even Dr Pepper. The food tasted old on top of being cold. And it looked like there was part of a roach leg on the bottom of my burger bun. I have nothing negative to say about the staff I interacted with. Very friendly and polite. But the overall experience made me want to never return to this location.

Staff wasn't rude but not polite either, just there, exisiting. Seems like a lot of places are switching to these digital drink dispensars with all these options and flavor add ins. Usually all the extras are empty/not available so not surprised to find thats the case here as well. Food was....well it was food. Everything was barely warm, my burger in particular was decently pink and not cooked through. Chili was the best thing ordered.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 2
Service: 3
Atmosphere: 3

Normally we're ok with this location. I think we've had a couple of items missing here and there that I had to drive back for. Tonight, however, we were a tinge disappointed. Sure, it may be a miniscule reason, but it's a pretty big reason why we get the item. We ordered two SOUR CREAM and chive potatoes. Two things that come with the potato: sour cream, and chives. When we got home, we realized there were no sour cream packets whatsoever for either of our potatoes. Again, not a big reason, just surprising how one of the most important ingredients wasn't even given.

Need to train their people, these kids lack basic human skills let alone customer service. This is why they should not raise minimum wage. They can"t smile, greet or say please or thank you. 4 cars in the drive thru, took about 20 minutes. I watched them pack my 2 chili's and 2 frosties with Zero sense of urgency. A full 5 minutes just to get 2 chili's in a bag. I won't even get started on how painful it was to watch them put a lid on everything. I said thank you, nothing, said thank you again, nothing. I said thank you a third time and got a barely audible, yeah.

Decided to come here after having the worst service and treatment at the popeyes just down the street. And wouldn't you know it? The worst burger I've ever had at a Wendys. It was grease on the outside of the bun. The bread was soggy like the burger had been pre-made. The toppings were not even fresh. And there was some sort of sauce on it that was not supposed to be there. The fries were cold and about every 3 fries there were old burnt black crispy fries in there. And I didn't receive a receipt.I see why the food trucks get so much business in this area.

The food came out just a few minutes after I ordered ! The cashier was super nice and awesome! We got that $5 biggie bag, and it was plenty of food! Came out nice and hot! :] And the Rick & Morty drinks were super good definitely coming back !!
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Dr Pepper, Jr Bacon Cheeseburger, Baconator, Spicy Chicken Sandwich, Wendy’S Baked Potatoes

They were so slow sat for 10 minutes in drive thru got out of line and went inside only to wait another 32 minutes just to get a small chili and baked potato. Never had such slow service there. Guy doing burgers acted like he was in slow motion and same for girl working drive thru only guy doing job was guy at register. He took orders and worked fries and putting orders in bag trying to get stuff out faster. He kept apologizing to customers all standing there waiting for orders. Felt sorry for him he looked so frustrated.

Good location, pretty good food. The 4 for 4 deals are a real bargain, and the staff is mostly OK, maybe a bit slow at times. Could use more handicapped parking. I never give fast food more than 4 stars, so 3 is good. Update: 3 out of my last 4 visits their dining room soda machine has been either totally out of all flavors, out of several of the most popular flavors, and/or out of ice. Twice the ketchup dispensers were empty. Please pay as much attention to good service for dining room customers as you do drive-through.

My experiences at this fast food restaurant have been great each time. All the employees work hard to carry out the important tasks of handing out fresh food to the customers everyday in a timely manner. There is one employee especially whom needs to be noticed for her dedication and loyalty to the team. Olivia L. Which operates at the drive thru window always greets the customers with a bright smile and her professionalism and respect.
Service
Take out
Meal type
Lunch
Price per person
$10–20

I made a mobile order and paid for it in the app to avoid lines because I was in a hurry. I get to throw restaurant and tell them I had a paid mobile order. The first guy that I told that to said he didn’t know what I was talking about so he called another person. The other person tells me I have to stand in line and wait. I finally get to the register and still had to wait for them to prepare my order. Not to mention their sticky floors. Upper management needs to train them more and upkeep the restaurant

The workers are very nice and actually care about the customer and help out any way they can with out giving you any side attitude or acting like your bothering them like other places. One more thing is they've never kept me waiting to order because they're on their phone.
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Features
They take all precautions that are required.
Dine in: Yes
Outdoor seating: No
Takeout: Yes
Delivery: Not sure
Curbside pickup: Not sure

IT is Great and Fast food ready with good service...
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Dave's Single, Wendy's Fresh-Made Salads, Jr Bacon Cheeseburger, Baconator, Dave's, Chili, Cheese Fries, Wendy’S Baked Potatoes, Chicken Nuggets
Parking space
Plenty of parking
Parking options
Free parking lot

Ordered the apple pecan salad with chicken and the blue cheese was absolutely disgusting. It was completely not edible. It tasted like I was eating plaster off of a drywall. Don’t ask me how I know how that tastes. It should have never been served to the public! Asked the drive-thru attendant directly for southwest avocado salad dressing and she stated it was in the bag; it was not. Baconator with no bun was alright, but I received zero condiments or plastic ware.

Very rude and unprofessional Absolutely no one in line in the drive thru nor customers inside and still had to wait 10mins before being addressed in the intercom … pull up to the window and the team is horse playing. When speaking on the intercom the girls (because more than one came on) was very rude.
Service
Delivery
Meal type
Lunch
Features
Dine in: No
Outdoor seating: No
Takeout: No
Delivery: Yes
Curbside pickup: No

0/5 Stars if possible...I orders I ask for are very simple. Yet every single time Wendy's does not fail to disappoint. From forgetting an item, rude employees, or double charging us. I have not gone to this location and have had a easy time. This past experience was my last and both of the south side locations. Alternately, the North side location and the McCreless Mall locations are much higher overall quality.

I ordered (2) 4 for 4s & a biggie bag , the food was cold , they forget all of the barbecue sauce for our nuggets, they practically had no fountain drinks I asked for a lemonade neither did they have that, they forgot our nuggets , one of my fry orders there was one nugget at the bottom and I called so I can speak to a manager and out of the six times I called the phone was never answered nor did it ring

Drive thru Employee's need Hearing Aids. Twice I've gotten my order Wrong and it's a Simple Order. A #1with Mustard instead of Mayonnaise or Ketchup. I get a cheese burger with No Veggies on it. So I call when I get home and open my order and it's wrong. So I call 3 times and there to busy playing around that the MABAGER OR LEAD are to Busy to ANSWER the PHONE. WHAT KIND OF BUISNESS ARE THEY RUNNING??!!

Fat Man was at the Register with No Name Tag. I think he was the Manager. Never said Hi I'll be right with you or Nothing. Stood there waiting for 15mins . Just End up Walking Out and Went to Jack in the Box. They have the Worst Service Ever!! Never will I go back to That Restaurant!! Need Better Customer Service !!!
Service
Dine in
Meal type
Lunch
Service: 1
Atmosphere: 4

They took them a long my time to take our order. When we finally got our order everything was cool. Took the fry's back for hot to one's. I finish my cold hamburger & cold nuggets & still had to get up again to get my fries. They were still not ready cause they were filling all the drive through first. Finally got the fry's now hot they were Great. We'll never go back again. May just for the freezes.

Very unprofessional employees. Drove up as shift change was happening and people behind me people were honking. Not my fault. Then lady employee proceeded to tell me once again that there was a shift changed and that why the f*** was i honking In which it was not me but the people behind me. . Worse experience. I drove off. I did not feel like arguing with unpleasant people. Never returning again.

There is only two good things I can sadly say about this location. The dining area is clean and neat. And the cashier linda is nice and friendly. Unfortunately that is all that can be said to be good. The soda machine was out of 90% of the options it had listed. The food was cold and unsatisfying. Portions were smaller then I expected for the money I paid. And a note to bus drivers no discounts.

Fast food service there is amazing, Most employees there are very happy and outgoing. Olivia L. (Employee-of the day, month, and year with her upbeat attitude as she makes her job look fun and works so diligently throughout. Exceptional customer service demonstrated and shown by most employees as per training provided. Especially through this CoVID time. Greatly appreciated by all. Thank you

The shake machine was not working. Womp wommp! The chili was really good but for some reason not on the menu board. The cheaper burger is a joke. I mean for a toddler, I suppose. The patty was so small that those burgers really should be one dollar.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 4
Service: 3
Recommended dishes
Chili

This is the first time I can recall a burger not looking like it had been hammered or thrown together. It was neatly put together it was hot it looked and taste fresh. Ji don't usually expect much service with today's youth but kid working register with gold nugget earrings was a professional and respectful. I was pleasantly surprised, I will return adding it was a to go was a plus on top

Well, 1st off, we only stopped for the frosty dairy dessert, and the staff excellently mixed the strawberry with the chocolate for a perfect calm to a 100+ degree day.
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 5
Service: 3
Atmosphere: 1
Recommended dishes
Wendy’S Classic Chocolate and Vanilla Frosty Desserts

I only rated this 4 stars because I don't care for the the majority of their menu items. I do like their baked potatoes and their chili. This Wendy's is always clean and has excellent customer service. Their restrooms are always spic and span. Many,many people that I know LOVE their menu! So this isn't a bad review... I'm just picky when it comes to fast food.

Worse place! No greeting, just "I'll be right with you" and after a five minute wait and a "hello" from me "I'll be right with you" is repeated without an "I'm sorry" or anything. Is it our current generation or lousy management that is causing these inconsiderate employees!?! Stay away and go to Whataburger or stay home and make a sandwich. Wendy's is trash.

Oil was old frys cold
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 1
Service: 4
Atmosphere: 2
Recommended dishes
Hamburger, Wendy’S French Fries, Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Chicken Nuggets
Parking space
Plenty of parking
Parking options
Free parking lot

I'm sorry it wasn't very good I had got a 4 for 4 and they asked me what kind of sauce I wanted I them bbq and when I went to the window the guy was playful ,but when I got home I looked in the bag I had no napkins no straw for my drink no spoon for my chili and no sauces what's so ever n one cracker for my chili ..... I'm very upset my experience was poorly

Oh my goodness...the store is so not taken care of. The teas are out and the tea pots are dripping all over the counter and floors. Making them extreemly sticky. The soda machine has maybe 6 things available out of all the selections on the machine .poor management then they gave our food to the wrong person and we had to wait longer for burnt strips ..ugh

The service was great, the nuggets were good but the fries with cheese were way too small and I had ordered the large fries, I do not recommend anyone to order those fries
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 3
Service: 4
Atmosphere: 4
Recommended dishes
Chicken Nuggets

Constantly having issues with this Wendy's and thier delivery service . Not the delivery driver fault but Wendy's always forgets items in my order and then makes you contact the delivery service as though it was thier fault for missing items when order was placed directly through your app ! Don't order delivery here save yourself the headache.

We had bad service in the drive-thru and and the manager was rude and rolling her eyes at us just because I wanted to place a second order.. she said that company doesn't do second orders in the drive-thru. Then we had to go back because they throw 3 nuggets in the bag and a cold burger .. I think they all need to be retrained and manager

Manager at Wendy's was very rude. I asked to change my order and she got an attitude. Then was order was incorrect & when I took it back to get my order correct she had the never to tell me that my was right and that I didnt order it correctly. How plain is to tell them only mustard, ketchup, & pickles... Isnt that plain enough???

Today I came in and all of the ladies working here are so sweet. Within the 10 minutes of being here 4 adults with special needs came in with different families and the staff was very respectful and caring.
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Recommended dishes
Texas Biggie Bag

Went there today and bought a combo.... so I get back to class, and there's no burger in the bag, so I gave them a call, and of course no one answered. That'll be my last time ever visiting this dump....mind you, it's the second time this has happened, but hey, I shouldn't be surprised, hence the location that it's in.....

Did not like the service we received my wife went to the counter for condiments, twice the young man looked at her,rolled his eyes then walked off,didn't acknowledge her or my son,was extremely disappointed by the service, we spent over $20 ,and that's how you treat your customers?! Will NEVER EAT AT THIS WENDY'S AGAIN!!

Cashier and manager gave me attitude when i told them there was no ice or drinks in the dine in area. How unprofessional for a manager to act in that manner. Mind you it was pack, they were back on orders. No receipt was giving to me, but they did give me my money back so i guess that was the ONLY good outcome of this!

I did a mobile app order, when I got to drive thru window I told them to make sure I got 3 sourcreams and 3 butters for the 3 baked potatos, total 9 ea. I got 1 each. Im so sick of people who can't just do their job and what customer request. I said it twice to them.. I called when I got home and no one answers phone..

Wendy's #1051, used to push out quality food and excellent customer service. Now that it's the only one on the southside(SE military to sw military and barlite stretch). service, orders not fulfilled correctly, phone line always busy.. to handle complaints. I'd suggest BABES burgers and whataburger over this joint...

Awesome experience! Food is always hot and done to taste! Great staff work! Excellent job and service!
Service
Dine in
Meal type
Lunch
Price per person
$20–30
Recommended dishes
Wendy’S French Fries, Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Jr Bacon Cheeseburger, Baconator

Ester was rude when asked by manager to move away she refused the the long hair guy on grill had even more attitude I asked for a Jr lid n he rolled his eyes . if I may say if u don't like ur job just quit . don't have to be rude ass people cuz u chose this job blame urself for putting the application dumbasses

Took a while to get our food granted i was with my family. It was worth the wait. My mother spilled her drink and almost died of laughter while we waited.
Service
Take out
Meal type
Lunch
Price per person
$20–30
Parking space
Plenty of parking
Parking options
Free parking lot

Employees were friendly but there dining area was in need of cleaning that's where the soda machine was out of soda fountain syrup to make sodas for all customers we have to ask them to get soda from their other fountain machine in their drive-thru other than that the food was okay I see they need Improvement

Wendy's Hamburgers are not what they used to be. Their buns are tasteless almost "Stale " and the meat is so small and thin including one small leaf of white and wilt lettuce where as it used to be big and taste full. Wendy's Hamburger seems to be giving up on trying to serve good food, like they used to.

The staff was friendly but WOOFTY the spicy chicken sammich I ordered was inedible so tough I couldn't bite through it ... Hard and greasy And when did lettuce and tomatoes become so expensive that one slice and a partial leaf became okay?? This used to be one of my favorite treats.

Workers are laughing and playing around serving old hard food. They are selling value amall size drinks and don't have tops for them. They are not informing the customer so they can decide if they still want to eat there
Service
Dine in
Meal type
Lunch
Price per person
$10–20

The food was ok and it took about 20 mins to get 2 orders of "fast food" the lobby area was surrounded by water leaking from the soda dispencer that had about 5 choices of drinks the tables were dirty. The restrooms dont have a child changing table for babies... so overall experience was horrible

Food was fresh but they forgot a 4 piece nugget from my order and then I had to ask for a receipt. I called back to let them know they forgot my nuggets but no answer. Ima continue to call and keep my receipt.
Service
Take out
Meal type
Lunch
Price per person
$20–30

Still Wendy's. Nothing has changed other than some menu items. There's plenty to choose from. Burgers are a bit small but the 4 for $4 is pretty good when you're on a budget. Bacon was cold but the rest was fine. Fries were cool so they'd been sitting there. Nuggets...well..are nuggets.

Great service guys and gals I witnessed a guy who worked hard to make sure that missing orders is being picked up n he ran outside n got customer to come back and food cooked perfectly got my daughter 8 couple free toys and a small ice cream which saves struggling budget …

I don't know if because they are short staffed that the wait is more than 30 min long for you to place an order thru the drive thru. I really don't understand how they are still open for business. They take one order at a time and have a long cars waiting and also leaving.

Really poor service girl didn't even now how to make a burger or serve enough tea for customers it was just a little half was full and just complaining about not knowing how to make this or that . I asked for a manager but still had to wait for her too really bad service

Came here to get some Frostys for the family, and got the "our machine is down" excuse. The girl at the drive-thru said Wendy's is now related to McDonald's. It's been a few years since I've visited Wendy's. It might be a few more before I forget this incident. …

Fast service even though there was 4 cars ahead of us when we pulled up..food was also hot
Service
Take out
Meal type
Dinner
Price per person
$20–30
Features
Diner May be closed
Dine in: Yes
Takeout: Yes
Delivery: Yes
Curbside pickup: Yes

Wendys around corpus christi texas are usually on point. This one in San Antonio was great.
Service
Dine in
Meal type
Dinner
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Hamburger, Chili

What made me rated so low was the staff. The young lady attending us her hickeys all over her neck I didn't appreciate that, it looked tacky and just plain disrespectful.The Conversations you can hear coming from the back were very inappropriate and no one cared...

waited 30 min!! It wasn't busy AT ALL!! NO LINE INSIDE OR OUT. ALL BUT 1 EMPLOYEE WAS WORKING AND THEN THEY DIDN'T WANT TO GIVE REFUND CUZ IT WOULD LOOK BAD ON ON OF THEM!! DONT GO HERE
Service
Take out
Meal type
Dinner
Price per person
$1–10

I understand you may be short staffed. However leaving people in line at intercom, is the first thing a manger will tell you not to do. Take orders until the line stops at the intercom. Workers inside will know what the next car wants and line runs smooth.

My order of fries was short and I had to heat my burger up and I was missing my bacon in the middle of my baconator we can say I was disappointed in todays experience with Wendy's What getting the rest of my fries and a baconator made the right way?

Terrible place to go avoid this one with all cost the staff of terrible and ignored us as we walked in cursing up a storm and talking ugly including the manager and other employees worst Wendy’s in San Antonio
Service: 1
Atmosphere: 1

This Wendy’s makes its own closing hours they don’t follow the hours listed. So you can show up hours before the scheduled close time and they will just be closed. Lol
Service
Take out
Meal type
Other
Price per person
$1–10

My trip to this Wendy's was great. Although I have had different experience with other establishments not as good. But that applies to all fast food facilities of course. My brother and I had a great meal here yesterday. All went well. Cheers!

Ordered through the drive thru my burgers and fries were fine but the spicy nuggets I received were hard and cold. I might aswell have ordered rocks to eat co pared to the nuggets I got.
Food: 2
Service: 3
Atmosphere: 3

Just went to pick up a DoorDash order, waited outside for 20 minutes, no one opened a door all of them were locked, drive thru was full. An employee came to open the door, and the manger yelled at him for letting me in. I explained to her

18 years ago was the last time i had their spicy chicken sandwich when it was first introduced. I loved it then and it still tastes exactly the way it did then. Tis time i won't wait so long to have it again. Sevice was excellent as well.

Been going to Wendy's locations since 1975, though I can't devour two triple sandwiches like I could then...I go from time to time to get a Frosty along with my meal; the food is always well prepared and the service quick and friendly.

This place sucks. Honestly service is slow. People are rude. It’s dirty. Never any soda, never any spoons , forks, anything. Ketchup dispenser is broken. I mean . This is the widest wendys ever. Waited almost 45 min just for a 4 for 4.

Upon entering, I immediately felt unwelcome and the service was quite quiet. The food was served without providing us with any notice that it had already been finished, was unseasoned, cold, and had simply been thrown together.

Very poor service waited in line for 30min and waited 25min to get food and on top of that they had no large fries which I didn't find out til I got my order and also they had no sodas what so ever and no apologies either

The food tasted terrible! The fries were cold, and old and tasted like a chemical. I still had the bad taste in my mouth well into the evening. The burger had a weird taste and the vegetables were old. Never again! More

Why do they have dishes under the chicken column with bacon in it without any description. Not managed the menu well. Description for all the dishes would help the customers. You should know not everyone eats everything

Food ok, good service, a good option for fast food. Just that particular location at SWest military needs a little improvement in order to feel you are eating in a clean place. Tables were clean, but the floor doesn't

Very rude drive thru person (Melissa). Can’t multitask and get your order right, attitude for giving ketchup. Rolling her eyes and asked “You want more ketchup or what?” When she hadn’t even given the full order yet.

Ordered a frosty and I guess they made it as soon as I ordered it, without regard of how many cars were I front of me in the drive thru. Needless to say...I ended up with a chocolate milk shake instead... not happy.

Love the salads, deals on their burgers w/chicken nuggets and prices, good food!
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5

Took 10 minutes just to order, stood in front of empty register for five minutes, back in the day orders were put out in less than three minutes, not for lack of food, after order placed ,two minutes to get meal.

Went here this morning for breakfast and they aren’t even open? It’s 9am ?
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

A new female employee was on it. As for the restaurant manager... he was not a pleasant person.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Recommended dishes
Chili

Haven't been here in a while. But I recently ordered a few times the past 2 weeks and it's amazing. A lot of new foods that taste amazing. Would rate a 10, but there are only 5. So, I'd highly recommend.