The hairdresser Thea does great hair but was dishonest. When we met we got along great and agreed to an exchange of services where she would get me as a client over my other hairdresser and I would get to show her what I do. I'm in a niche where chit-chat over a haircut isn't adequate. In between the cuts (which I tipped $4 each) she courteously avoided the topic of my business and would only tried to rebook me for more cuts. After the second time I later asked her what time would work to get together to quickly show her per our promise and she was quite curt in her attitude (as we were no longer in the studio) and told me she was just saying that to be nice and had no intention of taking the time to see what I do so, let alone send a referral my way or to do any business. This really shocked me as I have been nothing but gracious and considered her a friend. I have no experience with the rest of the staff but they seem nice and it's a great looking location inside and out. This is more of a review of character than Westboro Spa but the hairdressers represent the studio. I feel betrayed and lied to so I want others to know beforehand so they can make an informed decision, and for the staff to know they are accountable for how they carry business and treat people. So I hope it can be taken constructively by all, and that instead of fuming to our mutual friends and somehow villainizing me for sharing what happened, Thea can reflect on the importance of her word in business (or in life) and take responsibility for this difficult review, and even perhaps apologize.

My hairdresser was inexperienced. She did not ask anything about the style or the length. I told her “no bangs”. She said “yes” and cut the bangs even shorter for the second time. Without asking, she put the iron in my hair to straighten it. No, I do not want my hair straight! Then, trying to “fix” the bad cut, she was trying to puff my hair with the brush. When almost done, I ask about texturing. She said that she is always doing it when the hair is dry. And she chopped even more from one side of the head. I went there because I badly needed a hair cut to boost my morale. Left in tears, with the hair chopped like they used a knife to cut it and not the scissors. My worst hair cut I ever had. Definitely will not return. Now I have to wait two months until the hair will grow to an acceptable length so I can give it a nice, complimentary style.

I got a recommendation to go to Westboro Spa from a friend. She has only been there for a haircut but I went in for Colour. Big Mistake. Ana has no idea what she is doing at all . She said she had 5 years experience but I have a hard time believing that. You cannot be that awful and have that much experience. She has no clue how to colour, tone or do anything properly. My hair came out a mess. I don’t mean just in one spot…it’s splotchy, has dark spots, light spots in the wrong area, etc. I made sure to check their website and instagram and it’s a joke. It’s definitely not her work. On top of it I paid over $360 for my Colour without a cut!! Please be aware . There are amazing salons out there but unfortunately this is not one of them.

I'm back home in Ottawa for a month visiting family and friends. Due to a cancelation by my stylist back in BC right before i left, I decided to get my hair done while visiting. I called Westboro Spa & Hair Salon just from a google search (they were close by) and they graciously booked me in with Lina. She was friendly, kind and listened to what I wanted. I was going from longer to shorter hair (a little risky for an unfamiliar stylist) she did a fantastic job. I left feeling so happy, and with this humidity I was grateful, lol. I would highly recommend this salon. Thank you Lina, you are a Rockstar!

I have visited many different Hair Studios for numerous services and have never been as pleased as I am now. I have recently started getting my hair done at this Salon on a regular basis and I am absolutely amazed with the services and quality of my cut. I was lucky enough to meet Jess and I have to say my hair never looked better! Jess is professional, personable and she is truly an artist with colour, cut & style. She gives me exactly what I ask for and exceeds expectation. My haircuts are always on point and crisp. I highly recommend Jess and any other hair stylist they would provide.

I went here for the first time and my hair cut looks great and my stylist was very friendly. However I was not informed about who my hairdresser would be and I got a “senior stylist” meaning I was charged $72 instead of the advertised $48. I understand a price difference between novice and experience stylists but I was surprised to be charged $24 more than the website price with no warning beforehand. Also I was told there would be 20% discount for referral that was not honoured. $85 (incl tip) is just too steep for a trim for me.

I've been seeing Thea for cut and colour for several years now. I found her after seeing numerous hairdressers in Ottawa who just did not listen to their clients. Not only has Thea been a reliable and dependable stylist, she's also done a great job with my daughter's hair. I even recommend her to friends visiting Ottawa for special events, and they've loved her. A wonderful reason to frequent Westboro Spa, amongst their many other services and great atmosphere.

When I parked in the last parking spot before my appointment a staff member had arrived after me (receptionist) in her car and asked me to give her the spot because she was “staff”. So staff have a priority over clients? There were no staff only parking signs. I had to drive around the block and park on one of the side streets and walk to my appointment. Very bad vibes after that. Very unprofessional. Connie is amazing at nails and lovely though.

It's always hard to find a new hairdresser that you can trust , when you move to a new town. Even harder during a pandemic. I am so very lucky to have found Jess at Westboro Spa and Hair Studio. Had my second appointment with her last week and she is amazing. Love that she listens but is also full of ideas, is willing to experiment with cut and colour and does it all so well. Thanks Jess. I have definitely found my new hair person.

I've had my nails done by Linh twice and they have turned out fabulously both times. She has a great eye for detail and really takes her time to give you some flawless nails. She is also very creative (I recommend you let her take the artistic reigns and see what she creates, you won't regret it). I would definitely recommend Linh for your nail care needs!

Unfortunately there was a clerical error on their end which resulted in the esthetician to speed through the process since she was stuck staying late. Most of the time you sat there waiting for her to come back into the room. She let me walk out with mask residue still on my eyelashes/eyelid. The whole vibe of the appointment was really off putting.

ANA IS THE BEST!!! My first time here, and I had the best experience with Ana!! I absolutely love my hair colour (balayage)- she is so patient, detailed and experienced. She really took the time to understand what I’m looking for and I couldn’t be happier. Left feeling like a whole new person. Can’t recommend enough!

I had my hair done by Ana. I loved my cut and style. She did exactly what I wanted and it turned out even better than I expected. She was also very knowledgeable about hair structure and how to repair the damage that my hair had sustained previously. I will definitely be going back to Ana.

Best hair salon I’ve been to! I’ve been coming here for years now and it’s always a great experience. Leah is an amazing hair stylist and is so sweet! She’s done balayage, full colour, and style/cuts for me and it’s always beautiful. Highly recommend this salon and Leah to anyone :)

Thea is my favourite hairstylist and one of the only people I will let do whatever she wants to my hair! She is so easy to talk to, and always has some great suggestions! Also a great spot for shellac manicures - plus it has parking! Always a bonus in the Westboro area!

Jess is THE BEST! She has been doing my hair for years, the absolute only one who can get the perfect blonde. Trust me she is worth the wait for appointments and the $. Never been disappointed.

I had a very good eyebrow waxing session here the other day. Very quick and relaxing visit. I love my new brows! :) I am thinking of going back here for other services, everyone was very nice!

Great location. Management and staff are attentive and very kind. Nails Pedicures Will definitely seek other services here. Congratulations on 25 year anniversary …

Jess is an amazing stylist! If you have deep pockets, no problem.Really didn't expect a $370 bill for color and cut though:( I had to borrow $ from my savings to pay

Back again and Ana DOES NOT MISS!!!!! The proof is in the transformation. :) 10/10 I wanted a cool tone balayage and I got exactly that <333