Edit: After getting in touch with our broker, Donna, things got sorted as it related to why I was contacting them. While this location is working hard to address issues, there are systemic ones that the greater Westland organization is causing for them. Original: Have not had a great experience with this brokerage. They acquired Rigby Insurance a few years ago, and our broker moved with them. After getting into an accident and attempting to contact that broker, both through phone and Westland insurance email address, there was no reply, response, or any indication that none would come. It took digging into LinkedIn to find out our broker was no longer with Westland. Westland hadn't informed us that Gina was no longer there, or who we may want to talk to for any concerns or issues with our policy. Attempting to contact Westland is like throwing a message in a bottle into the ocean, without a cap. It's been a black hole attempting to reach anyone there, either by phone or web form. Their voice message says they are currently experiencing higher than normal call volumes.....but if you're regularly experiencing these call volumes, the way math and averages works would indicate that you have a new "normal" for call volumes. Not once when I've called have I been able to speak with a person, so clearly it's not a problem with the volume of calls, but staffing the phones. While this may just be a byproduct of having my business bought as part of the Rigby Insurance acquisition, it has left me not wanting to continue to deal with Westland going forward. Your mileage may vary if you deal with them to begin with though.

I've had nothing but bad experiences here. When I first started I worked with Karla, and I have nothing but good things to say about her! Then this past month I got a new vehicle, and called asking to talk to Karla about getting the new vehicle added. The insurance company told me that I now have a new insurance broker who took over....and I never got told this. I was sent to her number and had to leave 1,2,3,4,5 voicemails in two days about getting this new vehicle added on. No response at all. So to acquire and register my new vehicle, I had to go with a different company, who was able to help me out no problem and got me set up in no time. So then I decided to cancel my insurance policy completely. Again I had to contact my broker, left emails, voicemails, finally had to call the head office to tell them what was going on. and through the head office was the ONLY time I ever got in contact with my broker, where it took over two days for her to send out the cancellation form. (which was effective august 1) After cancelling my insurance, they still took my money out of my bank account! I have been contacting both the head office and the company nonstop to try to cancel it and get my money back. This has become a nightmare and total waste of my time. I work at a registry office and know what a good insurance broker looks like. Even my boss (who is the insurance broker of my office) says this behaviour is unacceptable. Very disappointed.

EDIT: 7 years later I am extremely unhappy especially as long term, very happy clients who moved their home and all autos including the motorcycles to this company because they were so responsive in the past. I don't know what is going on at this business but they are certainly not attending to clients like they used to. I have called no less than 5 times in 4 days - Friday we called around 5 and again just before 6 - their message said they were open to 8 PM. Saturday called at 9 AM, their message said open BY PHONE all day. Left a message every time I called but still waiting for a return call today (Monday), I called first thing in the AM & spoke to a human who told me my rep had moved on then forwarded me to the person now in charge of my file. Again, left a message and 6 hrs later still waiting! I'm through - moving on myself now to a new insurance co and will be canceling everything held at Westland ASAP. My Review from 7 years ago: Recently shopping for a better rate for full coverage on motorcycle insurance and Willie Mercado helped us out with that in no time at all, quoting us a far better rate than we had. Willie was professional, accurate, and available - even on a weekend! Thanks Willie, you made the switch to your company quick and painless.

My grandparents used Westland for their Home insurance for decades, they passed during COVID and I recently purchased the property to keep their acreage in the family and out of the hands of developers. I asked them for a quote for new a new policy as it's needed for the title to properly transfer, they said they would call me back, but over a week later and after several reminders they haven't reached out. Under normal circumstances, this would have just been a small annoyance, but they were told 3 times that it was time sensitive and a necessary condition for the title transfer, and the front desk just kept making excuses to why they couldn't reach out and do a simple quote and why they kept ignoring me. I ended up going with TD insurance instead and they got me a policy quoted and executed within 1 hour on the last day before the land transfer, if I had waited for Westland the entire transaction could have fallen apart. I'm a business owner myself, and I would never give a client this kind of service, especially when my family had been loyal customers for decades. Do yourself a favour and go with someone that will give you more than a load of excuses

We did a very quick buy on our new home in Alberta. We only gave ourselves 6 weeks from the day we put in an offer, til we had to have our house sold and take possession of the new place. To add to the headache, we were moving from BC and so we needed to deal with everything at a distance, without meeting anyone in person. As soon as I contacted Jhana, she understood our situation and was extremely helpful in getting us set up with exactly the right insurance we needed without breaking the bank. She worked with us to make sure all of the documents were filled out correctly and got sent to our lawyers so that everything could proceed smoothly. I could not have asked for better customer service. All of our questions and comments were answered promptly by email or over the phone as needed, and it went off without a hitch. If you need to get some insurance and you're not sure how to go about it, give them a call and get the ball rolling. You get what you want without a bunch of extra up-selling, pressuring you into something you don't need. All for a price I am comfortable with. Thanks Westland, and especially, thanks Jhana!

I called in to get a quote and was speaking with Bobbie Indriliunas. I mentioned to her that I had been calling around to a few places to get quotes. Im glad I didnt get insurance from them because SHES EXTREMELY LAZY. She didnt bother to ask me the usual questions on the phone to put a quote together. Instead she just said to reply to the email with the usual questions the other companies had been asking. Unfortunately to get a quote they ask many, many questions. Many of them ask different questions. How should I know what info she needed. So her first and only email read "Let me know the info we discussed." *******We didnt discuss any personal info******** My reply back was "Sure, please kindly let me know what info you need from me." After which she ghosted me. I found her attitude to be very condescending. She was lecturing me about how I should have got insurance with the company my dad is with rather then venture out and find a different company. I dont see the crime in getting quotes. So avoid Bobbie Indriliunas, shes lazy and condescending.

Absolutely deplorable customer service. The individual who was managing my file previously was excellent, but apparently she left the company. My file was reassigned to an individual named John who failed to reach out to me, return my calls, or provide his contact information. Whenever you call the office, no one answers or returns voicemails. responds. I had an incident and was dealing with the insurance company but could not go through with the claim because the broker was nowhere to be found and could not tell me information about how the claim would impact my rates. I had to call a different branch to ask them to call this branch and have someone reach out. The East Village branch then ignored them. I cannot stress enough, do not use this branch as your broker or at least request a different broker if they assign you someone named John.

We contacted Westland about our most recent premium offer as we felt it had increased too much in one year. We were contacted promptly by an Insurance Advisor who assisted us in updating our property information. With her guidance we were able to easily bring all our information up to date and the result was a significant decrease to our yearly premium. Throughout the process our advisor was friendly, helpful, and knowledgeable. She replied to our questions quickly and processed all the changes with utmost expediency. I will be please to recommend Westland Insurance to any of my friends going forward.

Awful place to have your insurance. We had multiple policies for multiple years. You rarely deal with the same people,so have to explain the same thing over and over again. Customer service is below expectations. Every single year I have to call to receive a pink slip and every single year my name is mispronounced. Failed to give me description about coverage so when I needed the insurance, I had to learn it barely covers anything. Always have to request records and documents multiple times.As soon as my policy runs out I'll be terminating it and never look back. Would not recommend for anyone.

DO NOT get any insurance from this company! I left them few messages to cancel my policy as I left my rental apartment but no one called me back and I was still getting charged for insurance of a place that I wasn’t living in ! When I finally could get a chance to talk to their customer service they said they won’t return the money they took and now I see other people complained about same thing here ! I need to mention that these days companions grow based on their loyalty to the customers not what you do!!! you lost me and probably many others. Good luck

I have started as an Insurance Advisor in Westland Insurance East Village 2 months ago and needed help with training and tips on how to handle clients efficiently. I am glad to say that I am getting help from all of my co-workers. I will mention about Dan Newark who helped me in setting up some quick emails which is helping me to get back to customers quickly. He is also a great help when I need advice regarding some client situation and Dan provides his best knowledge for it. I would highly recommend his professional advice as an Insurance Advisor. Thanks

Horrible experience - after calling / emailing 7 times over the course of a week, I finally got my agent on the phone to cancel my policy. To no surprise, a week later they take the payment from my account. Now when I try to speak to them about this, they are of course impossible to get on the phone. Let alone the fact that I was told that no other agent would speak with me except the person assigned my account, despite me never having met 'my' agent. They're clearly understaffed and I have no trust in anything they tell me after this last experience.

Sharon Parks has been most instrumental in helping me renew my auto insurance, as well as correcting the usage from the prior term. She was very quick to respond, both by email and telephone. Sharon has been very efficient, professional and responsive to my needs. Sharon also connected me with an agent for house insurance, as I was inquiring about combining my car and house insurance. This response has been quick as well. She said to let her know if I didn't have a response to that in a day or two. So good response from both.

Ms Jenelle Carto was so great, she responds to my email really fast. I was struggling and stressed to find cheaper rates for my car insurance which the other broker company I was with, did not really help me out and I did not want to stay with that company anymore. I finally decided to go with Westland which Jenelle found me the best rates to go with, I told her that my policy will end in 2 days (March 28, 2020) and she got it done before a day. I really appreciate her help. Excellent service. Highly recommended

I've been working with Bethany H. from Westland for a few years now and every interaction has been great! She's always been kind, understanding and helpful when I had questions or needed to update my policy. She helped me get the best possible policy for my needs and always had prudent, professional advice. Her knowledge of her profession has been a great help throughout and she's taught me much about the whole process. Thanks again Bethany!

I cancelled my insurance through them on November 2021 - got verbal AND email communication saying that it would be my last payment processed and a YEAR later they continued stating that I owed 4x what my last payment would have been - they won as I just paid the total balance so they wouldn't go after my credit, however this company is terrible. They have terrible customer service and you can absolutely find better rates elsewhere.

We needed insurance for our new home, and I called around to several brokers to get some quotes. They were all quite high. Lisa Doran at Westland got us a great rate, and she was super fast and highly efficient. She was also very friendly and just great to work with, and responded to all of my questions immediately. I was super happy with the service we received, and will definitely use Westland Insurance again. Thanks Lisa!

I was thrilled with the service that I received, thanks so much to Lisa Doran for her quick help in getting my insurance renewed! I had many questions and didn't really know where to start. Lisa set my mind at ease and helped me find the best solution for my insurance needs. Her service was professional, courteous, and very quick! I will definitely reach out to Lisa in the future for insurance renewal. Thanks Lisa!

Our relocation to Calgary from another province was made easier by our insurance advisor Tara, who took care of everything we needed to insure our cars. She did more than expected to ensure we were well informed, satisfied with the rates and had our papers done on time. We are grateful for her assistance, professionalism, and patience. Westland Insurance is an excellent option for your insurance needs.

I was very pleased with my experience with Westland Insurance! The staff was very friendly and very helpful. I left a message for them on a holiday Monday not expecting to hear back until Tuesday but Jenelle called within an half hour! She provided me with a quote and completed all my paperwork so I was able to pick up my new vehicle on Tuesday morning. Thanks, Janelle for your excellent service!

Highly recommend Marlene at Westland Insurance. I have had mostly good experiences back when this was Holly Gordon Insurance services, but had some bumps when it switched to Westland a lot of it had to do with the Insurance Providers. This latest go round was trying to find business insurance for my second hand store. Marlene has gone above and beyond to help us out.

Sharron Parks has been wonderful to work with! She took the initiative to review my insurance policies and offered me solutions to save money, without me requesting it. Sharron always responded in a very timely matter, and everything was dealt with quickly and efficiently with no effort from me! I would highly recommend working with her if you get the chance.

Sharron was able to assist me with an urgent request and she went out of her way to help with my matter. She was exceptionally polite, respectful and professional and her support allowed me to resolve the issue immediately. From what was to have take a few days to correct, Sharron completed in a matter hours! Thank you so much Sharron and Westland Insurance!

Cheryl Hathaway was a great help getting my insurance sorted out during a time of transition. I appreciated her exceptionally polite attitude and making me feel like she was on my side (unlike previous insurance experiences). She helped my family find multi-policy discounts and saved us some money. Great broker, happy with my service!

I want to thank Westland Insurance for the fact that they have such an employee as Joanna Jones, this girl helped solve my problem, was very friendly and gave me a smile all the time, I wish your company had more such employees, this is a very pleasant cooperation experience. If anyone needs insurance, I recommend this girl.

I just started Working with Lisa Doran at Westland has been effortless and efficient. She is professional and knowledgeable in dealing with all my insurance needs. She's sought out cheaper rates for my auto policy benefits. I highly recommend Lisa to family and friends who are looking for a new broker. Thank you Lisa.

Jhana is amazing! She was super patient while I got documents together since I had moved from out of province, then j had delays with getting registration for my car and not one complaint! She made me feel welcomed and well looked after! I highly recommend purely for her outstanding attitude and customer service

I required an insurance policy for an apartment and I was on a deadline and Jhana Reyes assisted me greatly. I was new to the process, so I kinda didn’t know how to proceed. But Jhana helped me go through to obtain the form I needed. I’ll admit if I need to acquire a new one in the future, I know where to look.

I always have an absolutely amazing experience here at Westland all thanks to, Helen Wang. Helen is an absolute asset to the team and always expends significant effort to get my requests resolved in a fast and efficient manner. I can't thank you enough, Helen! Your efforts are always appreciated! Thank you!!

I had the unfortunate experience of dealing with this insurance company, and it was an absolute nightmare. Their customer service is abysmal, and they will do everything in their power to avoid paying out claims. It's a money-grabbing operation that preys on unsuspecting customers. Avoid at all costs!

I needed to make a last minute change to my insurance and Jhana at Westland was so helpful. She responded quickly, worked efficiently, and got me a revised agreement the same day. I’m grateful for this group and will continue to go to Westland for all of my insurance needs! Highly recommend!

Jhana gets another 5 star review! This was my first time getting car insurance. She educated me on my policy, got me a great rate. Very effective with her time to respond to emails, which I greatly appreciate. Thank you for making what I thought was gonna be stressful, an absolute breeze!

I had a great experience with Jordan C. He returned my e-mails and answered all of my questions in a timely manner, and he also got me a decent quote for my auto insurance. I appreciated the clear communication and not having to wait long for the agent to get back to me. Thank you.

I received an excellent, prompt, and professional service from Jordan. C. I was able to get a good rate for my Auto Insurance very quickly and without additional stress. I would recommend his service, especially for anyone buying their Auto Insurance policy for the first time.

Sharron Parks is amazing! She is quick in responding to emails and meeting my vehicle insurance needs. Her customer service is exceptional, as is her ability to make me feel as though I am the only client of Westland Insurance. She is friendly, courteous and warm.

I am very thankful to Susan Chick for immediately helping me today regarding an insurance coverage for my new car. I also appreciate Natasha's help from 12St Branch for directing me to the right person and branch for my insurance needs. Thanks a lot !☺

An update from my last review. My case was transferred to another individual at the branch and they said they'd send me my new rates and their direct contact information. It has been 3 weeks and another voicemail and they still have not reached out.

Hi i had very great experience with westland insurance for my first home insurance. Specifically Jhana Reyes is very kind and knowledgeable she got me very reasonable and good insurance for my home. Thanks again Jhana Reyes for your great service..

So far so good. My advisor (Jhana Reyes) helped me get an insurance on my first house. They helped me explain all the details and coordinated with my Lawyer to ensure everything was set! Thanks! Hope this is a start of a long and happy relation.

Worst customer service ever. I have been paying for car insurance for 2 months and I don't even have the car that I'm paying for . They have just promised me that they will take care of it and I have not heard anything back from them. HORRIBLE.

Working with Melanie Cooley at Westland has been effortless and efficient. She is professional and knowledgeable in dealing with all my insurance needs. She's sought out cheaper rates for my household and advised me on necessary upgrades

Lisa is my favourite person this week. I have spent a week researching insurance quotes. She was the most thorough, efficient and clear out of everyone I spoke to. She pulled reports and verified my abstract, which lowered my rate. Thank

Stephanie was amazing to deal with! I submitted an inquiry from the website and she called me shortly after. I had just gone through a difficult situation with a previous company and Stephanie worked with me to assure me that I was being

Unfortunately this insurance company makes doing the simplest things, extremely difficult and stressful. Not only will it take you days to get in contact with your broker, nobody else can help you. They will only let you speak to your

I contacted Westland about an auto insurance policy that I need for TOMORROW for a vehicle I just purchased. Nothing like leaving it until the last minute, but Edison was AWESOME. He was quick to respond and give me all the answers I

Abir Macsemous whom is a broker with Westland Insurance. We were so amazed with her professional and quick service we received from her. Abir made things very easy, understandable and stress free, her communication through calls and

Jhana Reyes at Westland insurance has been an absolute pleasure to work with! She is professional, knowledgeable and very kind. Thank you Jhana for being amazing and helping us with all our home and auto insurance needs! ❤️

Great experience over all. Jhana helped guide me through setting up a tenant insurance policy, and answered all of my questions promptly and professionally. I would recommend her to anyone looking for insurance

Jhana Reyes was very helpful in helping us get a BC vehicle insured and registered in AB. Emailed all the necessary steps and followed up with us to see if we needed any help. We sure appreciated her patience.

Jhana is very patient and gives quality services sh is professional and highly skilled when I was getting my registration done she waited for a week. Keep it up madam Thank you so much for your service

Ms jhana reyes is my agent in westland insurance,very supportive and kind heart,she will guide you through the end,i highly recommend ms jhana reyes and westland insurance,excellent!❤️ …

My Broker Joanna was very thorough and eased any issues I had pertaining to my insurance. Despite the fact that I may have tested her patience a little. Either way I know I'm in good hands

I am looking for an auto insurance and was in a rush and Jhana helped me a lot in the best way she can. If you are looking for insurance products, Jhana can help you get what you need.

I have been calling all month to try and talk to them about my insurance renewal, they don't answer the phone and don't return phone calls or voicemails. Will not use them again.

Need a new car insurance fast? Call Westland Insurance brokers. Get your insurance for an hour or two. This is the fastest and one among the cheapest quote for a car insurance.

Edit 2023-03-24 The original review was based on my previous broker, not the company. Since he left, things went downhill quickly. Several brokers I spoke to since are either

Jhana is the best and very kind to me since the beginning of our conversation up until now. Definitely going to recommend Jhana and westland to my friends and family.

Great to deal with. Easy to find info out. Only reason I gave 4 out of 5 was because they are not open on weekends. Otherwise 5/5 when it came to customer service.

I was in contact with Jhana Reyes for auto insurance quotations. What a great service I got ! Excellent communication and answer delay to my questions. Thanks

They do not care about their customers once you have the policy with them. Do not expect to get a response from them if there is an issue with your policy.

Quick, simple, seamless service to obtain a pink slip for auto insurance with name and address. Requested as original had xxxx where that info. should be.

Jhana was very helpful. Answered all my questions & always got back to me in a timely matter! I truly appreciate the customer service she provided.

Jhana helped me get home insurance. She was fast, professional and lovely to deal with. I would recommend this company as well as her to everyone.

I worked with Jhana Reyes She was very patient with me and gave me an amazing service, highly recommend her They are the best insurance brokers

My broker, Jhana Reyes, was so prompt and helpful. She found me a really great home insurance policy, for a very fair price. Highly recommend!

Jhana was courteous, professional, and friendly. She answered all my questions regarding property insurance and was very organized. Thank you!

Jhana took over pur file and was awesome to deal with. She communicated and completed everything in a quick, professional manner, thank you!

Jhana has been great in helping us get the home and car insurance. She has gone above and beyond to get us the insurance paperwork quickly.

I had amazing experience with Jhana today to get insurance to my car she’s very professional and fast thank you for your great job.

Our advisor Jhana was so helpful!!! We had urgent request, she had made the process seamless and simple. Highly recommended!!

Justice and Deanna are always a pleasure to deal with and make everything so easy. Keep up the awesome work, you two!

Jhana was very helpful and easy to understand. She also stayed late on a Friday to help me. Very happy with her!

Jhana is amazing, she helped me out so much and made the process so easy. Would highly recommend her to anyone.

I would recommend, Jhana is the one that helped me with my car insurance. It was fast and efficient service.

Great place very very helpful. Can't believe how easily everything was done over the phone and through email

Jhana is great. She gives instant replies and made insurance process very easy. Highly recommended.

Susan Chick was no nonsense polite kind and I got my pink card in minutes! Thank you!

If you guys are looking for insurance just look for Jhana Reyes highly recommended!

Great service and Jhana was very informative and very helpful! Quick and friendly!

Big thanks to Ms Jhana Reyes for assisting me. fast & easy!