Had the worst experience with wine world! I suggest everyone not to order online as these guys do not give an estimated delivery date. I placed an order about a week and a half ago and tried calling multiple times to know when the delivery would happened and I told the gentleman who spoke to me over the phone that, If the delivery is gonna get delayed, to please cancel my order as I need it on/before Saturday. He said "okay, we will go ahead and cancel it" And as I did not receive any email regarding the cancellation I called them once again... and the gentleman on the phone said that "the order has been dispatched and I should receive it TODAY!" But I never received it. So I called ONCE AGAIN the next day and the person mentioned that I will only receive my order in the next 2-3 days. Which by then I was really frustrated because the guy I spoke to the day before mentioned that the order was dispatched and it's with the courier. And then I told him that this is why needed my order to be cancelled right at the first phone call itself! He then went on about saying that "we didn't want to go ahead and cancel the order as we try our best to deliver it rather than cancelling so that they wouldn't lose the order " and I asked him why the person I spoke to yesterday told me the order has already been dispatched? And he replied saying that the order was already with the courier and as he is in the petrol queue it'll take up to another 2-3 days. Which I totally understand by given the current situation! But this should not be the customer's issue to be dealt with this was the most unprofessional/incompetent way possible to handle a customer! I told him to immediately cancel my order and refund it which then I gave them up to 2-3 days at least to see if I get the refund back. It's been 7 days now and I still haven't received my refund! Apparently it takes a week for them to refund the amount :) Bunch of clowns be running this business. If there is a higher management please look into this in depth because you guys are loosing customers! And please give some training to your customer service representatives and probably hire a new manager cuz she never seems to be on site. Might as well be at home permanently. For reference: (Order #100015977)

Sometimes we will be nervous to order from abroad cuz we dont sure what will exactly happens. But I highly recommend Wine World for everyone. This is my very first order, They listen to customers so closely and friendly. Before I ordered they told me they can't deliver the same day cuz I ordered like 4 pm, but after they checked availability and arranged it for same day delivery. As a guy who living abroad this is the greatest online shopping procedure I ever faced without issues & great customer support. Never hesitate to order from them no need to think twice Trust me I'll waiting for buy something again❤️ Keep up the good work

Very bad service , I placed an order on 06/06/2021 and paid through my card i have paid for the deliver charge also . its been 17 days till now I didn't got any email or any call from the store . Every day I'm calling them but every time they are making "user busy" and ends up the call as I send them emails with attaching my receipts and order details they didn't send a reply , even still I'm looking for a call from them.. Dear Wine world if u cant even reply or give a call back for a customer what is the use of getting the payment and making people waste their time by calling u daily.

Wanted to give a 5 star rating because of the person who went out of her way to provide some outstanding customer service! I wanted to get a bottle of wine and Imasha gave her 200% to get it dispatched. She provided me with all the details, followed up and made sure I got the delivery. This is not something common in the country so thanks again! It is always the people who can build the image of a company and Imasha is definitely one of the few examples.

Variety of wines and other foreign liqours. No rush in most of the time. Staff is friendly and helpful on selecting a better choice. Reasonable prices. Only 2 parking spots available. Should mention that if you happened to park your vehicle close to DSI samson group entrance, possibility of a chance to get hit and damage by the lorries, personally once had a close call. Just dont block there entrance and you get a happy experience at wine world

My experience with Wine World was disappointing. I bought a red wine bottle for my cousin brother's birthday and specifically instructed the staff to deliver it on his birthday. Unfortunately, despite my clear instructions, the staff member named "Gayan" did not follow through and delivered it before his birthday. I'm really disappointed with the lack of responsibility and poor customer service at this place.

I ordered from Wine World Store for the first time during the lockdown. I did not receive any information about the delivery date or time. I have been calling the since yesterday (21/6/). They will not inform me the date of delivery. Their excuse we have a lot of orders. My response is that if they cannot handle the delivery they should not acceptthe orders. I will never ever order from this place again.

I had a very good experience with my recent order. Achintha was very proactive to look into my previous orders to find the delivery contact as he was unable to reach me after trying several times and made sure the order got delivered on time. My thanks to Achintha and team for not disappointing me and my family. He surely went the extra mile. Please keep up your great work! Cheers!

Place has a very good collection of imported wines. Service of the staff is up to expected standards. They give advice on what type of wine to select depending on the occasion. Only drawback is the very limited parking space. However the staff help you carrying your stuff to the vehicle. Prices are rather decent.

My Order pending for more than a month - I understand lock down rules, when Lock Down lifted on 21st July, you should have delivered or at least given a call when will be delivered . I tried calling from yesterday ( 22nd June ) and no one answer!!! if cannot deliver , PLEASE REFUND MY MONEY TO THE CREDIT CARD

I placed an order but no delivery, no response to telephone calls and no response to follow-up e-mail. A friend then kindly collected the order only to find that Wine World had given me a 6 year old undrinkable white wine. Suggest avoid dealing with Wine World via the internet.

The best services ever i have Place the order from dubai and i have to say thank to imasha from the beginning until the end the best customer service and a good comeback experience .and i wish there was an option to make it as a gift and add a option for Wishes.

this was my first order, i ordered it on 28th December and got delivered on 29th, it was way too fast and they suggest me the wine as per my budget, good service and delivery guy was so humble and well mannered, thank you for the good service

Very huge network with variety of products. Very convenient online purchasing available under “ wine stores “ prices are reasonable. Gift packing available. Located in hart of the town. Staffs are ok. Very clean place. Recommend.

Fair enough collection but some items are comparatively over priced compared to competition and their online store seems to stock more variety + deals. Large selection of Wenneker liquor was probably the redeeming feature.

Ordered their Christmas hamper and wanted it delivered before their scheduled dispatch date. Tashma was super helpful with arranging the early delivery and made sure the hamper arrived on time. Great customer service

Great customer service. I had an order to return and they took prompt action to call the payment gateway and arrange it immediately without having to wait for weeks. Convenient online platform to order as well.

Located just opposite Hotel Nippon, it has an extensive selection of wines, spirits and other alcoholic beverages to choose from. Got these two miniatures bottles which is perfect for a gift box!

A whole bunch of Local and Foreign Liquor and Mixers. Reasonable prices compared to the other shops around the area. Good consumer care and service are provided by the staff. …

Not answering calls. Website down. Placed an order for more than 10,000/= and paid from credit card.. If this continues might have to lodge a police complaint for day time robbery.

Very good products, very good service and delivery, well and safely packed, each bottle wrapped, excellent and friendy customer care. Highly recommended!

Worst online order experience . Not answering call even during exercise permitted days. No tracking system . Never make online orders with them

Placed an order for a gift and they delivered on time to the correct location. Truly satisfied with service. It was so convenient.

Placed several orders as gifts. Timely delivery to locations out of Colombo as well. Absolutely satisfied with the service.

Place and the service is good but concern is they are not allowed card paymets for selected liquer items

Purchase online and paid from card. No goods delivery. no answering the phone. very bad service.

The service was excellent and the product was amazing.. Keep up the good work. Want to buy again

Good stock of wines and liquor. The customer service is very Lethargic and no parking available

A wide range of spirits and wine are available here. Average prices. Good customer service.

The best place to buy foreign and local liquor for affordable prices. They do delivery too.

Very knowledgeable/helpful staff member. Made to understand that its owned by Rockland?

One Of the My best Liquor items Buying Place ever... Recommend …

superb service, friendly staff, lots of verities. delivered within 3 days

Don't know about this place..I think it's alcoholic beverages there are .

Good service. Delivered within 3 days. Great collection to choose from.

Nice collection of local and international liquor available to buy.

Good collection of liquor to choose from… you can even go online

Friendly service! Highly recommend, I'll defenetly buy again.

Great place to buy wines, arrak, beer in Slave island area

Good collection of wine products & very friendly staff.

Good place to buy your wines and liquor. Decent staff

The best selection of Fine White Wines in Sri Lanka!

Better place to buy all kind of hard and soft liquor

Great choice of wines within a spread of pricing...

Perfect place for find beers and liquor …

Great selections. Great service. fast delivery.

Best place and lots of variety you can select.

Best Used and brand new devices with warranty

great place to buy sprits in sri lanka.

Great selection of wine and liquor..

Nice collection of wine and spirits.

you could buy wines or spirits here

Very poor serves at this wine shop

The selection of wines is amazing.

The best wine selection in Colombo

Good place to bye quality liqueur

Is this available online orders..

Great service. Amazing collection

Best Place to Buy Liquor & Wine.

best place to buy spirits online

Best Place to buy liquor online.

Friendly people. Great service.

A good variety to choose from.

Red hors biyar eka thiyanawada

One of best place for buy wine

Convenient and friendly Staff

Good place Reasonable prices

Having good wine collection

Best place to buying liquor

Good collection …

Good place, recommended...

Excellent customer service

Wine, dine and 69 …

Best technology services

Good place. Nice service

All foreign collections

variety of selections

Amazing liquor shop

Great quick service

Good for everyone

Good, kind staff

Nice collection

Good wine shop.

it is the best

…

Nice place

Wine shop

Nice ah

Supper

Good