Wine World Store

219 reviews

No 102 and, 104 Kumaran Ratnam Rd, Colombo 00200, Sri Lanka

wineworld.lk

+94112431991

About

Wine World Store is a Wine store located at No 102 and, 104 Kumaran Ratnam Rd, Colombo 00200, Sri Lanka. It has received 219 reviews with an average rating of 4.5 stars.

Photos

Hours

Monday9AM-9PM
Tuesday9AM-9PM
Wednesday9AM-9PM
Thursday9AM-9PM
Friday9AM-9PM
Saturday9AM-9PM
Sunday9AM-9PM

F.A.Q

Frequently Asked Questions

  • The address of Wine World Store: No 102 and, 104 Kumaran Ratnam Rd, Colombo 00200, Sri Lanka

  • Wine World Store has 4.5 stars from 219 reviews

  • Wine store

  • "Had the worst experience with wine world! I suggest everyone not to order online as these guys do not give an estimated delivery date"

    "Sometimes we will be nervous to order from abroad cuz we dont sure what will exactly happens"

    "Very bad service , I placed an order on 06/06/2021 and paid through my card i have paid for the deliver charge also "

    "Wanted to give a 5 star rating because of the person who went out of her way to provide some outstanding customer service! I wanted to get a bottle of wine and Imasha gave her 200% to get it dispatched"

    "Variety of wines and other foreign liqours"

Reviews

  • Joanne rodrigo

Had the worst experience with wine world! I suggest everyone not to order online as these guys do not give an estimated delivery date. I placed an order about a week and a half ago and tried calling multiple times to know when the delivery would happened and I told the gentleman who spoke to me over the phone that, If the delivery is gonna get delayed, to please cancel my order as I need it on/before Saturday. He said "okay, we will go ahead and cancel it" And as I did not receive any email regarding the cancellation I called them once again... and the gentleman on the phone said that "the order has been dispatched and I should receive it TODAY!" But I never received it. So I called ONCE AGAIN the next day and the person mentioned that I will only receive my order in the next 2-3 days. Which by then I was really frustrated because the guy I spoke to the day before mentioned that the order was dispatched and it's with the courier. And then I told him that this is why needed my order to be cancelled right at the first phone call itself! He then went on about saying that "we didn't want to go ahead and cancel the order as we try our best to deliver it rather than cancelling so that they wouldn't lose the order " and I asked him why the person I spoke to yesterday told me the order has already been dispatched? And he replied saying that the order was already with the courier and as he is in the petrol queue it'll take up to another 2-3 days. Which I totally understand by given the current situation! But this should not be the customer's issue to be dealt with this was the most unprofessional/incompetent way possible to handle a customer! I told him to immediately cancel my order and refund it which then I gave them up to 2-3 days at least to see if I get the refund back. It's been 7 days now and I still haven't received my refund! Apparently it takes a week for them to refund the amount :) Bunch of clowns be running this business. If there is a higher management please look into this in depth because you guys are loosing customers! And please give some training to your customer service representatives and probably hire a new manager cuz she never seems to be on site. Might as well be at home permanently. For reference: (Order #100015977)

  • Nipun Dilhara

Sometimes we will be nervous to order from abroad cuz we dont sure what will exactly happens. But I highly recommend Wine World for everyone. This is my very first order, They listen to customers so closely and friendly. Before I ordered they told me they can't deliver the same day cuz I ordered like 4 pm, but after they checked availability and arranged it for same day delivery. As a guy who living abroad this is the greatest online shopping procedure I ever faced without issues & great customer support. Never hesitate to order from them no need to think twice Trust me I'll waiting for buy something again❤️ Keep up the good work

  • Isuru Devinda

Very bad service , I placed an order on 06/06/2021 and paid through my card i have paid for the deliver charge also . its been 17 days till now I didn't got any email or any call from the store . Every day I'm calling them but every time they are making "user busy" and ends up the call as I send them emails with attaching my receipts and order details they didn't send a reply , even still I'm looking for a call from them.. Dear Wine world if u cant even reply or give a call back for a customer what is the use of getting the payment and making people waste their time by calling u daily.

  • Shamila Kariyapperuma

Wanted to give a 5 star rating because of the person who went out of her way to provide some outstanding customer service! I wanted to get a bottle of wine and Imasha gave her 200% to get it dispatched. She provided me with all the details, followed up and made sure I got the delivery. This is not something common in the country so thanks again! It is always the people who can build the image of a company and Imasha is definitely one of the few examples.

  • Derron Dedigama

Variety of wines and other foreign liqours. No rush in most of the time. Staff is friendly and helpful on selecting a better choice. Reasonable prices. Only 2 parking spots available. Should mention that if you happened to park your vehicle close to DSI samson group entrance, possibility of a chance to get hit and damage by the lorries, personally once had a close call. Just dont block there entrance and you get a happy experience at wine world

  • Aruna Weerasooriya

My experience with Wine World was disappointing. I bought a red wine bottle for my cousin brother's birthday and specifically instructed the staff to deliver it on his birthday. Unfortunately, despite my clear instructions, the staff member named "Gayan" did not follow through and delivered it before his birthday. I'm really disappointed with the lack of responsibility and poor customer service at this place.

  • Deborah Sun

I ordered from Wine World Store for the first time during the lockdown. I did not receive any information about the delivery date or time. I have been calling the since yesterday (21/6/). They will not inform me the date of delivery. Their excuse we have a lot of orders. My response is that if they cannot handle the delivery they should not acceptthe orders. I will never ever order from this place again.

  • Sandra Herath

I had a very good experience with my recent order. Achintha was very proactive to look into my previous orders to find the delivery contact as he was unable to reach me after trying several times and made sure the order got delivered on time. My thanks to Achintha and team for not disappointing me and my family. He surely went the extra mile. Please keep up your great work! Cheers!

  • Nalin Lokuge

Place has a very good collection of imported wines. Service of the staff is up to expected standards. They give advice on what type of wine to select depending on the occasion. Only drawback is the very limited parking space. However the staff help you carrying your stuff to the vehicle. Prices are rather decent.

  • Anil Jayawardena

My Order pending for more than a month - I understand lock down rules, when Lock Down lifted on 21st July, you should have delivered or at least given a call when will be delivered . I tried calling from yesterday ( 22nd June ) and no one answer!!! if cannot deliver , PLEASE REFUND MY MONEY TO THE CREDIT CARD

  • Sir Ian Jennings

I placed an order but no delivery, no response to telephone calls and no response to follow-up e-mail. A friend then kindly collected the order only to find that Wine World had given me a 6 year old undrinkable white wine. Suggest avoid dealing with Wine World via the internet.

  • roydan de bruin

The best services ever i have Place the order from dubai and i have to say thank to imasha from the beginning until the end the best customer service and a good comeback experience .and i wish there was an option to make it as a gift and add a option for Wishes.

  • Rizana Nizran

this was my first order, i ordered it on 28th December and got delivered on 29th, it was way too fast and they suggest me the wine as per my budget, good service and delivery guy was so humble and well mannered, thank you for the good service

  • junne jeevan

Very huge network with variety of products. Very convenient online purchasing available under “ wine stores “ prices are reasonable. Gift packing available. Located in hart of the town. Staffs are ok. Very clean place. Recommend.

  • Vishwa Aluthge

Fair enough collection but some items are comparatively over priced compared to competition and their online store seems to stock more variety + deals. Large selection of Wenneker liquor was probably the redeeming feature.

  • Neshika De Silva

Ordered their Christmas hamper and wanted it delivered before their scheduled dispatch date. Tashma was super helpful with arranging the early delivery and made sure the hamper arrived on time. Great customer service

  • NJ

Great customer service. I had an order to return and they took prompt action to call the payment gateway and arrange it immediately without having to wait for weeks. Convenient online platform to order as well.

  • Gayathri Karunaratne

Located just opposite Hotel Nippon, it has an extensive selection of wines, spirits and other alcoholic beverages to choose from. Got these two miniatures bottles which is perfect for a gift box!

  • Akash Rashmin

A whole bunch of Local and Foreign Liquor and Mixers. Reasonable prices compared to the other shops around the area. Good consumer care and service are provided by the staff. …

  • Ms Rp

Not answering calls. Website down. Placed an order for more than 10,000/= and paid from credit card.. If this continues might have to lodge a police complaint for day time robbery.

  • Sanka Rest

Very good products, very good service and delivery, well and safely packed, each bottle wrapped, excellent and friendy customer care. Highly recommended!

  • Damitha Nalin

Worst online order experience . Not answering call even during exercise permitted days. No tracking system . Never make online orders with them

  • Shehanika Godagama

Placed an order for a gift and they delivered on time to the correct location. Truly satisfied with service. It was so convenient.

  • Shehara Grabau

Placed several orders as gifts. Timely delivery to locations out of Colombo as well. Absolutely satisfied with the service.

  • gayantha fernando

Place and the service is good but concern is they are not allowed card paymets for selected liquer items

  • Ashok Cabral (Tera Computers)

Purchase online and paid from card. No goods delivery. no answering the phone. very bad service.

  • Imalie Perera

The service was excellent and the product was amazing.. Keep up the good work. Want to buy again

  • Paul Sun

Good stock of wines and liquor. The customer service is very Lethargic and no parking available

  • Salochana De Silva

A wide range of spirits and wine are available here. Average prices. Good customer service.

  • Veranga Wijesinghe

The best place to buy foreign and local liquor for affordable prices. They do delivery too.

  • Anil De Sayrah

Very knowledgeable/helpful staff member. Made to understand that its owned by Rockland?

  • Vishwa Wijesinghe

One Of the My best Liquor items Buying Place ever... Recommend …

  • The Techsmoker

superb service, friendly staff, lots of verities. delivered within 3 days

  • Sunada

Don't know about this place..I think it's alcoholic beverages there are .

  • yahani hewagama

Good service. Delivered within 3 days. Great collection to choose from.

  • Sandeepa Gunaratne

Nice collection of local and international liquor available to buy.

  • Jude Terryl

Good collection of liquor to choose from… you can even go online

  • HG29 ll

Friendly service! Highly recommend, I'll defenetly buy again.

  • Alanka Bamunusinghe

Great place to buy wines, arrak, beer in Slave island area

  • Charles De Silva

Good collection of wine products & very friendly staff.

  • Thamara Kulatunga

Good place to buy your wines and liquor. Decent staff

  • Brock Dauterman

The best selection of Fine White Wines in Sri Lanka!

  • Sheik Imran

Better place to buy all kind of hard and soft liquor

  • Raji Senanayake (Gaff.Chris)

Great choice of wines within a spread of pricing...

  • tharindu8076

Perfect place for find beers and liquor …

  • Chathurya wanigasooriya

Great selections. Great service. fast delivery.

  • Shehan Kandiah

Best place and lots of variety you can select.

  • ravindu srimal

Best Used and brand new devices with warranty

  • Ranidu Weerabandu

great place to buy sprits in sri lanka.

  • Vidula Nandasena

Great selection of wine and liquor..

  • Kasun Bashitha

Nice collection of wine and spirits.

  • Desmon Lai

you could buy wines or spirits here

  • Pramod Kumar

Very poor serves at this wine shop

  • Sudantha Victoria

The selection of wines is amazing.

  • Shervin Thomas

The best wine selection in Colombo

  • Sriyantha Roshan

Good place to bye quality liqueur

  • සභාපති තුමා

Is this available online orders..

  • Isuru Suharshana

Great service. Amazing collection

  • Madhusanka Wickramasinghe

Best Place to Buy Liquor & Wine.

  • Isuru Thilakarathne

best place to buy spirits online

  • Isuru Thilakarathne

Best Place to buy liquor online.

  • Shirmal Seneviratne

Friendly people. Great service.

  • Isuru Gayan

A good variety to choose from.

  • Aravinda

Red hors biyar eka thiyanawada

  • mix tempo

One of best place for buy wine

  • Shiran Weligama

Convenient and friendly Staff

  • Kanesavaradan Pitchaiappah

Good place Reasonable prices

  • Ashan Dissanayake

Having good wine collection

  • Thashmila Sandeepa

Best place to buying liquor

  • Prasad Ekanayake

Good collection …

  • Charuka Ashan

Good place, recommended...

  • Pawara De Silva

Excellent customer service

  • Trehan Ismail

Wine, dine and 69 …

  • Mahesh Ranathunga

Best technology services

  • Damitha Wathsala

Good place. Nice service

  • thanusigan sunthararasa

All foreign collections

  • Namal Devapriya

variety of selections

  • Ruchira Senevirathne

Amazing liquor shop

  • Saranga Alwis

Great quick service

  • Nuwanthika Sandamali

Good for everyone

  • Karthick Velupillai

Good, kind staff

  • Haritha Hewage

Nice collection

  • S.S. Yohan

Good wine shop.

  • danush samradiwakara

it is the best

  • Thilina Abishek

  • SUWINDA DISHAN

Nice place

  • Ranga De Silva

Wine shop

  • Prageeth Harischandra

Nice ah

  • Ravimany Anuraviththi

Supper

  • Janarth Kumar

Good

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