Noting the owner's response below, I thought I should take this opportunity to further address their comments, which are outrageously misleading. There was no dedication shown, and no resolution offered, other than an offer of $80 to settle their debt of close to $2,000. that they owed us. It would be clear to anyone that this was an insult offer made only to upset us further. The original review follows: We hired Worth Clark to manage our our rental house. After our tenant moved out, Worth Clark charged us $1,150.00 to make all inside repairs to the house and therefore bring it back to move-in condition. They hired a third party to complete all work, and never checked to see if any of it had been done. When we entered the house two months later, we found that not only had none of the work been done, but additional damages had been incurred. The company that Worth Clark hired was unreliable and at some point, went out of business. Worth Clark was entrusted with our money, which they requested, in order to retain a contractor to perform the duties of repair, cleaning, replacing parts, etc. Having hired such contractors, and paid them up front, they were under a duty to monitor and secure the completion of said duties. Not doing so constituted dereliction of duty and responsibility promised under the lease. During Better Business Bureau mediation, they claimed to be protected by paragraph 13 D of the lease, which states, "...broker shall not be responsible for the acts, defaults, or negligence of contractors and employees if reasonable care has been exercised in their appointment and retention." However, I think it is quite clear, that since they, Worth Clark, did not step foot in the house during the entire two months, they did not take reasonable (or any) care in the retention of said contractor. One would be hard-pressed to imagine anyone being happy with an offer of $80. (an offer clearly made as an insult) to settle a debt of $1,150.00 (which doesn't even include the $500.+ it took to fix the damages incurred by the third party). Surely that's not what you're speaking of when you say, "resolution offered". Please let me know if any real resolution has been offered. Or perhaps you were speaking of when you offered to settle in November of 2016, but then ceased all communication, refusing to return calls and emails from then on, until I filed the complaint with the BBB. To the owner: I know you were not involved in this matter at the outset, and may be confused as to whether any realistic resolutions were offered. Clearly, they were not. Could you please explain to me which "dedication" you are referring to? Additionally, I was not seeing the dedication when I provided some questions to the BBB mediator for you to answer, and you refused. If you would like me to provide you with further evidence and information, I have dozens of emails and more photos.

We began our journey of searching for our very first home back in March. My husband & I were living with my mom & Jamie was able to get her house sold within 2 weeks!! We were pretty particular with what we were wanting in a house & Jamie provided us with so many beautiful homes to go look at. Day/night/weekend it didn’t matter, sometimes even within an hour she was more than willing to come meet us at a house we wanted to see. My husband & I had so many questions along the way but Jamie never seemed phased by it. She was always patient with us and able to thoroughly explain the process. In less than a month we finally found the perfect home & Jamie even stayed with us all the way through the financing part of the process. I truly cannot express how much I appreciate her & how amazing she was at helping us find the PERFECT forever home for our family!!

Shelly Mowry was exceptional! She bent over backward for us and treated us like family. She was our eyes, ears and voice and made selling and buying a home a breeze. If I texted her a question or an update they would often respond in 2 minutes or less. Outside of her colleagues, she has many family members including her husband who are all involved in real estate which gives them a wealth of knowledge and unique viewpoints. When you choose to work with Shelly (and I HIGHLY recommend you do) you will not be disappointed! Curt & Kim Vickers

Jamie Ferrara is the absolute best realtor I have ever had the pleasure of working with. She is so patient and understanding of what you are looking for, she will find exactly what you're wanting and then work with you all the way to the end. That's not all, she will stay in touch with you. She knew what we wanted and she found it! I really appreciate her and will always recommend her to anyone who asks. If I ever need again, I will know who to call!

Shelly Ring is amazing! She helped us purchase our house several years ago and recently helped us sell the same house. Everything is very personalized. You feel like you are the number one priority and she’ll do whatever she can to help. She even helped us get a referral for another realtor when we move to a new city, and she’s constantly checking in to make sure we’re doing OK. She’s more than just a realtor, she’s a great friend!

Shelly ring was very helpful with purchase of a investment property in Overland Park earlier this year. Very quick with communication and flexible in arranging showings as I had very limited availability traveling from out of town. She is straightforward with the comps and market analysis with a good understanding of local markets. This was the second property I bought with her and will be using her again. Highly recommend.

This was the first time I have ever worked with a realtor and Shelly made the process very easy. I was worried that we were going to be unable to find a house in this market, but Shelly was very helpful and we were able to make an offer that got accepted in a few weeks. Shelly has gone above and beyond to make my first home buying experience the best it could be. I would highly recommend her to any of my family or friends.

My realtor Jamie Ferrara is the best of what she does, Omg working with Jamie she definitely was the best fit for me. She's kind, patient, very sweet, knows her stuff and can get the job done no matter what!!! I'm so blessed to have meant Jamie and to go through the experience of house hunting cause it's not easy but Jamie just make it all worth it on getting you the house that you desire!!! Thanks Jamie For Everything

I made the decision to switch to the Worth Clark brokerage 3 years ago and am so happy I did! I wish I had done this sooner. This is a very tech savvy, streamlined and customer focused business. They are very forward thinking and do a good job of staying on top of and ahead of current trends which translates into a very good experience for consumers and the agents who represent them! I highly recommend!

Worth Clark Realty is a wonderful company that does so much for their agents, staff and clients! I am so thankful I found this wonderful company! They truly care about their agents and clients’ needs and are one of the few companies who actually care about saving both their agents and their clients money instead of lining their own pockets with every dollar they can get out of you!

Shelly was extremely knowledgeable about the selling process. We put our trust in her and let her guide the experience and it paid off big time! It was so nice to have a realtor that made the process truly enjoyable and not stressful. She gave great advice, answered all our questions and was always available at the drop of a hat. We would use Shelly again in a heartbeat!

I am so glad to be working for this brokerage! They truly care about their agents and continue to provide high tech platform tools to help us build our business and generate more leads. If I need support, it's always there and FAST too! I never have to leave a client waiting for an answer, the Brokers here are Amazing and very knowledgeable! Very Happy here!

Shelly is a dream to work with!!! She is always two steps ahead of any questions or concerns we may have. Communication is direct and quick responses. Whether you’re buying or selling Shelly is the best realtor! Constantly going above and beyond making the whole process smooth as butter!

Shelly was amazing to work with! She helped us every step of the way throughout the home buying process! Highly, highly recommend her to everyone looking to buy a home. As first time home buyers, she made the process easy! Wonderful person and extremely smart realtor!!

If I could give Jamie more than 5 stars I would! She has been so amazing in buying/selling our homes! I recommend her whenever I get a chance. I you have the pleasure of working with her, you know she treats you like family. We are forever grateful to her.

I am a 30 year vet in the Real Estate business, selling both in Missouri and Kansas. Now that I have found a GREAT 100% company, it has been such an amazing experience. If you are not satisfied, I would very highly recommend Worth Clark Realty.

Shelly Mowry is an amazing agent. She made the process of selling our home seamless. Shelly was very involved and kept us updated every step of the way. We would highly recommend her and and use her again! John and Sandra Kennedy

Shelly was amazing to work with! She got my house sold in one weekend for over asking price. She knows her stuff! Do not hesitate to contact her for any of your buying or selling needs. She will be my forever, realtor!

We’ve been working with Shelly for many years and couldn’t have asked for a better agent. When the time came we knew we could trust her to help us narrow down our options or lack there of during the time.

We love love LOVE Jamie Sanstra!! She is professional, kind, prompt and ready to answer all questions. She is truly the best and we would use her again for any property purchases again in the future!

If it was possible, I would leave negative stars.Bradie McGuire obviously does not take consideration to think before her actions that could hurt other people and their businesses!

Christi was our realtor and there are so many great things she did to help me navigate through the home buying process! Ask for Christi Sexton for a wonderful experience!

Jamie Ferrara-Sanstra is the best agent! She is very knowledgeable and always works so hard to find you the right house. I will never work with another agent!

Shelly Ring is an amazing agent to work with! She made the process for both selling and buying my home extremely smooth. I would HIGHLY recommend her.

Made it easy and made us very comfortable with our discussion. Had the enough and was ready to help us find and buy our dream house.

Amazing real estate firm with top-notch professionals who are determined to sell your property and will do whatever it takes!

Provide outstanding service to Real Estate Agents. Great technology and extremely impressive agent benefits!!

The company has shown to be one that cares about its clients and their goals of home ownership.

Denise Judson has been a mentor and wealth of knowledge for me. I’d recommend her to anyone!

Worth Clark Realty is a wonderful company to work with in the Kansas city area.

Top notch and highly recommended! Amazing customer service; truly the best.

She does a great job explaining all the ins and outs of purchasing a home.

These are some if the most professional and honest people in the industry.

Great Experience... Been here a year and no desire to go elsewhere!

Great service!

It was great