If I could give negative stars, I would. Technicians came out 4 different times and none of them brought the correct equipment to install internet. Did not tell me they brought the wrong equipment , just disappeared and had to contact headquarters to find out they left. Could not get into contact with them easily.

I decided to do my daily walk and pick up my order from Xfinity all at once. I have never been to this location but I liked the service and ready customer service I had this day. I wish I could remember the name of the gent that assisted me. I was on and out in minutes, now of to finish my walk.

Everyone was helpful and knowledgeable (especially Patrick who was the one helping me). He was able to answer all my questions, got me on a great plan for what we needed and I was able to walk out of the store with my router all ready to be self installed - which was also really easy to do

Took me 2 hours to pick up a modem!!! Can’t believe how slow it is. Store is extremely short staffed and they charge extra $15 for shipping. Picking up modem needs to be a separated service, not mixing it with regular appointments. Such a waste of time!!!!! Management is just terrible.

The store manager William Au was able to assist me in receiving my new coming customer reward that I had forgotten for an year! 50 dollar visa gift card was sent and I received it today through mail. He handled the situation with such professionalism and respect.

How do I rate the company and not the store? Every time I’ve called for a billing issue, I am met with adversity and lack of customer support. Even when facing a death in the family, they didn’t offer a payment plan. Sure, I had one already

Two stars for customer service for Seattle via Bangladesh. They signed my vacant house on market for gigabyte internet and charged $99. Took 1 hour of arguing with a yes man in Bangladesh for him to screw it up worse. He ended up sending a

Comcast laid down an over ground orange cable across the property and across the public sidewalk. It is an obvious trip hazard and my tenant informed me that she already tripped. I cancelled my service with comcast and they have refused to

Not sure where do I add this remark but the lady I spoke with over the phone when I called customer service was just a pure joy to speak with. Her name was candy and she helped my concerns an set me up for success, kindness is contagious!!!

Went in to return equipment as I needed to end my account. The guy at the store tried to tell me I had 2 flex boxes when I only received one, and would be charged around $120 if I didn’t return the other one (that didn’t exist). Very short

I transferred my Xfinity Comcast service on 4/1/2023 which included 100 mb/s of internet download speed for $50/mo. As they are inclined to do, xfinity apparently had a promotional period that expired, resulting in a rate hike in August to

1 is the lowest star, or else I would have given 0. This location is the worst store I have ever been to. The representatives simply wants to kill time and keeps playing mobile games. I visited the store three times and tried to resolve my

EDIT: Had an unfortunate experience the other day. I had to switch my service to a new address, which an employee was able to do quite quickly. What I was not aware of (and was not communicated to me) is that someone has to physically flip

I wouldn't recommend Xfinity mobile to anybody ever they have the worst customer service I've ever had to deal with from their 800 number eveyone I had to talk to is incompetent and everyone I talk to was in a difficult country altogether.

I went in to pay a bill and a rude guy not sure his name is but it's female that help me was her name was henock she handled situation...guy was so rude to me..he spoke very disrespectful to me.i never said I was a priority he shared my

It took me 5 days to be able to pay for the services I needed due to a problem with their network. Then I waited the 2 days they said it would take to get my new phone delivered to the Xfinity store. And when I got there I was told they

I just went in here to pick up my new internet accoutrements and was so pleasantly surprised with how nice everyone was. Everyone who greeted me were so welcoming and nice. The gentleman that ended up helping me was also really nice I

Doesn’t get much better than this location. Doors were open, associate was informative and I was able to pay my bill in person. I will be coming back for more services after this plague is tamed. Thanks for the outstanding experience.

This review is specifically focused on Xfinity Mobile experience. While staff in the store were kind to me, they made promises they couldn't keep and I ended up losing hundreds of dollars to Xfinity for bad service after specifically

They have pretty fast service and take the time to help. I noticed others having to call customer service to fix their bill which seemed dumb after waiting in line but I was able to get in and out fast on a modem switch.

I just moved and I came to pick up my modem in the evening, super fast process they just asked for my ID and that’s it. Not sure what reviews need an appointment to pick up.

Say what you will about Comcast and their customer service, the in-person team here will make you forget about all that. Good people, fast service, zero complaints

I went on my lunch break the male and female told me to take a seat it will be 45 minutes, just my name, no service while they socialized with each other

Yesterday we visited the Xfinity store at 2200 Westlake. The staff is very friendly! The guy (can’t remember the name, sorry) who helped us was awesome!

In this day and age where you can rattle off your entire identification. You do not need a physical driver's license to talk to somebody about your own

You cannot actually cancel your service at this location; you must contact a customer service representative either online or over the phone to do so.

The worst experience ever. If the system allows customers to give one star, I definitely will. One star is too many for this company!!

To just pick up a modem you have to sit and wait for quite awhile. This should just be a walk in and walk out type of transaction.

If only i could give a zero star. I have been here almost 3 times and it always took me more than 30mins to get my

I don't think it's possible to leave a review for the company as a whole, but let me warn you DO NOT get Xfinity!

Service was pretty fast to get set up, left pretty fast with enough time for me to get to work. Staff is great.

These guys are so extreme. I have a great experience with this while male agent then this white lady who is

Waited an hour just to drop off equipment... in the end I just call xfinity and left it on the counter.

Absolutely ideal internet offered with the internet connectivity program for $10 with rented modem!

worst service ever. They will just stand there doing nothing then taking the next customer …

5 stars for Gabriel. He did a great job and helped me get in and out quickly with a new phone.

An hour and a half just to pick up a modem. About on par with what you'd expect from Comcast

The customer service was great! All the people working were nice and service was quick.

Incredibly slow service. Get ready to wait for more than an hour for simplest requests.

Terrible service and they ignore the customers that visit the store