Unfortunately, if I could give this company negative 5 stars I would. Below I will go into all the gory details in the hope that you may escape their scam even though we didn't... I called to book a taxi at 11am on a Tuesday (4 passengers, 4 suitcases, and a carry-on bag per person) for a ride the next morning (a Wednesday) at 4:30am to SJC. We were coming from West San Jose; traffic is usually light at that hour, we were looking forward to an easy trip. I was told I was in luck because their one van was free to pick up my family and myself, and that it would be in front of our house at 4:30am sharp. We would be traveling with my 91 year old grandmother, so having an extra cushion of time was critical for us. I was extremely relieved to have found such a seemingly reliable and affordable solution to our transport needs. I rose on the morning of the flight at 3:45am and immediately called this taxi company to confirm our ride. When I dialed, I was greeted by an automated message confirming our taxi, and then a live employee came onto the line and double confirmed it. All that was left to do was gather my family, including Grandma, and wait in front of our house to be picked up... never easy at 4am, but we were all there and ready to go. At 4:33am, while standing in my pre-dawn driveway, 91 year old grandmother and all, I notice 7 missed calls on my phone display... and I thought, "surely it can't have been the taxi company calling, we are all confirmed." It was indeed. Apparently a second woker at the taxi co. had been frantically trying to let me know that our van was in Los Gatos, had to go to the airport, and then would be coming back for us. If we could wait. Needless to say we could not wait, not at all. They offered no solution to the problem. It was left to me to offer ideas on how they could fix their egregious mistake. In their flustered frenzy, they ended up sending 3 cabs to us. The first was way too small, but we sent 2 of our party on their way; Grandma needed as much time as possible to navigate the airport. Then, and this is the part that makes me the most angry, they sent a Crown Victoria for the final 2 of us- a car all of us and our luggage could have easily fit into. To me, this seems like it would have been the obvious solution to their f*** up... but they did not offer it when they were frantically calling. I am not a person who is usually suspicious that other people are lying to me. My mind does not naturally suspect that others are manipulating me for their gain, but if I am to be completely honest myself, my hunch is that was their intention toward us .... We were set up to have to pay two fares instead of one. Otherwise why not offer and send a suitable replacement immediately? (The 3rd cab must have arrived to an empty driveway. I hope their dispatcher was more honest with them than they were with me.) My recommendation is to avoid these people at all costs. This was singularly the most unprofessional experience I have ever had with a taxi company, anywhere in the entire world. With the price of living in Silicon Valley at such a premium, one would think the taxi services would match. No, the taxi companies seem to be stuck in the cowtown era of San Jose's past. No offense to cows.

Worst taxi experience ever. I called for a cab at around 5pm. The dispatcher told me that a cab would be coming soon. Then, I got two text messages from the service saying that a car had been assigned. The car that had been assigned gave me a call, asked where I was going, and said that he would pick me up in 15 minutes. 20 minutes later, with no taxi, I call the dispatch again and tell him the situation. According to the dispatcher, the person I talked to before lied to me (his words, not mine) and that two different cabs had been assigned to my pickup and that both later dropped it because they found other rides that they thought would get them a better fare. So, I had the dispatcher assign another car to me. The process seemed to keep repeating itself. I had received 12 text messages about cars being assigned to pick me up by 5:50. Then, I got fed up with waiting, called a friend to pick me up, and called the dispatcher to cancel just in case a cab actually was coming to me. 10 minutes later (an hour after I first called for a cab), my friend arrived, and a cab did as well. Apparently, the dispatcher never told the taxi that was coming that I had canceled it. This left me to deal with a frustrated driver. I don't know what this company's problem is, but I suspect the main problem is poor coordination between dispatchers, taxi drivers, and customers. Another problem could be that drivers don't actually have to pick you up even after they say they're coming to pick you up. I do know that I will never use this company again.

UPDATE December 27, 2023 I replied to the owner’s request for more details. Apparently, if the details are worse than the original post all contact is cutoff. I have not received any follow-up response . DO NOT USE THIS COMPANY. THERE ARE MANY OTHER BETTER OPTIONS. My original post: If I could give ZERO STARS I would. And funny how all the bad reviews don't get a response from the company owner. Our driver, FISEHA BIZUNE, failed to get our luggage out of his trunk at our drop off and so much was going on we didn't realize it until we got inside our house. It took awhile to track him down and---get this---he said he didn't have it but we insisted he did and check the trunk. Surprise! There it was. He tried to blame my son for leaving it there. Even worse, FISEHA BIZUNE, would not deliver our bag since "he was already home" and if he did he would charge us to bring it back. We had to threaten to call the police since he was basically holding our bag hostage. But WE HAD TO GO PICK IT UP AT HIS HOUSE! And he was hostile at the pick up. DO NOT USE A COMPANY THAT HIRES DRIVERS LIKE THAT.

I've never had a worse experience with any service in my life. I called to ask about booking a van for a ride to the airport and there was no option to speak to someone. I entered a few details and it said van-cab was booked (without it being clear that was going to happen). I called back and wrestled with the automated system and finally got through to someone only for them to tell me they had no record of my booking so decided to just get an Uber day of. Day of departure I get a notification saying my cab will come I called back and confirmed it was a van the guy said yes and gave me a quote. finally five minutes before it was supposed to be there I get a notification saying where it was and then someone calls and says it's not a van and there was no record of asking for a van?!? She said it would be an hour for the van. I cancelled got an Uber XL/van it came 2 min later and cost was half of what the taxi company quoted me. Please save yourselves the headache and use Uber/Lyft.

Awful experience - avoid at all costs. As a solo woman traveler, I felt really taken advantage of. My driver was looking at his phone on the seat next to him the entire ride, and then proceeded to text while driving. He was barely looking at the road, which made me feel very unsafe. Fortunately my journey was very brief, but unfortunately for me I was charged over $32 for a 7-minute taxi. The meter was never turned on when I got in the cab, which makes me think that the driver just made up a charge. When I asked for the contact info of this company, he said that I was wasting his time and threatened to charge me even more for my journey, which was really insulting. He eventually showed me the details, but it took me asking multiple times. This was the worst taxi experience I've ever had.

SO ASIDE FROM ALL THE BAD EXPIRENCE I'VE HAD THE SAN JOSE LOCATION IS THE WORST. I had called to schedule a ride a few days prior they were late and I had an appointment schedule and the person was way late. It was an appointment for my medical fragile child I found someone to give me a ride. I needed the ride back and they canceled my entire ride. It took me forever to talk to someone and the customer service was terrible they even made fun of me. I wanted to speak to a supervisor and they kept passing me in between them because I could hear them laughing about me in the background. Supposedly the calls are recorded so hopefully this can get the attention of management. I really suggest going through the recordings.

The dispatcher's a robot! And not a very smart one, either. After explaining to Rosie Rivets that I needed a ride and from where, I was supposed to get a text back when "my" cab started out, and nothing. I got a text saying thanks for using their cab company but nothing past that, the cab never showed up, nothing. On the bright side I learned to use the bus to go where I was going and saved a lot of money. Hahaha now the owner wants to get back with me, to have the cab come .... last Tuesday! The bus was much cheaper and 10000X faster so support your local public transportation or Lyft/Uber, friends!

We reserved a cab for early Christmas morning several days in advance. In addition to receiving confirmation text messages, I also called and spoke to an actual person, who assured me a cab would be there. But on Christmas morning, there was no cab at the appointed time. Just then I received an automated text saying they were SEARCHING FOR a driver. So in other words, it works just like the ride share company. We ended up having to call a Lyft and pay the surge rate. Luckily there WAS a Lyft discovery available. We felt deceived by Yellow Checker Cab and will not be using their services again.

Beware...was ripped off by taxi driver. Arrived at San Jose airport late at night and a taxi from this company was the only taxi at the taxi stand (approx. 11:50pm). Everything seemed fine until it was time to pay. I was charged the meter rate PLUS a "gas upcharge" of $4.95. I called the taxi number painted on the taxi outer doors the following morning to ask about this upcharge, and as expected it does not exist. I let the company know they have at least one taxi driver pocketing extra money from their customers in this way. Also let them know I would never take one of their taxis again.

Last night I was trying to get a drunk girl who lost her phone home safely and I called her a cab. She wasn't acting out of control or crazy but was just emotional since she was left alone by her friends and had no phone. Well the driver thought she was "not normal" and refused to help her and kicked her out of the car and drove off claiming I was acting like he was some servant when really I was just trying to help this poor girl out so I could also go home. He also claimed they don't allow drunk people in their cabs. Complete and utter BS. Never using yellow checker cab company again.

I have used them in the past and they were reliable. But when I was really desperate with my 96 year old mother in a wheelchair..they left me stranded at the San Jose airport! I also booked a pick up for the next morning and they never followed through! What the hell? No wonder Uber is doing so well. They have a repetitive recording when you call…no one to speak to directly. When I did after multiple calls she was a dim wit! Still never sent me a van. I think they stink. Use someone else. American taxi came in five minutes..no appointment made.

I reserved a cab on their automated phone system. They said cab would arrive in 5 minutes. One minute later a driver called me and said I had to pay cash, or the price would go up by 25%. I said I couldn’t pay cash, at which point he hung up on me and cancelled as the driver. The online system said another driver was found who also then cancelled. Ten minutes later, I was still waiting and decided to try a different method of transportation. Drivers should not be able to call and demand cash or a higher price. Completely unprofessional..

We were picked up by HARI BHATTI driver # 61429246. He was on time, however from the moment he picked us up he was worried about his NEXT customer. He was texting her which caused him to swerve out of his lane, and very slowly. My husband had to ask him to stop texting, and drive. Fortunately we had an early morning pickup, so not much traffic. He said it was his next fair texting him, and could he call her. Since he did not have bluetooth, I said, sure, after you drop us at the airport. I will not be using this cab company again.

I was a passenger in one of these taxi I've notice my Driver was doing95MPH I told him to please slow down about two minutes later he got into head on collision I got hurt real bad cannot work anymore pluse still seeing my doctor and on medication everyday my driver never even put the brakes on cause I know he fell asleep at the wheel as of today I have not received one penny from that company not even a call to see if I was ok nothing IAM very Lucky to be alive and I won't ouit till Justice is served? Thank you!!

I followed the automated prompts to reserve a ride for me with my wheelchair. The reservation was confirmed for Dominican hospital to my home . On the day when the ride was supposed to arrive, the ride was canceled because they don’t service Santa Cruz. Why did they accept my reservation?? This was a very stressful experience. I can only think that they are incompetent, because otherwise they would be evil. Don’t believe this company when they say you have a reservation!!!

Nearly run off the road by one of their cabs. Cab driver began to merge into my lane - with no signal. I gave a warning honk. Cab driver didn't hesitate, and instead did the full merge which would have been into my car had I not swerved away and braked hard. Didn't even faze the cab driver who continued on his seemingly merry way. I thought their argument versus Uber/Lyft was that their drivers are fully licensed and accredited? Not based on the driving I saw. Don't use!

The Yellow Cab Medical Transport Driver for Today was a "No Show".. However, another Yellow Cab Driver who worked out of my Area came to my rescue. He drove a distance to offer Transport Assistance to me in getting me to the Pathology Lab for scheduled services.. I am very grateful to him for his kindness in assisting me to make sure my Medical Services were accomplished Today.. I thank him for his kindness and professionalism in taking good care of this Customer...

Aftet waiting for over one hour for my cab, i gave them a call, just to hear someone screaming and yelling at me, this guy, i believe his name was jay or maybe rey, was so rude and arrogant. Yelling at me, are you listening? Can you listen? disrespectful and insulitng, and when i asked him for a supervisor, this guy just hang up on me, i will never use this company again, go for uber or lift instead.

I decided to pay in advance for this taxi, and since the driver was helpful I left a generous tip. The taxi company did NOT charge me my fare, but charged me almost 3x the prices of the taxi ride. They refused to refund my money also. I will never be using this taxi company again. It also took forever to get ahold of a real person and they weren’t helpful at all.

Good for those who cannot afford credit or debit card.Being an uber customer for years but for sure you are stranded where you are if you don't have money on your card.This time I found the solution.Yellow cab was around in no time.There may be more expensive but uber you need to do something.Forget about that your word "safety".Sometimes to people go by cash.

My driver Sandeep was very nice and welcoming in the car also he was on time or was early and that was really I recommend this taxi driver to anyone he very polite and not rude at all. Will give a $10 tip for him showing me the up most respect and for his car smelling good and for it being very clean % …

Dispatch was helpful, but the driver was 20 minutes late. Even worse, the driver was incredibly rude and impatient and extorted my mom for an extra $15 "wait fee" even though I'd already paid online. Dispatch knew we hired this cab for a drive through test service and the wait was expected. Very disappointed

Cabs still have the advantage of book ahead scheduling which I find to be a great comfort when I need a ride to the airport. Yellow Checker Cab's automated phone system super easy to use and recognizes you if you have previously used the service. Text notifications let you know your cab is on the way.

Horrible. I called for a cab and waited. I got a call back 20 minutes later and the dispatch person didn’t have my location that I had entered in when requesting a cab, then told me it would be an hour wait. She was very rude. It’s not a surprise why Uber and Lyft are dominating the market.

It's Sunday November 6th, and I am still waiting in front of my job at 1 a.m. daylight savings time. I called for a cab 30 minutes ago, and still have not received one yet. This is why I predominately choose Uber. I cannot get a cab when I need one. Not to mention the price for the wait.

Reserved Taxi for pickup at hotel at 4:45 am well in advance. at 4:53 am, got a notice that a driver is on his way. Looked at a map and say that he was 15 minutes away. No one available to complain too— you talk to an AI. Cancelled cab and got an Uber instead. Was there in 5 minutes.

Made me wait for 2 hours. Customer Service has no control on drivers hence not really a big help, gives false ETA, hangs up the phone and not always sure of the locations. Try bay area local cabs - the small companies give more value to passengers compared to this big one.

I have used this company my whole life. Won't be using them again. I left my phone in the cab and I was a fiasco getting it back. I am grateful I got it back of course, but not appreciating being blackmailed for it. The driver made me pay him $30 to get it back

This guy picked me up from where the other guy left me the night before he did not know where it was so geez he's smart googled it and found out the guy from the night before was only off I think about 12 miles from where I needed to go. Thank you very much.

Cab # 1630 at 0620 this AM was all over road cutting in and out of traffic speeding and as he went by me the passenger threw up her hands...he then pulls into Menlo Park VS and goes to Methadone clinic...maybe was in hurry to get a fix very unprofessional

The drivers themselves usually get 5 stars. But there are times you can wait over 2 hours or more until you call dispatch to cancel the ride because you had to an alternate ride. I wish medical transport for the drivers would be better compensated.

I requested a Taxi Service on two separate occasions, and both of my experiences were great. The driver was professional, friendly and helpful with placing the luggage inside the trunk and taking it out for me. I recommend this Taxi company highly.

I tried getting a cab from this company last night after I missed the last bus home. They apparently didn't have any drivers who wanted to come over to where I was (not an out of the way place, or a bad part of town). Great way to run a business!

They have automated system in place that is an epic fail. Called a cab for 6 AM in the morning to go to the airport. No sms confirmation, nothing. And finally 6:05 am...nobody shows up. Thank God for Uber. Never depend on Yellow Checker again.

This company has no sympathy over their elderly patients who rely on them for medical transportation and the phone attendant is EXTREMELY rude and difficult to deal with. Only two stars because the cab driver who eventually came was nice.

Did you know Yellow Checker Cab has flat rates? You know before you get in what it will cost. I booked a 4:45a.m ride to the airport and was pleasantly surprised to find the driver at my place right on time. You can even pay from a link.

Worst service ever making an old woman wait over 3hrs and still waiting. First cab that came up couldnt take her unless she leaves her wheel chair which she can barely walk. So the person just left her outside in the freezing cold.

The driver was supposed to be to us in 10 minutes, but took almost twice that long. Then, he drove slowly to the airport, so we went from right on time to missing our priority boarding. We'll use a different company next time.

Company uses undocumented people…..every single person I spoke with is foreign. I will encourage everyone to use Uber or Lyft. These cabs won’t last long against ride share companies. It would be a shame for ICE to pop up….

My driver was unlicensed and charged me upfront for a 6 mile ride. Also overcharged me $37. That's.more expensive than Uber/Lyft?! Don't tip bcuz that's included. This company doesn't respect it's customers.

Called for a cab to pick up my car from the dealership where it was being serviced. Got assigned 6 different drivers within 30 minutes, each less than 10 minutes away from me. None arrived before I gave up!

The driver dropped me off in the middle of the street, when I asked the driver where was the address at, he lied n said it's right there, also he was on his phone the whole time, arguing with someone.

To go 2.9 miles.... he wanted to charge me $27.95 which he said was a flat rate.. when I said no he offered to do it for 20...some things just don't add up... uber said they would do it for 11.50

We have a regular driver 5 mornings a week for a disabled adult. They are mostly on time. They are polite. It is very helpful to have a regular, dependable driver for a person with disabilities.

The ride was great this morning with driver cab 2225 he was cool folks he got us to my destination safely and on time greatly appreciated keep up the good work thank you …

Driver was not very kind he got upset with us because he spelled the place we were going to wrong , although the service is very fast we did not like this driver very much.

Called for a taxi to the Airport. Such prompt service. Sent us specific details on driver and car. Our driver A was fantastic. Would definitely recommend this service.

Best cab ride with a good driver. He was prompt and kindly waited as my van was being secured to a flat bed for tow to a repair shop. I highly recommend!! …

My brother has a medical ride every Saturday and they are late constantly you would think if it was a medical ride they’d be here in time but that’s not the case

Our driver Gurpakash came in promptly, actually ahead of time & that’s good. So happy with service. Thank you Yellow Checker Club company. Keep up the good work.

I truly enjoyed my fare ride today going home. I was using Uber. No longer, I will be riding Yellow Cab from now on! Great communication and friendly.

The actual ride was fine, the driver was competent, quiet, and considerate. However, the dispatching left a lot to be desired. I used the website to

Usually they get you to your appt on time. Lately too many have been too late to get me to my appts. When i have to call a lyft, that gets expensive!

Called a cab at 6:10am. They said they would be there within 5-15 minutes. They arrived at 6:25. Driver was prompt and courteous. I'd use them again.

I had a great experience. I was picked up pretty fast.The driver was very kind. Although i clearly able to carry my luggage he offered to help.

Been in Santa Clara County for a long long time. They’re still in business because they’re super at transportation. Wheelchair vans available.

Driver went to wrong pickup address; drove too fast; played the radio too loud without asking passenger if it was okay to play radio.

The pickup location and most drop-offs are recollected, so the estimated arrival time is short, and a fare can offer a flat rate.

Glad to see that good ol'skoo taxi cabs still come to our rescue! Cus I'll pay the price, you know? Just come get my a**, right?!

Only call them if you want to miss your flight. No show for airport pick up, had to drive. I'll call Uber next time.

The call was nice and the waiting time to get here was 15 minutes and the driver was friendly and know the area.

Covid-19 didn't stop them! they are still serving our city!! The company employers and drivers are HEROES …

The driver cordially welcomed me. He drove the speed limit and carefully. I give him an excellent rating.

Wow! Quick, helpful, and reasonably priced. Plus they can accommodate folks in a wheel chair.

Driver was very helpful. I needed to run errands and he ook me every where I needed to go

I ordered a cab on saturday and it never showed up.. i ended up calling a lyft instead.

The map to track the driver doesn't show anymore been like that for the last 2 months

Best can company ever. Don't use Uber or Lyft. Use these guys.

Driver came immediately at 11 am on a Thursday, very reliable

Nice service. Early arrival. The driver is very nice and dry.

Very prompt and driver very friendly and helpful. Thank you.

I love how.my driver was so polite...GodBLESS THAT MAN

I used the taxi for medical appointments by medical

Driver was courteous, professional, and friendly

Was able to help alter the destination address.

Calm, careful and efficient driver.

Good knowledge of the highways

Been there to help me out.

Very good. The app works.

Very nice drive