Room 12: toilet door handle not working, no hot water (shower), no coffee canister. The caretaker service was horrible, her conduct was unacceptable, bad attitude, got no clue what is customer service. She needs (training) going forward on how to handle clients.
Trip type
Vacation
Travel group
Couple
Rooms: 2
Service: 1
Location: 5
Rooms
What's the point of having a TV remote in the room, when the caretaker can control which channels to watch @her designated working area. Also, why can't us as guests be in possession of our room keys.
Hotel highlights
Great value

I was very fortunate to stay there for a few nights. Everything is so clean and fresh, the owner is a lovely warm person who make you feels you are the best and treat you like a princess same with the other staff.were just as fantastic. I can really say it is a awesome place warm staff. They even made sure I am safe and comfortable when I had to leave early in the mornings. Definitely Zabalaza Guest House I will choose you over and over again. 5 star staff 10 star owners.Keep it up. Miss you all already Alet Yvonne Stander
Trip type
Business
Rooms: 5
Service: 5
Location: 5

Unfortunately, we had an unpleasant night at the bnb. One of the guests had a machanical issue with his truck. He drove out around 9pm only to drive back in later. Then the truck was being fixed while the men were making a lot of noise throwing tools around disregarding other guests in the establishment. My partner had to go ask the lady at reception if she could please intervene. The website states that check in is until 8pm but access was granted to drivers way after 10pm. intervene.
Travel group
Couple
Rooms: 3
Service: 3
Location: 1

Unsafe and receptionist are unprofessional they turn a complain to a treat No respect on clients
Trip type
Vacation
Travel group
Friends
Rooms: 1
Location: 1
Safety
Not safe at all 1 no electric fance ( security) 2 room are false advertising 3 no furniture 4 receptionists are unprofessional 5 I raised complains then they turned it as a treat to them I can rait that place 2/10 Unprofessional please there I'll never go back there and never recomend that place

No towels. There was sugar and milk but no coffee and tea bags. The TV had only one channel. Mmm God knows services is like. We where not registered. Surely we could be any body.
Trip type
Business
Travel group
Couple
Rooms: 1
Service: 1
Location: 4
Noteworthy details
Basis as we wanted to stay in the area for 3 nights but it wasn't possible
Hotel highlights
Quiet

The place was really cute , but they are under construction to improve some things , but the service was good and the rooms were decent , comfortable beds, clean bedding bedding the rooms had a good smell , we had a good night , basically just needed some rest and thats what we got , there is also definitely space for improvement.
Travel group
Couple
Rooms: 3
Service: 3
Location: 3

The service was excellent. The rooms are clean and to my surprise most guest houses don't have the refreshment station in the room but this one has it. Will definately be back and will recommend it to my fellow colleagues, family and friends. Thank you for the wonderful service. Keep it up.
Travel group
Couple
Rooms: 4
Service: 5
Location: 5

The best guest house around discovery area. From the staff, to the cleanliness of the place and the security. I sleep soundly when I am there. It is indeed a good place to be. Thank you to the ladies that always make sure that we are settled when we book in. I recommend the place fully...
Travel group
Couple
Rooms: 5
Service: 5
Location: 5

What an extremely clean guesthouse with very friendly staff, especially the owner Andiswa very bubbly, accommodating and goes out of her way to ensure you are comfortable. The signage is visible which makes it easy to spot and its very secure and affordable.
Trip type
Vacation
Travel group
Solo
Rooms: 5
Service: 5
Location: 5

The place was absolutely amazing. All staff members were very friendly and accommodating. They go out their way to make guests happy. The room were very clean. Really enjoyed our stay. Definitely have 1000 reasons to visit again.
Travel group
Couple
Rooms: 5
Service: 5
Location: 5

Rooms nice & spacious, bathroom needs upgrade, everything I touched bathroom was falling part, TV channels controlled @ reception.
Trip type
Business
Travel group
Solo
Service: 5
Location: 5
Hotel highlights
Quiet

Dirty and itchy blankets and bed linen. The staff is friendly and welcoming.
Trip type
Business
Travel group
Solo
Rooms: 1
Service: 4
Location: 1

I had the best welcome. They are all very friendly,the place is clean and neat.i really enjoyed my stay
Rooms: 4
Service: 5
Location: 4

Service was very good, and the guest house very clean. Staff very friendly. Located very close to transport
Rooms: 5
Service: 5
Location: 5

I enjoyed the stay and the service is great
Travel group
Friends
Rooms: 5
Service: 5
Location: 5

The rooms needed an upgrade and more furniture with better TV channels.
Rooms: 4
Service: 5
Location: 5

User friendly
Trip type
Business
Travel group
Couple
Rooms: 4
Service: 5
Location: 4

It's clean and organised but the problem is the TV, there is no remote control meaning all rooms play the same channel.

Great guesthouse comfortable to stay in and lovely people, only thing is they don't offer breakfast in the morning

I enjoyed my visit. However, it is wise to call before check-in because they do not operate during load shedding.

We need carpets .....ur blankets are not so clean....1 towel is not enough.....put 1 glass or a cup....thank you

The Lady at the front desk is very pleasant. The rooms are clean We had a Pleasurable experience.

Poor all round
Travel group
Solo
Rooms: 1
Service: 1
Location: 1

Loved it and enjoyed the stay.
Rooms: 4
Service: 4
Location: 3

Very nice place
Rooms: 5
Service: 5
Location: 5

I enjoyed my stay there the stuff was very professional ❤️❤️❤️

Very good
Rooms: 5
Service: 5
Location: 4

Simple place . . .Take a nap or Stay one night and go . .

Poor
Rooms: 1
Service: 1
Location: 2

Very clean the people there are so welcoming

Friendly staff and owner

Not what they say it is

Good accommodation

Nice and clean

Nice property

Clean