Edit: was contacted by email from customer service saying they would be in touch via email within a week, its been over a week, even your complaint management isn't followed up, send a generic email and hope for the best, multi-billion pound company. You should be deeply ashamed of yourselves. Rude and arrogant staff, look at their customers as a hassle. I literally travel further away just to avoid this place due to the poor management, should have a visit from head office to see how poorly they treat their customers

I walk past this place most mornings and at different times. It is always closed. I mean, always closed. The whole place must shut down for 2-3 hours to oversee daily deliveries. I can only think it is a money machine there if they can afford to be closed for so long during core customer hours of service. If they cared enough, they’d find a way to stay open, right? ## Still closed 1.5 hours later - tempted to update Google Maps and mark the business as closed

What has happened , have they had their collar felt ? For the last 18 months they have colluded with their local esso and shell garage and each have held their prices way higher than anyone else (including BP Shirley , esso Shirley and shell west wickham 2/3 miles away) for the last 18 months . This last week they have each become very competitive. The national press reported price fixing on fuel a week ago .

For as long as I've known the place, it has been open 24hr for late night shoppers. It even still says on Google that it's open 24hrs. Used to be a real saving grace for people that work awkward hours and those who need late night groceries.

First time user of this place today as working in area and it is OK for what it is. Ideally I don't like using petrol stations on roundabouts, but when ya need to fuel ya gotta fuel...

Closed for the last two visits. Utterly no use if a petrol station is closed. No signs, no apparent reason, just closed and coned off. Don't waste your time.

Very good service in here and very clean , often opens & closes at the wrong times but that’s the only fault shelves are full on most occasions

Great British Petrol and fantastic M&S foods makes this my favourite place to fill up and shop! Thank you very much! Tom Real Man And Van Ltd

Closes now at 10pm. wouldn't let us in to get any food. absolute joke of a garage.. also overcharging for petrol

Large store for a petrol station but can be busy at times causing long queues to pay.

Rude staff