My friends and I rented 3 cars from this rental company. 2 Renault Clio and 1 Nissan Micra. On the day of collecting the car, the gentleman from the company briefly marked the defects in the bodywork and, after paying the deposit, released the cars. On the day of return, at least two employees had already approached for inspection. They were looking for any damage. Unfortunately, having traveled in Western Europe before, I wasn't used to taking pictures of practically the whole car. My teammate, on the contrary, took dozens of photos. The gentlemen wanted to charge him for a broken fragment of the front fender - fortunately he had photos. Of course, they did not mark this on the card when issuing the vehicle. They looked for scratches everywhere, even at the bottom of the car, where the body goes into the chassis. Eventually they found a barely visible scratch. Although it was visible in the photo of poor quality, the gentlemen insisted that I made this scratch. I am sure that I did not damage the car in any way. The absurdity of the situation was that the car had a lot of paint defects during the rental, it was dirty inside, there was melted chocolate and dirt in the place for drinks. In my opinion, the gentlemen are cheating customers for insurance, and they do not repair allegedly damaged cars. I definitely DO NOT RECOMMEND this company and with all concern for others - I advise against it.

We were told that the deposit would be returned within 3 days after returning the car. After 8 days I called and contacted them on WhatsApp where I was told that it was sent, then I asked when it was sent and when to expect it and I was ignored. It is now almost 2 weeks later and we still haven't seen anything from our €600 Euro's. Today I will make one last attempt to contact them. If they again refuse to give me information about my money I will have to pursue further action. If they provide me the money/information today, I am willing to delete this review from Google. Edit: turns out we did pay with a credit card, so hopefully after a month or so we can finally get out money back. I will increase my 1 star review to a 3 star review. The car service was good, but I have been calling for weeks about the money issue. I have been ignored, could not get proof or receipts, and my number was blocked from calling the company. Only after I write the 1 star review above, they finally found energy to provide me with a picture of our receipt and react to my messages. I would recommend the car service, but I would definitely not recommended the people and their communication. Hence my 3 star review.

2nd time I rent here in 6 months. First time was all good. But this time, it's a full scan. Make pictures, from everything. They try to screw you! They kept my full deposit €200,- for an extreme small damage on the front window. (Reparation costs should be max 25€.) Additional they can't prove they repaired the problem. They knew I took all risk assurance and kept looking until they found extra damage. I could prove some damages already exist, with attached pictures. Company takes your money, and don't repair anything. Great Scam. Be smart.. don't use this company. Update after reaction from owner: you try to claim damage on my car upon return and after I've prove it already exist, you've asked me, do you have picture from the window?.... When I say no, you start looking into the window. I am 100 % sure the little tiny damage was there, but I didn't have proof. I hope other people will check the reviews before they book.

Just lost for words of the shocking car rental service I had received. I feel completely ripped off and would not be using them again. The car was terrible so I opted for taxis rather than drive that thing as I didn't feel safe in it. A whole day wasted going round garages trying to fix a faulty tyre on a car that was totally battered from everywhere. I suppose it is their runaround car they wanted fixed as I had my full insurance from a different company as it was the only black car there all the others were white. First my tyre repair cost, then they charged me €100 for 1 tyre how convenient when i could had the 4 old and ripped tyres replaced for €80 in a garage but they said no. The drivers mirror was shaking and totally unsafe to see what's behind if you would like to overtake a slow car. It was a terrible car.

This is probably the best car rental agency I have used all around the world:) First, I was met at the Airport Terminal by a shuttle bus (as described) waiting especially for me which drove me to the parking of the company 3-4 mins away. The process of renting was smooth and easy and the staff was very pleasant and well trained. Not more than 10mins after that i was on my way to Bansko with a new car with only 1080kms. I had a small problem during the rental but Daniel helped me and everything was solved immediately. Upon return the guys from the company found a small scratch on the rear bumper which probably was caused by another driver during the car was parked. I had full insurance and my deposit was returned ! Do not hesitate to use CarRent if you come to Bulgaria. Dovizhdan i Blagodarya

I been using the CarRent services for several years now, few times a year, and been getting great service. First thing first their cars are always really new. Prices are really completable, not to mention the long term discounts. Customer service is great, they are picking you up directly from the terminal with large minivan, so you totally skip the long lines at the rental companies and after short visit to their near by office, where forms are ready and it takes literally couple minutes we are on the go. We are also very grateful for their flexibility when we make changes and extend our stays, we always get same rates and even once they change our car twice straight from our home. Thank you guys and keep up the good work

Posting this as I feel many of the negative reviews here are unwarranted. In my experience, I paid a very cheap price for exactly what I asked for. Very quick and efficient, and no attempt was made to fabricate car damages or withhold the deposit. Shuttle bus to airport very handy. Something to note though was that newer 5 seat cars only have 4 seatbelts but are still advertised as 5 seat cars. However, on arrival when our new Renault Clio did not have enough seatbelts, we were provided with an older replacement model with 5 seatbelts with no problem.

I would sincerely recommend not to book a car here unless you would like to drive a Dacia Sandero that has a little fewer than 100 000km on it and is in dubious technical standing. As mentioned in other posts, the staff is very rude and the customer care is awful. Luckily for me, I had booked via a UK-based agency, which was very helpful in resolving my case, though I lost the first 2 hours of my vacation arguing with CarRent...

Everything went well, easy and on time. We took the car right from the airport parking. While returning it we chose to return to city showroom but when we got there they told us this is not a valid option, even though we could choose it while making online reservation on the company’s website. Other than that misunderstanding, they were efficient and easy to communicate. We recommend this company.

CarRent is the best car hire company we have dealt with in Sofia! We have tried many car rental companies in Sofia as we visit regularly. - Clear Pricing at good rates - Decent Cars - No Hard Sell for any upgrades or insurance - Very friendly service - Very helpful when anything happens during a trip. I cannot recommend these guys highly enough!! Will certainly use them again.

It was a very good experience with renting a car from CarRent. Communication with the company before booking was very easy and helpful. The car was almost new and in perfect condition. We were collected from the terminal on arrival and dropped back on departure. No hidden charges, no attempts to find car damage to charge money on the return. Really recommended

That’s the seventh time I’ve booked a car with CarRent Bulgaria. The service was perfect, the car was delivered as always on time to the hotel, the vehicle was in top condition. I had to change the place and time for the handover and that was also uncomplicated and easy, thanks to their friendly and flexible staff!

Globally, serious company. But they're able to rent cars without brake pads ! I let you imagine my reaction when I realized, in the mountains, with my baby and my wife, that my car was no longer braking. They reacted well, but simply reimbursed me for the new brake pads, without any commercial gesture.

Rented an opel astra for 2 weeks. Staff were friendly and helpful. Getting the admin sorted was quick and easy. Deposit returned quickly after rental. The rental prices were competitive and they accommodated a very early morning return with ease. I will be sure to use them again on my next trip.

I can’t say anything negative about CarRent Bulgaria. Reservation was very easy. The service was excellent! The vehicle was great - they have a big selection of cars. The guy at office answered all my questions and he was super nice. I would highly recommend renting a car from them! ⭐️⭐️⭐️⭐️⭐️⭐️

Very good rental agency! This one provides a shuttle upon your arrival at the airport to bring you to the agency, which is very convenient. The staff of the agency is very friendly and answered all our mails very quickly. The car was in perfect condition and made us travel all over Bulgaria.

Very smooth and quick check out and check in process. The staff are professional and very polite. We had a small problem with the key when we first got the vehicle, they responded immediately and fixed it. I am happy to rent from them again and also recommend them to other people.

Very helpful and super friendly staff with flexible service. They were the only one rental car company who managed to find me the exact car I wanted. The car was clean and in very good condition. Very quick pick up and drop off procedure. I certainly recommend this company. ✌…

We rented a car directly from the company with full ensurance, the car was great and the guys in the office were very kind. They came to pick us up from the airport (not more than 5 min ride) and then they gave us a ride back to the airport when returned the car. Recommended.

The company picked up and returned us to the airport in the timely manner. They also responded very positively to our request to get another car and we received a bigger newer car. A positive surprise overall, very flexible staff and i would rent there again!

Изключително доволна съм от услугите! Дадоха ми чисто нова кола, бяха много любезни и и двата пъти, в които звънях с въпрос ми отговориха веднага. Върнах колата в много ранен час и без никакъв проблем. Следващият път отново ще наема кола от тук :)

We rented a 7 seater Opel Zafira. They only had a 2017 model. We were a little worried, but they assured us that the car was in perfect working order. The car was of course a bit old but it served us faithfully for 11 days and without any… Още

Excellent Car hire. We rented an Opel Zafira starting in Sofia, Bulgaria. We paid to travel into Serbia and Bosnia and encountered no issues with the company. Great service and great communication throughout. There is an extra charge for… Още

I used CarRent few weeks ago and I highly recommend this company. We were a little bit nervous about all things with the rent, but the staff were very helpful and friendly. The car was new and clean, I had only positive feels during our… Още

Me and my family were loyal clients since 2018, taking cars 2 or sometimes 3 times a year. But I can assure that this year is the last one. They gave us a RENO MEGANE, the car smelt like eggs, but my mom bought car perfume and we didn’t… Още

One of the best rent a car services in Bulgaria. Came to Bulgaria from Germany and hire a car by them. The service was quick and correct. The prices a good and the hygiene in the car was amazing. I only can say use this rent a car service

CAUTION: They'll do anything they can to find "damage" on your car when you return just to get a few extra bucks out of you. I'd highly recommend using one of the large, worldwide rental chains instead of this location. Renter beware!

Препоръчвам на 100%, много дружелюбен и бързо работещ персонал, рядко се срещат добри rent a car фирми, за това изобщо не губете време в размисъл, това е фирмата, ще останете доволни! Много благодаря за прекрасното обслужване!

I use this service for the last year quite regularly and appreciate the reliability of the team of @CarRent that is always ready to help and support my requests, picking me up at the airport no matter flight schedule delays.

Great experience with CarRent agency! Their ability to fulfil my needs about the car I needed were second to none I’ve encountered. Cars are in fantastic shape as well. Prices are very good, recommended!

Very good and helpful staff very good prices!!! They take us from the airport straight to their office rent the car. When we took it back ws also.very friendly and took us to the place we wanted!!!!

I absolutely do not recommend this rental. They confirmed the reservation and then they cancelled just few hours before pickup. If you are searching for a reliable car rental DO NOT CHOOSE THIS ONE.

I was impressed by service and kindness! No tricks no palavra , no atemp to find damage or just to make nerves! Exelent approach to clients! Wish you only best! Will come to you back soon! Thanks!

Много съм доволен, неколкократно съм взимал коли от тук винаги са били чисти и в перфектно техническо състояние, екипът им е предимно от младежи, които си вършат страхотно работата. Препоръчвам!!!

I have used their services several times and I can assure you that I have always been very satisfied with the attitude and professionalism of the guys working there. I recommend them to everyone!

Бях приятно изненадан с последния модел Клио 2021, въпреки че като правих резервацията показаният модел беше по-стар. Персоналът бяха любезни и услужливи. Депозитът ми беше върнат на момента ;)

Големи професионалисти в това което правят, препоръчвам ги! Малко са далече, но пък колите са чисти, реално време на каране(не ви дават зор), и екипа е млад и амбициозен!

The staff is incredibly helpful and welcoming, the cars are in a perfect condition and the whole service is excellent. Would definitely recommend!

The smoothest car rental I’ve had. The staff is very professionaland the cars are in perfect condition. Definitely will use them again!

Най-добрата фирма за коли под наем в София. Голям избор от автомобили. Бързо и качествено обслужване с грижа към клиента. Препоръчвам.

Very kindly staff. Every time I take a car from them, the car is clean and the attitude is perfect. Thank you for having!!!

Good service, the car was OK and the process of renting went effortlessly. Would use again if I have to.

I Recommend this local car rental company. New cars, good service and not on the last place, good rates.

Excellent service. I have used them for many trips they always get me the best car rental deals.

Отлично обслужване и професионално отношение. Excellent service and professional attitude.

Най - добрите, надхвърлиха всичките ми очаквания препоръчвам с две ръце !!!…

great service and people. i go there often and i have no complaints.

Доволен съм от обслужването , чисти и добре подържани автомобили.

Много добро отношение,много приветливи.Бих се върнал отново!

Коректни и надеждни ! ТОП ЦЕНИ И УСЛОВИЯ ПРЕПОРЪЧВАМ!!