I absolutely love my triple A membership, it's so worth having. Every person that has came out to me has been super nice and quick and my one and only complaint is the wait time, it take a good hour to get help... but the help has been accurate, courteous, and just good people. I do have the platinum card and will keep it renewed.

I think the ladies named was Cindy that I spoke to, I am 50 years old and the way she spoke to me was unreal. I would not even speak to a dog that way, this was the worst customer service I have had. I will be canceling my membership and will not return. I think people need to calm down and remember what customer service is.

Google had us go into Publix for AAA that was not thier location the store employee daid across the street and down a little ways.That was wrong as well. AAA is actual in the same shopping center as Publix just at the other end of the row of shops . AAA of course was excellent and took care if all our needs as usual.

Our vehicle broke down and I used AAA to get towed. Mike, who is from Bolivia, was absolutely awesome. To whom it may concern, this man deserves a raise, a bonus, and a paid vacation! He was courteous, he showed up in less than 30 minutes, was friendly, and very helpful. Best towing experience ever. Mike is the man!

My experience with Triple AAA was a solid one. They were a couple hours delayed which is only reason for the 4 stars. Thankfully I was not in a hurry, but the driver Anthony was Professional and courteous. Towed my car with no problems to the Shop. Would use again

Got into a wreck needed my car towed. They had me waiting over 2 hrs however when they came the tow truck driver with Vice Towing, Ronnie, was super nice. He easily transported my car to the shop and even gave me a ride home. I really appreciate him and his help.

Ronnie with Vice towing helped me out on Mothers day. My Jeep broke down and Ronnie made it a point to get there asap. Walked me through the process and I was able to get my Jeep so I could repair it. Thank you Ronnie. You made the process really smooth.

Called AAA at 8 am sat the next 9 1/2 hours on the side of the road for service that never showed up . I don't recommend anyone to use this service if you live in a rural area cause they do not live up to their word ! Will no longer be useing AAA !

the people who took the call were great. However, I never got the tow truck that I needed. the time was being pushed back and back until it said 1130pm. I called at 1 30 p.m., and my brother ended up driving an hour and a half to JAX to tow my car

Had a flat on my camper. Was told if I got a membership and paid an extra $50 they could come out today and fix it. So I paid membership and paid roadside the extra $50 ...but when it came to them coming out to fix it. They said it would be

My wife called to get a tow truck yesterday morning at 8:15am. Was told there would be someone there by 10:30. At 11 my wife called because no one had showed up or called. This went on about 4 times throughout the day. Only to find out that

My fiancé put in a request at 2:48pm today when her vehicle broke down on the side of the road. They told her 175 minutes initially to get a tow, which is already a long time. When 5:55pm rolled around, and their app said they were going to

Long time AAA member, never have I ever had such a bad experience. I used the mobile app to get a new battery/jump and after waiting an hour and a half no one ever contacted us to say they were on the way even tho the app said someone would

The experience with getting a tow truck was horrible. I called AAA for tow truck service at 3:30pm 1/29/22 and 2 hrs later someone called me back to tell me that the truck was going to take long than expected. I was supposed to get another

We put in a roadside request after our car got stuck in some wet grass out front of a friends house. We waited for 3 hours and when I finally called back in AAA said they couldn’t reach the tow truck and at 9pm there was nothing they could

I read mixed reviews for the AAA, but recently I just went to this location since its super close where I work. i have to get my passport photo done and since we are AAA members we get it for FREE! To be honest this was my first time being

Triple AAA has terrible Service. Do Not bother getting a membership unless you want to deal with their customer service headaches. When you call for long distance service is the worse. I highly recommend searching for a different service.

Called for assistance. My key was not working. Told me to go get spare key and try that ( they could not come out if I had spare key). I did . Still didn't work. Was able to get into car but battery was dead. Called them back to come out.

I would give a zero or negative number if I could. Left me hanging all day in a hot parking lot (over 97 degrees) I called at 2:35 PM, brought my motorcycle home myself in a horse trailer. Got home at 10:50 PM. The tow truck ETA was 4:35,

Have had a AAA membership for some time. My 67 year old wife is currently stranded in a dark parking lot with a dead battery. She has called repeatedly for over an hour, and can't get a return call. Don't buy into their sales BS about how

My sister and I had a tire blow out in Jacksonville Florida ,right on busy expressway yesterday . DANGEROUS !!! My sister called AAA and we had Jimmy come save us in 1hour . My sister didn’t have a truck jack in her Nissan Frontier(?), so

I called to have my car towed around 7 pm tonight and was told the tow truck would be here around 10:15pm. Well, that time came and went and I called AAA back. I was told that the tow job had been denied by multiple perspectives and that

I have been waiting since 12 pm to get a tow. It’s 9:00 at night I haven’t been able to reach anyone on the phone. I’ve had no information as to why this is taking this long. I reserved the tow at 9am this morning and the ETA has changed

If I could leave a 0 star I would. Had an appointment to pick up my truck between 2:30-4:30pm. No show, called at 5. Person stated they were just a little bit behind. So we waited another hour. 6pm we call again, and they say they are on

Called them to request help with my tire all I need is air so I ca make it home… I’m not m a dark parking lot and was told that when they get somebody I will get a text….. no one texted me I called them back upset of course because I’m a

Very bad customer service. Was denied service by this man. His exact words was “I already worked my 11 hours, and I won’t do an hour more” said with the NASTIEST attitude, and all we needed was air in ONE tire, and pay was offered. Mind

Called for a tow truck about 10-10:30 PM. Just needed help getting a tire off that was stuck, They sent a link and called with updates. Then about 12AM they asked if i called roadside assistance cause that would be faster. No, I pay for

SEVERELY DELAYED TOW! Not the first time either. I waited 7 hrs last time. I've been with AAA since 1997. I will likely cancel my membership. This is not the company they were just a few years ago. You'd do better by opening a tow fund

This has nothing to do with the people that work in this office. I bought a AAA membership and when the time came to use it I called for a tow truck. I waited the entire day and no one showed up. I had to pay out of pocket to get a tow

Popped a tire on the way back home from a store. Called AAA right after, at around 7:30 PM. I called their number multiple times to check in and they called back to update me. The customer service people I talked to were very friendly,

Had me waiting for 5 hours to get somebody to put air in my tire. Never received a call from anyone and when someone finally showed up after 5 calls and having to speak to a manager, the driver told me that they didn't give him my cell

I needed roadside service. First, I didn't get the membership renewal notice and I had to go through a long process to renew my membership. When I asked them why they didn't notify me though the many ways they have to contact me, they

AAA is the worst experience ever if you ever have a breakdown and need a tow. Three or four times over since I have been a member a family member or myself have needed to get a tow because of a breakdown. We call in and am told thirty

Had a dead battery on my way in for my oil change and tire rotation at Goodyear (good timing I guess). Called in for jump and was told that it would be a 4 hour wait. Guy showed up in 20 min. Took forever for the guy to try and figure

Called AAA AT 9:30 AM, 22July 2022. I was at Sonny’s BBQ in St Augustine Fl. Battery was dead so I needed a jumpstart. When I spoke W/the young lady she said it could take up to 1-1/2 hours for help to arrive. I could live with that.

Monday Mayday!! Ran over a ladder on interstate 10North and called triple AAA at 8am. Awesome arrival at 831. Looked at the oil leaking and explained to me and fiance what it looks like and possible amount for part and labor. Very

Beware, don’t get a membership with AAA lol abandon you on the side of the road. I don’t understand how technology can wipe out a corporations ability to provide the service people have been paying for.

AAA is a wonderful insurance company (5star) The Branch we went to for a map of the UK went well yet the only map they had was so congested that we were unable to use it while there in England.

Very disappointed in service, 4 hrs for a flat tire to be changed. Never showed or called back. First time I have tried to use this service and will very likely not going to renew my membership

we came in and was told it would be a minute for the lady to help us. Her customers left and we were still sitting and waiting. Total of at least 30 minutes. Finally got up and left! …

Fast and reliable service, the lady at the front desk who helped me get my passport photo was so helpful and nice to talk to. I also didn’t realize this was such a big office.

This is a terrible AAA . I waited over 2 hours for a tow and nobody ever showed up. I received no notifications about delay or were my ride was absolutely terrible service

Super fast, I was in and out in no time. Got my IDP renewed and easy to roll! They even took my picture on the spot for $12.

If it's not bad enough that I have to waitfourdaysto use the membership it's is taking more that 5 hours s for a tow truck!

DK if this is the facility that arranges for road service but we will never use them again as they never showed up for us !

I am a single female and was left stranded because AAA Jax did not not check my Colorado membership and refused service!

Very bad experience! Had a flat tire and setup a service order using the mobile application. After

Cindy has been such a blessing helping me to navigate the details of my auto insurance policy.

Don’t go here if you need passport help. You’ll only get a Form …

Hard to get staffed on the phone. When I did they were not very nice