Rented a car from them due to my car being involved in a collision. The person who had hit my car had to pay for my rental because my car was in for service. Everything was fine until i got a bill from my credit card company stating they a fee of $84.75. So i called Alpha Car Rental company and inquired about the amount was taking out. He responded saying there was dog hair in car and i agreed stating yes i have a pet but no where it said no pets allowed in car nor did he mention it to me. He states that he called the number i gave but I actually didn't receive a call and was charged for something really stupid. The car wasn't in any perfect to start with had enough visual imperfections and the way he handled the matter wasn't nice. Overall bad experience with this company wouldn't recommend it at all!

Very Poor Customer service Mentality, Don't ever give your credit card and don't ever get a car from here, they will charge you extra money without telling you from your credit card. I had a very very bad experience with this rental company. my insurance allowed 1500 for the rental and this company gave it for 1900 and my garage mechanic paid the rest of owing 400+, after few weeks they charged 400.00 from my credit card. this rental company is very very greedy person who likes to steal money from others pocket. They need change this mentality or they should leave this business. I don't even want to give a STAR but i have to in order to post this and People be aware of this company. i don't want others to go through these situations.

Was significantly cheaper than everyone else I called. I was moving from Toronto to Kitchener and then back. This was in 2014 towards the end of the month. I believe it was actually July 30th. I made an idiot of myself by yelling at the guy thinking the 16foot truck wasn't a 16 foot truck when it actually was. He was still very nice to me after the fact and then even gave me extra time because they'd be closed by the time I got back to Toronto. I believe his name was Sam. I'm sorry about that dude, but I referred a friend to you so hopefully that makes up for it. Give him a good deal like me.

If i could I would give 0 Stars but i have to leave a star. This company is fake and a sham do not give CCD info to them they charge unauthorized expenses without your knowledge and forge contracts without your knowing. Says they don't do less than three week rental. Take advantage of people in vulnerable situation and when that person had an emergency and had to leave the country they charge cancellation fee. Plus pick up and drop of fee as there was no physical address to drop it off.

I have been renting trucks and cars from them for some times .when i came into pick up my rental the employees had my vehicle ready to go. i got out in great time. i was really impressed how easy it went , that has not always been my experience.when ever i use the 407 or receive any parking tickets i do inform them and pay them as well without letting them to charge me on my credit card .I do know that they have the right to charge my credit card.Thanks.

This guys a big scam in gta charges me $1000 on my credit card then he was blaming other car rental alpha luxuary when I rent it car from alpha car rental. Again we rent it car from you you charged my credit card then you were playing games of saying it’s not your it’s alpha luxury it’s you who we rent it from now your telling me to do charge back if you can’t do proper bussiness don’t do so stop blaming it to others

Whether you need a rental car for a vacation or while your vehicle is at the shop, there is a car rental company that has exactly what you need.They do offer a very good service.i have been renting from them for last three years.Any issues ,they sort them out very well,if you be straight forward with them and carry out a proper communication . They are affordable and very easy going.

I called in last min to rent a 8 seater vehicle, the owner was very helpful, accommodating, friendly and very honest. Since I live far, he even recommended few places near my area and in the meantime he held the vehicle for me. Even though I didn't get the vehicle from them due to our trip plan changes, but I will definitely go to them in future for any rentals.

Baddest car rental ever witnessed rude spoken people no manners. The rental i booked had snow in front of it when I asked to remove it they took the key back inside and asked me that they won’t give me the car. Me and my friend drive for 45mins from brampton to Scarborough for the car as I needed it very urgent. Baddest car rental never ever go here.

Great customer service I've been renting here for awhile now and they care more that the customer is happy then anything else they always help me when needed and always try and give me the best price possible even when the season is high

Loved this place, they picked me up setup was quick. Good customer service from Ram, understanding and flexible, changed cars halfway was easy. Rented the 2019 mustang. It was amazing. Good rates. Going back for the mustang …

worst car rental place . cheap cars . cars have lots of problems. worst costumer service . THEY CHARGE YOUR CARD AFTER YOU FINALISED CONTRACT AND THEY DONT EVEN TELL YOU > worst experience with a car rental pleas

Very friendly and helpful customer service. Always there to help you get a car, even if it is a last minute need. This car rental places price is the best. Vehicle are in an amazing condition, very clean.

Was nice experience renting with alpha ..got clean car with cheapest price in the market.The employees working there was helpfull. Will recommend to rent from alpha beyond expectation. Thank u

One of the best car rental places of all. He's very professional and gives good prices for very nice and clean vehicle's. I would highly recommend this place, and would rent from them again.

WARNNING stay away . Charged $129.99 a day for an AUDI A4. Plus $99.00 for delivery of the vehicle total payed for 21 days $3,243.76. WARNNING STAY AWAY FROM THESE SCAMMERS.

They didn't have the car I originally booked, had to use something that consumed more gas, but they compensated and priced fairly.

Very speaking dealer - rents only to insurance companies - After hours pick up and return Very helpful

This company steal my money from my credit card after 18 months later. This biggest joker and liar.

Great customer service big range of cars available decent prices

There website is not updated with the actual cars they have.

Good place for quality cars Good rate and friendly staff

Zero star rating DO NOT RENT HERE. Bunch of scammers.

Went to the place sign said open but it was no staff

Great people and inexpensive reates

Web site operating very difficult

I rented it for more than 3 weeks

Very clutch and friendly service

Good deals and services.

owner was friendly.

Very good service

Excellent

Good