Great customer service. Plane was heavily delayed and arrived at the 10.03pm (they close at 10pm). Ian opened up the branch to accomodate me after it had closed - most people would not have put the effort in. Very very much appreciated, fantastic work Ian, clearly a great representative of your organisation Alamo. Heavily recommend.

Car was clean as a new one, but the car was a little jerky when cruising at around 80 to 95kilometres an hr...The MAIN thing that did annoy us was the Airconditioner...it was very poor in hot conditions..would not cool the car down very much at all...apart from those hiccups, very happy. Thank you

The customer service from Ian at Alamo Melbourne was beyond amazing! I was lucky enough to have him for both pick up and drop off of our hire vehicle. Process was quick and smooth! Thank you so much Ian, we will rent with Alamo again as a direct result of your service!

Really nice experience using Alamo. We took the Hybrid Camry and it was pretty much brand new - we drove the entire great ocean road and back on a half tank of petrol. From walking into the office, we were driving out with the car in around

Disappointed is an understatement. Inspected the car prior to our rental, noticed a decent scratch/dent in the front panel drivers side, showed the customer service lady who acknowledged the damage. She said don’t worry it’s already noted

Had a great experience picking up my car from Alamo rental at Melbourne airport. Efficient management of the line (shared agents across 4 companies) and service when I got to the counter. Shout out to Jessie who served me and made sure I

Took a car as part of holiday with TUI, was the. Advised I needed to pay nearly 500 dollars for cdw then an addition amount for upgrade which was around $200 with taxes, I paid that and charge amount on card seemed right but then pending

Horrible service. They shut their office before midnight and walked away before calling the customer. I checked online is they can see that flight landing at 11:20 pm! I tried to call their customer support no one answered. I hired from

The team was so helpful. I had just lost my physical drivers licence the day before I arrived in Melbourne and the manager helped me to download it from the Service NSW app. Customer service top notch and car was brand new and very

If I could give negative 100. I would be somewhat happy. Horrible service. Have wait in line for over hour. After that again wait for the car to arrive. So much miscommunication. Horrible horrible service. Avoid them

I highly recomment Alamo when hiring a car from Melbourne Airport. The car was excellent and the service very friendly and seamless. We had no trouble finding them and the return process took seconds. Thanks again.

Excellent and efficient service. Good price and easy to deal with. Ian, at the Alamo service counter at both pick-up and drop-off was friendly and efficient - an asset to the company. Will definitely use again.

Car pick up was easy and Paul was very helpful with some good advice about managing toll payments - thanks Paul. Rental price was excellent compared with others and car was late model - pleasant to drive.

Our rental experience was great! The check-in went smoothly. The car was ready, in good condition, and drove well. The price was good. Overall, I would recommend Alamo as a great company to rent from. :-)

Best service easy to deal I will use this company for my next business trip better than other few companies around them as I had but experience with others, this company so far the best. …

Adorable price, excellent service, staffs won’t intimidate you to buy their insurance if you’ve already had a 3rd party car rental insurance, and won’t be blackmailed while returning as well.

I booked with this company Pros: No prior $ was required, insurance was good, no excess, roadside cover is seperate cost, but very reasonable price. Staff was friendly, car condition was

The pick up and return is seamless and quick without hiccups. The car is pretty new at 42000km mileage and clean. The only complaint is no android auto in the Toyota Camry Hybrid i rented

Melbourne Airport Australia. Had a great reception on arrival. Car was in top notch condition. No dramas on return. Highly recommended and ready to use again in a few weeks …

My experience at pickup and drop-off was amazing! Over and above the car was outstanding. It is the best car I’ve gotten in Australia for the most reasonable price. A BIG …

Can’t be happy enough with customer service and also with the vehicle. The car was very comfortable, clean and spacious and running smoothly with updated technology. Pick up

Great experience during car pickup and drop off. One suggestion they should have their company logo more prominently at the airport. Good car choice and good food suggestion.

Efficient car hire process at Melbourne Airport Terminal. We received a free upgrade due to our car being unavailable. Quick rental return process. Would highly recommend.

Great experience with Alamo. Car clean and with few kilometers. I'd like to thank Yusuf Han, especially. He was very professional ! He knows his job very well.

Would highly recommend, booked a mystery car and was given a hybrid Corolla which was in great condition. Seamless pick up and drop off at Melbourne airport

Amazing staff. Fun. Helpful. Friendly. Charming. If it’s possibly to enjoy signing papers to rent a car, these great humans made it possible. Rockstars.

We had a very pleasant experience in renting a Camry with Alamo. The car was quite new with good condition, the team were very friendly and helpful.

Good & responsive service from Ms Vesna (CS) at Melbourne Airport including a car upgrade after my existing booking was unable to carry my luggage.

Smooth check in and drop off. Clean car and good value. Special thanks to the Alamo lady who took care of me. She is very kind and helpful.

Great service, great pricing couldn’t fault them. Car was clean and even got a bigger car on check in which was great as we needed it.

Very grateful for the office to stay open an hour longer than normal, to 1am, at Melbourne airport, so I could pick up the car.

Great experience. Easy to pick and drop off. Car was brand new and was so clean. I would recommend Alamo to all my friends

Very polite helpful staff. Easy to do check in on line to make purchase quick. Clean reliable car. I will use them again.

Car was in very good condition. Love the CarPlay and the process of getting the car was pretty quick. Thank you Alamo!

Great price, great service and even got an upgrade of car. Easy to return. Overall a fantastic experience.

Great service. Clean and well maintained vehicle, and staff was amazing in helping with the car return.

Excellent service. Good car, great pick up and drop off instructions, will use them again for sure.

Friendly staff. One tyre was showing as under inflated and they immediately allocated us another.

Great! It was a smooth experience, friendly customer service and the car was in good condition.

Checkin 10 Vehicle 10 Ease of finding return location -10