Alpha Car Hire Melbourne Airport

619 reviews

157 Mickleham Rd, Tullamarine VIC 3043, Australia

alphacarhire.com.au

+61385926377

About

Alpha Car Hire Melbourne Airport is a Car rental agency located at 157 Mickleham Rd, Tullamarine VIC 3043, Australia. It has received 619 reviews with an average rating of 4.2 stars.

Photos

Hours

Monday7AM-6PM
Tuesday7AM-6PM
Wednesday7AM-6PM
Thursday7AM-3PM
Friday7AM-3PM
Saturday7AM-6PM
Sunday7AM-6PM

F.A.Q

Frequently Asked Questions

  • The address of Alpha Car Hire Melbourne Airport: 157 Mickleham Rd, Tullamarine VIC 3043, Australia

  • Alpha Car Hire Melbourne Airport has 4.2 stars from 619 reviews

  • Car rental agency

  • "Alpha car hire is located at A1 airport parking"

    "Effortlessly fantastic! I had a terrific experience with Alpha car hire Melbourne"

    "Not very bad, not very good"

    "Alpha car hire is off site at Melbourne airport"

    "Alfa car rental company staff at Tullamarine Melbourne provided a delightful car rental experience"

Reviews

  • Shawn

Alpha car hire is located at A1 airport parking. When landed from terminal 2 please walk out to the airport shuttle lane, call alpha car hire that you have arrived and wait for a shuttle bus. The shuttle bus would write “A1” on the windscreen and it’s visible. The driver is friendly and you can just ask if this brings you to alpha car hire. A1 airport parking is 5-10 minutes away from Melbourne airport. I was served by Steven, super friendly guy, goes through the documents and car assigned to you. Everything was super smooth. There will be a credit card deposit required depending on how many days so the deposit fee varies. I believe you can also use cash. Do ask the staff. I was assigned a new MG car which is only a year old. Everything was perfect with CarPlay. The car is smooth and no issues with the car. It was perfect. When returning the vehicle, everything was simple. Make sure you fuel up the vehicle, also try to clean your vehicle before returning. I washed and vacuum the car the day before I return. Steven checked the car and everything was great. The credit card refund was done in the spot as well. This will be my go to rental company for many years to come. Thumbs up to alpha car hire. Note: There are too many negative reviews on google that does no justice to the company. I have personally tried and can attest the amazing service they rendered.

  • s m

Effortlessly fantastic! I had a terrific experience with Alpha car hire Melbourne. I chose Alpha as they had great reviews and it was half the price of all the other major car hire companies at Melbourne airport (who had pretty bad reviews despite being reputable companies). Renting a hire car can be daunting, especially with so many offerings, different terms and conditions and a majority have high excess fees if something happens, unless you fork out a big amount on their in-house insurance. After hours comparing companies I decided to give Alpha a go. I called with some questions and the lady who answered was so helpful and sweet! She booked my rental in with ease and I was left feeling so impressed by the customer service I received! The shuttle from the terminal was easy to book and arrived quickly. The driver was such a fun girl and my partner and I had a great chat with her. The pick-up process was really easy and quick. The MG ZS EXCITE we rented did the job for the week and we had no issues. The checkout was even easier! We just handed our keys to the lovely lady and the desk and we were off to the airport! Thank you to the Alpha team and Melbourne airport for such an stress-free and easy process! It really made our trip so carefree. You are what all rental companies should be! I hope you enjoy the wine! You’ve absolutely earned it!

  • LI JIE TIA

Not very bad, not very good. 1 - booking on website shows pick-up is at airport, and when when i got my voucher, it says off airport. 2 - there was no mention of security deposits on the website or third party pages, or even in the voucher. Until when you collect car, they ask for security deposits. 3 - they could jus put informations about shuttle is every 10mins interval and where to find it, rather than to make us call them. I had difficulty getting to call out, since i can purchase data and use data only. 4 - after i returned car, the staff didnt mentioned to me how to get my security deposits released. I have to find it out thru a SMS being sent to me, and it looks like a scam SMS. 5 - security deposits takes 28-31 days to be released. 6 - the car i got was an equivilient of KIA sportage. I was arranged with HAVAL (china brand). Not too bad to drive, full tank gives a range of about close to 600km. 7 - car is clean 8 - the car system ask to be serviced when i got it.

  • Sara Sonnberger

Alpha car hire is off site at Melbourne airport. We landed terminal 3 and called to say we had arrived. The shuttle bus driver was friendly and efficient and on-site as we walked up to the pick up area. Their property is 5-10 minutes away from Melbourne airport. I was served by friendly staff, went through the documents, assigned the car, explained the toll charges app and the credit card deposit required. Staff member did visual check of the car before asking me to sign condition report. Very thorough. Everything was perfect with CarPlay. No issues with the car. When returning the vehicle, everything was simple. We fuelled up near to the airport, handed in the keys, waited only five minutes for the shuttle to take us back to the airport. The credit card deposit hold was removed the next day. Definitely going to use Alpha Car Hire again.

  • Robert Kol

Alfa car rental company staff at Tullamarine Melbourne provided a delightful car rental experience. The staff were incredibly friendly and welcoming, making the customer feel like a valued guest from the very start. The professionalism of the staff was impressive, with great attention to detail and a keen eye for organization. Yet at the same time, the staff remained approachable and easy to converse with, offering tips and advice on where to go and what to do during the trip. The manager must be very proud of the amazing team he has built, as they worked together seamlessly to ensure that the customer had the best possible experience. Overall, I would highly recommend Alfa car rental company to anyone visiting Melbourne and looking for a reliable and enjoyable rental experience.

  • 오진정

Pick up was okay, just took a long time to be attended as there was only 1 reception working on the day. However, the drop off was terrible, they told me to arrive by 5 to 6pm as they close at 6 but the traffic was terrible I could only make it by 6pm as the gps updated its time. I wanted to ensure they aren’t closed so I gave them a ring at 5.15pm but my call got transferred to the after hour service desk and they told me they have shut early without any valid reasons. I was so worried I would miss my flight as I didn’t have any idea how to return the vehicle without the staff being on the site. They couldn’t help me through the phone and hung up on me, just told me to ask the shops around them for help which I think is so irresponsible. Just so terrible, wouldn’t recommend.

  • Kaveh Danai

The car I received smelled like an ashtray full of cigarettes! I let them know and asked for replacement. But, they only used a spray in the car which only worked for 5 minutes. I drove 45 minutes to my destination with my wife and kids in that smell. Called them and let them know that I will drive back to return the car. So, after a long journey, I had to drive back again. They promised that at least they won’t charge the tolls cause it’s their issue which they charge that later as well. I have booked cars many times in my trips and has never been treated like that. The second car also had tire pressure issues which caused the car to be felt too unsafe. I won’t even recommend them to my enemy!!!!

  • Lisa Ess

Hands down, amazing service! Easy online booking, very competitive pricing, car was immaculate and a dream to drive. Customer Service staff are down to earth and a real crack up, shout out to Debi and Natasha, what a riot these ladies are, really made my day sharing a laugh with them after a really hard, emotional week in Australia (wasnt there for fun as such). I didnt find great CS whilst in Australia but these ladies really made up for that. Also the lady working on Saturday 30th July was fantastic (didnt get her name). Will highly recommend to friends travelling to Aussie and will use them next time I'm over.

  • Nora liu

Rate is fine. The staff lacked patience and the process was very slow. They did not like to answer your questions. They were unfriendly to me and felt discriminated against me. The car I rent CarPlay is not working which is really bad. Also sometimes the reversing camera is not working as well. Not that what he said was new, and these problems were not told to me before I drove away. Pick up location and drop method is not convenient, not suitable for people who need rush to go. Not recommend Especially if you're visiting Melbourne for the first time. Will not use this company again.

  • freddie lee

Booked online for a vehicle for 16 days driving from Melbourne to Adelaide and back. The only positive web customer reviews I read is for Alpha. True enough, I rate them 5 stars for prompt response, clear communication, ease of pick up with airport shuttle and car return. Best part is Mr Stephen granted an upgrade to a brand new 7 seater SUV and loaned me an iPhone cable for Apple Play connection which made my driving for the whole trip so much more enjoyable. I will definitely recommend Alpha for everyone who wish to enjoy driving in or from Melbourne. Price is most reanable.

  • Chris Lee

Originally, I paid 50 dollars in advance at the airport rental car When I made an intenet booking and I was advised that the payment amount was 70 dollars at the counter, but I asked for 148 dollars when I reached to the counter. I paid $148 but when I realised that I had overpaid and requested a refund at the next day. The contract he presented was not even signed by me, and I demanded that the original contract be 70 dollars, but it was rejected with insulting language. He ripped off me.. be carefull for this company.

  • Nghi Ho

Outstanding experience. This is my first time renting a car from Alpha & it was one of the best auto rental experience ever. Great price, as it was 50% less expensive than others. Quick pickup at Melbourne airport, a few minutes ride to rental center. Check in staff was extremely nice & efficient. Got the vehicle we requested, it was fine. Also efficient return & ride back to MEL airport. A week later, we received email with toll charges & it was pleasantly cheap, with no other fees/charges. Highly recommended.

  • Go TAS

This was our second time of hiring a van(People Mover) from Alpha. It was very positive from the beginning to the end. Steve who welcome us at the office was a great man of help in finding the best way to return the vehicle over the weekend. So we ended up saving heaps from the beginning to the end by paying only half of the rate of other big rental corporates and getting the airport drop-off service from the rental office. We will definitely use Alpha again whenever it allows us. Thank you again!

  • Emily Davis

Easy to book online, super friendly team, we had an overall great experience. Super handy to have the shuttle too! The only thing I can say was a slight worry was that we had a warning light on the dash and no vehicle manual to refer to in the vehicle - I would like to suggest having a copy of the manual readily available in case of situations like this (where you’re most likely not familiar with the specific make/model of car). The team were really good about the whole thing! Would recommend :)

  • Dennis Camporedondo

Alpha car hire exceeds my expectations and I was so happy I chose them for our car ental during our 1 week holiday in Melbourne. Everything was smooth from booking to pick up, very friendly and accomodating staff and no hidden fees as everything was explained thoroughly, our bond was given back hours after we returned our rental car which surprised me as other rental companies gives you days even weeks to get your money back. Highly recommended and will rent again from them on our next holiday.

  • Daryl Walsh

I cannot recommend Alpha enough. We rented a car from Melbourne Tullamarine. We had a couple of card issues after our initial booking and within the cancellation period that required flexibility from Alpha. When dealing with companies all i ever ask for us understanding and to make things easy, I didn’t get his name but the guy we dealt with did exactly that. Very straight forward process. Thanks for a fantastic customer experience. Will definitely use Alpha again.

  • Keith Oakland

Utterly useless, kept my name on their automated account & kept receiving bills for tolls even though wasn't in the state mentioned in invoices. No customer service even after sending emails telling them of mistakes. Would never use again, rubbish in car when first picked it up didn't get off to a good start then to get threatening letters from eastlink of unpaid tolls. Would never recommend to anyone. Zero stars if possible. Absolutely terrible experience

  • Maher Sousou

I hired a vehicle on Saturday the 16th till monday 18 dec. Upon recieving the vehicle MG ZS the vehicle was filthy and not washed. Furthermore, i dont like the feeling of paying for vehicle insurance twice. Tried to discus this when handing the vehicle in and was told as we when through discovery, Alpha have no communication with them and are unaware if we purchased insurence from the website, hence why i paid it twice. Will not use your services anymore

  • Ale Johns

Shuttle to and from the airport is easy. Follow the map sent via email after booking, shuttle runs every 15 mins even before the 7am open so you don't technically need to call for pickup like we were told. (would have saved us 20 mins of waiting). Drop off after hours was easy even when the Alpha was closed as we dropped our keys off at the parking place next to the office. Great value car hire a lot cheaper then the others. Thanks again for your help

  • William Tapealava

From the let go, from the airport to the rental place which was like 15mins from Melbourne Tullamarine airport was fast. I called the office that I needed a ride and the shuttle was already there. I hired a small compact car Kia and had no issues. Returned it back and got a ride back to the airport. The cars are clean and modern, the service is excellent compared to the other generic rental cars and affordable. Highly recommend.

  • Jay Tan

Rented one of their Compact Automatic series, was quite surprised to receive a fairly new car (2000 Mileage) best part is it is filled with features. They were in the middle of shifting into their new office and they also made the effort to call you a day or 2 before your pick up to ensure that you have all the important information. Overall a fairly good experience and will definitely rent from them again in the future.

  • Will Qu

I had a great experience with Alpha Car Hire. The pricing was very reasonable, the service was excellent, and the car ran smoothly without any issues. The staff were also very friendly and helpful. The only downside is the 500km limit per day, and the fee for driving beyond is quite expensive. Nevertheless, I would highly recommend Alpha Car Hire for anyone looking for a reliable and affordable car hire service.

  • Narelle

From booking online to picking up the car and dropping the car off absolutely exceptional service, the employees were so friendly, helpful and fantastic to deal with, I have had not one problem with either the vehicle or business throughout the 2 weeks. I would highly recommend and would hire a vehicle again when back in Melbourne. Customer service 10/10 Price 10/10 Vehicle 10/10.

  • Steve Monti

Amazing experience. Very easy to deal with and very friendly and professional. I have used other car rental companies in the past but Alpha Car Hire are by far the best I have dealt with. Great competitive prices and clean late model cars. Shuttlebusto and from Melbourne airport was on time and hassle free. I will definitely be using Alpha Car Hire again without hesitation

  • SJT M (JayTee37z)

To use the words my brothers and their generation use, Alpha Car Hire "came in clutch" for us! We needed a Car to take to Our Family Reunion for a good price and Alpha came through with the Goods. Thanks for the special applied to my booking, it saved me heaps and got me down to $50 Per Day for a Family SUV!!! Hard to find that sort of deal. Thanks a Bunch ALPHA!

  • Putra Friedli

Highly recommended. The staff at Alpha car hire Tullamarine was very helpful and quick in processing the car. Cant remember his name but the one that has a beard. The company are lucky to have such professional staff. Didn’t have to wait too long and he was on it. Keep it up. Have always use Alpha Car hire when they had a branch in Dandenong and will keep using them.

  • Peter Johnstone

5 stars is not enough. Could not fault anything price wise, terms and conditions, it was a plesent experience no matter what aspect. Great friendly, polite, efficient, happy, clean, tidy respectful people. Alpha is No longer my first choice Its now my only choice of car hire and I have tried most of them, and I'm fussy..... ☆☆☆☆☆☆☆ and some..... Pete Johnstone

  • Hannah MC

I have never had such a horrible experience as here. The attitude of the staff lady( Debi) this morning on 1st August was terrible, racist attitudes and contempt for customers. I come here to rent a car and of course I will have to pay for the car rental. I did not ask her to let me rent a car for free. Need to review the working attitude of the staff

  • Trisha O'Donnell

On arrival, the team at Alpha greeted me warmly. The car was ready on time and in perfect condition. The team member who walked me to the car gave me a briefing on its operation and even lifted my bag into the boot. During the period of hire there were no mechanical difficulties and on my return the staff once again made me feel welcome and valued.

  • mlv 2010

The team and customer service at Alpha Melbourne Airport, Tullamarine was amazing! Pick up and drop off was quick and easy, and upon pick up i had an issue which they were all so understanding and helpful to resolve and get me on my way! I would have been stranded there otherwise, so i cant thank them enough. 100% recommended these guys :)

  • Vincent Spataro

Easy to book. Quick pick up and drop off. Free Shuttle to and from Airport. Their prices are reasonable and not inflated. For most people, this is a big help. Staff are friendly and helpful and are there for the customer. The location of Alpha Car Hire is good and makes it stress free to get to. I've just reserved another Car from them.

  • Anurag Rattan

Great customer service! I was scheduled to return at 6:00pm and and I got stuck. I called Alpha Car Hire Melbourne Airport and requested for the next day drop-off and they were happy for me to do that in the morning the next day. In addition to that, they didn’t even charge me for that. Amazing service and I’ll hire from them in future.

  • Allan Jackson

Great experience with Alpha, coming in from UK. Easy pick up and drop off. Off airport location worked well and minibus transfer by Easy was as indicated - quick and easy. Staff were friendly and helpful. The car itself was excellent, in new condition and drove very well. All in all difficult to fault. I would definitely use them again.

  • Lynn Oh

Very reasonable price as compared to other rental companies. The counter staffs for both pick-up and drop-off are very friendly, smiley and professional. Good job ladies. Keep up the good service. The car is ok, but only about 90% clean. Overall, value for money and good counter experience. We had a good road trip. Thank you.

  • Vaakesan G

Used Alpha Car Hire recently and had a great experience. Pickup and drop-off was quick and efficient. A shuttle service operates between the airport and depot which makes things very easy. The car was in good condition when we picked it up. Highly recommended and will look to use them again the next time I am in Melbourne.

  • Jay Cam

Very helpful. Just be wary when you come in off the airport shuttle that you could be waiting up to 20-30 minutes for your journey to start. As it takes time to hand out the vehicles. Bringing car back: Building needs some maintenance as in where to park your rental on return but comfy lounges while waiting for shuttle.

  • Paula Robinson

Was such a smooth process. Pick up from airport, no waiting. car went well, was ready waiting. Drop off very smooth, no fuss. Transfer back to airport was very quick. Staff were very friendly and helpful. The price was reasonable. Would use your company again for sure and recommend to family and friends. Thank you.

  • Adi Aryaperwira

Is a very helpful, informative, smooth car pick up process and no hidden fees on the transaction. Even during precheck the car condition together, nothing to worry about for any small scratches and dents, after a normal usage of the car. A very recommended car rental, good deal and free shuttle to/from the airport!

  • Isolde B

Defrauding elderly drivers after notifying them you’ve already paid for insurance once, then being intimidated into paying again after an 10 hour flight and then being told you can’t be helped because “we don’t know anything. No one tells us anything” isn’t really indicative of a good service. Disappointing

  • Linda McGann

Good service pickup and return very efficiient. Unfortunately on pick up and driving away noticed warning light and returned to depot to be told tyre pressure alert should have mentioned that not important. Windows were dirty had to stop to clean front windscreen.Otherwise reasonable priced vehicle.

  • David Brown

I enjoyed my rental car experience with Alpha. Very smooth check-in process, fair, honest. They offer a very competitive rate/price. In my opinion, they are just as good as the big-name, rental car companies, but for a better price. The quality of cars is good as well. I would rent from them again.

  • Sonya Biddulph

thanks Alpha, you were easy to deal with, good value and service and a great free upgrade, thank you so much. The 7 seats and extra luggage space was well used when visiting friends on our trip. As a business owner in the same industry its great to see it done well. You deserve the 5 stars.

  • Cristián Molina Roa

Service is good, but very disappointed about your insurance policy. So I paid for the highest insurance, and when I went to pick up the car I asked for the coverage restrictions with the top level... DOESN'T COVER IF YOU HIT A ROO..... WTH??? We are in Australia if you haven't noticed it

  • Brice Archer

The team at Alpha are fantastic. From the moment of enquiry we were satisfied no stress at all friendly staff with a quick signature and a walk around that took all of 2 min we were on our way. We will be back to yous this serves again don't spend thousands on car rentals call Alpha.

  • Andy Hall

Absolutely fantastic friendly and professional service from the team in Melbourne Alpha Car Rentals. They went above and beyond to help us out after Virgin Airlines kept changing our travel arrangements and leaving us stranded. Thanks so much to the team for their amazing service.

  • Nigel Helm

When flying intestate, I have used alpha car hire plenty of times and although their cars aren't actually located at the airport, the shuttle bus and service of the drivers is fantastic. Their cars represent good value for money compared to some of the major players in the game.

  • Anne Johnston

We had an excellent experience when hiring our car from Alpha. The shuttle to and from the car hire depot was quick and didn't have to wait around for long. The service from the check out was friendly and helpful. We would recommend to anyone thinking of hiring a car from Alpha.

  • Sivarajah Jeyapalan

Prompt shuttle service with friendly drivers helping to load and unload bags. Desk staff were quick and helpful and courteous and went out of their way to help me. The car was handed over and well explained. Also gave details about the car. I am very pleased with their services.

  • Jason Cole

Every time we go to Melbourne we always hire a car of Alpha car hire, the cars are always reliable, clean, friendly staff and of course fantastic pricing, we are always happy with the service and the quality of the product. definitely recommend these guys, a class act indeed.

  • Mark Reid

Had a great customer experience with the team at Melbourne airport. The staff were super friendly, great with our kids and were really helpful in processing our car hire as quickly as they could in a busy environment. Great to see a team enjoying their work as well. 5 stars!

  • Jennifer Chen

The whole process from booking the car , to picking up the car to returning the car was so quiet and easy. Staff were super friendly and explained everything very clearly. The car we got was exactly what we wanted and needed. The shuttle too and from the airport was great !

  • Dana Ruthven

Staff were friendly and extremely helpful with check-in process. Car was quite new and clean, and rental price was super competitive. Although not at the terminal, the wait time for pick-up was very quick, and office was close to terminal. Will definitely use Alpha again.

  • Grahame Pilgrim

We have used Alpha Car Hire twice in the last nine months, their service is first class and the cars are clean and well maintained. I would not hesitate in recommending Alpha if you need a car, they also have a great pickup service from the airport.and return service.

  • joe csincsi

Always have a great experience with Alpha car rentals at Melbourne Airport precinct. Great value rentals over the big international guys. They even remember me after several months between hires. Don’t get that personal service at the big guys. Highly recommended.

  • andrea ryke

Fast and easy service. Experienced some difficulty contacting the branch I wanted but everything sorted for me when flight delay created problems collecting the car. I was extremely grateful for the assistance I received. It was my 2nd time hiring from Alpha.

  • Sharon Moss

I have rented through Alpha, twice now and never disappointed. Both times upgraded to better to suit my needs, at no extra cost. Beautifully maintained vehicles at very reasonable prices. I highly recommend Alpha Care Hire, I will be booking again real soon.

  • Talia Grieco

Car was clean and good condition. Pick u/drop off to airport was easy and convenient. Only negative was Alpha double charged my credit card and then were extremely unhelpful in organising a refund, therefore I had to dispute the transaction through my bank.

  • Carmel Burroughs

We were pleasantly surprised at how easy it was to book our car online. The costs were reasonable and the car was in near perfect condition. On pick up the staff were extremely friendly and the process was easy. Thankyou Alpha we will book with you again...

  • Stuart Boughton

Your staff were courteous, the convenience of airport pickup and drop off. We liked the price of the rental. One day rental is cheaper than some other means of transport from Mel. airport to the city. Will be using your business again. Thank you, Stuart.

  • Neil Ellis

I can honestly say Alpha was the best car hire experience we've had in Australia. Friendly non pushy staff, great car and seamless pick up, drop off and transfer to the airport. All this for a cheaper price than the usual suspects. Highly recommended.

  • Brett Walker

From rental pick up to drop off, it was a stress free experience. Car was in excellent condition and when it came to extending my rental period, 2 times, it was quick and easy. Friendly staff and easy to locate premises. I would thoroughly recommend.

  • Mike Petersen

Easy to book on line and their rates were competitive. Shuttle from Melbourne Airport to depot only took a few minutes. Pick up was quick and easy as was returning the car. Staff were helpful and friendly. Car was new and clean. I'll use them again.

  • michael lentern

What a complete rip off this company is. The insurance was almost as much as the car hire. The excess even if you aren't at fault is $4500. Disgusting ploy to lure you in with cheap hire then hit you with overpriced insurance.. SHAME ON YOU...

  • Jeannie HV

I am so impressed with the staff at Alpha Care Hire. Following a slight accident (not my fault!) Steven and Leanne were so very kind and helpful and made sure we got to the airport on time. They deserve to be voted 'employees of the month'!

  • Kim Murphy

Absolute worst experience. We hire cars all the time and we have never dealt with a more unprofessional and unreliable car hire EVER! When we arrived from Melbourne into Maroochydore, we were told on the phone the bus to take us to our car

  • Gupila Gunaratne

Superb service.. car was nice clean fueled and ready for pick up on my arrival. drop off was even faster as there was no paperwork to do. You just park, informed the front desk staff and take your leave. Airport shuttle was on time and no

  • john sweeney

Good location near the airport. Great price and an excellent quality vehicle. Very fast service and friendly too. Definitely recommend 11/7/23 just rented a car again this past weekend. Once again very good value and the staff were great.

  • Jessica Bottrell

Upon first arriving into melb couldn’t contact them via phone tried for 20minutes without success until I seen one of the vans picking up another customer. Couldn’t fault them at pick up such top service giving me exactly what car I felt

  • Terence Yap

Quick and fast collection. Easy to contact. Pity i did not get the Mitsubishi ASX which would have certainty given more power going up the slopes at Yarra Valley. But I got a new MG ZS to use which was very clean and only 6000km mileage.

  • K T

The service here deserves 6 stars. Upon arriving to pick the car up, I was served by a young lady who was amazingly courteous and very professional and upon returning the car a few days later I dealt with a lady who was very busy doing

  • Brooke Alexander

Great experience. The pick up, processing and drop off was very quick and efficient. The staff in the Melbourne office are really lovely and helpful. Excellent value for money. 3rd time using Alpha, they're my go to car hire place now.

  • Jess Jones

Hired a car for 2 days. Was so good. Chose the mystery car, which was a little MG. My only complaint is there was no fluid in the wipers and I was driving the highway when a truck flicked dirty water onto the windscreen and ut smeared

  • Randy Fitton

These are the folks you want to deal with if you are flying in and out of Melbourne and want to hire a car. Very convenient, efficient, handy to the airport and works great!!! Do use them absolutely I would use them again and again!!!

  • Mark Daldy

I will never ever, EVER use this company again. Had some things go wrong and they were no help whatsoever and then chose to keep nearly $100 when i never even used their service. Cannot recommend less. Always use reputable companies

  • Greta Diery

Amazing value for money and outstanding service. We are a family of 4 who travelled to Melbourne from Brisbane. The car we hired easily accommodated 3 large suitcases and was immaculate. Will absolutely hire through Alpha again.

  • Lucy Elwood

This offsite car rental is only a short shuttle to/from the airport. Pick up and drop off were quick, the staff were friendly and the car was as described. We've hired from them twice and we've had good experiences both times.

  • Keith Springer

Friendly and helpful staff at pick-up. A near-new vehicle at a reasonable price. Excellent customer service from Debbie when I rang to extend my booking, she was very helpful and provided several options for a delayed return.

  • Michael Vo

Staff at aplha car hire Melbourne was friendly picked me up from airport back to company to pick up my rental car 2021 haval good car even drove me back to the airport would hire through aplha again if i was travelling …

  • Shayne and Kylie Gurdler

Debi at Alpha Tullamarine went out of her way to help me with a payment issue(on my end), next to no wait on the short shuttle bus trip, car was exactly as advertised, friendly service on arrival, pickup and departure.

  • john van tol

Easy to get from the airport to the car hire place via mini bus , need to make it a bit clearer wording on the bus. easy and fast check in with no fuss. thanks would definitely use them again. regards john NSW

  • Ems Jane

Horrific customer service. Called numerous times with an issue that was on their end and not one person wanted to help me. Would not recommend going with Alpha. Plenty of other car hire places, go with them!

  • Tim Seulua

Staff were very friendly cracking jokes just to make the environment more relaxing after a long flight. The car was ready for us when we arrived and added a car seat when I forgot to add one during booking

  • Barney Petelo

Always a pleasure booking through Alpha, second time and the vehicles are top notch and hassle free always. Thank you for always giving great prices and cars that will get you around Melbourne in style.

  • Louie &Me

I was so impressed with the service provided at Alpha Car Melbourne Airport. The young lady that served us was so incredibly kind and helpful. The car was clean and new. The shuttle was so convenient.

  • Allan Grindell

Transport to and from the Airport was quick and efficient. Our vehicle was similar to what we ordered, it was modern, tidy and good to drive. Price wise an excellent deal compared to other companies.

  • Steve Pilling

Great company. Booking staff and shuttle bus staff all friendly and accommodating. Great communication via emails and texts. Very good prices and our vehicle was nearly new. I highly recommend Alpha.

  • Kerri Scoullar

I definitely made the right choice in choosing Alpha car hire. The car was practically new & very reasonably priced. The staff, particularly Stephen were very helpful, friendly & made it quick &

  • Bubbles Salley

Alpha has always been great for my needs. Really reasonably priced, GREAT customer service, timely airport pickup. All round great service and the staff are amazing. Would definitely recommend.

  • Lee Drummond

Thank you. Awesome company. Only fault I can come up with is that MG3 has the indicators on the left. Took me a turn or two to stop turning the windscreen wipers on. Neat little car. …

  • Phoebe Tang

The car I got was pretty new and clean. It has Apple CarPlay. I have searched for many car rental company and I decided to choose Alpha as it has good reviews. I am happy that I choose it.

  • Kratick Chand

Great experience all around.. Great vehicle, wonderful customer service, easy shuttle service, no issues with the holding bond on our credit card.. As easy as it can be when on a holiday!!

  • Renee Waltham

Alpha Car Hire made everything simple and efficient, from booking online to car drop off at the end. Bonus complimentary shuttle bus to and from the airport made the process even easier.

  • Libbi Lee

Very happy with my car hire for 9 days. The staff were fabulous and made me feel comfortable. The transportation was quick easy to find and hardly any wait times. I’m a happy customer

  • Susan Sorg

I have used Alpha many times and have not experienced any out of the ordinary issues. Fair prices, airport shuttles and professional staff. Happy to continue my business with them.

  • Lee-Anne Mataika

Easy to book, friendly and helpful customer service. Got us a beautiful car that was comfortable, affordable and appropriate for our trip. Thank you so much Team Alpha

  • Rod Obeirne

Got a basic MG3 at a good price, so value for money. Down spec tech stuff but Bluetoothed mobile maps & Spotify, economic to run, no dramas at collection &drop-off.

  • David Gray

Easy to book, collect and drop off. Lovely car, clean and tidy. Clear terms of hire, explained simply. Shuttle to and from the airport made hiring an absolute dream

  • Jasmin Albert

Great business, car was perfect. Great customer service when we picked up and dropped off. Added bonus that they provided airport pick up and drop off service.

  • Emma Haren

Super easy to book, very competitive prices, shuttle service to and from the airport and staff all in great spirits even on New Year’s Eve and New Year’s Day

  • Michael Ingham

Pick-up from airport by shuttle was prompt, as was drop off after rental. Staff at office friendly and efficient. Good value price and a great car. Thanks

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