We were given recommendations to go with Allied Pickfords to move our things overseas. We were reassured by a staff that our process will be a reliable and a smooth one. Once our things had been sent to Richlands and we had made the move overseas & we had not received any email updates on the process of our shipment. The staff member Haylee Eazard, the Move Coordinator was suppose to keep us updated on the process. Nearly 2 months in living in the UAE, I had sent an email to her regarding our shipment process. She had mentioned she had not received any information regarding our shipment from the shipping company. From that I was ok with that reply, until the next few emails came back with the same reply, no answers. It wasn't until I sent an email making a complaint about how poor their communications and customer service was, that she magically replied with dates. She finally did something!! The dates given was EST Depature date: 27/10/2020 EST Arrival date: 27/11/2020 Along with a message saying just know date changes amy occur, I was good with that information. When it came close to that date or on the given departure date, that I had sent an email asking for an update on the process. Right now I'm thinking "Why am I(the customer) having to follow up on my shipment?". She then sent an email later on mentioning that there is a date change to the shipping and said that the shipping department told her the night before, which I think is a bunch of BULLCRAP!!! So the next dates given were EST Departure Date: 3/11/2020 EST Arrival Date: 3/12/2020 With the same message saying dates may change. When I had emailed her on Tuesday the 3rd of November about our shipping process, she mentioned in an email that there has been NO changes to the date. So Im thinking "yes, today is the day!". I had asked if she could send me the tracking number etc for my knowledge. She emailed saying once the shipping is on the ship, she will send through all that info. That time I was excited to have our things be on it's way to us. I had emailed the same day asking if our shipping has left, from that day Tuesday 3rd until now I have not received any emailed from her since the . I have emailed every day mentioning if she has any updates for me and is our shipment making its way to us. So, today I had emailed a frustrating and disappointing email on her poor communication and customer service as a Move Coordinator. Lets see what comes from that!

I very recently moved from Brisbane to Cairns. I have used Allied Pickford before. I rang and arranged for their assessor to attend and quote for an uplift from Brisbane. Please excuse me as I have a terrible memory for names! The assessor arrived on time on the due date 5th January. The uplift was discussed, insurance was discussed and an assessment of volume to be uplifted was completed. Having previously used Allied Pickford I was able to tell the assessor that it would be a container and a half approximately. Assessment documents were printed before the assessor departed. Uplift was arranged for the 22nd January. There was also one car to be transported. On the 10th January I paid for the uplift in full by Bank Transfer and sent a copy of the Bank invoice to Allied Pickford. A few days before prepack Allied Pickford dropped off some boxes for us (the owners) to start the packing of personal items - mostly. Allied Pickford attended on the 19th January to do a prepack. This packing was beautifully done and packed boxes were placed in the garage for uplift on the 22nd. Allied Pickford arrived on the 22nd January with two containers. The three men were courteous and helpful and completed the packing and loaded the Containers. The car was also collected on the same day. Having disposed of some items before uplift I noticed that the entire load was in only one and one quarter in total. Delivery: On 2nd February, in Cairns, I received two phone calls about delivery of the car and the personal effects that would be delivered on the 5th February. Allied Pickford arrived on time and unload the one and one quarter containers. Once again the Allied Pickford staff were totally helpful especially as I asked for some boxes not to be put where the label on the outside suggested. They also unpacked to the bench in the kitchen, reassembled beds and tables, unpacked the large TV. They left no mess and removed all empty boxes. They were cheerful and polite. It was a pleasure to associate with all the staff of Allied Pickford. They left a telephone number so that I can arrange to send the remaining boxes back after I have unpacked them in a few weeks. The car was also delivered on time and in perfect condition. Summary: They are the careful movers. I had no breakages of any sort. I recommend them to anyone who wants a job well done.

Worst experience working with a contractor/business in my life! Neither of the two uplifts were on time, one was an hour and half late and the other was 4 hours late... Then at uplift we were advised that the contracted services of bed dismantling could not be provided as they were not qualified contractors for that work? The quote provided was significantly incorrect on volume estimate resulting in our contract requiring two separate shipments - which were then asked to pay an increased fee of over 25%. As I write this the second shipment is over a week late and is not scheduled to even leave the originating location for another two weeks... Insurance quote was 15x the price for equivalent cover from a third party provider. (and 3x the cost of the actual moving services) Just preying on the captive market... At delivery there was a safety incident where one of the workers slipped on the poorly maintained ramp and fell down injuring himself and damaging our washing machine... The communication throughout has been atrocious, incorrect information given, constant failure to follow up and return phone calls, no ability to provide any details on the delays, what the reasons were or when they might be resolved. No one seems to know or care what is going on. Allied - the careful movers (eye roll) more like the careless movers...

I waited 2 months for delivery with no reason for a vehicle to be held for that length of time together with personal itemsI kept calling them and asking when it would be released I was pleasant and tried to get answers as to why this was happening and when I finally find out It was sitting in their shed with no reason and no apology I was devastated. I bought a mobility vehicle from New Zealand and they tried to charge me Custom Duties of over $4K they then tried to charge me for cleaning the vehicle $800 because it failed the Bio check as it had been sitting in their shed. They then added etc hidden costs which they then deducted when I questioned the amounts. I did not trust them and asked another mover Dophin to give them the correct advice to remove the duty. As soon as the vehicle was released for pick up I organised a tow truck emailed and rang AP the tow truck waited for 30 minutes AP saying they didn't know and again no apology. They are disorganised don't return calls and don't know their own business. I never received an apology compensation for the stress caused to my son who has suffered severe physical condition. When I thought they had offered to waive costs they in fact sent another invoice and hidden costs.

Not one to write a review at all let alone a bad one but this company has really let us down. The removalists were all lovely don’t get me wrong. But, we paid for artwork to be packaged as I had a lot. And quite a few large ones at that. They were not packed, covered or wrapped in anyway. These were very valuable pieces and arrived with a large hole and many dints and marks/ hand prints. Not only this our washing machine was broken with the front coming off requiring us to buy a new one the following day. Our TV trimming is coming apart and the entire thing sits on a lean now. On top of this the communication has been horrible, and non existent. I had to email and call multiple times to get any updates as to pick up times and delivery. I have also emailed about damaged items and am still waiting for a response. We were also advised our stuff would be deliver one week and didn’t hear anything so I called and emailed to then be told we wouldn’t be getting it delivered to the following week. We had moved across the country and were stuck with little to nothing and no updates. Just poor service.

Worst experience with very poor customer service, and they don’t respond to emails or phone calls. We repeatedly tried to confirm a moving date and then the agent disappeared for a week with no notice to us or alternative contact. When she finally reappeared late on a Friday afternoon it was to invoice us (which we paid immediately) with no apology or mention of confirming our moving date. She then didn’t come back to us until the following week when our moving date was no longer available! We then had to pay to extend our temporary accommodation for another week with no apology. You can’t even complain because the manager didn’t bother responding to our complaint. When they finally gave us a delivery date a week late they told us they would deliver between noon and 2pm! Completely ridiculous, we had already taken off work to move into our house and we have to pick up our kids at 3pm. Worst experience ever, we will never use this company again.

Used this company to move my furniture interstate. It still hasn't arrived after a month. I decided to use Allied as they provided a good timeframe. My things have been sitting in another state for weeks now and nobody within the company can provide me with any information for when it will arrive. I am told "there is no availability for freight" and I am now spending Christmas and New Years without my belongings, sleeping on the floor. Each of the independent state offices tell me to call another office, the 'move manager' assigned to my booking doesn't answer phone calls or respond to emails. If I cannot get any response from the company in the next week I will be taking it to the ACCC and trying to get my money back. I have never been more confident in not recommending a company.

Charge to my account was greater than the quote with no explanation. I’m following up. Dropped a box and shattered 1/2 contents, they would have heard it but said nothing. Wouldn’t mind if they’d told me as that’s the deal with removalists yet called me over to point out every little irrelevant little thing eg a small dent in the wall ‘we didn’t do that’. Damaged three other items and tried to say the damage must have occurred before. For one of them the removalist said he’d take it home to fix and bring it back when he picked up the boxes. What? I don’t know his repair skills, nor did I know if I’d get it back. Another removalists couldn’t do anything without me as an audience. Very wearing on a long and busy day.

I used Allied Pickfords to move from Brisbane to Canberra in January this year. Never again! Extremely disappointed with the service provided overall. Not only did the items take over 4 weeks to be delivered, two items (armchair and rug) were lost in transit worth about $500. Allied Pickfords also denied the insurance claim as well and blamed it as customer error at the pick up. The move was only the contents of a one bedroom flat so I was appalled at how careless the movement of a relatively small amount of items was to lose two valuable ones. The cost of moving was also quite expensive compared to other providers, so I expected much better service. Do not recommend, I will in future use a competitor.

We planned our move with Pickfords 6 weeks early. Two weeks in and COVID19 was running rampant. We had to leave our house vacant, but had 5 weeks to go until settlement. Pickfords called on Wed and offered us an uplift on the Friday. They were concerned a full lock down would leave us high and dry. They moved us on Friday, in good faith, without a down-payment (which wasn't due yet). In a time of crisis, Pickfords came through for us. They were proactive, and took a financial risk to facilitate first rate customer service. Needless to say the uplift, storage and download were undertaken in the most professional manner. I could not recommend this company high enough. Use them.

From first phone contact to watching the container drive away, the service and attention to detail by everyone I dealt with at AlliedPickfords was faultless. The initial estimate of volume was spot on; the packers were unbelievably fast and hardworking; and the guys who filled the container with my boxes and furniture were punctual, friendly, obliging and most of all,professional. Support from office staff with paperwork, dates and organisation was very reassuring and they anticipated everything. Simply couldn't praise, and thank, everyone enough. They left absolutely nothing for me to stress about! J. Meadows. Brisbane, Australia.

A brilliant experience from start to finish. Moved my elderly Mum from her 3bed home in Narangba Qld to a 3bed home in Encounter Bay SA to be closer to me. From the day the consultant came to her home and gave us a comprehensive,and surprisingly competitive quote to the day her household goods arrived in SA was seamless. I never once had to second guess, they were always ahead of the game with a phone call, message or email. I also had my Mums car transported to SA which arrived ahead of schedule without a hitch. Everyone I dealt with were friendly, helpful, caring and professional. I cannot rate Allied highly enough Joan & Cherryl

They picked up in Brisbane and were largely professional until the tried to shut the container door on our king size mattress which anyone could see it would not fit. I came back a few minutes later to find that they had shut the door and removed two boxes to fit it in. I was dubious! Unpacked in Adelaide only to find it split at the seam so it will have to be replaced. (insurance) a bit more care and this could of been avoided. Adelaide Allied were very good in delivery service Overall we have moved with Allied a number of times and found them very good

Allied Pickfords are a great removalist company that I would recommend to anyone. Right from the time they come to assess your goods to move to the time they deliver your goods, they are extremely punctual and flexible. Their prices seem to be quite fair as well. Did a move from Brisbane to Perth and it cost us only a couple of grand including the delivery at home. The delivery also includes unpacking & discarding the packaging of the white-goods, lounge, mattress and other furniture. Really great service and will use them in the future.

Non-existent commitment on safety from this corporation. Photo shows obstruction of footpath during a neighbour's move. Forced school kids to dodge, and a jogger was forced onto the street! And I was only watching for a couple of minutes! When I approached to challenge, i got a barrage of verbal abuse, and a demonstration from driver of how easily he could remove the company logo off the side of his van...presume an indication of 'I'm only a contractor '! Clearly a poor corporate culture, and lack of commitment to HSE.

I couldn't be happier with the service that we received from both ends of our move. The Brisbane crew were fantastic and the decision to pay for packing the kitchen was a good choice. The young fella that came in packed seventeen boxes in the time it took me to pack 2! Everything was unloaded easily and on the day set. The crew at the other end put everything where asked and nothing was too much trouble. I am very happy with the whole experience and appreciated the professionalism, eg follow up calls.

I was nervous about moving interstate, having only moved locally and moved myself, I was unsure how having someone handle it end to end would work. But from having someone come out and check it over for a full quote, to the communication along the way, the packing of all our stuff and moving was handled easily! It was such a relief and so easy, definitely would recommend and I know for myself I won’t want to do the packing and moving alone again in future, I’ll be using them again for sure!!

A lot of things were damaged and we'll need to put a claim on. TV unit has a huge punctured hole. Dining table metal frame has a huge dent and was pushed inwards. Side table was badly damaged in corner. Mattress has a fold that is not returning to normal. Bed frame also had impact damage and screws are busted. That's what we found so far. Very concerning. As an additional note, our car hasn't arrived yet and it's been over 3 weeks from estimated delivery date. I will not be using them again.

I highly recommend Allied Pickfords for anyone moving interstate. Not only are they fast and reliable their customer service before, during and even after the move was EXCELLENT! After they picked up the empty boxes from our new house the recycle team found a university certificate in one of the boxes which I overlooked during unpacking. They kept it for me, contacted me and even posted it to me. I am so impressed with them. Great company to use! Thank you!

I could not be happier with the service at Allied! From Graham's helpfulness and patience over a long-delayed start, to Neil and Carlos' absolute professionalism and courtesy during the move, I felt respected and cared for during the whole process. And the cost was incredibly cheap for the high quality of service they provide, I can't imagine it being better than what I experienced. I cannot recommend enough! A thousand thanks everyone at Allied!

Dented our fridge, removed a metal backing off our washing machine, busted a futon open. Never got payment for badly damaged futon. The item handling was rough which is why we experienced so many damage in one transaction. The muscle men must take care otherwise get other workers. If management doesn’t penalise the removalists on the ground they will continue being careless. It’s very immature and irresponsible. Don’t use these guys people!!

Allied were the chosen removalist by my work Very responsive when signing up. Everything turned up on time during busy Xmas period Difficult to get updates when needed during the move. We had to do all the chasing up to know what was going on Guys in Melbourne were excellent unloading Guys in Brisbane loading were not great. Not a lot of care taken. New guys turned up half way through loading and they were also really good

Too many examples of high expectations being set by the salesman that just weren't met. If I were to guess, the issue was with the salesman misrepresenting the service rather than the delivery team underdelivering. I gave constructive feedback after the uplift that wasn't even acknowledged, let alone responded to. A shame really because I found the delivery staff excellent - hard working, courteous and committed.

Following my internet inquiry Graeme visited and discussed a tailor made solution to having our house painted. We needed the house contents moved off site and furniture moved to the centre of each room. Luke and Ben attended on the day and it was 100% smooth. Likewise when the items were returned it was a painless process. Worth every cent we paid for such a great service. Sincere thanks

Thank you ALLIED for making the move so much easier. Your teams worked together quickly and professionally. Nothing was broken or damaged and much gratitude goes to Graeme especially for giving advice and just being there with the many phone calls no matter what time. We will definitely be using you whenever in need in the future. Highly recommend ALLIED. Definitely good value

Absolutely outstanding service from initial contact to delivery. All our furniture and belongings were handled with extreme care, the boys loading and unloading were awesome !!! Friendly and super helpful to take the stress out of moving day. A massive thanks to the Gladstone boys, nothing was to much trouble even the steep driveway. Highly recommend Allied ❤️

Not the cheapest, but worth the money. They arrived on time, were polite and efficient. They also made suggestions that helped complete the job quickly and therefore save time/money. They also took a lot of care with my belongings to ensure damage was minimised. I feel like they are worth the extra spend over some (not necesarily all) independant movers.

Absolutely fantastic service. From the sales consultant to the accounts staff, the guys who did the move out and the guys who did the move in, can’t fault them. A move from Brisbane to North Queensland we excepted some issues. None, great job. They certainly took the stress out of the stress of moving. We would use them again and highly recommend them.

Brilliant service from Paul Mitchell and the team at the Salisbury depot who assisted my mother with her recent move. Paul was very friendly and flexible when we had to change the date at short notice. The removalists on the day were very professional and took great care with all items. Nothing was broken or damaged. Wonderful service and great prices.

I started using Allied Pickfords over 20 years ago, and have had many relocations using their packing, storage & removalist services. They are very timely, efficient, friendly & professional. All my belongings have always arrived in perfect condition. I highly recommend them for both interstate & local moves (they take the stress of moving away)!

Just would like to thank Paul and his team or a fantastic move from Upper Mount Gravatt to Newstead (Local Move) Highly recommended.. Come out to see me and then gave a flat rate no hidden charges or surprise.. these guys are top shelf.. Thanks for a stress free move. Would have no hesitation to use these guys again and again..

I would like to say big thank you to ALLIED Pickfords for giving us a smooth moving from Brisbane to Perth. The processing so fast and the staff so friendly. Big heaps of THANK YOU guys. I recommend ALLIED PICKFORDS quality service, friendly staff and very quick pick up and delivery...Thumps up for you …

Allied Pickfords were amazing from first contact to download, to even checking after download to make sure everything ran smoothly. Every single aspect ran like clockwork, every staff member friendly and helpful and my goods were treated with loads of care. Can’t recommend them highly enough.

Allied Pickford are the only removalist I would ever consider using. I have moved interstate several times and I have always found them efficient, professional and courteous . The care that was applied to my furniture and belongings was exceptional and everything arrived intact. Jenny Hains

Excellent customer service during in-home quote, phone calls and e-mails prior, uplift and delivery. Unfortunately three large pieces of furniture were damaged, one beyond repair, otherwise it would be an easy five star review. Have not heard back regarding this since delivery.

Great group of guys in Brisbane packed our furniture with lots of laughs and treated everything like their own. It made our day. Once in Devonport another three guys unloaded our furniture with great care and attention. The cost was not too cheap or too expensive, so thank you.

The guys that packed us , loaded us and unloaded us were absolutely amazing , careful and very polite and cheerful. Fantastic crew and would recommend to them to anyone wanting their house or business moved . Thank you for relieving a lot of pressure at such a stressful time .

Over the years we have moved a lot of times with various companies and I found Allied Pickfords to be outstanding in customer service and price. From the first call to Graham to the removalists, all very professional and would highly recommend their service. Thank you

Wonderful service, could not fault them in any way. Graeme in the office was very helpful and provided tips about packing. Mark and Glenn the removalists were professional, friendly and helpful. Nothing was too much trouble. I would highly recommend this business.

Great service from pick up to delivery. Each end subcontractors were used who were both well presented informative and a pleasure to deal with. Would recommend Allied for anyone wanting satisfaction that your goods are delivered safe and professionally.

I was very impressed from the first contact to the safe delivery of my possessions with the service provided by Allied Pickfords removalists. The office staff and two guys who managed my relocation made the experience stress free. Excellent service.

All items were loaded and delivered without any damage. I had already packed everything myself. Just found it a bit difficult to contact for delivery date as my call always seemed to end up diverted to other locations that couldn't help me.

I’ve had over 20 moves throughout my military career, the last move I just had with Allied Pickford would by far the best Ive had. The crews on both ends were exceptional and would highly recommended them to anyone considering moving.

The pickup commenced late (1.0 hours) and took far too long as insufficient resources were allocated. The delivery was also late (2.5 hours) and resulted in damage to the property. Communication was disappointing. Allied? Never again.

Allied moved my belongings in a very professional and careful way. They covered my mattress and couch with giant plastic wrap, put my 50" tv on a specialised box and put my bed together at the new place. Very happy with the service.

What a fantastic job the guys from Allied removals did, handled everything from moving out to moving in. Excellent customer service, fast but carefully. I have recommended the company to quite a few people and my real estate.

A can do company that delivers what it promises. We have used Allied Pickfords on numerous occasions and found them to be a great removal company. Thanks again for our uncomplicated move from Brisbane to country Victoria.

What great service we received Damon , Cesar outstanding polite helpful well mannered nothing was to much trouble for these guys We where very impressed with the removal of furniture to the delivery highly recommend.

These guys were very very helpful, on time, looked after our personal items with a lot of care! They were all very friendly and just a generally good experience. Graeme and his team were fantastic. Thank you again.

Paid a fortune to move out to Roma. Put a hole in the wall and tried to cover it up with the furniture. Couldn't figure out how to put two screws into a dresser, resulting in a broken mirror after the fact.

A good experience all round. The team who packed our gear were fast and efficient but careful. They had a relaxed and friendly approach which helped to put us at ease (at an especially stressful time).

Graeme was friendly and well organised, the team was in good spirits the entire day worked hard and efficiently, all items well packed and carefully moved, unpacked and nil breakages. Highly recommend!

Great team all throughout from the quote to pickup ran so smoothly and delivery at Coffs Harbour end was fantastic as well would highly recommend, it was a stress free move thank you to the whole team

Very impressed with Allied service - they we on time, polite and worked quickly to unload. Will definately reccomend to friends - many thanks for making our life easier - Cheers Allan Bool

Neil, Carlos and Craig were all fantastic. They made a stressful time a bit of fun. They were fast, efficient, polite and all in all just great guys. Couldn’t recommend this team enough.

My 70+ year old mother has been trying to get hold of someone in your company every day for over a week now over 2 missing items from a recent interstate move. No one returns her calls.

Stressful, was told it would like approx 6 hours with two men, we had 3 men, it took 81/2 hours We had to go out and get boxes, paper and bubble wrap. There packing was disgusting.

The team at Allied could were fantastic. From quote to final steps, the process made a very stressful time so much more manageable. I cannot thank them enough and highly recommend

Submitted an online quote request over a week ago and didn't bother contacting me. I wouldn't waste your time. I ended up using Aus Pods. Quick response and competitive quote.

Great job done in record time. Can really recommend Allied Pickfords. Very professional and great service. This is how relocation should look like. Thanks guys!

This is the third time we’ve used Allied for moving. They see extremely professional at packing and delivering your precious belongings. Would highly recommend

The ALLIED removalist staff in Brisbane and Melbourne were very professional and were very careful while loading and unloading our furniture and appliances.

Very competitive for price and service, my experience with Allied, from packing up in Brisbane to delivering in Far North Queensland was spot on.

Absolutely outstanding service. Allied Pickfords are industry leaders for a reason. Perfect communication, handling and overall experience. A+++

Excellent engagement all through the move. Accomodated our special request and actioned on any requests. Will strongly recommend to anyone.

Quote provided quickly turned up on time. Reasonable price. Did a good job packing truck, however we did have a few minor breakages.

Amazing!! Was heavily raining day and the crew was able to safely transport all our gear without any damage. Would use again!!

We are very happy with this business. Everything was done correctly. Moving crew’s members were cheerful and delightful …

I am still waiting for my furniture from Singapore. Its at the Brisbane port and I wonder when I will get my furniture.

Wonderful experience. The time were so cautious with my belongings and very helpful. Would use again at anytime.

Well so far I have only had a quote and was painless and informative with the move date still for me to set.

Very helpful and considerate. And took great care in handling all my fragile items (and there were many).

I had to live for more than one month with no furniture because of you! Not recommended at all.

Great experience from start to finish. Very professional across the board and excellent value

They staff were helpful at every stage including correcting a small delivery error.

The removalists were very professional, excellent work. Highly recommend them.

Professional and helpful from start to finish. Would recommend to use.

Timely, prompt and responsive; a pleasure to deal with.

Friendly, helpful, stressfree and professional

Allied was fast, efficient and organised.