I recently had the pleasure of working with Tony Loi for my condo and auto insurance, and I cannot recommend him enough. Tony was incredibly knowledgeable and patient, taking the time to explain all of the policy details to me and answering all of my questions thoroughly. He was also very prompt and efficient in processing my policy, making the whole experience seamless and stress-free. What stood out to me the most about Tony was his exceptional customer service. He genuinely cared about my needs and worked hard to find the best coverage options for my specific situation, all while being respectful of my budget. It was clear that he valued building a relationship with me and earning my trust as a client, which is rare to find these days. Overall, I am extremely satisfied with the service I received from Tony Loi and would highly recommend him to anyone in need of insurance. His professionalism, expertise, and friendly personality made him a pleasure to work with, and I will definitely be returning to him for all of my future insurance needs. Thank you, Tony!

This agency is the better of others I've dealt with however, from condescending agents to long waits on the phone. I guess things could be worst but there's definitely room for improvement. I bought a vehicle and on the date of delivery I switched the insurance while at the dealership. almost a week after, I found out that the collision deductible wasn't properly documented, causing a delay in paying out the remainder of the payments of the older vehicle. After 4 years of being a good member paying on time with no accidents, I would expect better and more conscientious service. My teenage son who is also insured with Allstate, had a rear collision (not his fault) in August 2022 and Still hasn't had his car assessed and is expected to pay a deductible when he had no fault in the incident. Allstate seems to be collecting premiums but sitting on their hands unwilling to do anything. Now we had to get a lawyer on the case to get things moving. This is unacceptable. I'm ready to change agencies forthwith. I feel race could be factor in this issue.

If you're reading this then it's likely you are starting the arduous task that is shopping for auto insurance in Alberta. I think you can probably stop now that you've found Edmonton North Allstate. I recently contacted various insurance providers and speaking to some or even getting ahold of some can be very frustrating. I wanted an agent that would be responsive via email and understood the process very well. Enter David Hannaa. David is my new agent, and he's the best I've had in a very long time. He responds PROMPTLY via email and only calls when absolutely necessary, as is my preference. In one day David undertook the complexity of my situation and came up with more than one option for me, communicating all along the way. When you do need to speak on the phone he is bright and on task as to not waste your time. Lastly, David also saved me a metric tonne of cash! I know not everyone will see the savings I did but I would bet that you aren't currently getting this level of customer service and frankly, it's worth checking him out.

I was eligible for accident benefit forgiveness on my last renewal policy. My friend who works at an insurance brokerage company told me that it is policy for insurance companies to offer accident benefit forgiveness, which AllState did not. Then, just my luck, I got into an accident which was deemed my fault even though the car in front of me admitted fault. Now, the renewal on my insurance policy price has a 45% hike. Not only that, the guy I was talking to on the phone was not pleasant. He did briefly look into my policy for me but did nothing else afterwards. I get that customer service can be challenging, however, I was not being rude or anything. I asked if there is anything else he could do to try to lower the amount on my insurance policy but I was quickly brushed off. The only thing that I'm stuck on is if a customer is eligible for something as big as accident benefit forgiveness, please call the customer out of courtesy. Put yourself in our shoes, if this was you, you would have wanted someone to give you a courtesy call.

My whole car exterior was hit by a hailstorm in Calgary on July 15 and it's been three months now. It's been more times than I can remember emailing and calling the company and not getting any response, much less an adjuster coming over to process my claim, which is very frustrating . I would like to know why I haven't received any response? The expeditor you gave us doesn't care about us and is unresponsive. The name is Bob Wagstaff. Also, winter is coming to Edmonton, and the long period of time that Allstate has not dealt with whether or not to have my car serviced at dealerships/whether or not to buy winter tires has affected my ability to make these decisions. I hope this message gets to your good office to address this issue. I would like to close by saying that I had been trying to renew my insurance policy before this happened, but in this case I am skeptical and I am not safe with your company and find it difficult to trust.

Very bad insurance company. I do not recommend! I feel cheated! When I inquired about getting insurance from your company, I was told that my payment would be $95 per month.  I agreed because I was satisfied with the price.  But instead of $95, $175 was withdrawn from my account, and the next month, instead of $95, as much as $325 was withdrawn!!!  I was not satisfied with such a price increase!  Therefore, I called your company's hotline and was told that I will be charged $170 for the month of June, even though I will NOT be using your services in June!  I feel cheated and cheated!  Instead of $190 for two months, it cost me $500, and it is not clear why I have to pay $179 for June when I am asking to terminate the contract already, although I have already paid on June 3!!!

Had a great experience with the allstate agent: Tony Loi!!! I am a new home owner and am getting married so had to transfer my previous auto insurance over to my fiances. He explained everything to me and helped with all of these insurance changes seamlessly. I've been stressed out with the wedding and building a new home so having someone like Tony help me with this has been amazing. In terms of customer service he is by far the best I've worked with. His attention to detail, his quick responses and explanation in lay-mans terms to someone who barely knows anything about insurance has been very much appreciated. I would recommend him to anyone. Thank you so much for everything Tony. I look forward to continue working with him in the future.

Tiffany was assigned as my sales agent. She didn't provide any service, I had to constantly call her to know the progress of setting up my insurance policy. Most of the time when I call her it goes straight to voicemail and she replies the next day. I told her I wanted it to be done as soon as possible but it took over a month and a half to complete my policy. I switched to Allstate because they had I thought they had better pricing but after reviewing the policy I realized the policy she provided was not what I wanted. I should have just went with my previous broker that completed my insurance on the same day and actually went over the policy with me in detail. It was a pain to deal with and definitely do not recommend.

I have been with Allstate for 3 years and have had nothing but problems. My agent never answers my calls and recently I was in an accident and it took 2 weeks and 3 phone calls from me for anyone to acknowledge my claim, then another 3 weeks to get a rental. Every time I call I’m told whoever answers doesn’t have access to my information and I need to call elsewhere. Every time I leave a message requesting a call back I never get one. After finally contacting my agent who had to contact a manager my adjuster emailed me but when I emailed back she never responded. It’s now been nearly 2 months and I still don’t even know if my car will be repaired or totalled yet. Avoid Allstate AT ALL COSTS

This is the worst agency around I call and they keep putting you through to some else because its not there office thats looks after you . they do seem to understand that all I want was a quote for a new home or car . Just because I call from sherwood park the north branch said I would have to use sherwood park office when I tried the sherwood park office they said I have to call the westend office because my policy was from there. Now I am look to purchase a new home I called the north end they said the couldn't help its not them . Wow wow wow . I have a clean insurance record been with Allstate for about 10 years and now this is the second time this has happened. I am done with you guys

Used to love this insurance agency and admittedly the problem isnt the locations but the company cooperate. After being sideswiped 2 years ago, I was forced to use a rental for 2.5 months. I was told I would be reimbursed for the 2 weeks I had to pay out of my pocket since the vehicle was so new and new parts were required that were unavailable immediately. I was in contact with their contacts endlessly trying to ensure everything was in order and not ONCE were my calls returned nor was the money promised paid back. Very disappointing service despite my loyalty to them for so many years even when they raised my rate so high I could barely afford it.

I am glad i selected AllState for my auto insurance previous year, and home insurance this time. Well, coming back to allstate for insurance again tells the story itself that i obviously received a very good service here. I am so pleased i reached out to All State through Rita Thapar. She is a very good listener , understood my needs and concerns and was so professional and courteous in her approach to address them all in such a timely manner. I would love to come back here in future when i need, and would definitely recommend to everyone. They keep good offers. I honestly have made comparisons and happy that i made good choice.

I am a very happy customer of Allstate Insurance and to have worked with David Hanaa, he helped me out a lot, he was not only patient but also very informative. When it came to things I didn't fully understand, he made sure I knew what was going and quite transparent. Most car insurance companies are pretty cut and dry and leave out a lot of information that i was not aware of. David really did a lot in helping me get the best rate for my car insurance. I couldn't have asked for a better person to work with and would highly recommend working with David at Allstate Insurance

Cayla was fantastic. I've been woth intact for 9 years now and recently bought a house. Cayla was able to get me the home insurance coverage I was looking for for 400 dollars less than going through a broker with 60 dollars off my auto insurance when I bundled. I always thought insurance brokers were the way to go but after calling All-State discovered that the brokers only deal with a small list of companies. Always a good idea to call around. Cayla was super professional and quick on the responses. Glad I switched over!!

Tony Loi!! I've been dealing with Tony to move my auto and home insurances back to Allstate. He helped get my quotes quickly and saved me nearly $700 on insurance this year compared to my current policy. I've had issues with other insurance agents in the past, with regards to response times or even getting a response in general. Tony has been an MVP and has been super responsive and helpful. They say customer service is the key to a successful business and Tony has delivered a happy customer.

Delt with Allstate for a few years. Never had any issues. Resently purchased a new truck (finally) and was quoted an OUTRAGEOUS PRICE for full coverage. It's not the locations problem but a problem with the company.... I can't believe they can get away with the prices they charge. Shopped around a bit and was able to get the coverage I needed for the price I needed. I myself know of 3 people who have left Allstate to go else where. Do yourself a favor and look somewhere else. Sad.

David Hannaa has been a pleasure to deal with when it comes to my auto insurance. I haven't been able to have a good experience since I moved to Alberta, and David completely changed that today with his honesty and knowledge about Allstate and their programs. The offers from the company are amazing and I'm beyond pleased with my experience and can't wait to send all my friends to him with any insurance needs. Thank you for being a stellar human!!!

I was directed to Robin Greene at Allstate via my lawyer and the experience was a very pleasant one. She walked me through various options for my home insurance and was very willing and helpful when it came to answering my (uneducated) queries. She responded quickly and resolved all my hang-ups/insecurities, helped me compare my current insurance policy with Allstate's offer, and was overall very pleasant to chat with. Would definitely recommend.

I was with this company at this location for 5 years and had nothing but excellent service. Very helpful in person and over the phone. I recently moved to BC and Peggy was not only patient with my disorganized paperwork, but also went the extra mile and got a refund sent to my new address. Although I didn’t make a claim on either my house or auto insurance, I received excellent assistance every time I adjusted my coverage or made an inquiry.

David helped us insure our vehicles an farm! He has great customer service! He made us feel like we were family! He is so knowledgeable. I never once felt rushed! He contacted us after hours cause that was when my husband was home! He really went the extra mile for us! Also we aren’t his customers he gave me all the info I needed to contact our agent Margret! What a Guy! Thanks David wish we would have came sooner! Yours truly Glenfa$

David with Allstate was absolutely amazing! He helped me to lower both my home and auto premiums and save me a lot of money. As a single mom, this was huge. David was kind and very professional and if I had any questions, he always gave the best advice!! I would recommend David and Allstate to all my friends and family. Thankyou David Hanna, for everything! Truly blessed to have found you! Thank you for taking care of my family!!

Hi I just wanted to share our experience with how we ve been treated by David Hannaa….David answered all of our concerns and set us up with the insurance policy that we felt met all of our needs… he was professional and patient with us during the process…in the end David provided us with a great price for our insurance… we would recommend him to our friends and family going forward which we have already… thank you! Again

Seriously disappointed with the service. They don't tell you anything when something changes and they do nothing to repair their own mistakes even if you have been a good customer (never missed a payment and never claimed yet so I cannot say anything about claiming). Been with them for not even a year and it's the third time that happens. Seriously thinking about going with another company soon. Choose someone else.

Big shout out to Robin Greene with Allstate! She reviewed our existing policy and, in just a few questions and a couple of hours, managed to shave off another $120 or so off our insurance costs! Not a huge savings, but we were already at the lowest rate possible. Thanks, Robin! We really appreciate how thorough you were. Great customer service! Highly recommend.

The customer service person as well as the insurance broker are professional and polite and patient with all the questions you may have. It was easy to set up insurance with them and easy to get out of it when I sold my car and no longer needed insurance. They have great premium rates and I have researched a lot of companies before I decided to go with Allstate.

I just got the auto and home policy with Tiffany this month, she is a really good agent. She went over all the coverages with me and she even gave me her cellphone saying that she can answer my call even after the office hour if i have any insurance inquiry. If you are looking for an insurance agent who is knowledgeable and helpful, i really recommend her!

The worst insurance company you will ever see . They are not professional at all , they never commit with their policy, you gonna always get surprises from them . I have an insurance with them for almost 2 months and im switching to another insurance company because they never treat me right . DONT GET INSURED WITH THEM . YOU WILL REGRET THAT

Good morning, my name is Terry Semotiuk,I have been a client of All State insurance for a few years. I recently applied for tenant insurance. My worker was Rita Thapar, she was very helpful in helping me. She made sure that I understood the policy and explained if I didn't. She is a great asset to All State. I thank you for your help!!

David Was very patient choosing the right coverage for me, his call back or email response was very prompt and helpful. I’d rate his customer service at 10+ ⭐️ Allstate Insurance is a great choice for your home, Auto Insurance. Thumbs up for David for his outstanding customer service, support and relationship. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I have been shopping for insurance with different company and Tony Loi is the best adviser to help me get my coverages. He gave me options to what I needed. I am happy with the coverage and the monthly payments. He is very nice and friendly to talk to. He make the conversation very comfortable and relaxing to talk with.

Margaret and Tony are a treat to work with, they offer the best advise, they are very knowledgeable and was able to answer all my questions. They provide me with the best options in order to save for my home and auto insurance. I highly recommend this agency to whoever needs insurance for their home and auto.

Thank you for helping my son apply and get insurance on his own for the first time! You were very helpful and friendly and looked after his best interests. Further, you were able to lower the quoted rates and make it even more affordable! Will recommend to others with sons who need to insure their vehicles.

A huge shout out to martena Estabrooks,she was very helpful,very knowledgeable and resourceful the best insurance broker I found to date.went out of her way to help me get the best coverage.I can’t thank enough for what she done for me.if you need auto and home insurance this is the place to go.

They treat you really good when getting a new policy. Any claims or issues they are horrible to deal with. Hard to get ahold of and the claims department, will not respond by email or phone horrible service all around. Great price but I guess it comes with poor service, always a trade off.

Was a 20 year customer of TD home and auto insurance and noticed my monthly payment were going up every year. David was able to reduce my monthly payments by $150 with better coverage. He was professional and quickly processed the appication. I would recommend David and Allstate to anyone.

We moved our home and auto insurance to Allstate Insurance with David Hannaa. David was very knowledgeable and professional. He answered all our questions accurately and provided the best pricing possible. David’s integrity and customer service skills are second to none. Thank-you David!

Spoke with David H this morning regarding our home and auto insurance, he gave me great quotes that will save me money! Outstanding customer service he is very knowledgeable on personable I will definitely refer him to my friends and family. Great job David, keep up the great work …

I had the pleasure of dealing with Ashley Meng at Allstate, and I must say, her service was exceptional. She was incredibly quick in her responses and went out of her way to provide me with the help I needed for same day insurance. Highly recommended for anyone seeking helpful service!

Rita Thapar is extremely knowledgeable, friendly and clear communication throughout the claims process. She was quick to get back to me and gave me the options I had. It made the experience much smoother and more transparent. Couldn't have been a better experience. Thank you …

Very Excellent service ..And friendly staff. I talk to one of the employee name Nav Sharma and he is so kind and polite with me and give me the best Qoute of my insurance policy.I will highly recommend to get the services from them.Awesome Customer care and services. …

Best auto insurance advisor. Helped me with my car insurance quickly. Someone recommended me about her so I approached and got a quick quote. She saved my $70 which i was paying more to previous insurance company and give me the best and cheapest rate. Highly recommend.

Not sure what is happening, I have been calling, calling, and emailing the agent for my auto insurance renewal information which is due to expire in one week but she just not even dare to reply to my email and call me back. Very very disappointed with this company.

I've been through quite a few insurance companies in my thirty years of driving and I have to say my experience with All-State was great. They are full of information and more then happy to assist you and your needs. I would highly recommend All-State insurance.

Jamie was able to get me a great rate on my Tesla. Most other agents with other companies did not know how to quote properly on an EV, but Jamie came through in a prompt and professional manner. I even switched over another policy as well thanks to his savings!

That company is not serious I did a request to cancel my insurance with them it been 2 months, they never cancel it and even charge me on my credit even though I requested to cancel the insurance. The ridiculous part is, I still haven't had my refunds back yet.

I highly recommend David, definitely the best in town. He has gone above and beyond to get us the best quotes and was super patient to handle our concerns and documentation with a real-time resposne. Ended up buying group insurance for couple of assets.

Cayla was vary helpful and rates were lots less than I was paying before we were able to change over house and vehicle's I highly recommend using allstate and Cayla she will get the best rate answers all your questions my daughter is with them now too

Robin Greene was awesome to deal with. She took care of all of our insurance needs quickly and efficiently. Now we have both our Auto and Tenant insurance in one spot and that makes life easy. Thanks Robin and the Team at Allstate Edmonton North.

Knowledgeable, Excellent service and quick response. Though it was first experience dealing with Nav Sharma today, but it was like I knew him for years. Thank, NAV..!!! for saving those dollars and making thing easier to decide. Keep it up..!!!

I had the pleasure of working with Tony Loi, an Allstate Sales Agent, when we were in the market for home insurance, and I couldn't be happier with the service we received. Tony went above and beyond to ensure that we not only found the

My husband car got hit last June 21, It's been almost 2 months now. Emailed and calling the company many times don't even remember how many times, even had an adjuster who will deal with our claim but we have no any response yet, it was

I have been dealing with David on my home and auto insurance. Excellent service. Knowledgeable and if he didn’t know the answer, did his research and always got back by the time frame he committed to. Great service. Thank you very much!!

Just terrible to get ahold of someone. Agent doesn’t email back or call. Trying to buy a new vehicle and get insurance and just garbage service. Dealer has even emailed and gotten nothing back. Am currently shopping elsewhere now.

David did an amazing job saving me money on my car and house insurance. He answered all my questions (which was a lot), was available when I needed to talk to him or ask a question. David was also prompt to responding back to me.

All-State offered better rates for my auto insurance than any other company could. The representative that assisted with my policy answered all the questions I had and the process went very smoothly. I would recommend All-State

I had a great experience with Robin! She was quick to respond and had the patience to talk through all our options for home and auto insurance. She managed to beat the quote with our old insurer - I highly recommend using her!

Allstate is amazing! Last year I got my drivers license and I needed to insure my new car, I really had no idea what to do. Robin took me through the process quickly and explained everything in a way I could understand.

David was very patient and took the time to explain every policy in detail. He was able to answer all my questions and concerns. I will most definitely be referring him to my friends and coworkers. Thank you

Martena was awesome. She ook the time and listened as well as reviewed our policy and was able to bring down our premiums. It was a joy talking with her as she tried to meet our needs and expectations.

Set up my home insurance with Martena Estabrooks. She was a pleasure to deal with. She was super friendly, informative, and patient to answer any of my questions i had. I 100% recommend her.

David Hanna at Allstate insurance was very helpful in getting us the right insurances for our home and auto at a savings over our current provider. He was quick to respond and informed.

I only have good words to share about my experience with these guys. That's the best way to sum up the whole thing. Warm, friendly and knowledgeable staff, who were ready to help...

David Hanaa was very helpful and knowledgeable. He also helped me save a lot on my monthly payment for home and auto. Would recommend David in a heartbeat as your insurance guy!

Don't recommend this place to get a quote. Unprofessional asking questions that were not related to a quote whatsoever, especially when you compare to other places/websites.

Been a customer for many years, finally cancelled today. It felt great. My experience with them has always left a lot to be desired. I'd encourage anyone to avoid Allstate.

Thanks a lot Rita for helping me get the best quote for both my auto and home insurance and also taking the time to explain me in detail about the conditions. Thank you.

Rita Thapar She gives me better customer service, she listen to all my requests & she give me better deal .. she was so professional in her way to make the deal with me.

Worst insurance company ever. Submitted a claim 21 DAYS AGO!! Got a call the NEXT day to tell me what they WON'T be covering, as for what they HAVE to cover, not a word.

Have been with Allstate for many years and have had no issues at all and found they were always there when needed and very professional and timely. Thank you Allstate

Robin was a great individual to work with. She responded in a timely manner and was able to insure our properties. Thank you for making our transition seamless. Rica

David made the move to Allstate easy and effective. He answered every question I had and worked hard to save us the most money. I highly recommend him to everyone.

Alice Liou helped me with my insurance needs. Her services are fast and excellent. Thanks Alice. I'll contact you in the future when I have my insurance needs.

Robin Green was very knowledgeable about what I needed and was very personable. She had great communication, getting my business, I would highly recommend her.

David Hannaa was quick and efficient on getting me the tenant insurance that I needed. He is relatable with a great sense of humor. Highly recommend him.

Fantastic office - saved me hundreds of dollars on home and auto insurance. They actually return calls as well :). Call Jamie Cairns or Margaret Knight!

It is almost impossible to get support when you need it. 5 weeks, 6 phone calls. Still not able to change my policy so I started switching elsewhere

Very disappointed. $ 5000/ for a year. Are you kidding me? For a small 2007 car with 5 years driving clean histroy. the agent was very untrained.

Horrible customer service. Absolutely no way to make simple changes to make your experience better. Am shopping for better insurance as we speak

Martena Estabrooks is simply awesome! Responsive, helpful and knowledgeable. Always picks up her phone. A shining example of professionalism.

Tony was terrific. Very clear and precise. Excellent at explaining the details of homeowners insurance and thorough in explaining my options.

Was contacted and was told that they were going to have someone contact me in regards to my insurance...well never happened not great service

Great response and customer service from Rita Thapar. Knowledgeable about the products and took her time explaining them to me. Thank you!

It is not a reliable company.I had to pay unreasonably more after few months.Quotation is different from real invoice.Service was too slow

Spoke with David Hannaa, extremely friendly, well mannered, and very helpful with the information requested. Very happy with the service

David was very helpful & gave me all the information & advice I needed for my first insurance policy! Very friendly & personable :)

The name of person is Rita Thapar. She is very helpful. She helped me many time a year with smiling face. Thanks for your service.

Robin provided amazing service! I would highly recommend working with her. She also has helped me save over $100 per month!

Tony L. made swapping insurance between vehicles quick, painless and friendly - and cheap! Much respect BIG TIME! ✊ …

Robin is super efficient and a pleasure to deal with. Communication is precise and expedient, very satisfied customer!

Tony was great! He was very helpful and informative on everything, he made it easy to understand and was very nice!!

I feel like I'm definitely in good hands, but would it hurt to get a reduction in My premiums? Cmon it's been 3 yrs!

It was great working with Tony L. He's trustworthy and efficient and got me a competitive rate. Highly recommend.

Robin was excellent! I haven't changed insurance before but she was helpful and walked me through every step.

Rita was excellent! I haven't changed insurance before but she was helpful and walked me through every step.

The worst service I have ever got. Not professionals at all, lack of knowledge. Better to use someone else.

I recommend speaking with Rita, she was a pleasure to work with and really easy to talk to. Thanks Rita

Great customer service ! And I'm saving over $100 a month for auto insurance now !! Thanks so much !

Robin was great at answering all of our questions and setting up our insurance in a timely manner!

customer service was great, Tony Loi was kind, professional and had very helpful recommendations

Toni was super helpful, and made the transition easy. Great quotes. I will recommend All-State!