I been having a terrible experience with American Airlines i was supposed to visit my family in Honduras after 23 years and this so called prestige Airline decide to cancelled my flight while in LAX after waiting there more than 5 hrs our flight was supposed to leave LAX at 12:45am but i recieve an email at 10pm that my flight was cancelled i decide to call them to see what they can do for me their answer was IM SORRY WE DONT HAVE ANYTHING AVALIABLE UNTIL FRIDAY i said what do you mean you dont have something avaliable so i was in the phone with them for more than 5hrs my kids were exhausted didnt slept all night i cant even explain how awful of an experience and until this point they have not give me a solution im so disappointed and mad. i keep calling and they say that i have to wait until costumer relations reaches out to me like i have their time im losing a lot of money and a lot of my time .

We wanted to use our AAdvantage points to book a post-pandemic flight. However, buyer beware! We didn't have quite enough points on the account to make the flight we wanted, so the web site tells you to Buy a few more to make up the difference. OK. We get a quote..... Wow, to buy the extra points (we had about 1/2 what we needed) we needed to put in $1,451.00. So I checked Expedia. The exact flights were $753, without the Mileage points. WHAT? Our solution, go with the Expedia offer and shred the AAdvantage card. What a ripoff.

I literally have 100k miles in 2017 and none were on AA. I began trying them again this year, 2018, and EVERY SINGLE FLIGHT HAS BEEN A MESS. Late leaving causing lost connections, then apathy at the counter to accommodate their own screw ups. Mechanical issues on planes, with 1 he waiting.... no GPU AC... people literally using the safety cards as fans.... I have an AA advantage card that says customer since 1994.... and guess what ... I will stick with BA and Lufthansa going back and forth to Europe. Bye AA!

I have always been a lover of American Airlines, but today our flight got delayed 4 times! We were flying in from San Jose to Phoenix and my 1 yr. old niece was not having it. And its honestly a bummer that you have to pay for all of your luggage, you can only have 1 bag that fits under by the feet! Those rates add up!!!! Also, although there are angry customers about the delay, American Airline staff should not be rude to the customers when needing help.

Super unhappy with the service here. I was forced to check a bag because there was no room. This decision was based on an arbitrary number of roller bags that the airplane could hold. It seems to me that they could do what other airlines do and gate check bags that actually don't fit, instead of relying on a number. Oh and there was room for at least three more bags.

NEVER check your bag with American and expect it to arrive at your destination. They claim my bag was “stolen” because they can’t find it even though it was scanned into SJ airport. They were not helpful and did not seem to care that I can’t afford to replace the items in this bag. This was my first time flying with American, and I will never fly American again.

We have a CitiBank American Airlines platinum card where we are SUPPOSED to get a free checked bag. Because my husband didn't travel with me, they charged me $30!!! Even though I am also on the account (he is the primary), I was charged, this, undeserving of the benefit! Misogyny at it's worst. FYI, had we traveled together, we would have gotten 2 free bags!

I want give him this Airline nagtive rating but google not give me any option. This Airline always cancel his flight and when rebook our tickets this airlines say we rebook your tickets when he going for bording they say your tickets is not booked and his employees say we book already and thay employes always lies you. This Airlines is soo sad.

American Airlines from your on and off tarmac delays, lack of information provided to customers, uncomfortable seating, slow Wi-Fi, dirty seat pockets, high ticket prices, lost baggage and some poorly trained staff, you only get one star for eventually getting me home. You need to do better for your customer and employees.

Terrible customer service. I flew here on American. They denied my pet to fly out. I have a 20lb dog in a carrier rated for up to 25lbs. I fly once a month. Have never had issue before. Woman behind the counter was on a power trip. No customer service. Delta had zero issue. Guess I will be switching airlines. Go Delta.

I have never waited to check in my bags for so long!! And it was literally because of one woman! She was working with 1 couple for 25 minutes without rushing anything on the PRIORITY LANE! I thought priority was supposed to be fast. They really tried to make Delta look like a better airline today.

The guy at the ticket counter is Unbelievably RUDE. I arrived an hour before my flight, less ~3 minutes, the place was empty, no rush, yet he never stopped yelling at me the entire time he checked my luggage. He should be fired, not exaggerating. Horrible 1st experience with American Airlines.

The American employees and Staff were nice. The plane schedule is miserable. A 30 minute delay leaving SJ caused 120 paying flyers to miss flights in Pheonix. Plane arrived as gates were being closed to Columbus, cabo, charlotte, etc. End up being 5 hrs late into Columbus.

Really bad experience in counter today, the attendant was Unprofessional ，she was too slow cause my fly got missed, I really wish her can be efficient help everyone,specially for late check in passages. Slowly waste time providing bad customer services was so shameful !!!

Absolutely useless. AA cancelled our flight, booked us to a completely different airport scheduled 8 hours later, and charged for a check in bag. Susan was the most incompetent and confused check in person in their company. Would not recommend flying from here.

I have had pretty good luck with Americans! I know quite a few people that have had negative experiences but that has not been my experience. My experience has been one that is similar to most airlines. The seating can be a little cramped

Absolutely Terrible 1st flight of 7 which 6 are AA with family of 4 2 children 4hr delay s.j coupled with a 4 hour delay in Phoenix to enjoy my first exspensive hotel stay in orlando for 1 hour. Never had any problems with southwest and

The most horrible airline in the US. Due to their 4 hour delay we lost out connecting flight to Hawaii. To put the cherry on the top, they also lost our luggage which they delivered the next day at evening.

American Airlines knows how to care for their passengers. When I plan my travel my 1st choice is AA. There Admiral Club offers comfortable accommodations to make your travel more enjoyable. Join the Club!

Every time I fly American I promise myself that it is the last time. The staff are tired and unhappy :. unfriendly and just waiting to be mean. Get another job if this makes you so unhappy!

Friendly staff and clean planes. Way too much advertising. They woke me up and interrupted the movie more than several times with useless talk trying to sell their services and products.

Sudden change of seat, sudden change of gate. Then, flight delay for 2 hours. Missed connection, had everyone sleep in airport for 12 hours for next flight. Could not recommend.

Check in was quick and pleasant, on board care and service was great and overall the flight was very nice. I would fly American anywhere anytime over most other airlines.

Ok, most of the people can't able to use kiosk for check in. Flights are delayed, lost the connection. Need to rebook the connection. Overall didn't have good experience

Creeping delay flight. Missed connection. Mislead us about availability of hotel in Dallas (had to sleep in airport). Complaint filed through website, no response.

Can offer better customer experience especially when flights are delayed and customers figuring our connections. Wors5 experience at Toronto post flight delay.

Didn't appreciate my flight being changed so I arrived very late instead of early evening. Did appreciate that check in was very quick. Flight crew was great.

I am not going again on American Airlines, they have stupid web and app where you can not get help easily. Customer service is also poor. Don't choose AA.

Didn't care that I had to check my 18 inch suitcase cause the cabin filled up. Pack light and small to not check bag and still had to!

Horrible el peor vuelo de mi vida tenia que estar en san jose alas 10:00 y llegue alas 3:00 am a san fransisco

Decent airline trying hard to stay relevant and profitable, as well as keeping the competition in check.

Easy check in if you dont have bags to check!! Security was super quick and chipper!

One of the representative at the counter named Tish was extremely rude to us today.

Gave my seats away claimed i was to late but i had an hr before take off .

Excelente servicio, puntualidad, Internet y entrenamiento libre de cargo.

better than United for sure. Unfortunately I am a premier United flier.

Easy flight from Chicago to San Jose. Thank you

Don't waste your time calling this number

Great service love the first class ❤️

ღამით რომ დაკეტილია და ვერ გაუშვებენ.

So far so good, had a bit of a delay

They have been canceling flight

Very fast convenientservice

Flight attendants are rude

Very very slow checking.

I love these airlines

Trash. Southwest FTW

Comfortable seat

Great servive

I LOVE IT!!

Ok