Angel Funeral Home is a Funeral home located at 4455 Frontier Trail, Austin, TX 78745. It has received 9 reviews with an average rating of 2.6 stars.
Monday | Open 24 hours |
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Tuesday | Open 24 hours |
Wednesday | Open 24 hours |
Thursday | Open 24 hours |
Friday | Open 24 hours |
Saturday | Open 24 hours |
Sunday | Open 24 hours |
The address of Angel Funeral Home: 4455 Frontier Trail, Austin, TX 78745
Angel Funeral Home has 2.6 stars from 9 reviews
Funeral home
"Angel Funeral Home is a terrible place to take your loves ones"
"If you love your loved one DO NOT entrust them in Angel Funeral Home's care"
"I made an appointment to meet and preplan my funeral"
"Sometimes the situation surrounding the loss of a family member can become quite overwhelming for the surviving relatives"
"Funeral was never posted to website"
Angel Funeral Home is a terrible place to take your loves ones. Brian didn't get anyone scheduled to do the Rosary, No greeters available, no Funeral director available to talk with when no one showed up to do the Rosary service. The receptionist spent the whole evening trying to schedule the service for the following morning & to facilitate at the cemetery site because they were not scheduled either. Failed to advertise the arbitrary. ..not even on their website, so many family & friends didn't know where he was taken. No church service scheduled, and the casket bouquet was never placed on the coffin. Receptionist said we would get refunded for those services but Brian avoids us & obviously will not refund us without legal representation. It was a terrible service, fortunately my son opened the service & said a prayer. Then my cousin's husband concluded the Service & blessed everyone, but by that time most everyone had already left It's not like we can redo it all, so beware!
If you love your loved one DO NOT entrust them in Angel Funeral Home's care. They never made the initial call to our family to set up a time to meet for arrangements. We had to call them. As soon as they saw there was a pending on the insurance when verifying, Peter's whole demeanor changed. It was very obvious it was all about the money here. No Compassion, nothing professional about him or the director whom I called twice and he would not return the call. Instead Peter was the one that called me back after i specifically requested I talk to Bryan and did not want to deal with Peter anymore. Peter's call to my sister in law who lost her husband was so awful he said "since you are not happy and we are not happy, it's best you go ahead and move him to another funeral home" Too bad you have to give one star to be able to post.
I made an appointment to meet and preplan my funeral. The person was very polite to me, but he address me in Spanish only. When I do business with someone , I do it in English only. I spoke English to him, he kept on in Spanish. As soon as I mentioned cremation, the funeral director butt in and said, "Leave your e-mail and we will send you information" I asked him to give me a brochure." He bluntly said, "We done give information on paper". It is two weeks ago not and no e-mail. I went to All Faith funeral home and was treated professionally in English and was given 5 deferent plans in writing. I will not recommend Angel Funeral Home to any one.
Sometimes the situation surrounding the loss of a family member can become quite overwhelming for the surviving relatives. The clear, easy and concise way that Bryan DeLeon explained everything to us, while handling most of the critical details, helped alleviate much of the burden of arranging the memorial and cremation. His disposition and eagerness to cooperate contributed greatly to the success of our respectful and inspirational memorial service. Their facilities are very nice and they are a great value. I highly recommend Angel Funeral Home. There is no need to look elsewhere.
Funeral was never posted to website. Consequently many people missed the funeral of my colleague. Staff was rude when answering the phone. Viewing room smelled like stale beer. I would never use this funeral home or recommend it to anyone.
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