Horrible service, purchased a necklace for my wife last year which broke after been worn only twice. Returned to Southland store less than a week later and they refused to fix it even though she remembered us but we didn’t bring the receipt. Then we went into lockdown and couldn’t go back. Now we brought it back to fountain gate in packaging and brought the receipt, but only realised it was the wrong receipt for something else we bought. First thing the lady said was ‘first off, you shouldn’t store the necklace like this’, a little bag that was provided for the necklace inside the box! Was very rude until I mentioned this is the second time we were spoken to rudely. Final result, we couldn’t find out receipt, second time they couldn’t just look the receipt up, this time the excuse was because it was from another store even though we had the date of the purchase both times and a online bank statement the first time. Very disappointing, we left and went to our favourite jewellery store and they provided us with a new and better quality chain for a discounted price, and purchased the chain from us. HORRIBLE EXPERIENCE. Will never shop here again, don’t waste your time or money on bad quality and horrible customer service!!!

I am sad to be writing this review because I absolutely used to love this store and have never had a problem with product quality or staff until recently. My partner was trying on necklaces which had a “K” pendant attached on one of the chains and once he was done finding the perfect size he handed back the necklace to the lady with the pendant attached. She saw us give back the necklace with the pendant but she misplaced the pendant and accused us of stealing alongside her other coworker. We even helped to look for the misplaced pendant. The staff were extremely rude and threw accusations at us even though we gave them back the pendant and necklace. We shook our clothes, helped searched and they still insisted we “stole” and tried to intimidate us by repeating “we’ll look at the cameras” which obviously didn’t work because we never stole lol. Will never shop here again, nor will my friends or family. Very disappointing behaviour.

I visited this store with the intention to purchase a specific watch for my partners birthday using Afterpay - unfortunately I didn’t do my research and discovered the Afterpay limit is $1000, while the watch I had chosen was just over. Jasmin was an absolute angel and managed to bring the price down for me without me even having to ask. I did also return later that day to have the watch resized, and received the same fantastic customer service as the first time. Staff here are so friendly and welcoming, and will go out of their way to help you with no hesitation at all - will definitely be returning to buy all my jewellery in the future!

Went in store to purchase a new pendant and chain & was greeted quite quickly and shown a few great options. The sales associate was professional and helpful, offering professional advice and also helping me by offering her personal opinion as to which item I should choose as a gift for my family member. She was also really kind to my younger brother who was there, ensuring that he wasn’t too bored looking at jewellery . Definitely recommend this store. Thanks so much. It was a quick and smooth purchase.

We have purchased ear tops from Augus coote and they did not look good on my daughter. When we went back to exchange them, on of the staff was rude and disrespectful. They would have told in a much different tone that we have to pay for sterilising charges since we have tried the tops on my daughter. Instead they made it sound that they are maintaining hygiene and we don’t which sounded very racist. Manager came and resolved the issue later. But still I don’t recommend the store..

I recently went to buy a diamond ring for my wife at Cranbourne Angus and Coote. I had previously been to Angus and Coote at Fountain Gate and hadn’t received any customer service which left me quite disappointed so i had made the choice to go to Angus and Coote Cranbourne Park where i was served by a amazing woman Emma, it was the best customer service I had experienced in a very long time. All the ladies in there were great, will only be coming here from now on!! Thank you.

Some feedback could be made by the same staff the truth is this shop should be closed already and give the oportunity to other retailers who could have a customer service because some staff are completely failed we must be honest business are created by customers you should review all staff and test them otherwise this store does not deserve running business in this shopping centre. I had very bad experience here as a customer.

Can't fault the customer service provided at this store, especially from Noelyn. Noelyn was so patient and thorough when my partner and I came in to buy my engagement ring. She answered every question and was genuinely over the moon to help us out. Thanks for going above and beyond for us Noelyn - your kindness is appreciated! - Bridget & Kevin

Thank you Jess & Lynn at Angus & Coote for your brilliant customer service! What a surprise to come across genuinely helpful & knowledgeable staff, plus very friendly & patient. Bought 1 item on the day then thanks to the great service came back with my partner for the stunning ring. Fantastic store!

My all time favorite jeweller, I've lost count of how many beautiful, good quality diamond pieces I've purchased from here over the years not just for myself but also for my two daughters. And the ladies are all so helpful. I'll keep shopping here for years to come. A very happy customer!

I have always been greeted with a smile and they are always willing to help, they are not pushy at all and I've had a few adjustments done to several watches that I HAVE NOT PURCHASED at their store and they do them without charge. 10 out of 10. Thanks.

Absolutely amazing service! My mum had to get a ring fixed recently and the staff were knowledgeable and so helpful to get the repair in and also help us find some others sparkly treasures. Thanks for the great service team Fountain Gate :)

Got my engagement ring from the Angus & Coote near big w and 6 months later the same lovely sales lady help us find that matching band from the set and help us pick a ring for my husband to be! Could not fault the service! Very happy!

I’m a yonge looking lady and it took them 35 mins to surve ever time an older man or lady came in they sirved them first I ended up just leaving

Great range and fantastic staff! Perfect balance of helpful and not pushy, like some other places! Thank you!

Thank you to Fay for helping me choose a Valentine's gift for my partner, a really nice shopping experience.

Fantastic customer service, unlike the other Angus&Coote shops I know. Very helpful. Thank you so much.

Bought a watch here in 2019. Very friendly staff who also adjusted the band for me. Great service.

Horrible service, horrible experience, will never go back here again. Don’t waste time or money.

Great customer service. They have really beautiful pendant and chain range.

This place has very friendly staff and they don't rip you off

Best Customer Service, love the product i brought!

Great place for a quick get away.