No one planned my grandmother's arrangements. They were suggested by a social worker saying they handled indigent cremation cases. My grandparents, being on social security and having no life insurance polices left, are/were indigent. Their idea of indigence is $1700+ for a direct cremation. This means there are NO funeral or memorial services provided. After all of the chaos of a loved one's death cleared, I decided to look around on the internet at prices because it just seemed too high. I was SHOCKED... and VERY ANGRY. There are quite a few other crematories that were offering services for a much lower rate... like in upwards of $1200 cheaper! When her death certificate came in, I found all kinds of mistakes on it.*I* (the family genealogist ) gave the information, CORRECT information. What came back on the death certificate was not the information I had provided to the person handling the cremation. I am also now receiving a bill after paying half down for my grandfather in the last name of BOAG. Which is not what the funeral home has on record. Having a forked tongue and in fear of letting loose on these uneducated and deaf imbeciles, I have waited to go make a payment on behalf of my grandfather. The "gentleman" handling the accounts ... well, lets just say he is less than charming ... He called me before 9 a.m. on a Friday morning, having to work a busy Friday day in the bar. When confronted with these issues, tried to become very insulting... and insinuated I was the one who screwed up the information on a woman who had been my grandmother for 37 years. I am afraid to pick up her ashes for fear that I may be bringing the wrong ones home. PLEASE do your research and do your loved ones a favor by planning in the event of your death. And if you must use this funeral home, be leary! When burying my son, we had life insurance and had the luxury of giving him a nice funeral. We used Cook-Walden in Pflugerville. Nothing but the utmost respect from the staff... from the time we walked in 15 years ago to plan his funeral, until now.

This was my first planning of a funeral for a loved one. I used the AMBIS 2013 SURVEY OF AUSTIN AREA PRICES OF SELECTED FUNERAL GOODS AND SERVICES list provided to me by Hospice Austin's social worker. Austin-Peel was one of the least expensive of funeral homes and I was recommended to the owner, Mr. Billy Peel by a friend of mine that works at Assumption Mausoleum and Cemetery. My friend also works at Angel Funeral Home and he guided me to Mr. Peel because he told me that Mr. Peel would "take care of me." What surprised me was the inexpensive price for services compared to other funeral homes. The total that I paid was probably a third of what I would've paid with other funeral homes. The job they did was amazing and memorable!!! This funeral home went over and beyond to make sure that every detail of the funeral was perfect. I told Mr. Peel I did not want a funeral procession with the Austin Police as escorts and that would cut down on a lot of cost. He suggested that we have a Memorial Service in the evening and then the following day everyone would meet the hearse with the casket and flowers at Assumption Mausoleum. The Memorial Service / Visitation was perfect in every detail from the flat screen television flashing pictures of my husband's life set to country music playing in the background to the incredible automotive memorabilia provided by Leif Johnson Ford where my husband worked for 40 years. The funeral home made my husband look so great despite his terrible illness and it was all the small details that comforted me during that time. This funeral home, even the mortician and administrative assistants, namely Kelly and Joel, were awesome!! I visited them often before my event and I joked with them that I was "moving in!!" and they laughed. My experience with them convinced my family that when my Mom passes, we will definitely use Austin-Peel and son Funeral Home for our arrangements. For this high level of service and price, why would anyone go ANYWHERE ELSE? Sincerely, Linda Summerlin, Leander, Texas

My mom passed away on Sept 6, 2015. She had been suffering from Alzheimers for over a decade, so needless to say she looked very different than she did 10 years ago. I contacted Mr. Billy Peel of Austin-Peel & Son Funeral Home because of the location, price and reviews. While they met or exceeded our expectations on those items, what we did not expect was how beautiful she would look on the day of her funeral. Through pictures and descriptions from my siblings and myself they were able to make mom look like she did before the disease, as if she were just sleeping. At one point during the funeral I leaned over to my dad and whispered how beautiful she looked. He said 'The first time I saw your mother I thought she was the most beautiful woman in the world. She looks like that now'. Mom passed one month shy of their 60th wedding anniversary, so that should say it all. We are so grateful to Mr. Peel and the entire staff for their kindness, patience and professionalism, but most of all for giving us the chance to see the mother that raised us and the woman that dad fell in love with one last time.

I can't say enough great things about Mr. Peel. I lost my father unexpectedly in an accident. Peel & Son was the first place I called since family and friends worked with them before. I had an appointment with another funeral home prior to my scheduled meeting with Mr. Peel. The two meetings were so different! Mr. Peel took every consideration when speaking to my family. he was incredibly caring and heart-felt. We made our decisions before leaving. Later we'd be contacted by the other home to follow up and asked who we chose. I was shocked when the person on the other line mentioned Peel & Son having low cost options for two reasons: 1. I didn't tell her we'd chosen Peel & Son & 2. the cost of services were not why we chose them. It was the warm sincerity. Nothing else. Unfortunately, due to the manner in which my father passed, services were held over a month later. We dealt with many offices throughout our county and each was less professionally caring as the other. Peel & Son was our silver lining throughout. I am incredibly grateful to them.

Please improve by: I wish they would have called us before making us all arrived there. Just please check before services begins and everyone started to arrive. It is hard enough to even come here but it was made harder: a cremation for a loved one that we did not get to know. The response on 9/13/15 at 1 pm was "our cremation device is broken." With more sadness we decided to go on with the cremation and was escorted without any police officers just a black four wheeler in front and a hearse? to Capital Mortuary Services: Austin Texas on 201 Victor St. It could have been easier if someone would have checked the day before or the two hours before services.

The attention to detail was very poor. We had a basic graveside service for my mom. They didn’t bring the wreath for the casket or the flowers that were sent to the funeral home. They were left at the funeral home. I was planning on taking the Arrangements home. It would have been a six hour round trip to go to the funeral home and pick them up. No offer was made for them to be delivered . They should have been delivered to the graveside for the service. It all comes down to money. It was a basic service. I guess it like everything else, you get what you pay for. They did email me pictures.

My 26 year old son was murdered in Austin & I reached out to Austin-Peele & Son to help plan a wake there before shipping him to Iowa for his burial. Billy was so professional & seemed to genuinely care about what my family & I were going through. He wasn't trying to get rich off of my family's suffering as it seemed some of the other funeral homes were. Everything was adorable & Mr. Peele took care of all the small details so that we wouldn't have to. My son looked so good just as he did in life.

Let's just say there's better places, for a multitude of reasons. The setup and ambiance are cheap, the tv displaying the photos is tiny (they need a 60" for all that wall space), you could tell the priest didn't want to say the rosary, and the microphone was so dull that almost every speaker including the priest was drowned out by the AC

We cannot thank Billy Peel and his entire staff for their compassionate care of our family in our time of need.. Their professionalism was showed with each request we had, and we had many. We appreciate the sincere courtesy and knowledge they showed our family during this entire process; and for going above and beyond!

I highly recommend this place. They are so kind, caring, and compassionate. It's true blessing and honor to have selected this place for my grandmother, sister, and brother to all have their services here. They also did an amazing job on my brother's face, it looked like he was sleeping so peaceful.

First time ever dealing with funeral arrangements. My experience here was great last week every thing turned out great. Funeral director was very nice and patient she explained everything thorough. I would definitely use them again

I was so lost after my dad passed away and they where so patient with me they went over and above. They never rolled there eyes or complain when I struggled to come up with the money. I was blessed to come across them

Great place, they took good care mom. Very reasonable prices. They where recommended by friends and I will recommend them to anyone that needs there services.

Great service for my dad. Thank you very much!