Update/amendment/reply to owners response. I will update my review by saying that while they didn’t violate Hippa, they did share client info and I have proof of that. While I did have to cancel due to my friend being sick an hour before, when I INITIALLY made the booking BY PHONE(never once visited the website), there was NO MENTION OF CANCELLATION FEES OR POLICIES. However, circumstances changed, and when I reached out to AUSTIN URBAN RETREAT by phone to discuss RESCHEDULING, they again did not inform me about a cost to reschedule/cancel. I also received no invoice/notification that I was being charged the FULL amount of services. When I expressed my concerns about not being informed about the charges they were unhelpful and unsympathetic. Then I felt I was FORCED to reschedule in order not to lose out on the full cost of services. As a customer, I believe it is the responsibility of the business to be transparent about their policies and fees, especially if they can significantly impact the customers experience. By failing to disclose the rescheduling/cancellation fee during the booking process (via phone), Austin Urban Retreat exhibited poor communication and lack of integrity. I would advise looking for alternative options that prioritize transparency and customer service. This is my update after I spoke with the owner (Tammy). It was yet ANOTHER horrible experience. First let me say she didn’t call me the next day like I was told, but rather I had to call her. The front desk, Summer, asked for my cell AGAIN, even though I had given it to her previously. When I asked Summer to confirm this she became very rude and hung up on me. The owner then called me from her personal cell, on block, (knowing it won’t be recorded) as all phone conversations on the business phones are recorded, then she proceeded to be EXTREMELY UNPROFESSIONAL as soon as I answered. She raised her voice, cut me off multiple times, and was more focused on how to educate me on customer service than actually providing any customer service. She was also very bothered by my previous 1 star review and yelled about how much it hurts her business and threatened to have it removed. I actually had every intention of either editing or removing the review pending the outcome to which she thought I couldn’t (you can), but I won’t, due to how unprofessional she was on the phone. She also tried to intimidate me by saying she has my phone conversation recorded where I was upset. GOOD! Everything I said over the phone is what I put in my review. I didn’t badger or degrade anyone, unlike the way she spoke to me when she THOUGHT nothing was being recorded. As for the “high expectations” of this business, they are not high enough, they don’t even meet the basic standards of customer service, (communication) Also let me WARN EVERYONE, this business shared client info that I have proof of.

Sparknotes version: Go here as soon as possible. Massage? Ask for Trey! Facial: Ask for Breeana! Full version: Where do I even begin? I was having one of those days and knew I just needed to relax and treat myself. It was last minute, so I didn't have a lot of confidence anyone would have availability, but when I came across Austin Urban Retreat on Google, I gave them a call anyway. They were able to get me in within half an hour for a massage and facial. The facility is beautiful and so well managed and designed. Then I went into my massage with Trey and cannot say enough good things about him. I felt so relaxed and comfortable the entire time. The perfect balance of quiet and conversation, plus he really helped ease some pain I have been experiencing in my hand. After being fully relaxed from my massage, I was given a robe and sandals to wear in the transition of going to my facial. They have a great couch area for while you wait. Shortly after, Breeana came to get me for my facial. She is so fun and we talked the entire time (which my extrovert self loved, but she also made sure to give me time to quietly relax when I wanted to)! Not only was in a fun experience, but she is so knowledgeable and answered all of my questions and helped me walk away with a better understanding and offered some great products without making me feel like that was her only motivation (like some other companies). I did end up buying one of the products but because I really wanted it and I don't regret it one bit. All of this to say, Austin Urban Retreat is a dream and worth every single penny. Thank you guys for such a great experience, I will definitely be back!

I cannot say enough about Austin Urban Retreat. It's a beautiful space and lovely atmosphere with a very personable and professional staff who provide excellent services. This tucked away treasure will make you feel pampered during your entire visit. The front desk is welcoming and from there you will step inside the soothing oasis of the lounge. It is a very serene and peaceful space. And then there are the services. I had the 'All That Spa Day' package and it was one of the most relaxing and recharging spa experiences I have ever had. During my Swedish massage my masseur, who had magical hands, was great working on all of the spots I mentioned and very attentive in making sure the pressure was comfortable for me. The Champagne Back Scrub was just what I needed and made my back 'backless dress' ready. Absolutely wonderful results. My custom facial with Tammy was incredible. She took great care of me and the service really is personal and custom from start to finish. She made great recommendations and my skin looked amazing afterwards. It looked bright and hydrated and honestly my skin has never looked more 'glowy'. The products used are incredible. And the lavender scalp massage was the icing on the cake. It was beyond relaxing. This boutique spa really delivers with its top tier services. HIGHLY RECOMMEND.

Traveled from San Antonio Texas , Went there for Valentine’s Day … HORRIBLE service and massage , do not waste your money going there .. NOT WORTH IT.. I told the lady who did my massage 5 times that she was not applying enough pressure and she ignored me, also when she was massaging my neck area she pulled my hair .. so instead of releasing stress she added more stress and later on when I left I found a knot in my hair thanks to her ! also she took off my necklace and didn’t even return it::: Another thing .. when I spoke to the owner about how unhappy I was with the massage she took me to a private room and told me i would get a refund Then when I went to meet with my bf she came up to us with an attitude and instead she told us to leave ! she didn’t even let us finish doing our facials, she threw me and my boyfriend out .. when we were out at the entrance .. she was soo unprofessional pointing fingers and calling me trashy .. seriously I will NEVER return to this place again.. and if you are reading this please do not go there and waste your time & money .. you will leave very unhappy

I am a licensed massage therapist and esthetician. I went in yesterday for a massage and facial. Cheena was my massage therapist and she was amazing. I only book 90min massages because I get low back pain that requires hip and leg work to relieve the pain due to slight scoliosis in my lower back. I explain this to every Lmt I have worked with, but Cheena is the only one who has listened and gives me exactly what I need. Most Therapists spend more time on my back and very little on my hips and legs, thus not fully relieving my pain. Cheena most definitely has the magic touch. I can't wait to see her again. Karlee was my esthetician. I give her about 4 stars. I knew I needed extractions. She told me I didn't and skipped that part of my facial. She also cut my time a little short, which I imagine was due to the fact that no extractions were performed so she finished early. Her technique was good, but unfortunately, I had to come home and perform my own extractions. I also felt a little exfoliant on my face as I was leaving, but I understand that can happen sometimes.

I rarely go out of my way to write google reviews but I felt it was necessary for my experience with the manager at this facility. I recently visited Urban Retreat Spa in Austin for a teeth whitening service and unfortunately had an extremely disappointing experience. Not only did the treatment make no difference, but my attempt to address my concerns with the staff was met with unprofessionalism and a complete lack of empathy from the manager. When I contacted the spa to express my dissatisfaction, the manager was dismissive, unhelpful, and downright rude. Instead of acknowledging my concerns, she chose to belittle me, using condescending terms like "honey" and labeling me as rude. Her laughter and refusal to take my concerns seriously only added to the frustration of the situation. In any customer service interaction, professionalism and empathy are key. Urban Retreat Spa fell short on both fronts. As a customer who expected a certain level of service, I was met with disrespect and an unwillingness to address a legitimate concern. I will not be coming back.

Facial and massage was great. We booked a day package with lunch. When I called from Florida to book the package for me and 2 of my friends they had a special for $50 off off $200 gift cards I asked if I could purchase the gift cards and use on this package. They said not to worry that they would honor $50 off of our service upon arrival. My total package was more than $500. Front desk applied $50 off as I requested. 2 hours later the owner called me and said we had never discussed the $50 off. She proceeded to talk over me and complained that the lunch cost her $60. That she doesn’t do business this way , pretty much called me a liar and proceeded to charge my credit card an additional $150 for the 3 of us that received services. Our total bill was over $1500 that included a 18% tip. I would not recommend this place due to the fact that the owner doesn’t know what customer service is. I don’t care what The lunch cost her. She is the one who ordered it and had it listed in her package. Don’t advertise what you can’t deliver!!!

I booked a new client, same day appointment because I was having some intense back pain that required professional attention. I booked the 90 minute massage with Trey and I was thoroughly impressed with his level of professionalism, skills, and knowledge. He took time to listen to my primary concerns in the beginning and respected my request for a relaxation massage. He continued to follow up throughout my session on the amount of pain I was in, checking the pressure, and even walking me through some deep breathing exercises to help release the tension built up in my body while he was working through some of the knots. His knowledge of the spirit, mind, and body combined with his professional techniques was top notch! He even showed me a technique I could use at home to help my son with a surgery scar and muscle repair. I’ve already shared about this tucked away gem with several family and friends because I was so impressed. Definitely plan on implementing routine massages with Trey into my self care regimen moving forward.

I had my first ever facial with Tammy today and it was amazing. The atmosphere of the spa itself is so soothing and relaxing. We had a party of 4 and were greeted warmly, with fresh mimosas and snacks. Everything is elegant and luxurious. Tammy made sure I was comfortable with everything starting with the temperature of the room and the bedding to explaining everything that she was doing. The products she used were all natural and felt like silk on my skin. I expected only my face to be part of the process, but she applied the same techniques and products to my shoulders and upper chest. If I had a formal dance to go to, my skin would have glowed in my off the shoulder dress! She also gave me a hand massage with warm cocoa. Totally unexpected and my skin loved it. I couldn’t be happier with the end result. All of the products used were super gentle and smelled amazing. My skin is soft, supple, and well hydrated. I highly recommend this service and plan to go back to try the other services this amazing spa offers.

I should admit upfront that my relationship with massage is strained. I always find myself overwhelmed with the relief of tension in my body both familiar and previously, drastically unaddressed. I also always hear "how is it possible that you've been this tense? Get massage more often". I further have usually continued to ignore it. It's probably a safe bet that ill struggle to overcome that habit, but it won't be because Austin Urban Retreat neglected anything. To the contrary, we were greeted with a private space to wait together, my spouse and I. My massage therapist was spectacular, thorough and thoughtful. She addressed my specific concerns and kept from beating me up too badly over my condition. I find myself hesitating to go on in case they get too busy for what I hope will be a regular therapeutic. They've won me over.

Three friends traveled from Florida to Texas. Made appointments for Spa day and were told we would receive lunch and a $50 gift card we could use the day of treatment. Massage and facial were very nice and we choose $50 in products each and were happy and left the spa. Two hours later an Irate woman (spa owner) called and said we were never told there was a gift card and she was now charging it to our friends credit card. (Is this even legal?) She would not listen to what was being said and basically called her a Liar! She complained about paying $60 for our lunch. This woman needs to learn how to speak to clients and how to do business. Our spa day bill was $390 each plus an 18% tip. She didn't seem to complain about that. Do yourself a favor. Find a spa where YOU are treated with respect!

Dee is a magician. This body has experience more cycling classes than I care to count. I expressed my need for healing and she delivered like a pro. The consummate professional, she kept to the task at hand (hands maybe) and provided a deep, healing experience. A therapist to me is only as good as the energy and intent. And after sharing a few words I knew that Dee was good people. She was quiet but happy to chat. Super respectful and quite adept and taking what the tension in my body was giving her. I bemoaned the tight hips, and she used cupping and a bit of stretching/body manipulation to target the specified area. Not only will I be back, I will wholeheartedly endorse her to any athlete looking for a reset. She can do the level of work you need.

The best!!! My dear friend and I had the most amazing time here during our girls trip to Austin! We both had the best facial and massage we’ve ever experienced! We enjoyed the beautiful, clean and relaxing environment, the softest robes and blankets ever, discovered a new favorite beverage in between services, the poinsettia aka champagne with a splash of cranberry, and most importantly the kind and knowledgeable professionals who made us feel so wonderful and comfortable. Huge thanks to our Estheticians, Tammy & Cassandra and Massage Therapists Sulema & Patrice. We couldn’t have asked for more. We felt so relaxed after, and my skin still looks hydrated and glowing 2 days later. I can’t say enough good things; we will definitely be back!!

Tammy and Cheena are phenomenal! This place is truly a step into fresh air. As an individual who loves massage and anything for the well being of my body, I highly recommend this place! Everything is so welcoming about it. Very clean with the highest quality! I couldn’t be anymore excited that this place is open! It’s close by too. (Minutes away from Barton springs and downtown.) If you haven’t been here, do yourself and your body a favor and get some work done. They offer many services, meaning it’s your one stop shop.:) What I loved seeing as well was that the products they sell are also clean and even local. Support this amazing business! You won’t regret it. ❤️

This wasn't a good experience for me. The receptionist did not correctly book my appointment despite repeatedly clarifying the 2 procedures I wanted done. They said I would have to return in 3 hours or another day for their mistake. Also, they wouldn't take my $100 gift card bc they expire in a year (this is stated no where on the actual gift card). Aside from that the procedures done were not done well. Eyebrows are unevenly tinted and different sizes. I was hoping to save myself time with eyebrow tinting and a lash lift and one was done poorly while the other was never booked (they booked an lash tint instead- which I do not need).

Guys, I truly enjoyed my experience here. I definitely recommend and would totally book again! I got a deep tissue for myself and a swedish massage for my cousin. My cousin had to bring her daughter ‍ because of some last minute change in plans, and the staff was very accommodating and understanding. Danielle, my massage therapist, was also very talented and kept me relaxed the entire time‍♂️. She helped get some tough knots out and really knew what she was doing. Speaking for my cousin, she said she had a wonderful time and really liked her massage! Great job guys! Thanks for being awesome!

Today I received a massage. It has been probably 5 years since I got a massage and went to Austin Urban Retreat for a mother/daughter day. This was hands down, the best massage I have ever gotten. The whole environment was very relaxing and Josh was the most professional and nicest person. He did everything I asked and was very attentive to areas where I was experiencing pain or where he could tell I was tight. The hot towel on my back was probably my favorite part but the whole experience was exactly what I needed. Everyone that went today had a similar experience with their services as well. Very highly recommend.

Tammy is an absolute skin expert. I have received many facials over the years from high-end estheticians, LA to NYC, and Tammy completely blew them out of the water. I was so impressed by her knowledge and attention to detail; she showed a genuine interest in improving my skin. I came in with dull, lackluster skin and left looking like a glazed donut (in the best way). The entire experience felt so luxurious, I cannot recommend her or this salon enough! For reference-I received a customized facial with a peel, microdermabrasion, and a jelly mask to finish.

DO NOT BOOK HERE!!!!! I booked two massages and since my friend got sick, I had no choice, but to cancel and was going to call back to reschedule, but they charged me a cancellation fee!!! For being sick!!! And The front desk Summer, DID NOT WARN ME of this while on the phone!! Had I known I would have only cancelled one appointment instead of two!! Completely blindsided me and when I called to talk to the manager she’s coincidentally out of town! The owner is supposed to call me, we’ll see what happens, will come back with updates!!

The massage itself from Sulema was great. However, its also true that my necklace broke during the message. The necklace was precious to me. While checking out.. I was told that I should have protected my jewelry and next time I should remove my necklace in advance. The necklace broke 15-20mins into the massage- if it was getting in the way.. request me politely to remove it. If nothing else, at least dont blame the customer later. Three stars for the great massage (even left a tip)- overall experience: unfortunate.

Was in Austin on vacation and decided to get a massage. After doing some searching on Google decided on trying out Austin Urban Retreat. I had a deep tissue massage and a full body scrub. Oh my! I feel really good. I was so relaxed I think I may have fell asleep a couple times during the massage :) Sulema was my therapist. She did an awesome job! I highly recommend this place. I wished I lived in Austin so I can come often! If you are in the area and need a massage you should definitely try out this place !

I am new to Austin, and was looking for a spa that uses Eminence products. I am so happy that I found this place, after a not so great facial at another spa. Danielle gave me an awesome facial. Just what I was looking for. She is very knowledgeable. I liked all of the products she used, and felt they were appropriate for my goals and skin type. She also gave me some great tips that I will use with my daily routine. The spa itself is very nice and relaxing. All the staff is warm and welcoming.

Danielle did my massage and she was amazing. She worked out my knots and helped me relax before a big week. I was offered wine in between my treatments which was a nice touch. Tammy was my aesthetician and her facial was amazing as well. They only use high-quality, natural products which is great for my sensitive skin. I suggest booking with Danielle/Tammy and signing up for texts so you can get great discounts. You should also consider buying one of the Éminence skincare products.

I stopped by here to get my teeth whitened and they did a great job. They are very kind, supportive of your wants and needs. The lady who cleaned my teeth checked on me every ten minutes and the process only took 30 minutes. She was very knowledgeable and apparently was just trained. So that tells me they care about employees and want to produce great results for clients. The lady at the front is super sweet and helpful. I will be back for a massage soon! Thank you to the team.

I had the best massage I have ever had in my life with Sulema Lopez. I needed my 3rd eye in tune and my chakras aligned and she did just that. I walked in feeling heavy and walked out like a pink cloud!! The girls at the front desk were the best as well in customer service. I highly recommend them to anyone!! Thanks guys! Let me know if y’all have any specials I am down to try your other services as well!

I had the best experience here today with Trey! He gave me insight into my muscles and the best ways to take care of my body with working at a desk everyday. He was amenable and receptive to my needs and concerns. I really felt like he was working toward my long term health as opposed to just getting me “fixed enough” to come back. I will definitely be recommending this place to my friends!

We had the best spa experience ever! The staff is friendly, knowledge and professional, performing A+++ services. Our spouses also loved every detail from beginning to end. The atmosphere and amenities were pure luxury. The owner Tammy is an absolute doll. My skin has never looked more bright and fresh. I would recommend Austin Urban Retreat as the best spa to any friends and family.

Jessie is the BEST! I’ve seen her for years and her combination of knowledge, experience & her ashiatsu technique is unbeatable. Cannot recommend her enough! Make sure to add cupping to your service as she finds the most amazing way for them to complement her massage technique while making sure you are comfortable & still relaxed the whole time. Go see Jessie, you won’t regret it!

The most magical experience I could have ever gone through with Austin Urban Retreat! Everyone was very professional and welcoming. Very well done massage by Trey, I’ve had 2 sessions and he crushed it every time! Lisa at the front was just full of warmth and happiness throughout the experience as well. HIGHLY recommend for any sort of spa needs! The skincare is TOP TIER!

Literally the best massage and facial I have ever had. The place is very comfortable from the time you walk in. The staff knows all your answers to any questions. Very professional and a super clean environment. You will not be disappointed. Save your time on other places and go experience what Urban Retrear has to offer. Hands down the best around.

Sulema is literally the BEST massage therapist in this entire city. Words can not express how detail oriented she is. I can’t ever leave without booking another session and you’re definitely going to want 90 minutes. Not to mention, the entire staff is super sweet and welcoming so if you’re looking for a massage in Austin, look no further.

5 stars, 10/10, top rated! I can’t say enough about how wonderful Austin Urban Retreat truly is! From the initial phone call to the final sip of wine I felt pampered, relaxed and catered to. Lisa was terrific and made the booking process a breeze. Regina did my facial and will definitely book my next facial with her! Highly recommend!

I went back for another last minute massage with Dee — this time a 90min because the first time doing the 60min wasn’t long enough!! It was as wonderful as the first one! Really can’t say enough about this place!! I’ve gotten lashes, a lash tint and lift from Summer as well and my natural lashes have grown so much and look amazing!!

Jennifer did a great job on my facial & had great lifting techniques. She knew what she was doing & gave me what my skin needed. The spa was comfortable & inviting & a great retreat from the heat. I prayed for a satisfying time w. My daughter & was answered prayer as both our Estheticians Delivered. Thank Urban - we’ll be back.

This spa is the best spa experience I have had in Austin. I received a facial and full body massage. The masseuse was amazing and everything felt, looked and smelled excellent. The attention to detail is second to none. Tammie really was amazing the whole way through. I can’t recommend this Austin Urban Retreat enough.

From the moment I booked for our group of 5 to moment we left I felt welcomed and pampered. The genuine kindness and the attentive service is impeccable. I truly felt taken care of and will definitely book another facial with Regina when I return to Austin! Thank you for a relaxing experience!

I had the most incredible 90 minute deep tissue massage with Brooke. She really took the time to solve all the tension issues I was having and was able to answer all of my questions. I left feeling so much better. The overall experience was fantastic and relaxing. I will definitely be back!

Had a massage with Danielle today she was so amazing! I usually get pretty antsy after half an hour but didn’t want this to end! Place is really cute and clean and everyone was super friendly. They were the easiest to book online and had same day availability. Definitely coming back here!

Had an amazing massage with Dee! I’ve been getting massages for several years now and have had many different therapists. She was one of the best I’ve had! Can do firm or light pressure, super professional and I felt comfortable the whole time. Feel amazing today! Great experience.

Booked a massage and facial and both were amazing. The outside/strip mall is deceiving as the spa/services were top notch. The receptionist was welcoming and both masseuse Sulema and esthetician Dee were professional. Glad that I went and would recommend anyone to try them out!

I just went in to pick up some product after a particularly long day. The person at the front desk was incredible. She was so kind to myself, the other customers as well as her fellow staff members. I’ll return here for services because of how warm and welcoming she was …

Run, don't walk, to have Jennifer's facial and Summer's lash services! They're all a real treat to work with and the experience is a delight from check-in to check-out. Thank you for offering special prices/deals and being a great value! I'll be back and I highly reccommend!

My partner and I got a couples massage with Trey and Sulema. They were both wonderful! They were open and communicative about the massage process, and the massages themselves were so relaxing. AUR has a great ambiance for a relaxing experience. We can't wait to go again!

Austin Urban Retreat is such an incredible place to go! I’ve received many massages from them and I always feel extra relaxed and pampered! If you haven’t been you need to go! Thank you for all that you do and I will be recommending this spa to my friends and family! :)

I called and they got me in for a super last minute appointment and Breeana was AMAZING! The facility is stunning and very clean, staff is very sweet and Breeana was incredibly passionate and well-educated. I'm very happy with the service and it was worth every cent.

Front desk Lady was very rude to my boyfriend and we both decided next time around were going to go elsewhere. UPDATE: Got a voice mail from business lady left me voice mail threatening to hurt me said will hunt me down due to my google review if I don't remove it.

Absolutely loved this spa. My husband and I got a spa package and it was a great experience. From booking to, facial to massage and ambiance everything was just amazing. Best part was the entire team was wonderful. Be sure to visit beats even high end resort spas.

My last massage appointment with Trey was exactly what I needed! If you’re looking for the ultimate relaxation and a great massage, look no further than Austin Urban Retreat and request Trey! Looking forward to my next appointment at the spa.

I went to Austin with a good girl friend for a girls weekend and this was the perfect escape for us. The massages were wonderful and the facials topped us off. We felt like we were floating on the way out! Highly recommend this beautiful spa!

I had a facial with Cassandra and absolutely loved it. My skin has been glowing for days and my pores look amazing. The spa itself is lovely, very peaceful and relaxing. I highly recommend Cassandra, she is very knowledgeable and experienced.

Highly recommend this spa!! I booked for our bachelorette group to go here and we got pampered - massages were amazing. We hung out in the Relaxation Room (comfy couches, candles, wine and tea) before and after massages. I wanted it to feel

Love this spa! So comforting and inviting. Cassandra does amazing facials and she’s the only one I trust for eyebrows! I love their organic skin care line too — my skin is looking brighter already. Huge fan. Would give it 6 stars if I could!

The atmosphere is calm and relaxing; great place to unwind and take a break. The service and quality are top notch. I travel all over the world but nothing beats the Retreat. I highly recommend giving it a try, you will be so glad you did.

I hardly ever leave google reviews but Jennifer was AMAZING! This was my first time here so I was kind of nervous. But she definitely met and exceeded all my expectations. She was a sweetheart from the start. Asked me questions about my

Tammy and her staff are amazing! The entire place is so relaxing and they offer very affordable services for the quality that they provide. If you want a great spa experience then go visit them and they will take great care of you!

They are amazing here!! The best service of a massage place I’ve ever had! The front desk ladies are sweet and welcoming and the massage therapists really make sure you are comfortable and happy. Also very clean and a good price.

Recently had a Custom Facial done here by Jennifer i highly recommend this place the front desk was very welcoming. And Jennifer did an outstanding job definitely my go to place here in Austin. See Jennifer you won’t regret it!!!

This place is a hidden gem! I've had a few treatments here and each time has been fantastic. Samantha gives an amazing facial and Richard gave one of the most relaxing massages I've ever had! Highly recommend checking them out.

The staff here is always smiling and attentive. Sulema gives the absolute best massages. Tammy is so knowledgeable about her facials and gives the best facials. There are many other services on the menu that I am going to try.

Jennifer was wonderful! My first facial in years and she made me so comfortable and relaxed. I got a custom facial with microdermabrasion and an eye treatment and it was bliss! 10/10 would recommend and will be returning

Dee did a fantastic job! Very relaxing! I had a wonderful time. Very clean, fancy facility. I’d definitely recommend. My 3 girls friends and I all got to go at the same time and we all loved the Swedish massages we got.

I've been here twice and both times had an awesome massage. I highly recommend booking Trey! He was super knowledgeable, made me comfortable and helped me reach my goal of having a relaxing afternoon away from my baby!

My boyfriend and I had a couples massage here today and It was very pleasant. Kind staff, and everyone was professional. Clean environment! I would recommend this spa to anyone looking for a little pampering …

The service and massage was really great! It was relaxing and helped alleviate some tight spots. I added hot stones and they took long to bring in and warm up. This started my message much later than intended.

my friends and i are from out of town but came in for facials and massages a few months ago. the staff were amazing and treated us so well. Reggie gave me a facial and she was perfection. highly recommended!

10/10, purchased a 90min couples massage (Swedish and Deep, the deep had plenty of pressure throughout the 90mins) and could not have had a better experience. Would definitely go back again in the future.

I’m always well taken care of when I visit Austin Urban Retreat. Danielle knows exactly how to get rid of my tension headaches with massage! I’ve never been left waiting, and the salon is clean and calm.

Had a wonderful 90 minute massage with aromatherapy just now with Trey. His attention to detail and table side manner were impeccable. I happily rebooked in a few weeks and am looking forward to it !!!

Me and my husband went in for a couples message, the receptionist Lisa was so nice! from my questions on the phone and in person and our masseuse sulema was amazing! We definitely recommend this place

Jessie gave me the most relaxing facial I’ve ever had (microdermabrasion) and Summer did a fantastic job shaping my brows! The team is always so warm and kind and I love the relaxing ambiance.

Tammy and staff are amazing! I’ve had several facials there and a couple of massages. Every time I’ve been there it has been nothing short of a great experience! …

I had such a wonderful massage from Dee. She has such a gentle but deep touch and really listens to me with. A grounded and whole body is what I left with and I really need it! Go see Dee!

Been going to Austin Urban Retreat since their doors opened; and, honestly, can say they are my all-time favorite spa! The service is impeccable. I always leave their feeling so good!

Always such a great experience! The team at Austin Urban really knows how to make you feel pampered and everyone is so nice! My girls and I can’t wait until our next spa day occasion!

I highly recommend Urban Retreat. Service is always top notch and everyone is extremely friendly and efficient. And if you’re in need of a good massage, I highly recommend Danielle!

Great experience all around - they treated our group with such kindness and respect, and we even able to accommodate last minute changes to our reservations. Would highly recommend!

Dee gave me a wonderful facial! We did the hydro abrasion and my face is dewy and moisturized. I was worried that would be a lot of redness, but she was able to tailor it to me.

Really great customer service and relaxing massage. Highly highly recommend Alonzo (not too highly though because I still want to make sure I can find availability with him! :))

Clean facility, friendly staff, relaxing atmosphere. Trey listened to my needs and customized the massage to address my issues. Would definitely recommend and I will go again.

The staff was amazing! My massage was one of the best I’ve ever had. Service was friendly, helpful and attentive. I will be going back and highly recommend to anyone.

I love Austin Urban Retreat. It is an oasis I visit regularly on South Lamar. Tammy is the BEST and I love being able to support a women owned small business in ATX.

Trey is a great therapist. Had a 90min deep tissue with him and he addressed all my tension areas. If I lived in Austin, this would be my go-to for massage therapy.

Clean inviting and relaxing. They were able to accommodate the party of 6 we had for a 40th birthday. Everyone was very pleased with their massage and facials.

Very welcoming front desk staff. Sulema was an excellent massage therapist. Great pressure! Also really appreciate the sheets, blankets, and robe materials!

Thank you so much! I got eyelashes for the first time and Summer did an excellent job! She is so gentle and patient! The atmosphere is also so relaxing.

This is a hidden gem. If you’re looking for a deep tissue or sports massage, go here and request Michelle. By far, the best massage I’ve had in Austin.

Amazing experience. Walked in with no appointment and they were so welcoming. Trey is wonderful. Great atmosphere, energy and experience. Will be back!

Beautiful, peaceful spa with all the treatments you could want. Had a fabulous massage with Dee and my two girls did as well. Will definitely return!

Hands down best Spa! Front desk Lisa Jones will take such great care of you! Their products work AMAZING! Wouldn’t go anywhere else! …

Jennifer was amazing! I got the clear acne facial, and she answered all my questions and was super open to helping me build a plan for my skin. (-:

The massage I had was awesome-I would highly recommend Austin Urban Retreat-We loved it! Plus, everyone that worked there was SO friendly and kind!

This was my first full body massage and it was fantastic! Excellent service as they made me feel comfortable and exceeded my expectations!

This spa is amazing! Lisa is so kind and knowledgeable. The massages here - HEAVEN! I highly recommend checking out Austin Urban Retreat.

Very relaxing atmosphere, competitive pricing, and a wonderful massage from Dee! Made sure to schedule my next appointment before I left.

Sulema is INCREDIBLE! I go to her probably once every 4-6 months and she has always done the best massage I’ve ever received. Thank you!

Jennifer gave me the most relaxing facial I’ve ever had. She really honed in on what I wanted. My skin is glowing and I’m super happy!

Took my wife here and it’s all she can talk about. Fellas it’s a great gift for your wife, and ladies go and treat yourselves!

Oh, my goodness. This was the most relaxing and thorough massage I’ve ever had. What a great decision. THANK YOU, TREY!

I absolutely love this place! From the minute you walk in the door you’re treated wonderfully. Highly highly recommend!

My wife and I visited here while we were in Austin and had a great experience! Very friendly staff and relaxing time!