Firstly this centre isn't bad overall but I am writing this review because of Kevin one of the staff member here, Wish I could give negative rating here for him. Worst customer service experienced at this centre when I went to submit passport application and served by: Kevin!!! . An absolute disgrace for Australia Post as an organization to have such employees who are rude, arrogant, loud and I felt insulted with his attitude & behaviour. Firstly, he wasn't willing to serve me around 4:35 pm while I reached the counter after waiting in the queue from sometime. Apparently, he wasn't willing to accept passport application (just one) on a friday afternoon ater 3pm which hardly takes 15 min to process. Secondly, he is not up to date from Australia's Passport office and gave wrong information. He had no idea about Form B6 which i checked earlier from the officer at Passport office. Anyways, he called the passport office to get correct information. Even the officer at Passport office gave me the policy number POL 005013 to inform the Post office guy (Kevin) but he wanted to escape the duty and leave the workplace without caring much about customer time and money wasted to just get one application processed at this centre. I urge the senior authorities at Australia Post to consider training the customer facing staff some lessons on customer service and kind behaviour. Operating hours are 9 to 5 on a usual work day, you aren't supposed to leave the customer counter while the customer is standing at the counter and caused me stress! What a disgrace to the organization!!!

Legitimately the worst post office in the whole country run by the most incompetent crew of individuals who could have ever been picked to do such a simple job. Auspost in general is a pain to work with but this dingy place takes the cake by far. Not even just not bothering to ring a doorbell, but not even bothering to leave a card or sending a card out 10 days past the expiry date of “when to collect by”. I get that this the suburb has significantly more people now but your funding would’ve likewise increased to deal with it, but this place has remained as incompetent as ever. You haven’t truly dealt with the lows of Auspost until you’ve dealt with this post office. It’s more reliable and stress free to drive yourself to Melbourne to pick up an order than rely on these lot

Don't know what wrong with driver and staff,i paid what i should pay,but they are the person who decide what i should do,if i ever get any other choice i would never choose to deliver any parcel to them,i spent nearly 1hr to talk with customer service and let them call staff to solve the problem and get my parcel,but like ehat i said 6times phone call and the staff never pick it up even the phone it's.just next to him,they never care about waste about client time,they never seems like to handle the problem,the worst postshop ever,and i would say i will never deliver any parcel from them

Un professional. Without even confirming they left the note that I missed the delivery of 3 big carton shipped from Saudi Arabia. Since long I have been waiting for it. My mistake I went in rush to collect. One of the staff misguided that I shall come back 4pm and when I came back and waited for long cue, other staff said that the parcels were not supposed to be collected from this office. After that much effort still not yet received my parcel. When I complained; the staff member was not even embarrassed or sorry, and replied, "You also didn't notice"

The one with tattoo lady HS stressed face I provided identification But she refused to give my parcel Because addressee different I mean helllllo. It's legitimate me And they still to tougher Demand that's I needed give addressee When I pensioners Very forcefully Rude Appalling behaviour My support worker was helpful me To give number She refused to look at him And demand me to say number I told her but she kept saying That receiver number It both Caused me stress and humiliation

Delivery person who is supposed to deliver your parcel will visit your location but they are so lazy to come out from the van. They will come near your location but never drop your parcel to you. They don’t bother ringing a bell. I have seen that delivery van coming and just staying for some time over there, but the driver never came put to deliver the parcel. He went away and I got email after 5 minutes saying please collect from the nearest post. Lazy people making us suffer.

When its our turn to get parcel, One of the staff (lady)said to come through another door to get parcel. When we go there she was pushing our parcel with the leg. There was some materials made with glass and she was kicking and pushing with the leg. If she cant do she can call for help and the parcel was also not so big. She push the parcel with leg outside the door and close the door. She was so rude. I don’t like services they do. Hope they can improve some.

It's a small shop which can be easily lined up at peak hours. The staff there were fine to me, I never had issue with them, but by the facial expressions, you can tell some of them clearly have attitude. The problem is the actual mail men, they do deliver the mails but never the parcels. So, prepare to go to the shop to collect your parcels, don't even bother to listen to the door bell for the whole day, it's just never gonna happen. Below average rating 100%.

The worst costumer service I have ever experienced. The Asian woman working their has no sense of how to deal with costumers professionally and how to help them. When asked for helping me to track my delayed delivery she just shrugs and says she works in retail and wouldn't even direct me to the right department or whatever they call it. Australia post should seriously work on their costumer service or they gonna have a lot of troubles with unhappy costumers.

Went to the Post office today and got told , the Post office is close for lunch between 1-2, I got there at 1pm. Th website does not mention any of this. Never heard of a post office being close for staff being on a break. The guy at the door showed me note which does not say Lunch is between 1-2 and we are close. The busiest time of the day Just say service 9-1, 2-5. Very disappointed, had to leave work and go there to be told we are closed. This is a joke.

“Attempted to deliver at 9:06am” - mate I was home and I did not hear a knock or a voice. There’s no point of having delivery drivers if they just going to deliver the packages at the post office. And when I do come to pick it up, it’s always full of customers with little staff. Wasting 15-40 minutes just to receive my parcel when I could of got it earlier (in one minute) if they delivery driver done the job properly. Pathetic.

Shameful Service. Absolutely don't have any etiquets or looks like on punishment from AUSPOST. Half of the time they fight with one another as no one wants to work. Can easily WIN worst business of the Year Award! Shows Auspost has not quality checks or listen to customer voice. How can a business survive with 2.0 feedbacks full of insults.

All of my parcel always goes to Silverwater post office for pick up and I live in Auburn even I was in my house all day There was no knocking/door bell ringing from the delivery person. It’s really inconvenient and there should be some explanation for not dropping at the provided delivery address. Poor service and really disappointed ☹️

They dont even deliver the parcel to the house, everytime i have to collect from the post office. I am just paying th edelivery fee for nothing. I waited for the parcel whole day and not a single bell rang, aftet few hours i check my status it says its on post office and no one responded the bell.

Pathetic customer service and very very rude staff, it felt like it’s kind of my mistake that they have to do their job. I asked for a pen and a piece of paper and the guy told me to buy one or bring my own from home. Really! I can’t get a pen to write address on envelope from a Post Office?

Very rude indian looking staff and slow i waited so long to get my friend parcel she took more than 10 mins for 1 person, when it was my turn she asked another person and asked me to wait again. That indian staff is such a worst staff. I don’t wanna give 1 star also. very bad rude staff.

90% of the time there is more than 20 upwards of 40 people in the line with only 2 staff serving. It’s been like this for many years and only getting worse. With the influx of apartments in the area common sense would suggest to have staff at every counter to cope with demand.

The delivery staff doesn't bother to ring the bell. If they have been here at my place then why don't they bother to ring the bell and check if I am home to receive the parcel ? I mostly have been missing the delivery as the staff doesn't bother to ring the bell at my place.

Worst Service, I would have given negative star if possible. They didn't bother trying to deliver to my place and sent to post office, they give us option to fill up the form to authorise someone else to collect the parcel and later they say they can't do it.

They never even tried to deliver my parcels. Every single time I am on-site waiting for my parcels but all I get is a “unable to leave in safe place” go collect it yourself msg. Not even a card for attempting!!? This is unprofessional. Lazy. Unacceptable.

The parcel never delivered in the destination address , I am at my balcony waiting for the auspost driver, Without coming to my building just send a message that they cannot left in the safe place, without coming how the driver knows , unbelievable

Poor service… My mum doesn’t speak English, she went to Auburn Post office to pay the bill. There was a staff who can speak Mandarin but the staff refused to help my mum in Mandarin. Thus, my mum had to call her friend to interpret and then

Worst experience ever . There was one lady who was so loud and rude to me . I was not aware of some information she could have spoke to me nicely but no . . . She was a Asian girl had to wait for like 20min in a queue and a very bad

Worst service always, this is 4th time that they left my stuffs at Aus Post store instead deliver at my place. Never bother to ring a bell even once and straight away they says no one for attendance. Really bad bad bad service

Poor care given by elder blonde lady to a gentleman with limited English. As someone who is also in a customer service role I was appalled by the way she spoke to him. Other two younger ladies were lovely.

Visited 2 days in a row around 9.45 am and there are only 2 team members serving and others are already on their long breaks.. The blonde short lady was even very rude to a disable gentle man who was on

One of the lady with blonde hair was very rude and disrespectful, she doesn’t know how to do customer service. If you cant work properly with manners then you shouldn’t be at the job.

Service is usually quite bad, and if your offices state being open until a certain time then they should be serving customers up until that time. Otherwise change your hours ‍♀️ …

Extremely rude customer service. Please hire young and willing people that are happy to work here. Literally got screamed at for something that was their fault. Highly disappointed.

The staff here is under a lot of pressure due to the amount of people they have to serve, particularly from non English speaking backgrounds. I think they do a great job.

Worst of all. They gave my parcel to the members of my same unit from the shop. Its a breach of my privacy as my unit member opened it. Don’t want to give even a star.

Worst customer services. No one wants to work. RUDE and always look to refuse. Post office should install feedback system like Services NSW to improve quality!!!!!!

HORRIBLE SERVICE!! Always sends it straight to the post office without delivering to the desired address, even when someone is there all day...

Very impressive behaviour Asian guy quite polite helpful ever recommend to work with this man . Wednesday 24/5/23 morning shift guy

WORST Customer service I’ve ever seen . Super slow processing for collecting parcels. Doesn’t even deserve 1 star at all.

The staffs are arrogant and won't communicate properly with customers. Very bad customer experience.

Australian post office lost my passport not respondeing till I request it. Awful service

Parcel locker area locked despite saying open 24/7 online and 8:30am-9am Monday-Friday

Cant give 0 so leaving 1. Worst customer service

The team here are always so helpful and lovely!