Rude staff, extremely incompetent. Lennie mislead me by saying it ‘s not possible to send a mobile phone by airmail. So she sent it by road mail and the item is now lost. After going home, I searched Aus post website and found out she was wrong. Went back to store to tell this to Lennie and she was very rude and only said “ that ‘s what I know, they must have changed the rules”. I have been on the phone with Aus post since the item was apparently lost and went back to store today again for a complaint to the manager, only to discover other staff don’t know this fact either. The managet told me the rules had just changed 4 months ago So she didn’t know and not taking responsibility. He lied about the 4 months as the aus post pdf was dated back to Sep 2017 and specifically mentioned mobile phones can be sent domestically by air.He also said I should have asked to be served by someone else! Then he referred me to Hong to lodge a complaint. Hong was asking me to prove that mobile phones can be sent by air by providing the info on the pdf from Aus post that I claim I have seen, otherwise he wouldn’t be able to help me! He said I ‘m the one claiming so I have to show it! He was holding up many customers behind me while I was searching a 48 page pdf! And he was doing nothing, not searching the website himself or asking the manager or calling Aus post for verification! The manager and Hong tried to defend the employee Lennie and make up excuses and lies to not admit to their poor knowledge, performance training as well as the store management. Nobody at this store wears a name badge and they refuse to give out their names too. Pathetic post office! My worst experience of customer service and quality of service in life! Stay away from this shop!

One of staff was very rude. She have no idea about customer service. Don't take a passport photo here. After I saw my son photo, I asked a staff in the first counter, if the photo get reject or not approve from the head office, can I come back to re-take a photo here. A rude lady staff answer me "they won't reject". I explained to her that I had an experienced about an Auspost passport photo didn't meet the requirements. All the answer from a rude lady staff was "they won't reject" She can't even answer yes or no question that I asked. At the end she was walk away inside so I had to asked a staff who took a photo for my son. Then that lady said "yes of course, you can come back and take a new photo. However, I won't take a photo here again so I went to a spit junction post. As expect, the lady at Spit junction was very nice.

Do not come here to take your passport photo. I came here to take passport photo. Due to the COVID situation passport renew is all online now. They only accept electronic photos. The post office can’t give me the original copy of the photo. Instead they can only do emails. I was gonna cancel the whole thing fearing the resolution will not be high. But the staff said they have many people coming to take passport photos and none of them have any issues. I mistakenly chose to believe him, thinking that well if many people have done it, then probably it should be fine. My photo was not approved due to low resolution and $25 wasted. My partner and I went there wanting to have things done in one goal but guess we went to the wrong place.

Rude obnoxious poorly trained staff, absolutely disgusting service. They would disinform you that the only valid type of ID they accept for collecting parcels is either a passport or a driver license, or a digital id and it is their protocol. From aupost website: “If the parcel or letter is addressed to you You can show one valid form of photo ID, such as: Driver's licence issued in any Australian state or territory Digital driver's licence in New South Wales and South Australia Keypass or other Government-issued proof-of-age card Australian or international passport Digital iD ™ Or 2 valid forms of ID without your photo, such as: Medicare card Credit card Bank statement Utility bill MyPost card”.

Aus post was doing a great job before. but now, they are getting worse. in the last week I pickup two parcels from there. when I picked up one parcel they already had another parcel for me, which I never received any letter to collect it before. they could have tell me that I have another parcel. but they didn't. ebay told me so. then I went to grab it again. this wasn't the worst part. the worst part was that they sent my "urgent reminder to collect" one or two days after each time I grabbed them. so, in total I went there 4 times. which could be done in once. they have the computers and tracking system. but they don't mind wasting our time.

I’ve been home all day and missed a parcel delivery. The guy did not even bother dialling he just left a missed parcel note. I’ve had parcels left outside the front door accessible to the street even though they can put them in the lobby of the apartment block. The person just left it outside couldn’t even be bothered to put it inside. I had to look at the image where the person left it as I couldn’t see it where they are usually put. I get they are under pressure with covid and lot of deliveries but for a National service it’s not good enough. Private couriers do a much better job and it’s always faster.

Our company has been using this Post Office daily for 10 years, we have found the quality of service exceptional, yes on days there have been queues and yes sometimes we have had to wait our turn, but the very capable staff get through the queues very quickly, while waiting I have had the time to observe some customers who have in my opinion been very rude to the staff, I would have personally jumped the counter and knocked them out but the staff there are always so polite and take it in their stride, well done girls and guys, love your work.

one of the staff is so rude with racial discrimination. I was in cue to submit my passport application with 2 endorse photos. It was rejected. I have to go home to pick up one photo without endorse. It is so wired. When I came back, it is a long cue. The lady let me cue again. When I ask other staff to check what is the problem with endorse one. They could not say anything and showed unfriendly.Finallt the staff cut my expired passport like below. Already expireed passport. They are so rude!

I would give no stars if it was possible! They wouldn't hold a package for a customer that has a PO box with them (!) I've had restaurants and number of other shops that are genuine enough to accept the package for people living above them! This is extremely disappointing! Now, that person who is paying the post office will have to wait an extra day to get his package! The guy was extremely rude as well! No respect given to a customer or in this case a delivery driver!

Not open, parcels not available for collection. Edit: New location now open, no where to leave parcels anymore. Now have to muck around with a parcel locker and enter a phone number. What’s the point. Stop overcomplicating things. Wasting customers time. Collecting today 30/08 after being alerted that the parcels are ready to collect, now been waiting 20 minutes for the collection and they still can’t find it. The worst service of any business going around.

The parcel got stuck in transit for a weekend + a whole day. Came to the office to check if it is there, the lady at the counter said it is not and I need to wait for the status to change. I asked to go to the back-office and reject, she declined. 5 minutes after I left, the status changed and I had to wait in the same queue again. Dec 5, 3 PM, lady at the separate counter to the left of the entrance.

This is the only post office that I go to. I never have any issues with any of the staff members. Everyone is alway polite, nice and very helpful. Sometime the wait line in could get pretty long and it does take a while to pick up/ send a parcel. I guess one of the reason why they are so busy all the time is because no one wants to deal with Cremorne Junction LPO. Thank you!

Very slow ,they need express lane for paying bills ,or a seperate section for people doing there passports which causes long lines, if people dont have there forms filled out send them back to end of line, only 2 people work there,and 1 guy standing there for parcel collection, i can't see why he can't help out when busy, very poorly run ,andvery easly fixed Australia Post

Guess What annoying general public. If you’re nice and friendly to all people that work in the service industry they will be nice and helpful back. Aust Post workers at NB are fantastic and very everytime I’ve been there and I love it even more they moved to Big Bear. If I hear anyone being rude to the staff look out!

At the spot 5pm. just to pick up parcel. Have got the door closed in front of my face. One of the ladies (customer) with 2 little kids had been trapped inside waiting 5 min for the door to be open by 'friendly staff'. Well I'm a chef working from 10 am untill 10,11 pm and we are still cooking even after closing times!

Try to scam me, openly lying to customers, even while showing Australia Post website and the fact that I worked at the Post Disrespectful and discriminatory Shameful that some employees doesn’t care about Australia Post values (even if these guys are independent)

Would not process my newborns passport applications as the newborn didn’t look directly into the camera on the picture. Went to the Cammeray post office and it was successfully processed... supervisor clearly didn’t know how to do his job...

Not only the paper envelope with important documents was bent (despite "Please do not bend" being written on big red letters), it was left exposed on a rainy day. Luckily I got it before it got even more damaged. Very unprofessional.

I've experienced many Post Offices and this is one of the best and well-staffed. Exceptionally helpful, friendly workers and management. They really work hard to minimise the wait in queues, and try to make customers happy!

I am a local business owner, and I am in here posting parcels 2-3 days of every week . Staff are always friendly, efficient and helpful, even when the post office is extremely busy. Thank you for your wonderful service!

Just opened a Po box with Tanny. She made it so easy. She is polite and efficient. I am a small business owner and we need more people like her to get things done on time for business and CX. Thanks Tanny

Differential treatment for different people - maybe because of race. Was told couldn’t have my newborn passport photos done here when there are many people getting their newborn photos done. Disgusting.

The staff here are super polite and efficient. As a small business owner, Tani helped me setup an AusPost Business account so that I could save money on my regular shipments.

Closed on a weekend now! Seriously people still work Mon to Fri. How can we pick up parcels? Was an excellent service on a Sat morning. Hopefully this will return. Please.

Terrible experience, after lining up for half an hour they inform me the postman put the wrong post office on my pick-up slip, very unhelpful and bad customer service

Consistently have parcels directed straight to pick up from the post office despite being home for collection. The delivery person is simply not doing their job.

The employees are friendly but the line is always very long, extending well out the door and down the street. The wait is often 20-30 minutes.

Collected my lost purse in the P.O. after 10 days, all intact. Thank you ladies and especially thanks to the good soul who handed it in.

Plenty of staff working. When the queue is long they come and take the parcel card while you are in the queue so you don't have to wait.

There is an old male, very rude, not just with us but saw him slamming the door to another lady whom try to ask him something…

Wouldn't let me in at 5:07pm when they close at 5:30pm. There were only a couple of people in there. Pissed me off.

Long queue times. Some of the staff is friendly and knowledgeable, but some are rude and not all well trained.

Excellent shop with plenty of items cheaper than elsewhere & friendly staff make for a great postal experience

Seriously I got there before closing time and you lock it. I just wanted to purchase a box for goodness sake

I use this post office multiple times a week. The staff are always very knowledgable, friendly and helpful.

Always been very helpful and friendly each time I've been here. Best post office around

I always have a great experience dealing with staff as they very friendly and helpful!

Best post office I’ve ever been to. Really helpful to small businesses. Great staff.

Helpful staff, always ready to answer questions. An asset to our community.

Terrific service. Thoughtful & helpful. Thank you Neutral Bay Post Office.

Is it open Saturdays or just have fake hours posted like at Spit Junction!

All the staff member were nice except one Asian lady who's rude :(

Friendly and very helpful even this place is always busy.

Really rude staff, I was not treated well. Obnoxious

One of the most crowded branches in Northern Sydney

Good service - never had an issue. Does get busy

Exceptionally helpful and friendly staff

Very good customer service. I like it!

Long time for service and rude staff.

Horrible staff. Terrible service

Given Wrong Parcel

Workers are liars

Poor service