This is the 4th time this has happened to me. In the past, I have always gotten a paper slip at the door if I miss a package. I have been at home each of these times where there has supposedly been an ‘attempted’ delivery, however there was absolutely no sign of a delivery truck, slip of paper, or email/phone call etc. sent out to me. Last time when this happened, it was $300 worth parcel with $60 shipping fee that they decided to send back without notice. When confronted, the lady at the counter made it seem as if it was our fault that we were not keeping an eye out on the tracking number each day and every day. It should not be up to the receivers job to PREDICT when a parcel will be delivered. There’s many delays in tracking updates, delays in shipping etc, which makes it very tedious if a shopper needs to track a singular parcel every single day for let’s say, 20 days. If that is made the case, it should be made standard across all areas, and also NOTIFIED to us that this is now our job and not the responsibility of the post office. She pushed the blame off their poor management, by saying she’s sent out the slip of paper FOUR times, and proceeded to say it’s the truck drivers fault. It so happens that this time, I began to feel uneasy about the fact that my parcel had not arrived yet. A few days ago, I was notified that there were a few delays clearing customs, hence I expected later delivery date. I checked just now, and apparently they have once again attempted delivery 3 times, within the span of 24 minutes, of which I was 100% at home the entire day. No slip, no email, no call. Clearly they didn’t even try to deliver my parcel. Absolutely pathetic service.

I went to Wentworthville Post Office this morning to apply for a passport. I had queued for quite a while to get to the counter, but the staff told me “You either book an appointment or wait until the queue is cleared”, she refused to serve me and asked me to move aside. I was really surprised and asked her “why? I am the customer having queued up to here, and I have already waited for the queue in front of me to be cleared”. Why should I be discriminated against? Where is the policy of “either booking or waiting till the queue is cleared”? I asked to see the Branch Manager, the Manager didn’t explain anything, but just pointed her finger into my face and asked me to wait aside. I honestly don’t believe there is such a “booking or waiting” policy. I went to Parramatta Post Office yesterday (19 July 2021) in Westfield Shopping Centre to apply for the passport, it was a lot busier Post Office but I was served over the counter straight away. However, one document was missing, so it couldn’t get it done, and that’s why I was doing it again today with the complete set of documents. I told the staff that all the paperwork was ready, including passport photos (taken in Parramatta Post Office yesterday), they still refused to serve. The fact is the queue was never going to get cleared, does that mean I have to wait till the end of the day? My time is also precious, it’s not fair to keep me waiting infinitely. Both the staff and the manager were increditably unprofessional, rude and aggressive, they were absolutely appalling.

Friday, 10.8.18, our Director paid this joint a visit and discovered that our business PO Box of 12 years have been closed due to the apparent technical issue we had to fix with with the "head office". The manager blamed it all on the head office. The service received was extremely poor. Yesterday, 13.8.18, I went in the store to rectify the further damage loosing the business PO Box will cause the business, following 3 calls from Aus Post customer service and a call to someone that can make a massive difference. When it comes to livelihood, we need to tap on to people that can fix it. Needless to say I had the greatest service by the owner/manager of this place. First time in 12 years a service as such was ever given to us from this Post Office. So based on this isolated event I would rate this place fairly. Collectively, however, they need to lift their customer service game up. I don't know if it's a Vietnamese thing, but 2/3 ladies that were there needs to learn how speak gracefully to patrons. One staff was extremely dismissive to a lady trying to apply for passports. Anyways, be it cultural or lack of coffee, Customer Service is surely something that requires training on. As always, who needs to do it first? Management or staff?

I went there for passport application. I called 137678 asking for appointment they mentioned no need just walk in. Lady on the counter asked do u have appointment. I said no n was abt to say called and confirmed but she was not interested listening to me. Asked me to go to other counter. Asian lady Anna was there she was so rude in first place saying " stand behind that red line" in arrogant way. I said ok. I was waiting for her to serve customer she was then my turn. Another lady entered inside. Asian lady Anna totally ignored me first in the line and served her. I was still thinking ok. Then slowly people started line up. Anna called next customer. I was already there from 40 mins. Then i said excuse me i m waiting from long she answered rudely you done have appointment. Long story shot she made her mind not to help me. She was rude racist bcoz aussie customer were greeted not other community. She throwed my application and was making fun on me when I mentioned I will complaint. It seem like people did complaint for her many times but nothing happened to her so she was over confident. Please people don't go there if you want to get treated fairly and respectfully. Complaint already lodged. Thanks

Ok. Let me just start by saying this is the WORST, the most RUDEST Australia post staff I have EVER come across in my 29 years in Australia. If I could give a 0 star, I wouldn't give that either. If u expect friendly, all smiles, goes out of ur way service then make sure ur 'white'. If u happen to be anything less of that colour then prepare for long wait and rude faces. Yes those specimens are RACISTS. My biggest mistake was to go here to lodge for my daughters passport. I have been to some not so well off countries and even there I wasn't treated the way I was over here. The worst part was when I was asked to wait for one of those rude specimens, 20 mins later when another 'white' young man came along to lodge his passport she attended to him while I was right there. Wow! Australia post was never great on services but atleast they treated people with dignity. I could go on and how much I held back on NOT using profanities was a miracle. To all the 'ladies' working there? Go to hell!

This is the worst post office I have ever used. They are disrespectful, the mail men do not deliver our goods all the time, we do not always receive tickets for parcels. Frankly, it makes you not want to live in the area because the people here are completely incompetent as well as do not care they don't do their job properly. We will be getting a post box in a surrounding suburb and hope we never have to deal with this post office again. We have had outstanding service from the post office in Marsfield and have been severely let down moving into this area. Absolutely gutting to have your kids Xmas parcels sent back to the UK because a) they can't be bothered to give a ticket b) they can't find the parcels when you go in without a ticket but are aware that there are goods there for you and then? blame you for the problem because you didn't have a ticket. Then? If we have a complaint? We can go to the head office because the manager couldn't care less.

I went to wentworthville Post office in the afternoon. It was a horrible experience for me. A lady on left side of the counter ( name Jane but not sure as she told me her name very rudely and disrespectfully) was too too rude, unprofessional and didn't receive my parcel properly. I felt that that lady is doing her job forcefully and harassing customers over there. Just to courier one document i spent 2 days over there still she didn't gave me the correct information. Another girl was also trying to fight with me instead of stopping the wrong behaviour of her colleague. She said why people come here and disturb us. I really feel that the staff of wentworthville should be replaced ASAP otherwise it will be a biggest problem for everyone in future who will attend that post office. My parcel is very important and urgent and I doubt on her services. She told me that leave your parcel on the table and leave.

Ydonee (is how she spelt her name to me) you are so rude, unprofessional, aggressive and downright incompetent. You were so extremely rude and arrogant over the phone it is beyond ridiculous. You did not listen to my issue and were aggressive and rude and just wanted to put the phone down. "I am busy it's not my problem" is not an appropriate way to handle a customer issue. My package arrived broken and she was more interested in putting the phone down and eventually did hang up and spoke as loud as she could on top of me. I hope head office reads these complaints and has access to phone recordings because your service was the worst I have ever recieved. It seems all the staff even when you visit in person provide the same rude arrogant treatment. What a shame.

I went to collect parcel from Wentworthville post office at 16:10 on 06/10/2021. The small height Asian lady with ponytail was so rude. I went with my sister we were together- my sister took her parcels and when I told her that I also have one as we had same delivery address- it was just under different name- she did not attend me, told me that she did not call me, is not ready yet and asked me to step aside from queue- called an old man from back and started serving him. I mean, talking to your customers rudely and we were together so asking me to step aside and serving someone else can be a bad experience for customers. They should ask the ladies to be polite there.

There is one senior staff who just does not want to be there. She is always upset and rude. I went to collect something at 0905 am , the post office opens at 0900 am , 05 mins in her day and she is so rude and full of negativity. You can feel she just hates you as customer for being there. You will feel guilty that you used Australia Post sevices. No hi no hallo , no smile , just an angry upset face as if she is making sure that the earth goes around the sun. I am forced to write this review because no one deserves this. This was my less than a min interaction with her and within that one minute all I experienced how upset she was. And this is not the first time.

Ladies at this post office are always rude. I never seen any other post office customer service like this. When I was at the counter yesterday she just gave me the receipt. Did not even take my parcel she said I can go. Parcel was sitting on the counter. She was running after another customer and helping him to pack his parcel. May be she know him personally. We had parcel missing in the past from this post office. Also we noticed When we applied for our passport they kept it for few days. they dont send the parcel on the same day even if you give early. I have noted from the tracking. Can some Authority investigate this and help to change this please?

Wentworthville Australia post staff are completely incompetent, a simple parcel pick up took 15 mins and then they said "its definitely here we just cant find it". Their excuse oh we got many parcels today.....Yes you are Australia post why is this a surprise? Getting and distributing post is kinda what you do. After seeing so many bad reviews on google i am surprised that no action is taken on any of the people that work there. No effort is taken to actually give any proper customer service. Horrible experience, what is the point of paying for express shipping if the staff arn't competent enough to match a consignment number with a name?

I waited two years to post this review, in the hope that the service would improve, especially after making a complaint to Australia Post. It hasn't. All but one of the women who work here are very rude, and I have seen them go out of their way to be rude to myself and other customers. I hate having to pick up parcels from this post office, because everytime I do, I am greeted with scowls, snappy voices and huffs of exasperation from the staff. The staff don't wear name tags, so it is difficult to complain about specific staff members. If you can, go to a different post office.

Request to Australia Post: if you are giving contracts to run the post office by private companies then Please teach them first, because they are ruining Australian values and whole staff here behave like they are in their own country (people knows to whom I am targeting) . All staff here are very rude, and I have seen them go out of their way to be rude to myself and other customers. I hate having to pick up parcels from this post office, because everytime I do, I am greeted with scowls, snappy voices and huffs of exasperation from the staff.

Extremely frustrated with the service received while tried to apply for my 1 year olds Australian passport here. The application was rejected saying the in the picture my daughter's mouth is open while passport photo guideline clearly allows that for kids under 3 years old. Tried to convey that information to the staff with no success. Staff including the store manager are not properly trained in this sort thing causing waste of time for customers. Do not recommend visiting this store for similar things.

Extremely rude, unprofessional and disrespectful staff. I have been visiting this LPO for last 3 years with a hope that there would be better customer service and would be a better approach from the staff. I don’t know why Australia Post is not taking any actions after 100 negative reviews. The staff need to uplift their customer service standard to meet up Australian citizen’s or resident’s standard expectations. Very poor and disappointing feedback, but it is the reality! Hope this get noticed.

I do not usually write reviews but I felt like I need to due to the worst customer service. Especially the small height asian lady has no sense how to serve the customer. Extremely rude, unprofessional and disrespectful staff. Dragged the parcel and left it between the counter door then push the parcel outside with the door. She should not be serving costumers. Very poor and disappointing feedback, but it is the reality! I hope Australian post take action soon.

This post branch has poor customer service and highly disrespectful staff. Speaking to customers in a very unprofessional manner. I believe they have been reported numerous times and nothing has changed. All I want to know us what Australia Post is doing about this and when will the concerns of customers be addressed? It's very annoying to pick up your package and be spoken to with so much disrespect as well as feeling bullied on every occasion.

Cant use the F word or else i would. Rude staff. Cheaters. Trying to sell their own passport photo service. I had 6 different passport size photos but still they find faults with all and insisted to buy another photo worth $18. Same photo at another post office was accepted, no issues no questions asked. F hopeless. Australia post is sold. No more "Australia post". The staff is very rude and racist. Whoever says that very good service is lying.

I have never experienced bad customer service from the ladies at this post office. Yes they are straight to the point and efficient but that is appreciated. They have to deal with alot of customers. This is the most efficient post office I have dealt with by far. If you want to have a chat choose another post office or call the customer help line. If you know what you are doing this is the best post office in Western Sydney

There is a lady ( I didn’t get her name)there who honestly needs to learn some basic human decency and curtesy. She spoke arrogantly and rudely to a couple that was in front of me in the queue. She served me with a very bad attitude throwing unsigned form back that I had missed to sign. She has ZERO communication skills or manners. There can’t be these many bad reviews and whoever is in charge hasn’t acted. What a shame!!!

My name is Amrita. I went to pick up my parcel. The staffs need to learn how to speak to customers. Especially x 2 Asian ladies( not targeting Asian). But very bad experience with them. Very worst elevated threatening voice when talking to customer. These girls need to be taught how to talk to customers. Very bad. M not going there anymore. Please Australia post take some action against them. Very rude.

Would of loved to give Wentworthville Post Office a zero. What happened was that I had to get someone to pick up a parcel for me. The drama she went through even though I had done a written authority, was disgusting. The lady was totally rude to her and would not give her the parcel. She ended up in tears because of her terrible manner towards her. She doesn't want to step foot in there again. She told me.

Nastiest and rudest staff ever came across. They look for opportunities to put the customer in trouble. Sadistic and non cooperative staff. I don't know why this kind of morons are employed.. I had opted for parcel collection from this office, now I have cancelled it as these people sent back an item within minutes after they received it even without making a call on my cell. Nasty fellows, never again !

very rude and impatient begins with getting the long tracking number from me. Have no even some basic customer service and sympathy at all. The most frequent word coming from their mouths: I don't care, and you can tell and feel that "I don't care" from their faces and attitudes. Full of hatred and ignorance, don't go there if you don't want to be treated in the same way as i did!!!

I had no complaints. Staff are friendly girls. Recently I ordered a parcel and I was supposed to register my parcel online with this LPO but i was not aware until the staff told me. Though they should not keep it and instead of returning the parcel to the sender, they kept it and advised me to register it next time. Was satisfied this time with these people. Thanks Staff.

They were pretty fine when I was lodging a passport application. But the postman never delivers to our apartment, always leaves a card saying Failed attempted delivery but in truth the postman never "attempted" to deliver. This has happened 3 times on the trot already for me and I was home all the 3 times and no one dailed at the security entrace to gain access.

The 2 younger staff are kind and friendly. However the older staff member is unbelievably rude! She berated me in front of other customers because the SENDER mislabelled my package and forgot my last name. This was completely out of my control, and her tone and language was unacceptable. I've signed up for a Parcel Locker as to not deal with her again.

Rude and unfriendly... no smile, no politeness. Maybe they should get some welcoming lessons. I always say "good morning or hello" but never get it back. Same when leaving, always say "have a good day and bye" but they never feel like they should reply. It is time the post headquarters start sanctioning the bad franchise

Everyone's reviews says it all. Staff here has no idea how to treat others with respect. Always seem cranky. But this location is five stars as compared to the Westmead LPO, which is inside the hospital. The parking and convenience is hell to get to the Westmead one so I'd still come here, expecting the rudeness.

Horrible staff!don't have any sense on how to behave and treat a customer. The lady did not pay any attention while i was waiting and ignored me for upto 5 mins. This is the worst post office in Sydney so far I have been to. Change the attitude you are not doing charity or a community service.

The staff at wentwothville are very rude, shame on aus post wentworthville, iv had to visit the outlet 3 times to submit my passport application. They are unwilling to help complete the application forms and spoke very rudely. If they are not happy to serve customers they shouldnt be there.

The staff at this post office is probably the worst you would find anywhere in Australia. They are rude and absolutely unhelpful..have faced their wrath not once not twice but many times but they just never change. Complete misuse of the public service positions. Such a shame.

If I could give ZERO rating I would. I agree with some of the other reviews. Staff are rude, they over charge in services. Rough with your items, not friendly at all. I too, don't have a choice, if I did, I wouldn't be coming to this post office. Go elsewhere if you can.

Not recommended at all. The ladies working here are very rude. They want you to send the label to their emails and ask for money just to get the print outs if the article for returning post is not found in their system instead of recommending to come back again later.

Worst Customer Service. They don't want to work. Went at 4pm to get an ID check and 3 operators on the counter denied the service to us. We would appreciate if Australia Post can look into these reviews and take necessary action to improve the customer service here.

Don't usually write a bad review but I find how I was treated today felt akin to that of a child being patronised/berated by an adult. There was no patience or understanding, and it is clear that the staff serving me did not care about customer service at all.

Ladies in this post office are highly efficient! Fast, precise and get the job done for the customers. They defy the notion of govt offices would have slow service.. every time I go, it is so good to see them running such an important service so well!

Update on 21/09/2023: an investigation has been launched by Australia Post. Reference number is 57454591. I commend Australia Post for taking this action. I sincerely hope the issue will be resolved so that no other Australian regardless of

Rude employees and horrible customer service, there was an issue with a parcel being delivered and no one was interested is trying to help. Customer services was practically non existent. Maybe they should hire some English speaking workers.

Horrible experience!!! The customer service is awful!! Ladies in this post office should learn to trear customers with respect although we are aware of high volume of work load... new persons should be hired here!!!! Awful experience

Very horrible customer service with poor attitude .The lady that is named Kelly or starts with a K , she couldn’t even say her name nicely so couldn’t get her name properly needs to be sacked - her careless attitude stinks

I don’t like leaving bad reviews, but honestly there should be something done with how rude the customer service is. The overall experience is disappointing and off-putting. The rude ladies know who they are.

I do not usually write reviews but I felt like I need to due to rudeness of the staff. Especially this asian lady that just yells to costumers and throw their parcels. She should not be serving costumers!!

I’ve been to numerous post offices around Sydney and this one is the best! Exceptional customer service!!! The staff are so friendly and helpful. 10/10 customer service!!! Thank you for a great experience

Rude employees. One very old lady was trying to make a deposit to her bill. They were soo uncooperative and rude to her. It was a sorry scene. If there were options I wouldn't go anywhere near this place.

Logged the passport application this morning served by Anna. She was incredibly efficient and professional. She has a great smiles and the shop was very cleaned and tidied. Well done to her and her team!

Agreed to the other reviews. Staffs are very rude and talk in a demeaning tone. One staff interrupted and talked in Vietnamese to the staff that was serving me. It's very rude and unprofessional.

Great customer service indeed. Always fast and efficient. Never had a problem. If you put your prejudice aside and treat people as you expect to be treated, you won't have a problem either.

You are supposed to hire educated people who knows how to talk..The lady in the counter who hands over posts (just one job, that is hand over the posts politely) does not know how to talk.

Bad customer service; arrogant and rude staff. Will never go there again. Who monitors performance and customer services in this organisation?? Learn how to talk and treat your customers.

Price gouging, unfriendly, unreasonable place. I've been going here for years and I've just about had enough. This needs to be replaced, i don't want an operator like this in our suburb.

Pathetic experience today. The two ladies behind the counter are rude, unprofessional and have an aggressive tone. Aus Post needs to train and vet their customer service staff properly.

Logged my family's passport applications (3 applications) this morning. The staff was incredibly efficient, professional and funny. Was in and out of the facility in 20 mins. Great job!

About 3 years ago the staff were nice but these days they are aweful. Today my wife walked out so upset with how rude they were. So many bad reviews. Something needs to be done asap.

Even when they know WFH is going they leave you a card without even checking if you're inside or not, it's 2021 and the postal service has not improved. It's not recommended at all.

How difficult is it to update details about trading hours? Post Office is closed today (Saturday) due to relocation. Information about this on the website would have been useful.

The lady staff is very rude to people.she should immediately be replaced by AUS post after so many bad reviews.they are busy in groupism and pay least attention to customers.

I just felt being treated like a stupid. Not just once but a couple of times. Australia Post should audit these LPOs as they are the face of AusPost. I would not recommend.

Very poor customer service. Customer service Lady refused to give pen to cut an address line. She should remember she is in Australia and expected Australian standard.

The staff members are amazing and friendly. They are ready to help everyone. Service is great and fast. Have been here many times and never had issue with anything.

Good service every time I visited. Reading the reviews I was sceptical whether to go for passport services or not. But my experience has been good so far. Thanks.

It’s very bad customer service very disrespectful. I hope I will never go back there again. You should train your staff to have a good customer service skills.

Very friendly staff here. I am a local and regularly stop by here once a week to pick up my parcels. It can get busy here sometimes but they are professional.

Been to here multiple times Generally with prompt and friendly services However there were times being rushed through busier hours or approaching closing time

Unfortunately the customer service is very poor at this post office. The staff is rude and kind of exhibit irritable behaviour when dealing with customers.

Extremely rude and arrogant. Won't take an appointment for a passport and then when you show up, they make you wait forever even though they are not busy.

I dread having a attempted delivery email or card because I have to deal with the rude attitude and customer service with the older lady at this branch.

Is there someone who knows customer service ?? Then please spend 10 minutes of precious time and teach these guys. I failed so looking for volunteers.

Always busy. Got quoted 40 to post a box. Next day quoted 35 for the same box by a different person. Brought it to Old Toongabbie and got quoted 30.

I hate this place's operating hours. I am a very busy person and always when I have a package. They don't let me use the lockers to pick up items.

Extremely rude workers will never go back. If you don’t like your job, simply leave. There’s no need to be so rude and horrible to the customers.

I have been going to this post office for many years for my business and have never had a issue with there efficiency or service. 5 stars for me!

Terrible service, unfriendly ladies. Not patient and does not listen to customers. I only use this post office because i dont have a choice.

Excellent , professional service. Very patient even in peak times. Very helpful and knowledge when dealing with postage , passport etc.

They're just but Jayde is fast. Really fast. Better than other AusPost in the area. Clean shop and they always try their best.

Service is worrest and it's completely making money. And they linked near by photo lab if I asked photos they send to that lab

I went to Wentworthville Auspost on 23rd of November. There was a lady who is rude while delivering my parcel. Bad behaviour

The staff members are very good I submit my all utilities bills here and it's done very quickly sending posts is convenient

worst customer service ever! reported this to the head office of post office ! i hope they hire new employees . pathetic

Aus post must have listened to the complaints on here, I just popped in and the service was quick, efficient and smiley!

Disgusting.. rude staff no idea of why they’re doing! Rude to most of the customer! Very cheap behaviour ! Never again

The staff is extremely rude and unbearable. The reviews have been similar for years but no action has been taken.

Very rude customer service I Will NOT BE GOING there again ,the lady was throwing around my parcel unbelievable

Very incompetent.. don't know what they're doing and wouldn't correct their mistakes or apologise for it.

Worst service till date from any Aus Post. You have to go to the Aus Post office to get your delivery .

Friendly staff, 4 star cause they don't have passport photo facility for children less than 3 year old

First post office I have ever attended where I had to pay to use a pen!!!! Absolutely Ridiculous!

Good staff and prompt service. Good number of parking spaces available near to the post office.

Rude staff No respect for customers Never want to go there and never recommend to anyone …

Jenny is a really rude and arrogant staff there . Absolutely awful and does not want to help .

Very rude staff, no sense of customer service and how to treat people. Not at all helpful.

Great service. Really know the locals and take care of them. Always keep clients' privacy

Senior lady has very good customer service skill. She is always helpful with customers.

Customer service improved now . But still employees need to be polite to customers

Ride staff. Very disrespectful! It's shocking what's happened to customer service.

People here are very rude Racist behaviour They need to change staff horrible

Poor customer service and one of the staff member has got attitude problems.

Worst experiences, every time different rules, customer support is just nill

Really rude and arrogant staff! Need to learn what customer service is!