I am a dual citizen Australian/Canadian I am 82 yrs old and I live in Calgary. two of my children called this office today, and was told that I have to fly in an epidemic to Vancouver to renew my Australian passport. I have a compromised immune system and lung issues, but I am in full mind and body, One person told my son,( that it is my choice for living in another country.) not only is there nothing in place to assist in a situation such as mine, but this person kept saying I can let it expire and 6 months later come in , what does that do for me when I have held a passport for almost 50yrs, I do not want an expired passport, my family live in Australia as well as here, I feel safe having both passports at all time available for me to travel. I thought The Australian Consulate was there to assist its people, Australia is one of the best countries in the world for looking after its Senior Citizens and in general its people as a whole, and the consulate certainly is not offering that. I have posted my passport renewals every 5 yrs with no problems, and I am sure there must be a way to assist in this matter as well, I do not want to be a candidate for the Virus and how about the cost in total it would be around $800 with airfare and where do I stay, etc and passport fees, any help there. Beware if you are applying for a renewal and very rude people to assist you.

Australian Consulate located at 20th floor. I came for a passport renewal. First of all, I was disappointed with the DFAT website (oversea application). I tried many times to apply for renewing my passport online, but it didn't work at all, and I was asked to apply another way (same process as a first-timer). I did all that has been told on the website, including printing a couple of pages of form. When I arrived at the Consulate, the staff said I wasn't supposed to do like this. I said to him, "i couldn't done it online. So i had to print everything."‍♀️ Then, he asked for my passport and photo ID. A few minutes later, he came and gave me a printed form for me to sign. The process was supposed to be finished less than 10 minutes, but I had to rush to retake my passport photo because London Drug didn't take my photo up to the requirement. Staff gave me a few options regarding retaking my photo. I chose the last option, which I went to the opposite building (BJ & Sons Tobacconist). About 25 minutes later, I came again to send my photo. Overall, the process at the consulate was pretty quick and easy. The male staff who served me was professional and helpful, but not really friendly.

I had to renew 4 of my children's passports. I had driven from out of town to Vancouver for the appointment and there was a slight error (my printer had chopped off the bottom of one of the pdf forms that needed a guarantor signature) Daniel was so helpful and we worked through it and I was still able to complete the appointment and get the renewals submitted. I received a phone call when the passports arrived at the Vancouver consulate to confirm that I still wanted them posted to the address I had provided. Couldn't be happier with the process and service. Thank you Daniel and the Australian Consulate Vancouver.

Hard to find, no signage. They can’t witness your signature & I had left that as I travelled far for this appointment. I wanted to be sure there were no errors. I was told to get security or the bank to witness it. What a nightmare, waited 30 min at the bank to be told ‘No’, security had said ‘No’ too. Long story shorter, just when I thought I couldn’t dislike Vancouver more…

Had to leave a number for a callback which was not ideal (would prefer to speak with someone immediately), but got a call back quite promptly and it was very helpful advice. The consulate officer was happy to talk through our situation and I didn't feel like an inconvenience or that I was being rushed off the phone like can be the case with these types of things.

I tried to contact the consulate. I only got an answering machine but was unable to speak to a person with my concern. I called the number indicated on the website but got 'unavailable' on many calls. I left my question under 'Question and Answer' and did not get any answer. Very frustrated about the lack of service.

Very happy with the service. Passport renewal application process took only 5 minutes. Appointment needed and don’t be too early or too late. The prices are as of 16th August 2021 in the photos.

I arrived late without an appointment yet was still helped by Daniel. He was assuring and got my application in asap. Thanks again for all your help mate, very grateful!

Very good experience. The gentleman who helped me was really proffesional and very kind at the same time. He actually made my day with his kind hearted personality.

Contact times are wrong and all the 24 hour contact numbers are down or just non operational... trying to get home and cannot contact anyone. ‍♂️ …

The staff were great. Super efficient. The young Australian guy there spent a lot of time ensuring I was extremely well informed.

Very friendly staff. It was a great experience - our appointment was quick and professionally handled.

Don't expect advice when coming here. Very abrupt

Hola saludos desde Chihuahua, Chih. México

So fun!!!! Best consulate in Canada

Super helpful and friendly staff.

Very helpful and easy access

Fast and courteous

Loved being home.