Auto Kingdom is a Used car dealer located at 4901 Albemarle Rd, Charlotte, NC 28205. It has received 257 reviews with an average rating of 4.3 stars.
Monday | 9AM-6PM |
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Tuesday | 9AM-6PM |
Wednesday | 10AM-5PM |
Thursday | Closed |
Friday | 9AM-6PM |
Saturday | 9AM-6PM |
Sunday | 9AM-6PM |
The address of Auto Kingdom: 4901 Albemarle Rd, Charlotte, NC 28205
Auto Kingdom has 4.3 stars from 257 reviews
Used car dealer
"I would say just be careful here"
"I don’t usually write reviews unless they are really good or really bad"
"Absolute worst"
"Bought a Ford Raptor from them and they failed to show a huge dent on the rear quarter panel before I drove 2 hours to go look at it and planned to purchase it"
"Found a truck, talked with them and I asked to put a deposit down so they would hold the truck"
I would say just be careful here. I did get the truck that I wanted but not necessarily to deal or the condition that I would expect from any dealership. After spending a few days attempting to make contact with somebody, I finally got through by reaching out on Facebook. This is after unanswered and undelivered or bad email address posted online for contact forms. A deal was put together and due to our distance from the dealership I was putting trust into their vehicle description, condition and even in the numbers they had. After getting what I didn't consider a very good deal through their financing we were able to get our own financing from our bank with a much better deal. At that point the price for the vehicle went back up from a price they had give with their financing and warranty. We continued on with the deal because it was the truck that we wanted ultimately. After getting the truck home, while we love the truck, their are just a few things that I felt could have been better disclosed or handled differently. Examples are tears in the 2 different seats not pictured well, all but no detail work done on the vehicle, a single broken key, and a few other small issues. When it comes to the detailing, it was very disappointing. The truck had trash in the center console among other things that made it obvious that detailing work was not a priority. Before even leaving the lot, the door was locked behind us after being told the broken key should be fine and we should just order a new one. Now one day after having the truck we are stuck trying to re- supper glue a key together just to have a key to operate the vehicle. This seems like an important part of selling a vehicle. Overall - we got the vehicle that we wanted so I am trying to remain positive but still disappointed in the service and conditions. Just beware!!! REVISED - As we keep finding things that really are disappointing in this vehicle that we can't even use since it doesn't have a working key.... - Not detailed - Broken Key - Torn Seats - No Gas - Broken Sunroof - Short in Back up Camera - Rear Defrost Doesn't Work - Bad Front Rotors Still attempting to stay positive but it's becoming more and more difficult. Obviously the online response from this dealership proves my point as well. "We took $2000 off" ... so figure it out on your own. Let me just say this. The original deal that took $2500 off because It was their financing and warranty brought the vehicle closer to NADA pricing to begin with so I sure don't feel like the $2000 off I ended up with should justify a FIGURE IT OUT type of response. WE CAN'T EVEN USE THE VEHICLE BECAUSE THEY DIDN'T EVEN CARE ABOUT A FUNCTIONING KEY.
I don’t usually write reviews unless they are really good or really bad. I read reviews when considering doing business. Auto Kingdom was really good to me. This place specializes in trucks. They all looked good and clean. One thing I noticed is a lot of buyers drove long distances to do business there which indicate good deals. We found a great Chevy Silverado 2011 4x4 lifted with custom off-road wheels tires under 100,000 miles for low $20s K. Great deal great truck. After buying it driving home noticed horn did not work, cruise control did not work, right side mirror electric adjustment stuck. Auto Kingdom had no legal obligation to fix any of this this what buying “as is” is all about. But does not make for good business or reputation of car business to not make wrongs right with things you can’t discover during a short demo ride. Called Auto Kingdom next day after purchase reported 3 inoperative components. Auto Kingdom gets my 5 stars for fixing all 3 of these inoperative components at no charge even though not obligated to do so. Truck is still running great. And I will return to do good business with them again. I hope all who read this experience same good service and experience. Happy Truckn. Capt. John
Absolute worst. We got scammed here buyer beware. Unfriendly and not willing to help with a problem on the car we bought from them. We alerted them the next day after we bought it and they absolutely will not do anything to help said it was sold as is. I normally agree with that but not when you’re alerted right away. We have had to replace the engine (only had 50k miles on it), front axle, thermostat, gasket, radiator. We’re now $5,000 into the car that they tell us we got a “deal” on. Again Buyer beware!!! I’ll change my review if they decide to help and make things right until then, avoid this place! Additional - They say they have no clue who I am. They know the cars they sold us. We bought 2 from them. I didn’t even mention the $1,000 we put into the other one. They can contact me if they want the review taken down. Only way it changes is if they make it right for the cars we bought. Not even asking for half of what we put into them being very fair and have talked to them on the phone and via text message. Action9 has been contacted.
Bought a Ford Raptor from them and they failed to show a huge dent on the rear quarter panel before I drove 2 hours to go look at it and planned to purchase it. Less than a few weeks into owning it: 1. Engine overheated due to a coolant leak 2. Water pump had to be replaced 3. Sunroof was jammed/not working (this was partially my fault for not checking it before buying as this problem was pre-existing and I assumed it was working since they did not mention any problems with the truck at all) 4. Check Engine light came on a few days after owning and threw a code which after testing I found they intentionally erased and purposefully avoided telling me about so they could sell it. Would not recommend.
Found a truck, talked with them and I asked to put a deposit down so they would hold the truck. I was told I didn’t need to put anything down to hold the truck because I was approved for it through financing. I was told that I would get a call back from Michael, as soon as everything was a go. I was going to fly down from northern Indiana and was waiting for the call so I could buy the plane tickets. Never got a call. When I called the following day, I was told that when he went to lunch, someone else sold the truck. I’ve never had this happen at any lot before, I don’t recommend this company but that’s just my poor experience with them.
The customer service is very poor and unprofessional. I was interested in a Honda Accord which was listed on their website but was told it was in a shop being repaired and found that very odd. I was also interested in doing a test drive on another car on the parking lot and was told that I have to be approved by a bank to do a test drive. I thought that the requirement was bogus. I decided not to purchase any car from this dealership. Everyone please avoid this dealership as they're not sincere with their dealings. They are very shady.
I’d be careful buying a vehicle from here. When I bought the truck I saw it was 20 miles to empty so I asked for them to fill it up before I got there. They said they would only do that if I left a 5 star review which is probably the only reason they have decent reviews. After that, my transmission went out after driving it for 2 days and they were unwilling to do anything about it. Going out that soon is very unlikely to be just a “bad luck” situation. Hope this helps any of you looking to buy a truck from this place.
Bought a 2015 Chevy Silverado 2500 ltz z71. Thank you guys for your patience for waiting for me. I arrived with all the paper work ready to go. Test drove the truck and everything turned out to be the same as i was told over the phone. Very honest guys, very helpful and got with full tank of gas too. 100% Recommend.
Purchased a silver Mercedes E350 through Auto kingdom and was treated very kindly by the salespeople. We worked out a great deal and everything was done in a timely manner. Came in and walked out with a car in 20 minutes. 10/10 recommend for anyone looking to get a very good deal on a car or truck.
Michael and team were great with written and verbal communication. The Dodge 3500 dually was exactly as the listing portrayed. I was a little nervous buying a truck in NC off of FB Marketplace while living in Michigan but it was easy and I will definitely buy here again in the future!
Michael a good salesman! Quick and easy was out the door with a good car in about an hour. Very honest about the car and even fixed something that was wrong with the brake after my first test drive, then let me test drive it again and it was fixed. Thanks again
I was interested in a very nice truck but was out of state, gave them a call and spoke to Michael. He helped me put a deposit down and held it for me until I could make it to charlotte. Process was quick and easy. Very satisfied.
My wife and I came in after I got off 2nd shift drove 2 hours there were quick in and out and gave me a good price on my trade in! Want to thank Michael for the help and making me getting into the truck I’ve wanted for awhile!
Bought my 2016 ford f250 xlt here. Traded in my f150 at resonable value and drove off my. Very happy about the perchas, good People to deal with, took care of everyting. Coming back here for another truck for sure. Thank you
Bought my dream 2013 BMW M3. Amazing guys to work with, car is in amazing condition just like I was told over the phone. Everything went smooth and fast. Thank you so much and will be definitely working with you again!
Thanks to Auto Kingdom from V and C Construction. Helped me with financing and insurance. Very helpful with customers. Bought a 2015 Chevy 3500 dually. Love the truck. Thank you Michael and Andrey for your help.
Thank you so much to Auto Kingdom for taking the time to help me find a suitable car. he went above and beyond to assist me and his customer service was spot on. If you’re looking for a car I highly recommend .
Bought a 2014 ram 2500! They had a nice variety of truck at great prices! Spent a month and a half looking for one until I came across auto kingdom. Micheal was cool dude no rush or pushy at all on the sale!
Fantastic customer service and efficiency. Michael helped me get into a car I liked in a matter of a few hours and I couldn’t be happier! Looking forward to recommending others I know looking for a vehicle!
Bought my new truck here F250 King Ranch. Very nice stuff, great inventory and great truck. Thank you Michael for helping me out with the loan process. 100% recommend them for all your truck and car needs.
Bought 2016 Ford E350 Box Truck from them and very happy about it. Very Kind, friendly and helpfull stuff. Got it all done in less than an hour with easy and fast financing. Will be buying here again 100%.
Bought a 2016 Ford F-450 Dump Truck, Came to very good agreement, they were honest about everything, process went fast and easy. 100% Recomend it any truck purchases! Thank you Michael for helping me out.
Michael was great! He was helpful in letting us test drive a truck for my dad. The customer service was top notch. I will come back and get a truck for myself soon. Great family owned/operated business.
My husband finally got the truck he wanted! Thank you so much for all the help! The 2 hour drive was worth it! We’re walking away with a new truck. Great customer service and very easy to work with!
Great experience at the Auto Kingdom. super polite and respectful. He was not pushy at all. A 3-year warranty was a bonus. Love my new blue Hyundai. Thanks for a smooth car-buying experience.
Michael was very helpful in helping me find the right truck. Very honest and thorough throughout the sales process. I highly reccomend reaching out to him to help you find your next vehicle!
Absolutely amazing buying experience they took care of everything possible before we left the parking lot, the customer service was the best we have ever experienced!!! Will buy here again!
Came in today to purchase my Chevrolet Silverado and everything went smooth. Paper work was quick and I walked out with my truck in less than an hour. Thank you Michael again for your help!
Bought a 2014 Lincoln MKX through them. Loved the service, great deal on a great car. Everything worked out amazing. Thank you Michael for helping us out. Very happy with my birthday gift.
Even after complications with other customers Michael still helped me get my first car; he definitely deserves a raise. They are definitely worth visiting and spending your money with!
Seamless from start to finish. Spoke with Mike, talked a price, flew out following day from New York and took delivery in less than an hour. Highly recommend Auto Kingdom and the crew
I was interested in a 2015 chevy duramax i was 2 hrs away and couldn't get to Charlotte until Saturday michael helped me put money down and held it for me love truck great experience
Bought a 2016 Ram, worked with Michael. Great customer service. Friendly and reliable. Quick on the paper work too. I highly recommend future purchases to anyone looking for a truck
Just bought our daughter her first car and Michael Apiyan was wonderful! He made the process efficient and painless. We feel confident in our daughter driving this car.
Amazing staff, got me in the car I wanted at an amazing price and Michel was very very informative and helpful, would definitely buy here again! I love my 2019 ford gt!
was an excellent experience, Michael and Andrey are awesome people and very easy to work with! was very satisfied with my purchase, highly recommend checking them out!
Bought a 2014 Ram from Auto Kingdom and customer service was top notch. Michael was super kind and helpful throughout the whole process which made everything better.
Bought a Dodge Ram from them. Thank you so much. Everything went fast and easy. Amazing guys to work. Very friendly and welcome. Thank you Michael! 100% recommend
Bought a 2016 Chevy Silverado 2500hd, thanks to Star and Michael for working with me to get me into the truck i wanted. For all your truck needs they are spot!
I had a great experience with Michael and Auto Kingdom. Got a fair price, the service was quick, and Michael was knowledgeable and friendly. I recommend them.
Bought a 2012 International 4300 for my business. Everything went smooth and fast. Time to get to work. Thank you guys Andrey and Michael for helping me out.
Bought my daughter Volkswagen Passat at Auto Kingdom, very nice guys to deal with, friendly and welcoming, they have the best deals and the best service.
Thanks to Auto Kingdom for letting me achieve the car I have wanted. Very friendly, nice and easy service. Bought Mercedes CLS 550 here. 100% recommend!
Just bought a superduty with Auto Kingdom and Michael Apiyan was so helpful and professional. The process was fast and smooth. 10/10 would recommend!
Just bought a F250 from Michael. Excellent service and was very patient waiting for our financing to come through. Highly recommend working with him.
Bought a 2011 Honda accord from them very helpful and patient with me through the whole process they specialize in trucks and has a larger inventory
So happy with our new purchase! Mike was wonderful in answering our questions and getting us into our new vehicle quickly. We are more than pleased!
Michael was very polite and easy to work with. Very pleased with the car. The process was fast and easy. I would definitely recommend Auto Kingdom.
Michael was very helpful and very understanding about what car I wanted and was very helpful in getting me in the right car , 10 stars to these car
Had a great experience with Michael and Andrey with my purchase. Drove from out of town and they had my vehicle ready when I arrived! Thanks guys!
It was a great experience working with Michael and will definitely come back later on would definitely recommend to anyone looking for a vehicle
Michael was super helpful and patient throughout my buying process. Very honest business and great selection of vehicles. I highly recommend.
Thanks to the guys at Auto Kingdom! Very nice and friendly people. Huge thanks go Michael for helping with the purchase. Amazing experience.
Quick, easy, and effective. Great service and customer support. Definitely will buy/sell here again in the future. In and out in 30 minutes.
Bought a 2017 Hyundai Electra from Michael he was very helpful in purchasing the car,a very good sales person. Stayed late to help us even.
Michael was such a great help! He took care of all our needs and helped us get our new car! A great experience! Clean, helpful and honest!
Bought a 2017 VW Passat R line here. They stayed late for us, helped us with financing. Very friendly dealer. They will work with you!!!
Bought a 2019 ford Fiesta from Michael. No haggle dealership! Love my purchase and they answered every question I had. Two thumbs up!
What a great experience dealing with Michael. He was extremely courteous. And professional. Made buying a truck east and stress free!
Just purchased a 2012 F350 everything went smooth and professional. Michael is an awesome and honest salesman. Highly recommend them!
I was interested in the car and Micheal was very helpful in getting me a car !! I’m so satisfied with the customer service here.
Had a great purchasing experience with Micheal. Will definitely recommend purchasing through them and will again in the future
Bought a 2017 Huyndai from this place. I worked with Michael and he helped me with my purchase, I would recommend this place!!
Bought a 2016 Ford F150, great people to work with, honest and patient. 100% recommend to shop for a truck. Ask for Michael.
Michael was an excellent person to deal with and I highly recommend Auto Kingdom for anyone needing a used car! Elaine Rose
Just bought a 2008 Ford F-350, very happy with the purchase. Thank you for fast and stress free service. 100% recommend!
Thank you to Auto Kingdom, Bought my niece a Hyundai Elantra here. Very nice guys to work with, friendly and welcoming.
We just bought a Suburu and they were really professional and nice! We definitely recommend them for future purchases.
Excellent Service!! Go see Micheal!! He was knowledgeable and forthcoming with purchase details. Thanks Michael!!×
Got My F150 Ecoboost! Amazing dealership , good people and they have an amazing selection! Definitely recommended
Awesome service...!!! Quick ,thoughtful staff, Leaving in a Dodge truck..All around great place to buy a vehicle!
Great people, come get you a car today. Communication was great and they inform you of everything. Thanks again
Such an easy and painless process, all credit is given to Michael! Thank you so much for the beautiful new car!
Very professional staff. Very fast service. Great place to buy a vehicle. Definitely suggest buying from here.
Quick and easy process. Excellent customer service! When you go ask for Michael A. He will get you in and out!
Purchased 2019 Kia Optima here, very nice people, welcoming and friendly. 100% recommend this dealership
Very friendly, kept their word! Was a smooth process. Hit up my man Michael if you need something!
They had a good selection of trucks and made the buying process very easy. Overall good experience
Thank you at Auto Kingdom. Bought a dump truck here. Fast and easy service. They work with you!!!
Had a quick and easy experience purchasing a nice used car! Timely assistance and honest pricing.
Micheal was great to deal with. Two hours away making a deal he was very helpful. Check them out!
Micheal was the best! Super easy to work with, fast and easy financing. Couldn't be happier.
Purchase was easy, Andre and Michael were more than helpful and accommodating to our needs!
Andre and Michael were great and easy to deal with! We have bought two vehicles from them.
Michael at Auto Kingdom was awesome to work with and the truck selection was awesome!!!!!
Michael was great ! He helped me out so much definetly needs a raise ! Awesome salesman
Bought a ford truck micheal help me come see them if your looking for any car or truck
Michael was good at helping me out and worked out a good price. Happy with the truck.
Michael was most helpful and the experience was pain free. I recommend Auto Kingdom.
Michael and Andre helped me out today getting my first car, very helpful and nice
Michael was a great help. Everything in order and ready to go. Very easy process.
Perfect experience very helpful with all things with purchase of F-350 thank you
Very good services!! Attentive to my needs and very good customer service 10/10
Helped me buy my first car! A wonderful hassle free experience. Thank you!
Quick, easy business I had no problems service was good and professional
Buying was nice and easy with Michael. No pressure, but great service!
Bought a Honda Fit for my daughter here, great service, thanks guys.