I'm not sure if it was incompetence or dishonesty but I was overcharged for my rental and they wouldn't refund the extra charge. After I notified them that I was a close contact they said they would extend the rental for a couple of days at no extra cost. I was grateful and thanked them for their understanding. However my credit card was debited for the full amount and when I wrote/called them they told me there was no note on my file and effectively called me a liar.

Will never ever hire a car with those guys again, I booked a Jeep or a similar SUV 4 months before the pick up date and they gave to me a Holden Caprice, and they told me that was an upgrade. How come is that an upgrade if the car that I booked for has a much bigger value and was totally different model??? I do not recommend to anyone to hire a car with those guys, you will probably not get what you asked for.

Amazing service from Steve, Janelle etc. We are a removalist company based at Freshwater and are always hiring trucks, Avis at Dee Why go out of their way to try to accomadate our needs, we also appreciate that the quoted price is always the final price with no hidden extras in comparison with other rental companies who seem to always have add on extras. Thank you Avis Dee Why E . J. Shaw Removals

Very helpful in getting me into a 7 seater over the Christmas period. However on the date it was due to return on New year's eve I ended up in hospital. They stung me for exorbitant fees despite the vehicle parked at the hospital for two days. Avis was closed and clearly weren't going to hire the vehicle out anyway. I was a regular business customer but not anymore.

Wouldn’t accept my temporary license with all the same details on it, bar the photo. The police accept it but Avis can’t… I had several other items that identified me as well on my phone. My car had broken down and my wallet was lost at the same time and I am unable to work without a car. Thank you Avis, you didn’t help me at all. …

Very happy with the One way rental (Kona) from Canberra. Also, more recently, Steve (mgr in Deewhy) went out of his way to find the right vehicle for us. In the end, Avis did what other rental car places couldn't do.

Been renting here for years but something has changed. Picked up a car yesterday and the staff had no idea of prices, insurance costs, etc so just made numbers up which didn’t match the contract we were asked to sign. They ignored questions they couldn’t answer and walked away and basically lied to us. Never again!

Pre-booked a Toyota HiAce Hitop on for a weekend to move some things. Vehicle was clean and modern. Service at the Dee Why office was very efficient and friendly. Its not often I'd bother to review a car hire company, but I was pleased with the van and service, nothing sneaky or surprising.

poor service, the manger asked credit card and license info,then turn around to service the other customer, young fellar doesnt know to deal with, the manger came back to sort out, then ask me to pick up at back of the building, then go halfway, told me there is not right place.

Resolved a dispute about mileage on a hired car. Drove it for less than 30 km, was told it was 105 km. My advice, take a photo of the speedometer when you pick up the car, and another when you return it. Better still try elsewhere.

Steve made the process too easy. Had to grab a car last minute and they squeezed me in no questions asked. Probably was on the tad expensive side but the cars were in good order, clean and they have a great range.

Thank you Avis Dee Why for a lovely booking experience it was painless, easy and quick. I then called to make a change and it was as easy and as quick. A great experience, thank you Rob and Erica.

Hired a car for day to go up to the Central Coast - the best customer service, had a great chat with the guy that was working that day, so much knowledge about the car and easy process.

Incredibly rude, stuck up booking attendant. Your customers keep you in business so try treating them with respect and good manners for a change. Never using this Avis location again.

Was using a hire car leased by work 3 years ago received a fine in the mail advised them same day 2 months later received a final notice to pay or licence would be canceled

Had to wait 10 minutes for them to vacuum the car on pick up even though I booked several days before. Car still was not cleaned to hire standards

Ottimo approccio e disponibilità. Siamo anche stati fortunati che abbiamo trovato Erica, ragazza italiana che ci ha aiutato molto. Consigliato

Unfriendly! Poor service! Hired a car from them and they charged me for extra because of a scratch that they said I did ! Don’t go there !

What a scam! Pay by Qantas points, takes a $200 deposit, vehicle is late takes another $200.. Go to Avis Dee Why if your after a scam...

Very helpful staff, couldn't have done more for me, definitely be using Avis Dee Why again, recommended to all my friends …

Great range of vehicles Top condition Lots of Cars / Utes / trucks in stock and reasonably priced with no hidden extra costs.

Great service! Always have cars available at great prices. Right off the main road in Dee Why. Pleasant and helpful staff

Great value and the manager is a super cool bloke. Pitty about the system they use to charge you though, very confusing.

The team there always goes above and beyond for us to “make it happen” helping us with our small business.

Friendly team, if rather busy. Bus stop opposite making it an easy and direct trip from manly

The worst customer service in the eastern hemisphere. Also your air freshener stinks

Very professional. Excellent customer service. Great car. Thank you.

Lovely and really supporting team! Thanks for the great experience!

Brilliant staff and the whole process of hiring a car was easy.

Couldn't be more simple. Turned up left my details drove away.

Fantastic service and assistance - quite fair and reasonable

Typical AVIS outlet with friendly staff and good service

Great service, I was attended promptly and courteously.

Lovely staff. Nice new cars but expensive in comparison

terrible customer service. 4 days waiting for a reply

Great service helpful and nice stuff and managers

Quick pick up. Great price. Clean and new vehicle

Friendly staff a courteous as well knowledgeable

Good service--good cars and friendly service

great service and help at short notice

Good service and great deals

Great team and very helpful

Friendly and helpful staff

Variety of cars and trucks

Pre booked, quick service

Always great service.

Trusted business

Great experience

Smooth service

Cars & Trucks

Great service

5star service

Great service

fast service