Counter guy was terrible, said if I used my own toll transponder I would be charged twice if I went thru tolls, unless I pay $13 a day for Avis transponder, the car I rented did not have a transponder. Next day I called customer service and

Electric car came with only 26% charge. Considering we were visiting the Austin TX area, which is sprawled out, that wasn’t cool. Charge your cars, Avis! Thankfully we were able to find a level-3 charger that got us to 80%, and we were able

Hello, I have used Avis many times in my life for work and personal trips. I hold Avis in high regard. My son and I visited Austin for the F1 race and I decided to invest in Avis based on my prior experience and due to a less than favorable

First and last time using Avis. I normally use another company, but decided to try Avis this time because of an offer we received through Costco Travel. Many issues; I will be brief as possible. Rental was reserved four weeks in advance and

This office was very disorganized. They didn't know what was available for cars, the car I was given was very dirty inside and out, and had a very bad odor. The front passenger side tire was flat when I got the car, had to wait for it to be

I’ve generally had great experiences with the Austin Airport Avis but did not during my most recent reservation over Thanksgiving. When I’ve rented from this site in the past they’ve only had EVs; so we preemptively requested a Tesla due to

(Austin TX Airport) The the car I was given was not cleaned prior to turning over to me - there were dry food stains on the steering wheel, transmission console and hair on the seats. It was absolutely disgusting. I was preoccupied, trying

I reserved a Toyota Corolla (or something similar) and was "upgraded" to a 2018 Jeep Cherokee with 77k miles on it though, as a preferred member, I should have been able to choose my car. The Jeep did not have any navigation system (though

Extremely terrible experience. First at all I got an electric car which only had 80 miles charge and I was told I have to return it with 70% charge ??!!! When I parked the car in the hotel the remote car key did not work and I had to close

Really disappointed with what was billed as a "VIP" experience. We were assigned a vehicle that was supposedly the only one available "without any issues". We immediately found that the passenger seat was broken. In the end, we were in the

Simply put… read the reviews. As a preferred member I am disappointed. The car smelled and was filthy ! Hadn’t been wash or even attempted to be clean. It also appears the car was in an accident and hadn’t been fixed, it made noises when I

When I went to pickup the vehicle, it was dirty outside, never sanitized and it was also double booked. While I was sitting in it trying to figure out the carplay, another customer came to my door and told me that the car was his rental as

My experience picking up the vehicle, i was told to wait at the red tent in the parking lot, i waited for about 20 minutes and no one showed up. I walked back downstairs with all my luggage to the office and they then told me to go to the

I had placed an order for a minivan. I arrived at the rental counter to be informed that there were none available. I am traveling with my wife, children, 6 bags of luggage, stroller, and car seat. I needed a large vehicle to accommodate

Avis has gone down hill since the pandemic. Being presidential club I do a lot of rentals. Austin is probably the worse about gouging people. Last time they got me for an "Excessive cleaning fee". This time I filled up the truck before I

I normally have good luck with Avis as a business rental but this time was not preferable. The first car that I was assigned had a broken console. I walked all the way back to the Avis booth to get assigned another car that when I got to

Austin TX Airport (F1 race weekend) - Very disappointing experience, would recommend using other vendors over Avis. Despite knowing the volume of rentals for the race weekend they did not have enough staff or vehicles to ensure a smooth

I had a terrible experience as a “preferred customer”. First not even 20 minutes into driving the car, I get a notification that the car needs maintenance. I’m not sure what type of maintenance is required. Why would Avis rent out a car

Terrible customer service. Was told I was being too slow by reading the documents I was being asked to sign. Told I should sign so he could wrap it up and that I should "take him at his word". Asked for a one day rental and was given a

I arrived at the Avis counter at the Austin-Bergstrom Airport on a Thursday at about 1:25 pm. There were only 2 people in front of me in the check-in line, so that went very smoothly. It wasn’t until I got outside to get my keys that I

I have never left a negative review,but simply have to leave a review of the Austin Airport Avis. First, the additional charges that were added on amounted to the final price being doubled from the original amount. This is ridiculous!

(Austin, TX Airport Location) The car Was definitely what I call a preferred member vehicle. This was probably one of the first cars I have ever rented without damage. The drive style was very nice. The appearance was very clean, the

Avis was an administrative nightmare. Over the past 4 months I have rented a car 3 times. Two of those rentals was a difficult experience. In October 2023 I rented a beat up Honda CRV. The car was in rough shape. After returning it I

Kind of a disaster. Avis is supposed to be the quality rental place that you pay a little extra for. It has become almost laughably bad. I reserved a regular gas car in May for Thanksgiving (also, I'm President's Circle). When I

I recently had a rental experience with Avis that left me deeply dissatisfied and frustrated. From the moment I picked up the vehicle, I encountered issues that significantly impacted the quality of my rental.

The interior of the car was dirty and the front tires were badly worn. The vehicle had 72,000 miles and it looked like the seats had never had a good cleaning. The tires were probably the originals.

Love being a preferred member and being able to skip the line. Disappointed that I didn't get the car I'd hoped to get (Ford Mustang EV, ended up with a brand new Hyundai Ioniq 5).

I booked a sedan but they ran out and gave me this Jeep. First time driving the Jeep was a really cool experience especially in Texas. Thanks for letting me drive this.

Easy rental, lined moved pretty quickly. Once I cleared the counter, went up and escalator to get car. Agent walked me to the car. Whole process took about 10 minutes.

WARNING AUSTIN AVIS COSTUMERS READ THE DETAIL ON YOUR BILL Avis car returns in Austin may be charged a fuel service charge even if you