Hertz is the biggest joke ever. I will never rent a car through them. I prepaid online and had a car reserved. When I got to the rental counter to get my car thinking it was only going to take a couple minutes. Instead they tell me that they don't have any cars in the level I ordered so they are upgrading me to the next level at no cost. I thought ok no biggie it's not going to cost anything more. Then the lady asked me if I wanted to get their insurance or if I was going to run everything through my insurance. I don't understand why they can't go with exactly what I selected when I reserved it online. I told her I will run it through my insurance. She then told me that sounds good and said that I'm actually going to get the car cheaper than what was originally reserved. I reserved it for $243 dollars. She told me the price is going to be $175 so I thought that's really cool, I'm saving a bunch of money. So I paid the $175 and went on my way. She told me to sign the pad and to put in my credit card which I did. After I returned the car I realized there was two charges, one for $175 and one for $243. I called customer service who said that the $175 was for Loss Damage Waiver and Premium Road Side Service. I told them I didn't agree to that. The lady just asked me if I wanted to use my insurance or theirs and I said mine. They were putting in an investigation and said to call back in 3 days. 3 days later I called back and the guy said it would take 7-10 business days. I told him it would've been nice if the other person told me that. I called back after 10 days and they said there's nothing I can do because I signed. I told them that's misleading. I signed thinking the $243 was a hold on my credit card and the new price for the rental was going to be $175. Not once did they explain that the $175 was in addition to the $243 when I was at the rental counter. Nor did they say what the $175 charges were for. If they would've said it was for useless things that I didn't want I would've told them what to do with it. When I try explaining all this to customer service they followed it up with I signed the thing. Oh and when someone from Hertz does reply to this (if they do) saying they are going to let the Manager at that location know, what's the point? You can tell them about every one star review on here but if they don't make changes it's a wasted of everyone's time. My lesson is learned I'll go with Enterprise next time. I've never had an issue with them. Hertz has the right company name because it Hertz every time you use them, your money and patience. I'll never use them again and will tell everyone else to avoid them.

My family recently flew into Austin to spend the weekend and attend a football game. We reserved a large SUV for a Thursday evening pick up. I called earlier in the day of our arrival to confirm the reservation. When we arrived around 10:15pm, my name was not on the big board even though I am a Hertz #1 Gold Prime member. When I checked in at the prime counter, the guy helping me started acting funny. After a long wait, he asked us if we really need that big car. I said "Yes, we have 5 adults and one small child and lots of luggage including a car seat and a stroller." He mumbled something about that car might not be available but after several minutes told us they were washing cars and it would take 10-15 minutes or so. 15 minutes later I asked again and he still acted strange and tried to talk me into a smaller car. I kept pointing out two cars in the lot that were exactly what I reserved and he mumbled something and wouldn't give me a direct answer. By this time our baby was up WAY past her bedtime. In spite of repeated attempts, I could not get an honest answer about what was going on. Finally after waiting with a tired baby FOR ONE HOUR, he said our car was ready. Sure enough, it was one of the two cars that were sitting there the entire time. Also, when we finally got the vehicle, he asked if I wanted a printout of the estimated charges. At this point I was suspicious and I said yes. I looked and it was $200 more than what was listed on my reservation in the Hertz app on my phone! I asked why it was different and he said it was because my profile indicates that I opt in for all of the extra coverage. I have been renting with Hertz for over 25 years and I can guarantee you that has never been part of my default profile and I have never had that slipped in on the charges like that. Oh, and the power lift gate on the SUV was broken. Worst rental car experience of my life.

My wife accompanied me to Austin for a conference, her brother lives in San Antonio, so we decided to rent a car so that she could be mobile. We made our reservation several months in advance of our trip. Everything was easy enough with the website, we have AAA so we received a little bit of a discount on a SUV. Upon landing in Austin we made our way to the Hertz rental counter. We were about third in line, someone was having trouble at the desk as the conversation was getting a bit loud. My wife and I tried to listen but was not able to make out much. Once we made it to the counter we found out what the problem was... they had no cars, literally no cars. Yep, apparently there was a city wide event and lots of people were late getting their car back. I was wondering why that this affected us, because we had made our reservation months ago. We were detailed down to the type of car we wanted and had even fully paid for everything up front. Anyway, what are you going to do, we ended up standing in line that eventually had a length that would rival the line to ride Space Mountain at Disneyland. Luckily for us we were closer to the front. As the employees brought cars around, most were economy size, they would ask if anyone wanted it. Lots of people, were tired, bit the bullet and took the car, even though it was not what they ordered. My wife was relentless and stood her ground for the SUV, I was tired and after 2 hours just ready to take anything, but she was not having it. Eventually it paid off and we received the car we ordered and paid for... the SUV was clean with low miles and gave us absolutely no trouble during our visit. Give our trouble picking the car up, we were really worried about dropping it off, but it turned out to be a 5 minute journey and was truly painless. Hopefully your visit to Hertz will be better than ours. Good luck.

I read these reviews like a Hawk! I booked my week long rental through Hotwire’s “Hot Deals” where you get one of three car rental agencies AFTER you pay. I had a hunch it would be Hertz. I got Hertz the very first time I booked in San Diego back in 2021. I was very pleased with my San Diego Airport rental back in 2021 so I had high expectations. My excitement quickly dropped once I read the newest reviews and saw a string of 1-2 star reviews: I was most concerned of getting a dirty car, getting charged for insurance when I didn’t opt in during my booking process on Hotwire’s site, or poor customer service. Thankfully, 2 of those things didn’t happen. I got a clean, full sized, full tank Chevy Malibu. However, I was not pleased with the customer service I received from the elder African-American woman wearing Glasses. She tried to upsell me to a higher level car and kept saying I’ll be responsible if the car gets stolen since I didn’t go with their insurance. I was also not pleased with the tonality of the young guy, maybe not even 21 who was working in the customer service box before exiting. Whatever. The guy clearly hates his job. I was so pleased with the Lot attendant who was a stand up guy, addressed my questions, and acknowledged my concerns about the poor reviews here. I pointed out small scratches and took a picture of the dash. I didn’t notice a little bit of the carpet on the passenger side become detached until my Mom pointed it out an hour after we left the premises. No biggie. Return was smooth. I saw that the security deposit was removed from my credit car after I got back home on Wednesday. I checked again on Thursday and still nothing (fingers crossed). The next time I book a rental on Hotwire, I will opt to choose specifically Enterprise (never had issues with them) or give National a try.

Worst experience ever. When I picked up my vehicle, there is not too much fuel left and the staff said she recorded it. However, I noticed later it is assumed the fuel tank is full based on the rental record (starting level full 8/8). I asked the staff on the vehicle return site when I return the vehicle but they cannot speak English (Spanish only). I went to the counter and the staff told me don't worry and they charge the fuel based on the mileage difference when drive out/in. I got my receipt which shows the fuel charge is 85$ but I only drove less than 100 miles. The phone number left on Google map cannot be connected to the local customer services. I contacted the customer service center and they said they forwarded my request to the local management. However, no one contact me (it's been a week) and the issue is still not solved. Waste of my time and very disappointed. I have some questions to ask Hertz. 1. Should Hertz make sure the vehicle condition is well documented when I pick up the vehicle? (It's never the case. Every time when I rent the car at Hertz, I ask the staff was the existing scratch documented? They have no idea.) 2. I told the staff at drive out guard location the fuel level is low. Should they make sure it is recorded? (They didn't record this time) 3. I think most of the customers speak English. Why most of the onsite staff cannot speak English? 4. Why the lady on the counter lied to me the fuel is charged based on mileage difference? (Actually it is based on the fuel tank level) 5. Why the local management team doesn't reach out to me as I have been waiting over a week? If any one of the people take the responsibility, it would not have happened. The staff at this location don't want to take any responsibilities. If you have to rent the car from Hertz. Good luck!

My recent experience with Hertz at Bergstrom International Airport was incredibly disappointing. Despite making a reservation two months in advance, my car rental process was far from smooth. Upon arrival, I met a friendly staff member at the desk who informed me that there would be a 20-minute wait to pick up my rental car. He added me to a waiting list and assured me that I would have priority for the first available car. However, things took a frustrating turn when I saw a car become available in the rental lot, only to be given to another customer without a clear reason. I accepted this, assuming it was a one-time occurrence. But it happened again. I was promised priority for the next available car, only to find my name pushed down the list. I asked to speak with the manager, and after a brief wait, she came over. I calmly expressed my concerns, but to my surprise, her response was marked by rudeness and unprofessionalism. She declined to share her name and concealed her ID badge upon my request. What was even more surprising was her threat that if I persisted in seeking an explanation, she would withhold the next available car and suggested that I leave the premises. It's worth noting that I was merely seeking a reasonable justification for her actions and not engaging in an argument. In summary, this was my worst experience with Hertz. I faced a two-hour delay in getting my rental car and had to endure disrespectful treatment from the manager, who even tried to intimidate me into silence. Customer service should be consistent and respectful, and this experience fell far short of those expectations. Manager is White Female (She declined to provide her name).

Update: Hertz is now trying to collect debt from the unused time of the rental. This is so wild it's hilarious. Also, the link hertz provided below is absolutely useless. Miserable experience. Not necessarily this location's fault but still it's where I rented the car from. Arrived to see a "see desk" next to my name on the screen. Waited 45 min in line to just be told oh, just go to your car in stall 174, your a gold member. Yea, thanks I know. Rented a Tesla that started with 2/3rds battery. Annoying. The Tesla broke down the following day and refused to boot up. Not necessarily Hertz's fault but when it was 105* in Texas it was pretty concerning. Spent 30 minutes on the phone with Hertz support to be told "this is confusing because the car is telling us it has 168 miles of charge." Anyhow they couldn't fix it remotely and then was told it would need to be towed. It would have been great to see the saga end here. 30 minutes later the tow truck driver from AAA starts calling me to tell me he doesn't work on Teslas. Honestly I don't feel like getting the car recovered is my problem at this point but I wait on hold for another 30 minutes to tell Hertz roadside the issue. They go OH it's a Tesla!?!? AAA doesn't work on those. They then go through hoops to send another company that does tow Teslas. Once more I have to deal with another tow truck driver hours latter despite having not stake anymore in this rental agreement. 10 days go by, today, and I get a call from Hertz asking where the car is and that I'm overdue to return it. I can't make this up. Wish me luck.

Terrible experience renting here last two times. Couple weeks ago they gave my car to someone else and charged me. Fortunately I was flying in from a different state so I can show that it wasn’t me that took the car. Still had to wait 30 minutes for them to sort it out. Just picked up another car less than an hour ago for a another business trip. Gave the young guy at the check out gate my corporate credit card and asked him to make sure it is charged to that card instead of my personal credit card on file. He told me they don’t do that. I had done the same thing before without issue with Hertz. Who knows, perhaps it is in fact not a service they are providing any more. Then I asked him to make a note that the gas tank was only 65-70% full. He told me that whoever in charge of this should have done that. I asked him if he can just make a note on the file or in my rental agreement printout. Just in case I need that as proof. I’ve had same situation in the past where the tank is return at the same level but Hertz charged me for it. He opened the gate for me to leave and then shut the door on me and looked away. That last part got me more than anything else. I just drove off because I didn’t want to start an argument with a teenager. I have been renting with Hertz for many years. I think their customer service had been great in the past. I am also motivated to continue renting from them in order to retain my president’s circle status. This might be the end of me renting from Hertz. Doesn’t seem like it is worth the trouble anymore.

Normally, I've had good experiences at Hertz as I rent, sometimes multiple times per month; however, this was my first experience renting at the Austin airport and the only good thing I have to say was that the girl at the counter was trying to help. I had booked a Shelby GT-H, completed the check-in and everything else. Scheduled for 8:30 pick-up, I arrived around 8:45 and the car wasn't even ready yet. So the girl at the counter said I could go outside the door to wait and they'll pull it around. I wait outside and then she comes out and says I need to have 2 credit cards, 2 forms of ID and proof of insurance in-hand according to the other Hertz employee on the radio. This requirement was NOT listed on the Hertz website at all when booking. The check-in requirements did not state that additional ID, additional card, and proof of insurance were needed, so either they have not updated their website or the guy on the walkie-talkie was making requirements up. If I'm coming from somewhere else and not told that this is a requirement prior, then clearly I will not have any of this information in-hand to give to you. Since I didn't have the additional cards/ID, the girl said she could cancel my rental at no cost. So after an hour of wasting my time I decided to cancel and not rent from them. Hertz either needs to update their website/app, or find out who is making up these requirements if they do not reflect what the booking says when you reserve a car. Disappointing experience from Hertz...

I had a frustrating experience with Hertz on the night of August 26th, particularly with a customer service agent who did not meet the standards I expect from such a well-known company. The issues started when she gave us the wrong spot for the rental vehicle. Upon questioning, her demeanor was dismissive, and she did not offer an apology for the mistake. Moreover, I was incorrectly charged for an additional driver, even after stating that I was a President's Circle member, which should have waived that fee. When I asked for clarification on this or any other topic, the agent simply waved us off, showing a complete lack of interest in resolving the situation. This kind of customer service is unacceptable and certainly not what I have come to expect from Hertz. In addition to the customer service issues, I was also charged unexpected fees despite having prepaid for the car. On top of the standard airport concession fee and vehicle license recovery charges, there was an extra "ABIA" fee. This was not disclosed at the time of booking, and it feels like a hidden charge that I was not prepared for. Between the unprofessional conduct of the customer service agent, the wrong car, extra charges, and additional hidden fees, my experience with Hertz was highly disappointing. I sincerely hope that Hertz takes steps to address these numerous concerns for the benefit of future customers. Overall, the lack of professionalism and attention to detail seriously tarnished my experience.

Do not bother trying to call this location direct to speak to someone. They will not answer the call and the line will drop. I have called multiple times and still have not been able to speak to someone. No option to leave messages or request a call back. Update: I made my reservation through Expedia. I arrived at the airport rental desk just before midnight. The location closes at 1am. Upon arriving and speaking to the desk clerk, they asked for my ID and a credit card. I do not have a credit card as I do not want one, so I gave them my debit card. I was then informed they did not have anymore of the vehicles I had reserved because all I had was a debit card. The clerk tried to ask the manager if they could help me out with only the Debit card, and the manager told me, “ not with a debit card. You can Uber to your hotel and Uber back in the morning to see if we have vehicles for you then” and walked away. This was all the while I stood there and watched other people get vehicles or upgrades if they were out of those vehicles they reserved. But because all I had was a debit card, I was plan out of luck and nothing they could do for me. Frustrated I walked down to Avis. They were more then happy to help me without a reservation. They had no problem taking my debit card and I got a vehicle right then and was on my way to my hotel. Advise: do not use Hertz. Unless your a high priority client, they do not care about you. Go somewhere else fast.

Now I understand why the ranking is meh vs National. Rented an electric car, name not on the board when arrived. Had to go to customer service. I’m presidents circle Went with a pole star 2 but low and behold there’s a glass roof and it’s 115 degrees, so that sucked the whole time, but didn’t realize you can’t close it until you drive out of the garage. They tell you nothing about bringing the car back charged full (but really it’s 75% or more) ask if you want to prepay but it’s the same cost $35 regardless after you return so you don’t need to prepay… Range was terrible too since it was so damn hot so it went down pretty quick. Got dinged with $35 fee since it dropped so fast going to the airport below 75% going back to my usual rental place, def suggest not renting here. Asked Alicia at “customer service” for $35 waive charging fee and shared my complaints. All she kept saying was did I call hertz during my rental to let them know, I said no because I don’t have time to come back and switch the car. No customer service whatever, clearly no waived $35 fee. $600 total for 4 days incl ldw which is a ripoff btw. $42 per day Vs $15-20 for a typical gas car. Only thing good was car was new.

Tesla renters beware - Hertz has no clue about renting Teslas. They are supposed to pass through supercharger fees but when I got my receipt in my email, it had a $171 charge for "Tesla rebill." I drove a total of 448 miles. Going a little technical here but I've owned a Tesla for 5 years so... Your Model Y has a battery capacity of 75 kWh (from the Hertz web page) Tesla Superchargers charge $0.25 per kWh to charge a battery So to completely fill a dead battery from 0% to 100% (which I did not do), the charging cost = 75 times $0.25 = $18.75. In order to ring up $171 in charging costs, I would have to have driven this car 2,736 miles - which I clearly did not do by the odometer. No one at Hertz understand this technology at all and I could get from ANYONE at Hertz was - we only bill you what Tesla bills us. And yet, aside from one supercharger visit for $3.41, that showed up on my bill, no other itemization could be produced. My advice - don't rent a Tesla from Hertz, and from my point of view - don't rent from Hertz at all.

I was directly lied to by Hertz causing me to sleep in the airport. My flight was delayed by two hours which was going to cause me to land in Austin one hour past closing time. I called Hertz and was told not to worry, they had my flight information and rest assured someone would be waiting for me with my rental car..in-fact I was guaranteed.... However when I landed there was nobody to be found and other customers from my flight that were told the exact same lie. My wife and I slept in the airport. In the morning when I got my car the staff were completely unapologetic and even had the nerve to try and convince to pay for an upgrade. They denied all responsibility and blamed the fact that I called the 1800 number not their local store. However I tried calling the local store and never got a single answer. I could have made a reservation with Avis who was still open for reservations when I landed however I stuck with Hertz based on lies. I will be filing a complaint with the BBB. I can't believe being flat out lied too.

Worst rental experience I've ever had! Returned the vehicle during business hours. Gave keys to counter attendant and was told the final receipt would be emailed to me. I checked 3 days later and had not received it but did have additional charges each day for the vehicle i had already returned. I tried to contact location but was constantly disconnected each time i called. I Contacted call center and was told to wait 24 to 48 hours. 5 days after I returned the vehicle I received a call that I needed to contact hertz to return the vehicle. I have now contacted them twice and still have not had the problem corrected. Completely incompetent rental car office. After finally getting my rental contract closed I was hit with a $250 lost key charge. I gave my keys to the front counter attendant when I returned the car, whom assured me this process was "so easy". Advice for anyone brave enough to use this Hertz branch: video and take photos of the entire rental process, start to finish.

I rent mostly with National, but I needed a 12.30am pickup and National closes at midnight. I booked online with Hertz, providing my flight number. I checked-in with the app and everything was fine. When I saw that the flight was delayed and would arrive past standard close time I tried to call their local office multiple times through their official number, but was always disconnected. Then they removed the flight number from the reservation (I have screenshots before/after) and, sure enough, nobody was there waiting when I arrived and I had to uber to the hotel. Came back the morning after to pick up the car. The printed contract included several services and costs that I had explicitly declined both during online booking and app check in. Took 30 minutes to have the contract reflect my original booking. The car was the model I booked, but was filthy - cupholders, carpets, etc. weren't cleaned between rentals. I won't rent again from them and stick with National.

Absolutely horrible experience! I tried to rent a car to drive to Missouri so I can move. I was told on the phone it doesn’t matter that I don’t have a credit card that I could pay with a debit card, then when I get there the total rude employee said in snarky tone of voice that I couldn’t use a debit card and it was credit card only. I asked for the manager, she said I could rent a smaller sized car and then come to find out unless I had a returning flight I couldn’t rent that car either. I spoke with her higher up I could tell by his body language that he didn’t give a damn and was just trying to get me to shut up. All I was told was what they couldn’t do and we’re not sympathetic and didn’t even apologize. The manager said they have this problem 2-3 times a month. Well then, maybe you should talk to the people at the call center and tell them to stop giving customers false information you idiots! Thank god Avis was able to get me a car!

Worse experience of my life. I booked on Expedia for my 1st week rental they tried to give me a mini van ,, when what was advertised was a 4door comparable to a Toyota camera. When I refused they gave me a nissian Altman that didn't make it 15miles down the road without shaking & throwing all kinds of red lights & saying warning malfunction. I then had to then take it back & start the entire process all over again. I then booked another rental for another week & they tried 2 give me a truck saying it's the mangers soecial.... no where did I sign up for a mangers special & they then refused to honor what was advertised & left me stranded at the airport. Do NOT EVER believe or trust what you booked at this place. What they are doing is called bait & switch... it is illegal no matter what they say. If this happens to you please report to the BBB & kxan news 36...the more reports I was told they would finally be able to do something about it

I missed my Denver to Dallas flight the night before I graduated. But Southwest airlines booked me the next flight to Texas same night, and the last available happened to be a flight to Austin. As we are boarding I am researching the rentals at the airport and saw that they would all be closed when we arrived. (12:15 am). I felt defeated, however upon arrival Hertz was open late and operating special hours to accommodate late flights. I was able to use my educator discount (when I reserved online) and made it to my Graduation all because of the effort and dedication the staff provided! I drove from Austin to Fort Worth, then straight to Stephenville to graduate from Tarleton State University. I want to thank the team and the organization for their comfort and dedication to make my day of academic achievement possible! A million thanks to this dedicated staff, I would not have walked the stage at 8:00 AM if it were not for you!

Ended up getting charged over double my initial rental price because insurance and roadside assistance was added during pickup without my consent. Messaged Hertz and was told I had to contact the rental location where I picked it up. Tried calling over 10 times over different times on the trip. No answer. Called the national line and had to state my rental was resolved to actually get ahold of a person. Was able to get a ticket number and was told to call back after my rental was complete and I would get a refund. Called back and had to work with the agent for half and hour WITH the ticket number I had before because they insisted that I did not qualify for a refund because I accepted the additional insurance and road side assistance (I didn’t). In short. I was able to get some refund at the end, but not the initial amount I booked it at. I would watch out for additional charges without your consent at this location.

EDITED 2: Now they have charged me $700 (?!?) extra because they put it as returned on October 2, when I clearly have been stating it has been returned on Sept 24. I have disputed the charge on the credit card. EDITED: Hertz replied today and directed me towards facebook messenger, of which I had sent a (not replied to to) message over a week ago. NEGATIVE STARS!! Why can't they give me a phone number or just close out my rental??? I have been trying to get in touch with this location since Tuesday (3 days, 72 hrs) because my rental hasn't been closed out. I have not been able to get in contact, via phone, with any representative. You wait on the phone long enough and it just hangs up. I've escalated many times and each time they just say 'wait 24-48 hours for the facility to close out your rental'. This facility is not responding to email from corporate and my rental still hasn't been closed out.

Be very, very careful renting from Hertz at Austin Airport. They told me the size of car I reserved was not available and offered a larger SUV at no charge. Reviewing the contract at the hotel that night I saw that there was an upgrade charge. Shame on me for not catching it. I went back to the airport to deal with the issue. Was told the appropriate manager wasn’t there to approve a refund. Getting a smaller car wasn’t available. They took all my info and said the manager would call me the next day. No response from them. When I returned the car, I stopped by the rental counter. Was told the manager was still not there and that I should receive a call. I’ve received no calls. DON’T believe them when they say the smaller car isn’t available and they offer a free upgrade. DOUBLE CHECK your paper work. Even better, choose another rental company.

Foolishly, we rented a Hertz car at the Austin Bergstrom International Airport. I know, they are the ones who keep accidentally having police arrest their customers for theft. I made a mistake forgetting to fill the tank after my 5 day, 320 mile drive (never did that before) and they charged a rather amazing $10.56 per gallon when an area station presently charges $3.56/gal. It was a good car, a Santa Fe with 10 dents and scratches both before and after I had it. The bill, which correctly excluded insurance and tolls, was $983 for those 5 days ($603 for the car, $143 for the golden gas and $237 for crazy high tax and every fee you can possibly imagine). I don't think much of this company. I suggest you rent elsewhere if you don't want to be treated similarly.

The staff here are genuinely helpful and friendly. Find Kiki and give her a hug, she is awesome. Mike and Tom are also tremendously helpful. Occasionally things get pretty busy at this airport and therefore at the rental desks but during those times - the staff remain professional and courteous. I’ve had so much help from the guys and ladies here as a regular customer I really can’t say anything but the best things about them. One criticism is to Hertz head office to consider, usually the cars that are kept on hand for rental have a lot less miles than the ones at Austin International. Kindly see about reducing that average if possible. Some cars have over 60K miles and that is definitely it what I’m used to from hertz.

BEWARE - they will try to upsell you coverage you don’t need! I booked online for $150 for 4 days. After waiting an hour and a half in line after a red eye flight, I checked out at the counter and they added $300 in coverage and road side assistance to my rental. I was in such a rush to get out of there after waiting so long that I didn’t realize until after I had left the airport. When I asked at the counter why there were additional charges from what I had booked online the agent just said it was fees, taxes, and the deposit. I called Hertz and they said I had to drive all the way back to the airport and wait in line again to get rid of the coverage. Beware of this predatory behavior at the rental counter.

I stood in line for an entire hour late at night, only to be told at the front of the line that there were no rental cars available, despite having already paid in advance. This breach of contract demonstrates a total lack of respect for customers and a shameful display of mismanagement. To make matters worse, the number of people left stranded caused cab and Uber prices to skyrocket, forcing me to spend even more money on alternative transportation. This experience was an absolute waste of both time and money, and I strongly urge anyone considering Hertz at the Austin airport to consider other options. I will be contacting Hertz customer service to demand a full refund for this abysmal service.

worst experience ever... have to wait for over 2-3hours for the car and more than 10 ppl waiting here. their excuse is "there is no cars now". then why the hack u let us make the booking? whats more annoying is some of their staff's attitude like " just wait the hack in line and dont ask questions , we are pretty chill and enjoying chats now, dont ruin our mood". like some bad behaved "flash" in the dmv department of zootopia. i am picking them with higher price because i thought they are top tier rentals, and that is more secure, but looks like another way, most inable company and staff i have ever seen. go try some other brands, they save both ur money and time, as well as ur mood and trip.

Had some glitches this rental experience. The employee didn't appear to be trained properly and couldn't find my husband's status. It was late and we wanted to get to our destination so we just settled on a car. After one day, the car was having difficulty unlocking, battery needed to be replaced, also service light came on. My husband updated his Hertz App so he had his status, drove back to the airport to exchange the car. In exchanging the car, his reservation was deleted. A quick fix ended up being very frustrating and time consuming. I feel if the initial rep had shown some initiative and in my personal opinion, interest in her job, our experience would have been better.

Car was dirty when picked up. Asked to have it washed and vacuumed and they did a very poor job at it. Looked like they just sprayed water on it and did a very poor vacuum job. I did a pre paid reservation of 381 dollars for my rental and was charged an additional 256 dollars when I returned the car. I called and was told that charge was a mistake and would receive a refund in 5-7 business days. Its been much longer than that and I have not received the refund yet. I rent cars frequently but had never rented from Hertz, and this one time I rented with them has been the worst rental experience I've ever dealt with. Very disappointed with this company.

My recent experience at Hertz was extremely disappointing. While the front desk was professional and fast, they provided me the incorrect address for the return location in San Antonio (see photo). When I arrived in San Antonio, the Hertz location refused to accept my vehicle and provided me a SECOND incorrect address. After calling customer service, I left the vehicle at the second location and will be receiving a $30 voucher for the inconvenience. I would highly encourage both this location and Hertz corporate to review their processes to ensure the correct address is provided for renters to avoid these frustrations in the future.

Horrible experience. Rented a car in Dallas with a return in Austin the next day. 4 days after the return, the rental agreement is still not closed out, more holds have been placed on my credit card for extra days and for a smoke smell. I don't smoke and no one else rode in the car except for my son who also does not smoke. No one at the hertz location at the Austin airport answers upon repeated attempts to call them. They are the only ones who can close the rental agreement. No one at the customer care number can close it out. They have "escalated" it 3 times with no action. I will never do business with Hertz rental again.

Simple pick up process, once I knew to look for my name on a large screen and identified the pickup area to choose my car from. My credit card info had been stolen between my reservation date and my pickup date, so the lot checkout attendant guided me through the process of adding a new card to my account and transferring my rental to it. I asked for a sub compact, but the smallest choice was an Acura 4 door sedan (50k miles on odo). It was plush, if not frugal. Returning was easier; follow Hertz signs to a line of parked cars, clean out your car, leave the keys in sight, and walk away.

Called when flight delayed; impossible to reach a human. Main Hertz number suggested online checkout, then when I land car will be in the lot waiting for me. But no, I'm not on the board and there are zero cars in the gold lot. And no person even on the exit booth. Only good news is Hertz corporate claims to now have cancelled the reservation so I *should* avoid a no show fee when they were the no show. Avoid this location unless you are certain you'll show up when they have humans around; which with modern air travel is impossible to guarantee for an airport location.

Checked in online. No name on the board. One person during the holidays…Been standing in line for 20 mins and counting… Can’t speak to anything else yet but this is not a great first experience. Welp it did get worse! After all that they didn’t have the car that i specifically requested (a keep) despite reserving one months ago. Now all they have to do is charge me for something ridiculous when i drop this thing off and that’ll be a trifecta. Thanks for starting our trip out on a horrible note. Back to National!!!

This location is horrible. Specifically reserved a medium sedan. Did not have any of that type when I arrived on a late flight. 11pm at night they have a short range EV to offer me an I have a 180 mile drive to do and ZERO experience with EV’s. No instructions offered, no offer to do anything different other than for me to wait 1.5 hours to maybe get a car coming out of the wash area?? I made my journey thanks to being able to phone a friend who knew a few things and it did work out but with NO help from Hertz…

Avoid renting from here. Had one ok experience and one bad one. The first one was bad because you wait in line for like an hour to be seen by their 2 agents. One lady there always forces you to buy the unnecessary additional insurance. If you say you don't want that she basically asks you to leave. Had to pay hundreds of dollars extra or mess up my trip plans. The second time I knew not to get that lady and got lucky. Service was ok but I saw her turning away other customers like she tried to do with us before.

Unprofessional and understaffed. Verifying your information and becoming a “gold member” does nothing to speed up the process. Even though I checked in and confirmed a valid credit card in the Hertz app I was told at the gate that in fact hadn’t been confirmed (even though I had the confirmation number and saw the $1 charge on the card) I was then I would need to run my information again. Very unpleasant experience overall. It’s 2023 almost 2024 and this company is still operating as if it’s 2001.

They were rude and did nothing helpful whatsoever. I booked through Expedia, but was not told by Hertz(the rental company) that I could not use a debit card without a $500 deposit while the credit cards did not have one. I was left stranded and they blamed it on Expedia even though they get my reservation at the end of the day and should have sent an email regarding the policy. The manager was rude and very arrogant. I will never use hertz because of my experience with this hertz rental company.

First off, it's located far enough from the terminal to be a long walk but not far enough to warrant a bus. That might not be Hertz' fault, But it's annoying. Secondly, among the five star choices, several did not have sufficiently strong air conditioning for a Texas summer. After talking to one of the lot guys, I ended up trying three before I ended up with something that felt like it would actually get cold. I don't know if they others need refrigerant, or if they're just lame cars, or what.

I returned my car in July on the date it was meant to be returned. Two weeks later, I see a charge on my credit card because the car was not checked in properly by staff and I was charged for the next customer's use as well. I have been trying to get the problem solved for over three weeks now, am unable to get in touch with the location because the phone number redirects to a call center line, and incredibly disappointed as a Gold Member who rents 6+ times a year with Hertz.

The location of the car rental was quiet convenient as they right across the street. Despite bring a long weekend, the check in was fairly prompt and staff was courteous and knowledgeable. The drop off service was pretty quick as well and you have the option to drop off without a receipt or get one from a service rep. Only reason a took a star off is I've rented with Hertz before at other locations and they've definitely had better fleet than the one at this airport location.

I rarely give 1 star reviews but this place deserves it. We originally rented a car for a week for about 300$. That price was set and clear. A week after we returned the car we got charged an extra 300$ for bogus fees that we would get different answers for what they were. When requesting an itemized receipt the only charge on there was 300$. Customer service did not help us out and was not helpful. Please do yourself a favor and rent a car somewhere else.

Edit: Now I realized that they have double charged me as well. Horrible service. The renting was fine and even the war was not washed, it was fine for me. However, be very careful when you drop the car. ALWAYS CHECK THE RECEIPT IS CORRECT. They told me to just leave the car and go, then charged me for missing car seat even it was right there. If you overlook it because you are busy catching the plane, they will rip you off as if nothing happened.

My boyfriend S Wilhite went to go pick up our rental this morning, they overcharged us and gave us the wrong model Tesla. I have spoken to multiple people on the phone and they do not want to help. If you want to pay $600 for a rental you might as well go to National and actually get good customer service. We are already in the process of disputing this charge with his credit card as speaking to foreign people is making us both lose our minds.

Picked up my car 50 minutes later than expected, and dropped it off 30 minutes later than my drop off time. Because I dropped it off 30 minutes past, I was billed an extra $35 for a whole day, even though it was only 30 minutes (when they have the option of billing for an extra hour). You'd think they prorate the arrival time, but I guess not. Will never be renting from Hertz again! Thank you for this bad experience.

Waited almost 2 hours for a car that I had reserved months in advance. Was presented with a car containing last renter's items here and there, and 90% empty on the gas gauge. The explanation from the staff: "this is the usual Friday chaos here". I took Uber all weekend and saved money. Won't rent Hertz again. Tried to call to get understanding of what happened in this case, was told no information available.

Super fine establishment. I asked for a Kia they gave me a Tesla instead. It's like driving a computer car. Like the car in The Jetsons cartoons. Exactly like it but it doesn't fly. It feels like its flying but it doesn't leave the ground. It doesn't use gasoline. Very fast acceleration. All the boys and girls like it. Why don't you try renting one. Ask for a Kia you might get a Tesla upgrade. Yippee!!!

Very helpful team — President’s Circle pick-up was so easy! Really appreciate the variety of cars; seemed to have a lot of newer cars. Definitely appreciated the overall cleanliness of the car, too. There are offsite gas stations off the highway before returning the car. Surprised to see that gas station as you entered the airport was the same price as the stations off campus (April 2023 reference )

We were travelling with our toddler and they seem to have cancelled our reservation. Perhaps a system outage and and no more cars available. It was 11pm and it’s frustrating to walk all the way to get to a taxi. We usually choose hertz compared to the others given that the service is good though the prices are a bit high. Two lessons learnt - don’t book late night reservations and don’t book hertz.

Worst experience renting a car. They are very polite and helpful, and will upsell you, but once you leave, you are screwed. You will never be able to get a hold of anyone here or at Hertz who can help you. For what they charge, it's an obscenity. My car reeked of cigarettes, even though they supposedly clean vehicle before renting them. The smell was bad enough that it got in my clothes. AVOID.

Picking up the car was pretty easy as a Gold Member, I just walked up and selected the car I wanted from the appropriate row. Wasn't charged extra for being 22 with my AAA membership. Staff was also super nice about retrieving my laptop when I accidentally left it in the car and needed to run back and get it. Service and prices were great, would definitely come back if given the choice.

The lady working the desk quoted that “I would get my pending charge back”. She did not inform me of any extra charges and I denied any upgrades. Now I’ve been charged twice and am being refused a refund. None of the employees including the ones on customer service line know what they’re talking about and Hertz is scamming people. Don’t go here unless you want to get charged twice

They were supposed to take care of our Thrifty reservation because Thrifty closed early. We got in line at 11:06. At 12:13 we finally got to the counter where the manager, Katie, told us that after midnight they don’t fill Thrifty reservations. She was rude and very unhelpful. One of the worst car rental experiences I have had. Horrible service and I filled obligations.

Do not rent from this hertz location. They still haven’t closed out my one day rental and it has almost been a week. They didn’t have the car available at the requested location for pick up per my original reservation and I had to drive all the way to the main terminal to pick up. No apology nothing. They really do not care at this location. I would stay far far away .

The rep who checked me selected the option for a full tank of gas. When I said I would fill the tank myself, he said it was no problem and the fee would simply be removed. Fast forward and I'm having to email in a receipt to prove that I filled the tank (when they know the tank was full already because they check each car that is dropped off). Poor customer experience.

Bad Experience. I had a reservation booked through priceline and I'm not sure if they get incentives for adding on additional services, but the lady who helped me told me all these extra services was required and I would get the money back when I returned the rental . I get the bill and I'm charged 450 for two days of rental. I will file a dispute this is fraud.

8/1 5 star member. Flight number on reservation. Flight delayed. Arrived noone at gate to return car. Come again at 10am. Have to make a more expensive reservation. 1st car flat tire. 2nd car. The electric car only charged to 58%. Took something from presidential isle( Nissan rouge). Worse car than the polestar that booked. Noone cares at this location

Terrible service, was told they did not have any Tesla Model Y rentals available (even through I reserved one) meanwhile I saw at least 3 people jump into their Hertz rental Model Y. Hertz agent could care less and acted like I was bothering him when asking questions about my reservation. President's Circle? What a joke! Going back to National RAC.

I drove a all EV- electric vehicle and loved it. The only con is that I had to find a location to plug up. That took up lots of my vacation it takes hours to charge. I love renting from hertz/dollar. The customer service was great this last time. I wish I could remember her name but her fingernails were beautiful and sparkling. …

The car I was given was a pretty old model - 3 years old. Worked OK though. The real problem is that I booked a good rental deal for approx $250 for the week but with all the additional costs such as toll fees ($14.99 per day), huge insurance costs ($35 per day minimum) and taxes and fees the rental cost over $800 for the week.

I know I am giving them only 3 stars but I have to say...the person that helped me was SUPER great. I'm giving only 3 stars because I wasn't happy that when I made the reservation I requested a gas engine and when I got there they tried to give me an electric car.....if I wanted an electric car then I would have reserved one.

This review is to say how great a check-in experience we had with Kiki on July 2nd. It was after midnight but she was helpful and full of energy (even on her birthday!). You can just tell she is on top of things. She was even keeping one eye on the cars in the back lot but we felt very well taken care of.

One employee, 25 minutes waiting to be attended even though I checked in well in advance and am a herz gold member. Waste of time, terrible slow service and when the second employee finally came this one left. Normally use enterprise, and this is a lesson that I should stick to them and not hertz.

Rental was booked two weeks in advance. Upon arrival, I was told to wait in line until a car was cleaned…the woman said “the lot is completely empty out there, we’re turning cars as soon as they’re cleaned.” What an insane business model. If you want happy customers, don’t over book your rentals.

Had a great experience at this location yesterday after landing on a very late night flight yesterday. Ed was fantastic and very helpful. He was communicative, friendly, and helpful. I’m usually a National customer, but will be booking through Hertz when flying into Austin going forward.

The car we were provided was mostly fine. However, they claimed that they had to put in 4 gallons of gas (at $10/gal) after we turned it in. However, the gas gauge said it was completely full! This was a flat out lie and they ripped us off. I'd go with another company if I were you.

Customer service couldn't be any worse - the 800 number goes to a call center (Philippines?) where the reps are totally clueless and and no one answers the phone at the local / Austin Airport office (tried for 3 days). Not sure if senior execs at Hertz are even aware of this...

45 minute wait. Choose a different rental company at this Airport. Update it was a full hour of waiting there was only four people ahead of me in line. I ended up walking out and catching an Uber instead of waiting longer. Absolute worst experience renting a car

Beware of "manager specials." I ended up paying $90 dollars more because I didn't want an electric car. Then the car I got was totally different than what I was told. Please check ticket before leaving counter. Very disappointed to be duped like that

After having a terrible experience with the Thrifty car rental at this location, hertz was able to save the day. Ernie was so helpful. He helped my friends and I stay with in our budget and helped us find the perfect car. Amazing customer service!

Sometimes the wait is a bit long at this location but I've always had very good service and will continue to rent from here. I've rented a regular car (can't remember the type) and a new 2021 Mustang and each car was clean and taken care of.

This place been slacking. We’ve flown to this airport a handful of times in the last few months and the first time we used this hertz is was great. The next few times it started to show. The last rental we got they didn’t clean it all from

The people there are super unprofessional. I had John helping me and after he entered all the information and rented me the vehicle he then lost my Driver's license and refused to help me find and after 3 hours waiting for some they looked

Went to pick up the car and was told I had to pay another $91 due to being 24 even though I provided my age and license when booking. The person at the counter refused to acknowledge this or help me in any way. Then after I dropped off the

I’ve been a presidential circle member for a long time, and I must admit- after today I will probably stick with Enterprise. The level of attitude and professionalism- especially from a manager is beyond disturbing. I arrived with a late

I profess to knowing nothing about vehicles especially not all wheel drive or 4 wheel drive I did not like that when I communicated with the online chat the website they were all our SUVs are all wheel drive which is not true. But then

After 14+ hours of travel (international flight with 4+ hour delay), I made a big mistake and left my driver's license at home on another continent. My husband had his driver's license, his name was on the booking, and we have a shared

Fantastic check out desk/person. Got my car, the exit out of the garage had problems. Spent about 30 minutes getting out of the facility. Huh, what was going on? Besides delaying all of us who just wanted to get on with our travel.

How disappointing! We had a reservation for Wednesday, Nov 22… and this horrible establishment was closed. No one was able to check us out, cars were barricaded in.. . So much for being a gold member. This place SUCKS!!!! And on

Never expect a good customer service from them. Thrifty & Hertz need to learn about customer service. Already provided review about Thrifty. Same applies here. If there is any negative star, most of the people's has given that

Pretty cool place. Minus the woman in the exit both. She was down right rude. I thought you Texans were supposed to be a friendly breed. After all... Texas comes from the Tejas people. Which loosely translates to "Friendship"

Attendant working (I think her name was Virginia) yelled at my group, and I mean actually yelled when we asked if there were any larger vehicles available. Maybe Hertz should train their employees in customer service! …

They are great as long as you don’t need a car. How does a car rental place not have any available cars? It’s the one thing they do.They have the taking my money to reserve a car part down. Avoid these imbeciles at all cost.

Had a flat and contacted roadside assistance and it took over 6 hours to get taken care of. My husband ended up missing our entire visit that day and dinner. The car they gave us ended up having 3 bad tires and bad wipers.

Worst Hertz Station in the country. „Ultimate Choice“ Presidents Circle only has small cars that do not fit a family of 5. Manger does not care at all, customers seem to be a burden for him (loyal customers even more).

Car we reserved not available, they gave us a dirty van with a dent on the license plate and crack on the windshield. The whole process took us over an hour, polite employees, but seriously Hertz???

The gentlemen at the Gold member desk were not friendly nor accommodating. The manager did nothing to help us so we went around to the front desk and they gladly took their time helping us.

By mistake I have booked car for next day instead of same day I requested to cancel or move it same day but agent refused to do it. When I checked online cars were available for same day.

They have just charged 35 dollars for battery recharge of an Electric car that that I didn’t want to and my contract is saying that I received the dar with the battery empty! Crazy

Update: Hertz contacted me via Messenger and confirmed the hours of operation. I decided to sign up for Hertz Gold (their FREE loyalty program) on the day of the

I got to rent a Tesla! I mean, F Musk and all that, but the majority of my money went to Hertz and not to His Billionaireness. Cool car, you should rent one!

Thieves at the car return/cleaning operation. 2nd jacket was left in a vehicle over 2 years, neither were ever located again. Police report has been filed.

KATIE was the BEST! She handled my issue with care and patience. Without her and LUKE, i would have been stressed beyond limit. I really appreciate y’all!

Waited for hours for a reserved vehicle. Ended up having a upgrade to end the wait. Long lines, unhappy customers and civil unrest for the line jumping.

I would definitely rent here agian :)Trinity Has excellent customer service an everything went so smooth..I would refer anybody to rent with hertz’s…

Rent many cars from hertz and generally very quick when you are a member, no lines and I like you can pick any car in section you are assigned too.

One of the better Hertz I've used. Agents were helpful and polite, unlike some other Hertz locations where they don't care if you come back or not.

Service excellent and gave us an upgrade! Only negative is it's a VERY long walk from terminal to the rental building! Not Hertz fault.

The process was simple, quick, an easy. No issues with the vehicle and the e-receipt drop-off car section is fast.

Great selection of cars, easy check in and out process! All the staff were super helpful and professional!