I reserved a car via Priceline - which has free cancellation. I didn’t need to provide payment during the reservation. My husband went to pick up the vehicle a couple hours later. He presented his Visa Aventura credit card, which comes with a 25% discount via AVIS. Gaetano, the AVIS representative, was very unhelpful and inhospitable. He refused to honour the discount because Priceline had a 10% discount applied already. He was rude and said my husband could leave or take the rental and call the manager. Had Gaetano made the smallest amount of effort, he could have cancelled the Priceline reservation and rebooked on the spot with the Adventura discount. Instead he gave my husband the manager’s card and instructed him to call Monday. The number actually led to the budget call centre and from there we were directed to call the AVIS call centre. As we were waiting on hold (for mover two hours), I sent the manager, Ashok, an email about the situation, asking for help. Eventually we got through to a rep at AVIS. They clarified that because Gaetano had already processed the reservation, the only compensation they could offer us was a free rental day. For us this represents a 50% discount because our rental was just two days. However, Ashok wrote a very curt and unhelpful email in reply to my situation, offering no solution. I will never go back to this location. AVIS made it right, but their personnel at the Yorkdale Location are unprofessional and lacking in customer service skills.

Very rude phone representative, not helpful, unprofessional and a complete lack of responsibility taking. I returned a car to the Toronto Dufferin Road office. The guy who served me pointed out that there was a discrepancy in my rental agreement amounts and told me I should call a certain number to inquire about the unusual fee that was added. The number he told me to call was for the same office that he worked in, instead of Montreal’s office where I picked up the car. I didn’t realize this at first, not being from the area, but the guy who answered my call spoke to me incredibly rudely. He was not helpful, did not even attempt to help me with my query, cut me off and told me I was wrong before I’d even given him any information. Terrible customer service and the type of employee that just makes you dislike the brand itself. I never write bad reviews but this guy just rubbed me the wrong way.

I really hope the manager of this location is reading this. If you close at a certain time, why does your app and website even accept the reservation? We booked a rental for 4 pm, showed up at exactly 4 pm today and see no one there to honor the reservation. We spoke to 4 customer care reps at Avis and none of them were able to do anything - not modify, not even give us courtesy solutions. After a frustrating 45 minutes of the call, we finally called quits and asked them to cancel with full refund. It's been hours, we still do not see any confirmation of cancellation. If the manager of this location is reading this post, I absolutely want to have a conversation because this is now how anyone should be treated, especially preferred plus members - a very disappointed customer.

I would like to commend Avis at Pearson, I’ve rented from them several times and they always strive to provide good service. You shouldn’t expect the car to be totally spotless inside and out as this is a high volume car rental and the cars sometimes have tens of thousands of kilometres. But I actually see this as a bonus because the cars fit in better and don’t scream “rental.” It’s very easy to pick up your car when you arrive and you’re on your way quickly. They’re not the cheapest but you pay for generally cars that are mid to high range, which makes the experience a bit more comfortable. Customer service at head office is also pretty good, they acknowledge problems and find a solution fairly quickly.

Booked a 7 day rental from this location and received a vehicle that had 5% oil life. Says a lot about how much they care to maintain their vehicles that they would let a car get to that point or even worse, allow it to be rented in that state. The whole ordeal became a big inconvenience to me as I had to postpone my trip and find another vehicle at a location that was open. Avoid this location if you have a choice.

Avis car rental disappointed with a subpar experience when adding a second driver, I rented a car through the Costco from this place which I can add one driver for free, but various excuses were given, leading to a frustrating encounter. This issue tarnishes the overall experience with Avis in this location and highlights a need for improvement in communication and costumer services. Not recommended

Nothing. Was told to pick up car at 8 am..no one here..then got a car 45 min later...and said it was a full tank..but it was down 1/16th on the marker..asked when to return, said 8 am. Someone will be here...its 9 now..no one is here. Can't even call any other place or customer service as their all closed! Enterprise is the way to go. Don't rent from here

The front desk staff are awesome. They'll give you a vehicle to rent and for me went above and beyond 5 stars. They upgraded me for my mistaken appointment but they'll probably only do it maybe if you are patient and friendly. Quoc and his associate are really cool and are definitely resourceful if you've got questions or stories. Thanks guys!

I've dealt with many rental companies in the past and this location has to be one of the worst ever when it comes to answering the phone. They do not answer calls by any means and they do not call you back. In person they are very helpful. my suggestion is if you are close enough, go see them in person but if not, pass on this location.

The hole experience was terrible, the person in front of the counter is not friendly at all, I have a problem with my rental and instead of being helpful she just said it was not her problem. She never answers the phone and after 4 times of trying she was so short that she hang up on me. Horrible experience!!!!

If I could give this location a lower review I would. I have rented from here many times and it’s always been the same problem - this location never answers their phone. I went to see them in person to pick up my

Be mindful renting from this location particularly Vijay who will not answer your questions honestly. Make sure to read through everything clearly especially if he’s servicing you.

We have been renting from here for years, and have never had a problem. If available they will upgrade your vehicle (if available) at the same cost of what you originally ordered.

Horrible experience, employees don’t have any information about shuttle services for corporate employees. Had to spend on a taxi to get to the car I booked!

Great rental service. Car was immaculate when I picked it up and smelt fresh. Drives like a dream and service was quick and helpful at pickup.

Great service… the lots has newer vehicles. They seem to be busy a lot that may sometimes require an oil change on your way out !

Disappointing service and attitude. Certainly takes the shine off of the other great experiences i've had renting with Avis

THEY SCAMMED THAT LADY ON THE NEWS FOR $8000 claiming she drove 36000 km!! do not use them these guys r scammmmmm

Absolutely the worst experience I ever had with retail store. Rude, and lack any customer service skills.

Do not rent from here in this location. You may pay extra bills and damages they did can make you pay !

Awful customer service. Policies are not clear And the phone number they give to call is a US number

Friendly service . Give me upgrads often. Great prices. Been going to them for years.

Very good , polite people and I was happy , was everything go very smoothly thank you

We love Avis for car rentals. They go above and beyond every time we go in there.

Great prices (book online) and friendly staff. Nice and clean cars as well.

Decent cars and friendly staff. Very quick experience in and out.

Great prices, convenient location and very friendly staff.

Good quality new car. Helpful service. Good pricing.

Friendly, helpful staff, clean cars, fast service

I've renting car here many months. good service