At approximately 3:30 pm today 7/29/21, I went to Bank of the West today located at 123 Astronaut E S Onizuka St, Ste 101, Los Angeles, CA 90012. My wife and I were having lunch next door and popped in because we needed to change her last name (because we just got married) on our joint account. We walked in and asked the lady in the cubicle to the right if we could be assisted with that. She said they couldn't do it and that we had to go to our home branch. I was surprised she said that because that is certainly not true. She asked us who we were and why didn't we just go to our home branch. She was talking down to us as and the way she looked at us was as if we were some kind of criminal or something, it was really odd. She was questioning us with a very rude demeanor as if she was irritated and upset that came into her branch with our request. She was extremely rude and unprofessional. Unfortunately, I didn't get her name but besides her, there were only 2 tellers and a sweet older woman of Asian descent who came over and finally helped us. Walking into a bank and just trying to get something simple accomplished, was one of the worst customer experiences I have ever dealt with and this lady should not be in the position she's in. My wife is Colombian and has an accent when she talks and the lady's demeanor toward her had an almost, discriminatory vibe. I love BOTW but she's a very bad representation of the company and I will never go to that branch again, which I'm sure she'll be pleased with. Given my date and time, the company should be able to find out who this employee is.

Terrible customer service. Called in cuz they charged me 140 in overdraft fees. Couldn’t do anything about it. Everyone i talked to said “it sounds like its not our fault.” it is youre fault when youre the the one taking the money and approving the charges over and over again??? Then expecting me to pay 35 dollar charges each time you approve a transaction? branch manager kept blaming me needless to day they need to be fired and i will be closing my account soon. Thanks for nothing bank of the west. Do not bank with them please!

Very rude bank. Horrible customer they do acknowledge their customes. I waited 15 minutes before I got any service and they had 1 other customer. Carmen N. Rodriguez is person who helped me. She is very poorly skilled at her job and has no sense of hospitality

Amazing customer service! I was from out of town and Lesly at the counter was able to help me with my issue. Also, several staff members greeted me as well.

Great services and friendly staff, much better than those big banks, e.g. BofA, Citibank, WF ... etc.

Great customer service and free parking. Conviniently located on 2nd and San Pedro in Little Tokyo.

This is the best Bank of the West I visit. Customer service to the max!

Great customer service