I was upset with some of the money that the bank had been recently taking out of my account as fees. Jocelyn nicely and patiently listened to me and went over them until they all made sense. She even refunded one of the fees. She was very helpful. Thank you Jocelyn for your help, and I hope the owners of the bank appreciate you!

This location customer service is awful! Teller assistant I forgot his name but anyway he doesn’t know how to communicate with customers and explain with politely! I don’t recommend to anyone to go this location, or they should teach them how to work with customers! If could give them 0star I would give them 0!

In an attempt to refinance my car lease, they literally told me that their car refinance rates were a little high right now and that I should check with someone else. The lady just kept pointing at her computer screen and saying "See? They're high". That's what I made an appointment for. Just terrible.

They close at 2pm on saturday, walked up at exactly 2pm on the dot, doors were locked with people inside. The lady at the front wouldnt even look at me and pretended not to notice me for a few minutes, couldn't even signal me that it's a "no go". Horrible customer care/service shutting my account down.

They only had one Teller with a long line on a Saturday. There was an employee just standing around looking at the line. Once they opened up a new window both clerks were interrupted to the gym take deposits for new customers, therefore, making everyone wait longer. New remodel bank but poor service.

First of all they closed my account with over 90k in it and it's been two weeks I haven't received an explanation and i don't have access to any of my money. I can't pay my rent or gas to get to work. This is absolutely the worst thing that's ever happened to me. They stole all my money

They don't pick up their phone EVER. Tried for hours, probably 10 times. Figured maybe they're understaffed. Walked all the way there only to find out they wouldn't cash a check from one of their own customers, because I'm not a customer of theirs and there were 3 tellers working.

This bank sucks! Always long lines and one teller 2 max working. With the amount of money these banks make you would assume they could staff properly. I'm glad I don't bank with BOA but unfortunately every two weeks I come by to make deposits to some contractors I work with.

Customer service is terrible. Manager Leo asked everyone front of me in line and behind me in line if what he can help them with. I had to ask another employee to get the assistance I needed. Would have been nice if he treated me equally like everyone else.

I would have giving them no star if there is a choice ! We have been a long time customer of Bank of America (20 + years) and has never encountered such rude and unprofessional customer service! Ms. Aureoni F. Diego-Walton and “ Abril “ who

It was 0930 and only one teller window was open. It appeared as if another was going to open but it took awhile. He took one customer and then no more. Then left. Another teller came and looked as if she was going to open. Never did by the

Absolutely horrible service!! You’re not greeted when you walk in despite there being a staff member right at the front. You wait for 30 minutes only to be told to fill out a deposit slip, you fill out said deposit slip only to be told you

Came to this branch cuz it was close to my work, needed to withdraw and my atm card was deactivated. I dont have the new card yet, 6 people in line and it took a total of 7 minutes from start to finish. Yes I used my iPhone timer…Tania the

I went there to withdraw more than $10,000. The young lady with long blond hair yelled at me "next time you withdraw more than 10,000 you have to let us know ok?". Not only that, when she asked how do I want the money, which mean the kind

Horrible, horrible experience with unknowledgeable, lazy employees. Waisted 30 minutes in line just to be informed the machine is down 2 days in a row. Teller was just didn't care apologize for my lost time. I Tried to talk to the manager

I wish I could give this "MIRA MESA " branch a zero star. The tellers have no manners to talk to the customers. Don't know what mood they get into the work place and start yelling at their customers. I have been a bank of America customer

This is my first time banking here after I just opened an account yesterday. For starters I notified the bank I needed a temporary debit card and my request fell on deaf ears. To make matters worse the teller shorted my withdrawal and I

Can’t wait to cancel my account. Terrible service, not just this location but all BOAs. If you have bills to pay, do not deposit any check here. They will hold it for an additional ten days. Third time it happens, never had this problem

Every time I come in to this location I make sure I come in with patience and time, because the amount of people waiting for a teller is horrible. It is extremely frustrating. I have tried coming in at different hours of the day but the

The teller was not helpful at all. I came here to redeem my paper savings bonds. The teller told me I can redeem them online at TreasuryDirect. I went home thinking it would be a piece of cake. Then I learned it is a lengthy process and

The customer service here sucks. For small errands they seem to get by, but for anything that needs “waiting for further assistance” they don’t seem to have any sense of first-come-first-serve. You are asked to wait at the seating area

Such a HORRIBLE branch and may be a horrible Bank in general. 3 Personal Bankers just hanging out talking while the line for a teller is full, line started to form outside. Only 1 Teller operating and the personal banker tells us "well

Long wait and poor service. Came in with an appointment and still had to wait for 23 minutes. Then a staff talked to us in a rude manner. She asked if we had an appointment and what did we want. However, we had checked in at the front

Worst customer service of BOFA. This place remains busy everyday with only two teller working and the nearby branches are already closed. From my location this is the near branch and the other branches in Poway and Carmel are close so

Please do not go here unless you want to be frustrated. The cashiers are rude and slow. They have 10 managers just standing around doing nothing.they say they have a business line but just skip over you until you complain. It truly is

I don't like Bank of America and the service I have received there. I have kept a substantial sum of money in BOA for years and when I applied for an unsecured credit card I was denied because my FICO score was below 750. I would not

If you are pressed on time. Do not go to this location. It's always congested. Parking is a little rough. Usually locations are are quick and well staffed. Here not so much. No one says hi and you get blank stares from employees.

They wouldn't even take a GOVERNMENT ISSUED temporary license to cash my check. I was told to wait in line and the tell can verify it, but wasted my time because the teller refused. Terrible service, unlnowledgeable staff.

It's always hit or miss as to whether or when this branch is open. Thanks B of A. I was looking for that final straw. I'm transferring to a credit union TODAY, being as yet again you're not open for my business.

Unsure on the security of their ATM. I used their ATM just once and the ATM was hacked or snooped by camera to which $3000 was withdrawn from my account. Waiting on an investigation to recover the losses.

I delivered a very large food order to this bank, to an employee named Ewa P. Even though it was a perfect delivery, she decided not to include the promised tip. Beware of dishonest bankers.

Incident Date: 12/27/2016: I deposited 1000$ on the bank on this day at 11 am. And during the whole process the Teller who was depositing the money to my bank account was having her own

I chose one star because it wouldn’t let me proceed unless I did. I’m standing in THE LONGEST line at 9am on the 1st of the month and there’s only ONE teller!!! Never again...

Most of Chase and Wells fargo open until 4pm on Sat. I was there a few min after 2. I was unable to do business. I always have to rush on Sat. I am moving to other bank.

Worse bank, not enough staff to accommodate clients. Waiting time is too long, no receptionist to answer questions of incoming clients.

This is a review of corporate policies which this branch has no control over, but they still have to abide by them.

I feel robbed. I went to withdraw $2600 today at this place and because i did it multiple times

Worst service. One teller per 10 customer. Tellers don't look happy. Atmosphere feels tense!

20 plus people in line with 1 person behind the counter this place is ridiculous