I honestly needed to share just how despicable and cruel a particular pharmacist and the owner are of this pharmacy. After having been involved in a horrific car accident where l sustained 3rd degree burns, l was bed ridden and urgently required medication. The pharmacist (John) was callous from the start, regarding my need to have the medication delivered, even though it is offered as a service. He became belligerent and demanded that l answer the door in order to get my medication otherwise they would return it to the pharmacy. I told him that l could barely make it down the stairs, however he started to get quite hostile. I told him that l would have to raise the issue with the owner as his conduct was distressing me. He sarcastically told me that he would speak to the owner first and he said it in such a patronising and high handed manner that it disturbed me. Subsequently my medication was left in direct sunlight, when it’s sun sensitive. I have also been notified that l am banned from future home deliveries after this pharmacist (John) spoke with the owner. I have attempted to contact the owner on several occasions and have left messages for him to call me however, he has refused my requests. I honestly beseech all customers to avoid doing business with this pharmacy as it is not a caring or professional establishment. I am horrified by my treatment at the hands of a power wielding, arrogant and heartless pharmacist. Update- 28/08 Since posting this review, the Proprietor of this Pharmacy has maliciously and with intent attempted to restrict my scripts and service at Eden Rise Pharmacy. He has placed a note on my file with false and misleading information due to the fact that l have left this review. You have now been reported to AHPRA. You are a vindictive, malicious and unethical individual. You deserve to have your Pharmacists registration cancelled.

I had the pleasure of visiting Berwick Pharmacy on Main St last night and was absolutely blown away. I must say that my experience was nothing short of outstanding. From the moment I walked through the doors, I was greeted with a warm and friendly smile from the 2 wonderful team members working, setting the tone for the exceptional service that followed. What truly impressed me was the genuine care and compassion displayed by the team. They went above and beyond to help me, making me feel valued as a customer. Their attention to detail and willingness to go the extra mile to ensure my satisfaction was truly commendable. The pharmacy itself was clean, organised, and well-stocked with an extensive range of products. I appreciated the convenience of finding everything I needed in one place, saving me time and effort. Overall, my experience at Berwick Pharmacy was exceptional. The team’s professionalism, knowledge, and genuine care for their customers set them apart from other pharmacies. I highly recommend Berwick Pharmacy to anyone seeking top-notch service, expert advice, and a friendly atmosphere. They have certainly earned my trust and loyalty as a customer – I recently moved to Berwick and cannot wait to make my next visit and explore your retail and gifting space further. Thank you, Berwick Pharmacy, for your outstanding service and dedication to customer satisfaction. You have truly exceeded my expectations, and I look forward to continuing my relationship with your pharmacy for all my healthcare needs. Warmest regards from your new loyal customer, Anneka

Wow!! Worst service ever here today. I asked if i could go behind the Clinique counter to look at skincare and was told yes by the consultant. Then a blonde elderly staff member stormed over and very loudly told me off for being behind the counter. She was horrible and very rude. As a shop assistant she only has one job - service! She should not be in customer service at all! Appalling! Will not be going back.

Thank you so much for the wonderful service and the Clinique lady , she went through the skincare products and recommended what I need , and a big thank you to the pharmacist who gave me some advice on how to take my medications and supplements ❤️❤️definitely come back , thank you ♥️♥️♥️♥️♥️ …

Darren and the team are always very friendly and super helpful. On my visit this morning I was greeted by a lovely gentleman sweeping the rear entry and got the advice and medicines I needed easily. Always a great experience going to this pharmacy. A+

Yesterday I needed help choosing Men's fragrances (as well some other Christmas presents). Cathy helped me very much, and her knowledge of all the different fragrances made choosing so much easier. Thank you for the great service.

I can’t praise this pharmacy more highly. The staff are always so helpful and friendly. Their support and advice with all of our needs is top class. We are so lucky to have a great pharmacy close by.

Disgusting and pathetic. Reporting to AHPRA. How on earth are you still in business. Not even deserving of one star.

Wonderful team and excellent service. Pharmacists are always helpful and professional.

Lovely friendly staff, who are always willing to help.