I'll never shop at Best Buy again. I bought an LG Stove from them in September of 2019. When using the oven, there's a very strong smell of gas, for minutes, filling the kitchen, dining room, living room, etc. Takes a few minutes to open the doors and windows to air it out. Within a year of purchasing, we decide to have an LG tech come and look at it. The tech, surprised, informs us that this stove was manufactured in 2015. Best Buy sold us, what we believed to be a new stove, that was manufactured 4, almost 5 years, prior to us purchasing it. The tech informs us that there was a defect in these older models where the flame/igniter would kick on seconds later, after the gas was dispersed. They ordered parts, returned and made some adjustments. We thought it helped a little, but over time, it still filled the house with gas, so I called LG again and they were kind enough to send a tech out again. This tech realizes, very quickly, that the stove had been installed improperly, with the yellow gas hose, pointed in the wrong direction. Apparently these hoses are directional and need to be installed properly, otherwise the gas doesn't flow properly and causes the stove to improperly register when to turn on the flame. Best Buy had installed the stove, improperly. Trying to reach a Best Buy representative to let them know, and I continue to be re-routed and sent to voicemail at the store location. I'm waiting on a call back, but very discouraged by the entire process. Best Buy sold me an outdated, 4 year old stove, as new, and installed it improperly. I'll look elsewhere for better for service.

What is the one advantage of a brick and mortar store in 2023? Immediacy of purchase. It is the singular feature you offer. It is the reason you can charge $60 for a clock radio or $50 for an hdmi cable. Because your customers need or want that item right now. Not in 2 days not by the next morning, but right now. So when I look online and see that you have an item in stock, you have to have that item. You cannot not have that item. This is the second time I have walked in prepared to spend $300 and left to give that money to your competiton. It speaks to a failure of management to be so unable or unwilling to maintain an accurate accounting of what product you have in stock. I am certain that the decison to stock items in the back and provide the customers with a QR code to scan was a corporate directive, however the experience was utterly stupid. I waited over 20 minutes for someone to look for the item only to be told they "could not find it". So rather than simply stocking the remainder of items (2) in the lockbox (where the qr code is) and being able to fulfill a purchase you instead choose to lose a sale (on two separate occasions) and any future sales not that it seems to matter much. Blockbuster would be proud of what this store has become. A truly worthless out of time echo. Languidly consuming the minutes of those who thought they might find one last use for their services. What a shame.

Bought a $2,000 pc in late January, had a high temp fail, brought into Geek Squad after working with online support on 4.11. I get it faults happen. Geek squad member says they will handle the warranty and what not if I sign up for the tech coverage warranty plan ($216). So I do that and sign up for the plan. 4.12 call from Geek Squad and told the water cooling pump was faulty and needed a warranty. But they do not handle the warranty and I would have to come pick it up and work directly with the manufacturer... the complete opposite of what was said when I dropped off the PC on 4.11. Asked to speak to a manager, Chris, came on and said he could sell me a new pump for the water cooling and they could repair it but that was it. So the sold me a lemon, and less than 90 days later when there was an issue they charge me over 10% to take care of it and do nothing but try to sell me replacement parts. I asked for a replacement or a refund because I did sign a data-wipe authorization. Best Buy should be absolutely ashamed of this operation the representation they are allowing under their brand. This kind of practice should be illegal, will be canceling my CC with them and not do business and if anyone says they are thinking about going to there I will recommend they don't and share my experience with the disappointing location and team.

I want to share my experience at this Best Buy and hope you encounter the great service provided by Bea on your next visit. To start, I tend to dwell too long reading online reviews for my electronics and decided to forgo my introverted nature and step into this location on my quest for new headphones. It was difficult finding a pair from reading online articles and my Bose Quiet Comfort 2 had finally died out after 7 years of neglect. When I stepped in, I immediately went for brand recognition and was about to purchase Bose's latest version when Bea came to open the case. I had some questions regarding binaural beats, frequencies, etc. Bea was extremely knowledgeable and answered my queries in a polite and welcoming manner. I was led over to the Sony station to try those out, which were very nice too, but when I asked for Bea's personal opinion, the recommendation made was to go with Sennheiser's Momentum 4 wireless set. While there was no demo station available, I trusted Bea, gave thanks for the time spent together and guidance in making this purchase. When I came home and tried them on, I knew instantly these were the pair I've always needed. Thank you very much Bea for your time, guidance and insights - amazing customer service from an awesome individual! Thanks for reading my review and have a wonderful day!

Yes, Best Buy is still open... for now. If you haven't been in a while - and you likely haven't - you may be surprised to find that it's taken on a more circusy vibe that makes the place seem busier than it really is. Setting that aside for now, it's still the store you remember. You can still buy computer parts and audio cable connectors. You can also get technical support both in-house or on-site just like you always have. All of the floor staff are very friendly and knowledgeable. The first thing you may think when you walk in the door is that you've just stepped into a store desperate to make sales and you're about to be accosted by pushy salespeople. Well, that's partly true. Best Buy isn't doing all that great these days and they do need your business quite badly. But they have enough sense to know that pushy sales isn't the way to achieve that. So the salespeople are there, visible and available. But they'll leave you alone until you approach them. Even still, if you just have a question and aren't a buyer of a new TV that day, just an HDMI cable, they will only sell you an HDMI cable. Before you order online, consider the instant gratification you can receive by visiting your local Best Buy. However, unlike online shopping, they do require you to wear pants which is kind of a drag. But what can you do?

Recently bought a refrigerator here. The 2 stars are for three reasons. 1) It's difficult to work with the same sales rep, 2) I got 3 different solutions to the problem I was having with my brand new fridge and 3) there is zero follow up from the store and from online customer service. I'm a patient customer. There was a part missing. Spent hours trying to solve. I will not buy appliances here again. Read on for details: Could not reach original rep, left a message, called multiple times. Different rep said easier to replace entire fridge vs. order replacement part yet the part missing was a small plastic piece that fits crisper drawer. 2nd new fridge arrived and it too was missing the part. Awesome. Sales rep at store unable to help me, only online customer care can yet clearly this missing piece is a defect. Would have thought they would report to Samsung, even found floor models that were missing, yes models with an s. Customer care bounced me around to different teams and each time I was told sorry someone else needs to help or office is closed. I finally found someone, they sent a technician out, he ordered the missing part, it arrived in one week and he installed. Really wish this had of been the first solution. I spent hours trying to resolve. Definitely do not feel like an important customer.

The customer service experience we just had at this store from John ( JB) was incredible! We purchased a coffee machine there 3 weeks ago and it broke yesterday ( Sat Aug 20th) so we took it into the store to see if we could have it exchanged . JB informed us that we were gone past the 14 day return policy and we would have to go through the manufacturers warranty , which we were totally fine with and prepared to do , but JB went over and spoke with his manager for 2 seconds then came back and said we will exchange it for you right now , no worries ! We were so pleased , but unfortunately he couldn’t find the one they had in stock , so he promised that he would have it shipped to our house today ( Sunday Aug 21st ) , well low and behold we just received our new machine and we are blown away by this amazing customer care ! We have bought all of our appliances at this store and we will absolutely continue to keep buying from this store because of the fabulous people like JB , we can’t thank him enough for taking care of us . 5 ⭐️ all day for this guy !!!

On December the 18th Iwent to the one on south park meadows to claim some warranty on a auto stereo, costumer service send me to the one at 4970 us-290 78735, once I was there the next day, they told me they couldn't understand why they sent me to them if south park meadows could've done the same claim at their premises, I questioned them why they didn't do nothing about it and they just answered "naaaaa is not worth it, is like start something " So I got mad and said well I am the only one affected 'cause I'm wasting time and money on gasoline just because they're lazy and don't want to do their job, they gave me an excellent help on my stereo warranty but I feel disappointed because just to go there I need to travel around 30-40 minutes and I feel because of south park meadows laziness I have to pay the price with my time and my money on gasoline while they are being paid for doing a bad job to their loyal customers

I took my son there to get earbuds. We waited at least 20 mins. We had to scan a code to get help and we were never called. So my son asked an employee just a question and he said he was busy looking for a phone. So I walked up to them and he saw I was with my son than he helped him. All he was asking if he can scan the earbuds to see what color they were. So we went to check out and waited there for another 15mins. There was 2 cashiers and one was helping and training someone. The other was explaining something. Like really get another employee to help them. We were in the check out line. I would never go back to this place. Customer service was the worst. We were waiting patiently and we stood there waiting to buy earbuds for 35 mins. We get home and it was one hour later!!!! my son got a text from there saying your next for help The worst! You just have to laugh at this point.

Utterly disgusted with my experience with this location. I had purchased a smartwatch online and tried to return it in store. They told me their return policy was 14 days and my date of purchase was a month out, and they could only issue in-store credit. The item was purchased as a gift and was unopened. The supervisor told me although he had the ability to override the system and issue my refund, he “decided” he didn’t want to. I even showed him the receipt, and there was no return information provided on the email. He also mentioned that they are currently offering an extended 30 day return policy for the holidays, but my item was purchased a couple of weeks before so it did not qualify. ARE YOU KIDDING ME BEST BUY? DO BETTER. I’ve been going to Best Buy my whole life but after this experience I’ll take my business elsewhere.

Terrible customer experience. I've been using the local best buy stores after signing up for their total tech membership. One of the first products I bought was a Nest Thermostat. They repeatedly don't show for appointments with all day time windows. So I sit at home and wait, but no one shows up. When they came, they broke my AC. I've made two dozen calls to different tech support numbers, been transferred to every department available, called the store and no one called me back, drove all the way back into the store and was promised resolution and a time frame but no one followed up or responded to my subsequent emails when trying to resolve. Easily the worst customer experience I have ever experienced. Now I am paying out of pocket and will need to chase them down for reimbursement. Use Amazon and save the trip.

Not a fan of Best Buy. Best Buy you are lucky you have nice employees, but that's all you have. This is the only store who has a 14 day return policy. they were nice enough to issue store credit, but they do not have anything in stock, and no one who works there knows where anything is, they might act like they do and "point" to the direction where it "might" be located or even admit they don't know. I do not blame the employees, this is lack of training. I had to order a paper shredder, even though the website said they did have it. Then, I had go back to the store that isn't close to me to pick it up. I like how the receipt says shipping "free" it's not free shipping if I have to get in the car and drive to your store to pick it up. Free shipping is when someone doesn't charge me for leaving it on my doorstep.

I was disappointed with my experience at Best Buy today. I always purchase my personal and business computers from Best Buy. Today, no one greeted me, no one offered to help in any way. I stood in in front of the computer checkout area and then the staff member did not even acknowledge me and left the area to assist another team member. After waiting 5 minutes, I left. I will be finding a new place to purchase all my computers from. This is Texas, if not even one staff member acknowledges you, there is a hospitality deficit. My money goes where the deals are great and the staff want to help you. I will not hunt down your staff to spend my money. Side note: The computer I would have purchased at Best Buy was $20 cheaper on Amazon. I guess their poor service did save me money, hence the three stars.

I contacted BestBuy, and the customer service agent assured me I could return my JBL headphones that were not charging. However, when I visited this store , they refused the return. It's disappointing to be made to drive only to be told it's not possible. I made another call, but unfortunately, no action was taken. I even requested to speak with the manager, but was informed they were in a meeting. Regrettably, I never received any callbacks. This situation isn't just about the return, but also about respecting the customers' time and effort. They could have informed me initially that returns weren't accepted, and I could have gone directly to JBL. This experience was unprofessional and disheartening.

Sorry, I can't give zero stars. Spent an hour picking out our model of tv. Paid for a new mount, haul away on old tv and $199.99 to install on wall. We installed the new mount. Then, a week later, we get a call!! NO, the delivery people will NOT put the tv on the wall mount. We are not physically able to lift 100lbs; THAT is why we went to Best Buy in the first place. Directly contradictory to what we were told at the store, they will not install a tv on the wall (for 199.99) We could spend More money, wait another week! And then they would place the over 100lb tv on our already installed mount! No thanks, we returned ( & bought elsewhere at a better price) will never trust this store again!

Just stopped in to buy new headphones. Firstly I should have known something was wrong as they were not wrapped in plastic like a new pair should be. Secondly these were clearly second hand purchase and not brand new and I was lied to. Not only were they missing pieces like the headphone Jack they also had scratches and dings all over them. They will not charge or turn on and there was hair wrapped in between the headphone band. I’m beyond annoyed as I said clearly I needed good working headphone stat as I needed them right after I purchased and what do you know, broken. So I’ll be back tomorrow to exchange and I will have them open the new ones in front of me before exchanging

Best Buy card services are ridiculous! I double my payments each month and have to call to have my payments allocated to the promotional balance and they won't allow me to. Cathy is ridiculous and refuses to help at all! So basically they apply your money the way they wish so that you don't pay your promotional balance in time and accrue more interest. My payment is not due til the 21st of each month. I paid twice in August, twice in September, and twice in October and have to call but they will not work to allocate my money. It's my money and they should not be allowed to tell me how to apply my money to the balance! I will not shop with them ever again!

I consistently have issues with everything about Best Buy. Customer service? Nope. They sold me a $4k projector with the promise it could be calibrated, then charged me for the service. A year and a half later no one in customer service has ever put me on the schedule despite 6 phone calls. I just went to the South Austin location and they had one person for customer service, returns, checkout, and warantee. One. I never have success with their warantee on products, what a sham. I won’t ever shop at BestBuy again. You know who has everything AND great customer service? GameStop of all places. They earned my business after decades of shopping here.

Tried contacting store with no success all you get is the call center. I made a purchase online never gave them a card for anything to pick up. Girlfriend went and picked up laptop. This was July 6th. Then I get 2 separate charges coming from Best Buy and a person named Jerry Vasquez. They had no authorization to charge the card on file anything. The laptop was already paid and we weren’t in the store. Customer service won’t do anything. That’s stealing in my eyes. This is probably the only way to get a call back from someone becasue I can’t believe I can’t even call the store directly no one answers or it’s the call center.

Beware of purchasing Geek Squad coverage for major appliances. Best Buy uses a third party who used another third party for the coverage. I have spent hours on the phone to get them to fix my refrigerator only to have them cancel at the last minute and reschedule me a month laster. I have tried to call the store for their help, but it is impossible to get a live person on the phone. You also have to clear you entire day when they give you an appointment date because they tell you that you have to be at home from 8 AM to 5 PM. I’ll update this review once, and if, I can get someone out to fix my LG refrigerator.

This is a mixed review. I visited this Best Buy today. I was prepared to buy a printer and a TV. I received excellent service in the printer department. I don’t know the guys name but he has a ponytail and has a good attitude. I was unable to get any help in the TV section. The staff members that I saw were busy with other people. They did put in a call for help, but no one came. Two other staff members were having a great time talking to each other, but they wouldn’t look up and make eye contact with me, even when I made a comment that I need help. I think at online purchases have a real future.

Became one of many people who participated in the Video Game In-Store Event. Arrived past midnight and stood in line waiting to purchase a popular next-gen console. Everything went accordingly -- while in line staff member asked which console we wanted, gave us a ticket confirming our purchase, then once we got in front of the line, handed said ticket to another staff member to proceed towards check out counter. Plus they had set up a table featuring gaming accessories if necessary. Thank you to all the Blue Shirts that planned and worked on this event!

This Best Buy store in US-290 South Mopac have them all, strategically located in the mall area there with ample parking spaces. Very courteous sales associates, greeters, and most all the store is beautiful with wide selection of electronic items. I was surprised that they now carry both Apple and Microsoft products as well as kitchen appliances such as refrigerators. The interior of the store is spacious and nicely laid out. Have I mentioned the Greek Squad staff and services? Yeah, they complement the over-all store shopping experience.

Excellent customer service in the computer department!! I’m completely clueless when it comes to tech…. Went to buy a laptop and printer, ended up with a super helpful representative that helped me find exactly what I was looking for. Went back a month later, thinking I needed to drop $100 on a docking station to hook up a second screen. Another representative helped me, and saved me $90 just by confirming a few things about my set up and determining I just needed an HDMI cord. Very, very pleased with my experience!!

It’s very nice place you find everything you want here I was buying TV and sound system and ((Jamila)) help us find what we need she was very nice and kind to explain the different between all Tv and help us to choose the best of what we looking for she also stay with us until we get Uber cause our car didn’t fit all the stuff and didn’t leave until we are ready to go I thought it was very nice and sound like the store care about there costumer happy with what I get and I will back there for sure

I dropped my laptop off for repair. I thought it’d be a simple fresh windows install so the guy said that it’d only take a few minutes and told me my options. *After* I paid he told me I’d have to leave it for an entire week. I understand completely things take time but you have to let people know the ETA before they pay, otherwise they may choose a repair shop that can have it done more quickly. Refraining from giving the customer info that may change their decision is tantamount to fraud.

They have a good price match and a nice inventory of newer stuff. I enjoy going here to look around and then if u find it online for less they will match the price. It is a great deal to get the item that u are looking for the same day instead of waiting on shipping. They also have a no hassle return policy. People are helpful but not as deeply knowledgeable about the products. Smart watches as an example, nobody could answer some basic questions. But thank God for being able to Google it!

Had not visited this store in a while, but the staff were very helpful, answer all my questions and gave great information. There was a young lady who was very helpful wish I had gotten her name (She was wearing a black shirt and black pants), she was not working in the department that had the product I wanted but she stopped to answer the questions I had. To her I want to say a BIG THANK YOU, she displayed great customer service. Also thanks to Bradley he knows his stuff.

Tried to buy a laptop and was told it was out of stock. Drove home and ordered one online, to my surprise in-store pickup was available. So I chose the option and then the same store that just sent me away saying they didn't have any had one ready for pickup in less than an hour. Because clearly they had it the whole time. The laptop is great but Best Buy doesn't get rated on that because they don't make laptops, they get rated on trying their best to not to sell one.

No one really knows what you’re talking about or has any idea what they’re selling. Also people will just stare at you and continue their conversations in groups rather than ask if you need help. I also don’t appreciate a security guard standing right next to us watching everything we’re doing because we’re looking something up on our phone. Maybe they should worry about actual theft than standing so close to people you can smell them? Really just unprofessional.

I made a mistake and didn't check to see if the store was open to walk in shopping yet and came to see it was curbside only. Despite my error, the Geek Squad manager Anthony took the time to make sure I got what I needed, checked the inventory, made sure I didn't make a mistake, and even brought me a chair to sit on as I wait. This is great customer service and I was able to order everything online easily. Thank you for being a good Best Buy!

Terrible online order experience. Placed the order at 9:37am came by at 1:30pm to inquire about it. Said it’s on hold and they can’t do nothing about it but to call my bank. Called my bank and they said charge has been approved and it’s on the merchant to process the order. I’ve wasted 4 hours+ of my day waiting to pick this up. Should’ve just came in to buy in store. Save yourself the headache and buy in store.

They know how to loose a customer... Best Buy online chat tells me to take a printout of a competitor's offer to the local store for a pricematch. So I printed it and made the 20-minute drive there only for them to deny the price match after going back and forth for at least 30 minutes. Total waste of time with the worst customer service I have ever experienced!!! Too bad I can't give negative stars...

I spent a total of 15 minutes from the time I parked, walked in and was helped, and walked back to my car. Which was great! Gus in the camera department was beyond helpful, extremely friendly, and super knowledgeable about competing brands of the product I was purchasing, as well as all of their qualities and cons. Feeling great about my purchase because of his help and how easy the whole process was!

Store was super clean and everyone was wearing a mask. The employees were friendly and helpful without being overly pushy. I haven't been there in a while so things were a bit rearranged but everything was properly labeled so I was able to go in, find what I needed and get out quickly, a true blessing in these times. Online stock was updated and true to what they had in stores too...

Thanks for showing up in the cold but y'all could have just stayed home. Got a stylus as a gift but needed to exchange it for the correct one. One super helpful guy at the front and that was it. Front desk guy told me literally nothing he could do and after manager approved store credit, they sold me a different pen...THAT DOENS'T WORK. This review won't matter. It's BestBuy.

It is a Best Buy do you know what to expect. The store is always clean, organized and decently stocked with plenty of employees around. You typically need to approach the staff for assistance but I had 4 different employees ask if I needed help on my last visit. Not sure if there's a new customer first initiative or if my dog attracted all the employees.

Came in for a gaming mouse and found a small price match from GameStop. Cashier originally accepted it and rang me up, but then stalled for 10 minutes trying to find an obscure loophole with his coworkers. They denied the price match after 10 minutes of looking at it while customers waited. I just went to GameStop and got it cheaper with better service.

Best Buy is airways really good. Rep at the door to great you. There are always employees around the store if you have a question. I will say the the merchandise stock levels seem a little light. Save yourself a trip and check for what you are looking for to be at your local store online FIRST, before making the trip. *personal expertise tip for you*.

Bought another HDTV from this location on Cyber Monday. Ordered online at 10:00 am, picked it up at 1:00 pm. Probably 12 -15 people ahead of me in line, but they did a good job of taking care of everyone, and I was out the door with my purchase in no time. I have had better buying experiences at this store than any other location in Austin.

Purchased a car stereo receiver + installation from this location. Car install techs were prompt and courteous. Install started at scheduled time and was completed in under the quoted time. Stereo works great and the tech explained the features to us before sending us off. My girlfriend loves the new receiver. Experience was great.

Best Buy leaves a lot to be desired if you're really into tech, and I wish Austin had a Micro Center. That said they carry cool enough stuff. The staff is always friendly. It's easy to return things if needed which I think is a huge value add on high dollar tech purchases. It's remained somewhere I like to go for over 20 years.

If you need a new TV, ask for Issac. He was very knowledgeable and friendly. I did a quite a bit of research before I went in and I consider myself fairly tech savvy he was clearly the expert. Issac blew me away with his customer service and attention to detail, he helped me find the Perfect and I mean Perfect TV for my space.

Made an online purchase for in store pickup. Received a text saying the order was ready for pickup. I visited this store 3 hours after I got the text saying the order was ready. However when I arrived they said it wasn't. Extremely frustrating and why best buy continues to see poor sales performance.

Best place to play hide and seek! The employees will never try to find you or they pretty much will just radio for help 10 times. Waited 15 minutes patiently for help and saw 5 people pass by me. We all know it’s Covid still but it would help to have some people work in their respective departments.

I have visited the Automotive section of Best Buy and have always had a great experience when it comes to getting all my questions answered and the job done well, the only thing is that at times is hard to get an appointment and have to wait about a month but so far it has been worth it.

Bought a new 75" Samsung; hasn't been delivered. But working with the sales rep, Jason Holcomb, was a very good experience. He was able to explain things without the jargon and found exactly what I wanted and save me $. If you're looking for a new TV, this is the guy you want to see.

Don’t trust their inventory system. If you place a pickup order and get an email confirmation, it does not matter! You’ll get an email hours later that says they don’t have stock of the item. Waste of my time and I could have gone elsewhere if they had basic inventory bookkeeping.

Very friendly and knowledge guys in the stereo section. Made sure I got the correct Bose subwoofer to go with the Soundbar I already had.. Plus I learned i can even group my Bose portable speaker with it. Amazing. And the sub practically blows me off the couch! Love it.. …

This is my go to Best buy when looking for high end home entertainment and high end speakers. Their Magnolia section has lots to choose from and their staff is extremely knowledgeable. I recommend coming here if you are looking for high end home entertainment equipment.

Great shopping experience with extremely knowledgeable staff. Competitive prices and super customer service. This store is far superior to the stores in San Marcos and Bastrop. I strongly recommend this location and be sure and ask for McCansey Mayo. A super nice guy.

It was pretty quick and easy to pick up my order. They didn't come out to check on me at the curbside pick-up, so I just went in myself. Aside from that, it was a pleasant experience. Online support is absolutely horrible FYI. I recommended always going in person.

I have to be honest I have never had a good experience at best buy. No one has ever come up and asked me if I needed help or if I had any questions. I wander around in there and look at what I came to look at and leave without speaking to a soul. Kind of a bummer

Hard to get attention from workers. They all wonder around like they have more important things to do. At least the geek squad helped with my apple support issue instead of having to go into the mall for help. And yes they fixed my iPhone. Thankfully.

An hour inside the store and no attendant asked if I needed help. When I went to ask for help because I wanted to buy a cell phone, the person couldn't help and went to call someone who never showed up. Left without purchasing due to lack of service.

Bought a new phone. The gentleman who helped me... stellar employee!!! (I think his name was Gabe, I do know he was a transfer from the Bee Caves store.) He listened to me, which was just so awesome. He was exactly the employee this customer needed.

I prefer the Best Buy is Southpark Meadows. This one has a decent selection and pretty good layout but it took me walking around the store 3 times before I was approached by an employee for suggestions or help. Southpark has better customer service.

Picking up online order was quite easy. Staff was pleasant, no line (was during lunch hours) and whole process took about 5 minutes. Also bonus: when picked up headphones turned out to be missing part everything was resolved on the spot. Quite nice

The staff is always helpful even when it is busy. Unfortunately, this place smells. Literally, it smells like a dirty sock mixed with B.O. If I didn’t have the phone screen protector with a lifetime warranty I might not ever come back to Best Buy.

Purchased a pair of Beats earbuds for my nephew's birthday. Staff was pleasant and helpful. I was able to use by my best buy points very easily. Store was clean, transaction was quick, and salesman was knowledgeable. Overall a good experience.

I mostly go to this store for online pickup orders because this location is faster in getting them ready than other South Austin locations. I usually get an email notification that my order is ready within 30 mins of placing an order.

Griffin was at the computer counter. The geek squad in his awesome! He’s new and he was handling everybody all on his own cause I guess someone wasn’t able to show up today. He was really nice and professional. Very grateful for him.

Went with my son to this Best Buy (4970 US-290, Austin, TX 78735) Worst customer service The employees are too busy on there phone and joking with eachother instead of helping the customer. They should hire more serious people.

I very much appreciate the chance to see/feel/plug-in-to big ticket electronics, so if these brick and mortar stores have what I want, they definitely get my business. Found the staff at this location to be quite knowledgeable.

I purchased a Microsoft Surface Pro 8. Product arrived timely, set up normal Microsoft software issue's. Disappointed that salesperson didn't have more knowledge of product accessories like needing proper USB C adapter.

This location is drying up. Shelves are empty, stock is never refilled. Reminds me of how Fry’s Electronics looked for 2 years before they shut down. It’s not even a holiday season where this would be acceptable.

Love this Best Buy! They are SO efficient and quick. I had to pick up an online order and it was a couple days after Black Friday and they were able to get through a fairly long line so quickly! Highly recommend.

Casey and Gabriel were so helpful with their assistance. I had issues with my new PC, and Casey was able to fix my PC fans and my WiFi driver. Definitely recommend coming here. They made my experience great.

Jeremy at the customer service desk was super helpful. I stopped by for a pickup order and there was a long line. Jeremy assisted myself and others in the line to help move the line faster. Great experience!

Miss Frys and we do not have a Microcenter. Altex we do have, but in a pinch Best Buy may have a items you need. I recommend searching your local best buy for inventory, some stores may not have the item.

Really hard to find assistance in this store unless they think you’re stealing. I waited in electronics for 25 minutes until I had to get help from the HP guy who doesn’t even work for best buy. Nice.

Jeremy is the best employee I’ve ever met at a Best Buy. If the guy asks for a raise I’d give it to him because he just saved Best Buy from losing a $300 sale and he gained my business going forward.

There is lots of cool stuff to actually see and put your hands on vs. buying online, but half the shelves are out of stock and the service is hit or miss. I go when I have too which is rare.

Went in to get some information on cameras. The salesman was very helpful and didn't push at all. Got the information we needed. Was a good interaction. Talked about the Eos M50 and R50.

It's a place of convenience. If you need it immediately, then they will have it. Otherwise wise I'd stick to Amazon. Usually cheaper. Though, for home theatre set ups they do a good job.

Walked in the store and Jeremy the manager introduced himself and asked what we needed..he got us to the right spot. Helped with what we needed. In and out quickly and reasonable price.

It may seem you can't find what you're looking for,but if you look hard enough and behind items you'll definitely find it and the employees are always helpful as well so don't be shy.

I was in town for work and needed a charger for my Dell computer. Found one online that would work. I asked an associate, and he located it for me quickly. Great customer service!

Only one person was helpful at the south Austin location. Had it not been for him I'd still be waiting for help. Customer service is lacking here. But overall I'm a best buy fan.

I just recently visited this store and I definitely recommend it for people who know what they want already. The employees are kind enough to leave u to your own devices. Ha.

Selection has been less than stellar if you really know what you're looking for. Best buy was better when fry's was still in business, competition is a good thing...

I ordered online and had to go inside to claim my items, but I did not look around. Even though it was during working hours, the store traffic was consistent.

Was looking to buy a fridge and washer/dryer set plus maybe a microwave. Didn't buy bc wanted display or scratch/dent unit for cost reduction but none avail.

Generally very helpful for electronic stuff. On the sales end, they help you decide on the service and they help you find help or you go to the Geek Squad

These guys are literally AWESOME!!! WOW what a crew. Super knowledgeable and always willing to go above and beyond to assist or answer any tech questions.

Rohan did a great job helping me find a printer. He also answered my questions about a possible desktop future purchase. Great customer service! Thanks!

Excellent customer service by Jaime and John. They were patient, understanding, and made sure I got what I needed. Best Best Buy location I’ve been to.

The service was excellent. I did store pickup request on line and it was ready as soon as I checked in to pick up Insignia Portable Air Conditioner.

Staff was very helpful answering all my questions. As much stuff as I bought here over the summer, They should be leaving me a good review.... lol

Good selection, take advantage of the product reolacement plans to ensure your devices last longer. Parking can be difficult during holiday hours.

Stopped by for multiple purchases, last round was an 70 inch tv and came out of the box broken, took it back and they exchanged it immediately!

Good old cheese cake factory. Service was good, staff very friendly. Food was well prepared and came pretty quickly. Cheese cake is phenominal.

Always a source of technical support at The Geek Squad. Probably 10 years using them. As an old computer professional, I recognize expertise.

Good list of item. Gage was really helpful when I had couple of quotation related to Android, Google pixel 7 Pro and Samsung galaxy S23 ultra

Great place to purchase any electronics, staff was super friendly and helpful. They answered all my questions and offered alternatives.

I just went in to pick up an online order. The employees were prompt and friendly and got me my order and I was on my way in no time.

Had a long wait to get assistance. That said the store associate worked hard to get me what I needed and gave me his full attention.

Super friendly staff. I came here to recycle a bunch of things. They had a promotion so I got a voucher with 20% off certain items.

Decent customer service, and its busy and has a lot to choose from and lots of variety, but its not so huge you get lost there..

It seems customer service is a going away BUT … Steven was AMAZING! So kind and helpful please ask for him to leave happy