On December 2nd, I came to this location to collect the phone I had purchased during a Black Friday sale. At first assisted by a woman at the cash register, a guy named Tim suddenly took over the task of transferring all my data to the new phone. Throughout the process, I found myself repeatedly stating my phone number, creating an impression that it was being erased from the system each time. Eventually, my information registered in the system. The next phase involved the data transfer from my old phone to the new iPhone 14 Plus. Now previously, I had purchased an iPhone SE (3rd generation) during the summer, and the data transfer at the Apple Store involved holding the old and new phones side by side. However, at Best Buy, I noticed Tim clearing my old phone's data without activating the new one or placing them side by side. Despite voicing my concerns and being reassured Tim's way was correct, I gave Tim the benefit of the doubt, and assumed Best Buy had a different process than Apple. As the transfer, especially for iMessages, encountered complications, my doubts about Tim's competence grew. It seemed like he was rushing, juggling between me and other customers, and improvising and relying on confidence rather than a solid understanding of the phone transfer process. Despite the issues, we reached the end of the process, and all the information on my old phone was officially wiped. Surprisingly, Tim handed me the new device without completing the setup and said that I could finish the remaining steps on my own. Heading to my car, I realized I needed to set up the phone before leaving the parking lot (I needed my GPS to get me home). Returning to Best Buy for better Wi-Fi, I found Tim still at the store and asked if I could complete the setup process there. Tim pointed to the Geek Squad area, assuring me they would assist if needed. As I progressed with the setup, the new phone failed to receive any text messages or calls for verification, leaving my phone number in limbo. Multiple attempts by Best Buy reps to fix the issue proved unsuccessful. Finally identifying the problem, Sydney from Best Buy informed me that Tim should have placed my old phone next to the new one during the transfer. Unable to use my GPS without completing the setup process, I couldn't verify my identity as the new phone lacked a connected phone number. My old phone, wiped by Tim, no longer recognized its connection with my number. Fortunately, my carrier was nearby and in walking distance, preventing a potentially bigger problem. The frustrating customer experience persisted, however. Just to be prepared for the worst, I calmly asked Sydney, “So what if my phone carrier is not able to help me out? Where is Apple?” Sydney said, “Oh, well, Apple's about like X number of minutes away driving-wise.” I calmly explained, “well, I can't do that because I don't know where it is car wise. Direction-wise, I don't know where I am without my GPS.” Sydney then said to me, “Oh, well, you can take the bus there.” The audacity of suggesting such an inconvenience left me speechless. First your employees mess up my phone. And now you’re telling me that I’ll need to find an ATM (its dark and cold outside at this point), get charged a fee to take bus money out (not to be reimbursed), find this bus stop, wait for it (MARTA is not reliable), and go to another store to fix the problem that YOU GUYS made?! Best Buy’s staff should’ve been offering me a ride to go to Apple, if anything at all. But again, thankfully my phone carrier was able to fix the issue. They were also just as confused as I was as to why Tim didn’t do the phone transfer the Apple way. In writing this review, my intention is not to be mean, but to encourage better training for staff. Best Buy employees should be well-prepared to handle iPhone setups, or at least direct customers to knowledgeable colleagues. They should also provide better solutions than "take the bus." This entire experience was unacceptable, and I hope this feedback ensures that others don't endure similar frustrations.

Went shopping with a friend who was ready to buy a new 65" TV. We stood around in the TV section for 20 minutes comparing prices before finally deciding to go look around for a sales person to help us. The sales person left at one point to tend to something else before finishing helping us settle on a brand. We then hunted around for another sales person. When we found him he couldn't be less enthused about answering questions or making a sale. He spoke so quietly it almost seemed like it was annoying for him to talk to us? So we picked a TV and went to the counter and asked about the various warranties. My friend asked for a minute to read the literature on the warranties so he could choose between the 2 year and 5 year. The sales person left us at the counter and didn't come back. After 20 minutes of just waiting at the counter we decided to just leave. At one point we spoke to a manager to help us find a sales person and she was friendly and we were greeted at the door when coming in. But, due to lackluster sales people my friend who was set on purchasing a large TV left without one.

Terrible experience. Will no longer purchase electronics from Best Buy stores or online. I purchased a brand new LG C2 55" TV. I was unable to open the television in the first two weeks but had it stored in my living room in box. Upon opening and first setting up, I noticed the television had issues with video and image. I believe it to be a lemon or faulty product. I tried to contact the store to return but was told I would need to go in person and speak to a manager. I went to the nearest Best Buy and spoke to a manager here that told me to send an email to the General Manager who could resolve this and override a refund. I emailed them and was essentially ignored. I have been dealing with LG and the manufacturers warranty now for coming on 2 months and cannot get the (brand new) television fixed as they are also super dodgy and unhelpful. This was my first television purchase and it has been a horrible experience, sadly, as I was a long time Best Buy shopper before this. The return policy is 14 days which is ridiculously slow and there should be some exception for faulty products.

I stopped by this locatiom today after work to view their unlocked phones because I broke my current one and I don't like payments. The door CS greeted me. While looking at phones not one agent offered assistance. Many of them walked up, down, and around me without offering any assistance. In fact, I touched one phone and the alarm went off. One agent came over and asked me which one. She got someone else to fix it because she realized it was broken. Still, I am looking at the phones and more agents walked by and made eye contact but nothing. I felt people watching me so I assumed they thought I was there to steal or casing the place. I was undecided as to which phone to choose therefore I decided to walk away. Another agent stood there and watched me leave. The door CS did wish me a good day. I sat in the car and tried to order a phone online for store pick-up but in the end I decided I wouldn't. At least not with Best Buy. No way, I'd pay $1300 to a store who treated me the way they did. It's sad that's it's our reality especially when most of them looked like me.

The worst service I ever recieved! I bought a TV mount which was noted to be delivered on the next day. Weeks passed by and called customer service. They were totally unwilling to help and above all, they keep forwarding my calls to other customer support person who doesn't know the matter - they did that to five different person trying to get away from the solution. In the end, one lady took time and searched the place where I could pick up the stuff. When the scheduled time arrived after weeks of waiting, the supply was not available. They told me I would have to wait another month. All in all, the customer support and service at Best Buy in general and Buckhead Center in particular is irresponsible and the worst service I ever received. At last I had to cancel my order, when I requested a refund they told me it could take up to 30 days to ge my money back. I want people to learn from my experience and make a different choice for your electronic needs than best buy!

Worst retail experience I’ve ever had. An “expert” sales associate from the camera department recommended I purchase a specific charger for my camera battery. When I got home I found out that it was the wrong charger. I tried to take it back the very next day, and the clerk told me that I couldn’t return it. She directed me to a girl named Isabella. I was explaining my situation, and she walk off mid-conversation. I left and called customer service. They, too, told me that if the store wouldn’t return it then basically I would be stuck with an item that I didn’t need. Not being able to return a charger because the box is open is absurd. No where on the website nor the receipt states that this item is final sale. I ended up getting a shipping label from chat support, and I’m waiting on refund. Please avoid shopping here, a tech store ran by a bunch of lazy, tech-oblivious individuals

Visiting from out of town this weekend & Been looking at camera lens for my new grand baby arrival any day. After a search this location showed to have the lens in stock. Big investment so I didn’t want to order online. I went in Jospeh was my salesman I told him what I was looking to do and he recommended some lens which were cheaper (he asked my budget but I didn’t give him one) than the one I had found online. I asked if I could bring my camera in and try the lens. I even put him on the spot and asked to take a picture of him and then requested him to take a picture of me. He was very knowledgeable with lens which was very helpful to me. I asked if the 18 months free interest was available and it was. That was signal to go ahead with the $1600 purchase. Thanks Joseph for going above & beyond to help me select the correct lens.

I was having problems with my Samsung phone when it did a major update. I'm dyslexic so this upsets my world and business. A young man in the store worked for a long while and got everything up dated and had to call TMoble to accomplish it. The manager on duty, I belive his name was Gus came out to my truck and help sync the truck to the phone. That took time helping me in the parking lot, still directing employees in the store. I have shopped this store since it opened. Years after it open I bought high end appliances for my home and a rental property. That kind lady still works in appliances. I live in NE GA in Toccoa now. The phone stopped working on the way to Atlanta. This is the only Best Buy that out shines the locations from Gainsville to into Atlanta that I passed to get here. Customer service keeps me coming back.

Incompetent delivery team. They came to deliver a fridge on Saturday; their two-man team realized they didn’t have the right tools to detach the wooden brace from the fridge. Which was inconvenient, but fine. So they hauled the new fridge away, saying it had to be rescheduled. 5 minutes later, I get an email about my order being completed. Which prompted me to call Geek Squad who confirmed the driver marked my order as complete. Since then I’ve been going through rounds of phone calls to try and get the fridge delivered. But the delivery guys still have it as “in transit”. Makes me question the competence and quality of Best Buy’s delivery staff to handle basic aspects of their job. I’m going elsewhere for this and future business.

Fantastic customer service from Lisa, who came to our home to assess our equipment needs, and Shae, the genius tech person who set up our new modem, router system, and television. I am a fan of Amazon, but Best Buy offers something that I do not believe Amazon offers, which is a turnkey operation which saved me from figuring g out how to do the tech work (which I do not enjoy, and do not understand well). I gladly paid to join the total technical support plan at $200/year, which provides an in-house warranty and assures me that if anything goes wrong, or if I need other equipment installed, it will be done at no further cost. So happy we went the Best Buy route.

Geek squad helped w an hard drive issue. Nice and informative staff. Had warranty not sure how it would have went and or cost if I didn't have total tech. Bought item in Nov 22 the computer was not able to recognize it after update weird April 2023. Products made should be compatible with any updates as much as apps/phones/ technology / systems seems to need updates every time consumers look around or the manufacturer should be responsible for it. $500 external hard drive 5 mths later SMH. Inconvenience It will take a week ish to recover the hard drive.. advice have a back up to the back up especially if u have work on the hard drive

I can't remember the name of the gentleman who helped me but he's an A+ salesman. I came in knowing exactly what it was that I wanted to buy. He saw me in the TV section, asked if he could help, and got me what I wanted very quickly. He made pleasant conversation with me during the purchasing process, arranged for delivery, and got everything done. He made helpful suggestions and offered what a best buy employee is supposed to offer but wasn't pushy or demanding. Also of note, I was greeted by a very friendly employee at the door. The store is nice and clean as well. Really impressed and very happy with my visit!

Went to buy a few items at about 9:45pm. I went round to note the items I needed, then came out to pick a cart to collect the items. It was then 10pm when I was just about reentering to pick the items, this customer care personnel prevented me from going in, with the excuse that they have closed whiles there were still customers inside. I told him I was just picking a cart for my items but he never listened to me. I had to drive all the way back home empty handed, wasted my gas for nothing. This is the worst customer service experience I have ever had. VERY TERRIBLE to be treated this way.

Agent gave me the wrong product, and a gift 50.00 gift card that I had used frivously as I am not a regular shopper at Best Buy. When I returned it for the correct product told ne they will have to subtract the 50 from my credit and of course now I owe them 17.00 even though the product still comes with a 50.00 gift card. Just don't issue me the new card and return my cash Best Buy! Ended up paying more money for the more expensive item but walked away with the cheaper of the two. So Best Buy ends up getting a frivolous 50.00 out of me because your employee made an error? I was not happy.

Stopped here before going to Target at 7:45 PM walk in and the old man running the front says we close in 10 mins do you need help with something... not hello welcome to best buy but rather a you are inconvenience me what do you need.. I walked out at 7:51 and they already had the shutters pulled to keep people from coming in. I'm from FL and we don't treat people especially customers like they aren't wanted or needed. That's not how business works. Glad this isn't my local best buy

I would like to thank one of the managers of this location(Guz, not sure If I get the name right) for his help when purchasing a TV. After going through a very painful process online and not getting the item I purchased online I went to this store and Guz was very helpful checking my case, evaluating different options and making possible to get a new item that was successfully delivered and we are able to enjoy now. Thank you !!!!!

This best buy had PS5s in stock but wouldnt sell me one unless I bought the "customer care package" which is another $200. Basically holding the PlayStation hostage unless I spent another $200 for nothing I needed. They said it was a company wide policy but went to another best buy the same day and they sold me one no problem with no extra fees. Don't let them try to extort you, go to another best buy for in demand items.

I was in need of an anti-static strap for work, which is not a common item that consumers purchase at Best Buy. I looked it up online and it showed they had them in stock. When I arrived, I asked the first sales associate where I could find the anti-static strap. Through cooperation with other sales associates, he found it for me within minutes. Everyone was friendly and very helpful, I highly recommend this Best Buy.

I made an appointment at this location to have Geek Squad repair my MacBook. Brandon, the tech who worked on my computer was very knowledgeable and helpful. After giving him a description of the software issue I was having he diagnosed the issue and was able to resolve it while I was at the store. I’m very grateful for his help and will definitely be using Best Buy for my future repair needs based on this experience.

I would give the store 5 stars if not for the nightmare I have been through with installation. It's too horrible and long to go into here. To sum up a little, I've spent over $4000, the new TV I bought there doesn't work with my Sonos surround system, and installation was shoddy. As for the store, they have an impressive-looking Magnolia entertainment room, but there is never anyone in it to talk with you.

I ordered a tv open box in excellent condition for a fairly small discount. They brought out a bubble wrapped tv with the bottom plastic of the tv sitting directly on the metal grate of the cart. There was no remote, power cord, or any documentation. I feel stupid for wasting my time driving to this store. Combined with taking away the Best Buy tiers benefits, this was my last Best Buy purchase.

Appalling is the only word I can describe what we have been going through Best Buy. We purchased a TV and it has still not been delivered and installed. The date changed three times and last night we waited until 9 pm after being told that the TV would definitely be delivered between 3 and 7. Best Buy Operations is broken. Never again and we would not recommend them to anyone. Broken.

They don’t even know how to use a DisplayPort cable instead of HDMI to get over 60hz on a monitor. What a shame. Don’t buy any electronics from this store, instead go to Micro Center where they will actually help you with all your questions. Most Insignia products here are overpriced by at least 5x. Do yourself a favor and buy those products off of Amazon for less than half.

Bad experience I bought HP laptop there and the employee asked if i wanted microsoft office 365 product, i was not sure if i wanted it. She told me to take and promised to let me return it if i would not use it. What happened is they refused to return it, and denied what their employee promised. They said they do not return software! I ABSOLUTELY DO NOT RECOMMEND THIS PLACE.

I had to wait quite a while to get assistance even though it was right after opening and plenty of staff on the floor. Also, there weren’t that many customers in the store. The staff seem more concerned about monitoring shoplifters than helping customers. Once I was finally assisted, I purchased the exact product that I needed to work from home more efficiently.

I am not satisfied with the service here. The first time I bought my new TV, it was damaged from the inside, so I returned it. The second TV I received did not have a remote in the box. I returned to the store for them to attempt to give me a used remote that was different than the one I should have received. They need better management and customer service.

Took a month to buy speakers. Salesman would never return my call, text or emails. Called to home office asking to speak to the store manager. They said they can't transfer me to the store nor have him call me. Finally drove the 20 miles back to the store to have the department manager handle it. Horrible customer service! Stay away from the Perimeter store.

My wife went looking for a laptop system and was helped by a very obnoxious and rude person whom all she could say was , I AM THE MICROSOFT REP AND ALL SHE WANTED TO DO WAS SELL MY WIFE A MICROSOFT PRODUCT , which my wife clearly did NOT want as it was not capable to do what she required. Needless to say , we left with an extremely bad taste in our mouths

The Best Buy is in a good location, isn't extremely busy like other Best Buys, and there are a ton of people able and willing to help and assist you if needed. The biggest issue with this Best Buy is that you'll have to find someone to help you and most of them are kids/young so they're not as smart in applying technology than just being a constant user.

Good pizza, nice folks. Did a company event and bought a bakers dozen from these guys and they were helpful and on time for when we needed them. Pizzas were tasty and has the right amount of toppings. The people we fed were happy it was Dagwood's and not brand X. Cozy establishment and you wouldn't know it until you went inside. Definitely coming back.

Took a day off work to get measurements taken for appliances. They didn't show. This is after the 'designer' ghosted me over text/email. I tried several phone numbers trying to get information about whether the surveyor would show up and one helpful person said 'huh. well why are you telling me that?' Really awesome. Go anywhere but Best Buy.

I bought two USB/hmdi connectors (J5create) for my laptop, and both stopped working within 1-2 months. Best buy won't do anything. Typically only can return within 14 days, EVEN if the product is fraudulent as this one clearly is. Terrible attitude about it, wouldn't do anything to help. Don't shop here.

There no longer exists a reason to visit a best buy. Absolutely horrific shelving design, ypu have to getdown on your knees to see what games they have in stock. Massive amounts of wasted space in favor of shiny overpriced garbage "smart" gadgets that help you give data to corporate Murrica.

At one time, this store was a paragon of cutting edge technology. Perhaps the footprint is too large (except around the holidays); perhaps I'm the problem. Who doesn't like to look at and feel a product while considering a purchase? Overall, the employees are helpful and the space is clean.

I ordered appliances as a surprise gift for my mother who lives in a different state. Although they weren't obligated, the installers played along with the surprise and made it a super special moment and did a fantastic job with the installation. Mom was so excited she hugged both of them.

Be careful of purchasing items that were returned previously. I bought a $700 electric scooter and didn't even have the spare tire in it. My fault for not looking better, but whoever taped that box up was hiding the fact it was missing a couple things. Karma will get you though.

they all have the "DAAAAAA" face . like they are confused why you are not coped with the speed of technology growing . if you ask for whats good in this tv instead of explaning they give you the "DAAAAA" face . not the normal one the LGBQT++INFSR RAINBOW "DAAAAAAA"

I caught a good sale price on an extremely average receiver that goes into protect mode often (when you turn the volume up fast or down fast). Then I have to power it back on then it's fine. However not so great prices on the good to great receivers.

This Best Buy has people following you around 24/7. Each time I've come in there, I can't just window shop. Every five seconds someone is asking if you need help. Once they do help you, they linger when you no longer need help. It's really annoying.

Sam with Geeksquad has assisted me on multiple occasions and has always been very helpful and informative. Thank you Sam Came back and Gerardo assisted me today. He was very professional and made sure I got everything I needed. Thank you!

Because I did not buy a $50 warranty when I bought an HP printer, Best Buy will not stand behind the printers warranty, and exchange the unit less than six months old. Oh, by the way, I never saw the offer to buy a $50 Best Buy warranty.

Joseph Dorr (camera specialist) was extremely helpful, knowledgeable, patient with me as I shopped. I ended up waiting for a holiday sale to purchase a camera and lens, but he deserves a shoutout for his excellent customer service!

Had a great experience today at this location. Oluwaseun “Sean” took great care of me. I was in a hurry being on my lunch break and he worked fast and efficiently. If you have questions and need help quick he’s your guy!

Staff was very pleasant had staff in every section that was more than willing to help or answer any questions you might have had One of the Best Best buys I have been into The store was very easy to navigate

Darnell and Sydney at Geek Squad are great. Amazing customer service. Very kind and extremely patient. Even though we couldn’t figure out what was wrong with my MacBook, I left feeling extremely supported.

Bought a tv from here. No one helped us through the process and they only showed up to talk about their membership promos. We weren’t helped loading the tv or offered delivery even after asking for help.

Best Buy you really need to improve your customer service there's so many people working in here but nobody ever wants to help you your install at this location was better than the one at Snellville

It's that time of year for gardening and other nature loving things. I recommend these guys, very knowledgeable about there store and I might add protective too. Thank you Lindbergh Home Depot.

It was awesome. I got help from Jalen and he was very nice, patient and informative, I give him and my experience 5 stars. The store gets 3.5 though cause they didn't have all that I wanted.

Not a good selection. I couldn't find a replacement remote for my Samsung TV. I had to order a replacement remote for $80 directly from Samsung. My dogs most expensive chew toy ever.

Bruh SAL in the camera section explained so much stuff and helped me save money on already purchased items. I asked em questions until his ears burned and he answered all. Thanks bro

4 out 5 b/c as expected the phone sales clerks are too aggressive. Otherwise, going to Best Buy is just fun and this location is chill. The staff is friendly and helpful overall. ⭐

Great one stop shop for electronics, but only if you know where to go! Wish that the staff were a little more attentive and available. It’s like a ghost town when you need help!

Went to pick up an online order, the staff were amazingly helpful. Also stopped by the computer section and was treated well with somebody ready to answer questions that I had

The store had stuff I was looking for. They also have some example products on the shelf so I could try before deciding to buy. The line was short, and the staff was nice.

Sold an “excellent condition open box” item that was activated over a year ago and Apple says is out of warranty. Oh, and says the 15 day return policy still applies.

Quick service. Ordered online and drove 20 miles to another location because my store wouldn't have it for another week. Walked in and out in less than 3 minutes!

NEVER ORDER INSTALLATION FROM HERE. They will call to confirm installation and then change the times over and over the day of. Basically wasting your entire day.

Geek squad charges 180 dollars to simply update my laptop with the latest windows software. Why pay that when I can get a new laptop for a little bit cheaper.

I went today November 30th I was looking at tvs and pc parts for Christmas and the police was walking behind me the whole time made me feel uncomfortable

Came into this Best Buy wasn’t sure if my issue would be resolved but Christian the store manager made sure I left as a satisfied customer!

Purchased a screen protector for my phone. Was unable to find at other businesses so am satisfied. Price was high but what I needed.

Jessica assisted me today with buying a laptop and helped me make the perfect decision! The customer service was great. Thank you!

Rachel (manager) was amazing helping with an item pickup transfer. The store is also one of the nicest Best Buys I’ve been in.

The young lady who is in the computer and laptop section. Told me that the inexpensive computers need acgreatvdea

Good shopping experience , they make it easy to find what you need,.plus there are very helpful and friendly

Store staff was super helpful. There are supervisor Barbara was on point. I had a wonderful experience here.

Friendly service and a well stocked store. I found exactly what I wanted and was in and out easily.

Was hard to find staff around the store to help us. Once we did find help they were very friendly!

Team member Tim was very helpful in finding my needed cables, had in stock as shown online.

I was very impressed with the employees they were so nice and friendly as well as helpful.

Place IS AMAZING. Customer service sucks, understaffed and tired people in a hurry.

Welcoming atmosphere and there's always someone to help if you need anything.

I had great service from Best buy in their television department.

Quick service and really helpful loading a big TV in the rain!

Would have been 5 star if they can match Costco warranty

The Geek Squad members - Sydny and Steward - were great!

Smooth stereo install. Nice work. No issues.

Great service but didn't have what I needed

Great service. Many offers of assistance.