We went into the store to try and figure out why Best Buy online canceled an iPhone 15 pro upgrade order with Verizon carrier. We arrived at the cellular service counter and a gentleman in a white polo with an android logo assisted us in finding a blue shirt they could assist us with our issue. Joey came around the corner and asked how he could assist us. We started discussing the issue with Joey and immediately Joey stated that it was an issue that needed to be resolved with Verizon because they were only an authorized third-party retailer. We informed Joey that we could do that, but it wasn’t Verizon that cancelled the order. It was a Best Buy that cancelled the order and we wanted to find out what was triggering Best Buy to cancel the order. While trying to explain the issue Joey repeatedly spoke over me as I tried to inform him of what our concern was to the point I had to increase the level of my voice so that I could finish my sentences. When you work in customer service, you have to exercise good customer service skills and good listening skills to determine the customers needs. Joey was trying to be very dismissive and telling us we needed to go to a Verizon store. After he finally listened, he understood that Verizon didn’t cancel our order. In fact, it was Best Buy that canceled our order. He finally searched in his computer and the website and found out that the order was flagged as fraudulent. This proved my statement that it was Best Buy whom we needed to resolve this issue with. After this, Joey finally realized that we needed to call Best Buy to sort this out as this could not be done at the store level. The moral of this incident is that if you work in customer service and you’re trying to understand a persons needs or concerns, then you need to take the time to listen to them without trying to interject your sporadic solutions to a problem which you have not yet fully understood. This goes a long ways, I knew I should have gone to the Best Buy at the forum as the people there have always been extremely attentive and helpful when dealing with my needs or concerns as a customer. I I recommend people save a headache and drive up to the forum location and speak to Chris. He is my go to guy any time that I have needed to deal with cellular services. The only reason I went to the store it’s because we were in the area I know better next time. 2023.09.16

I bought 4 appliances on September 6th and was set up with a date of October 17th to have them delivered. On September 26th we decided to go with a better range and we were told that could be delivered early but that the refrigerator was not in so they would deliver everything on the 19th of October. The day before thw 19th they tell me they can deliver my range but won't deliver the other three from my original order until the fridge was in so they reset that appointment until November 8th. Yesterday, on the 7th they tell me the dishwasher and microwave were in stock but not now so they want to push my delivery back until the day before Thanksgiving. Now they tell me the dishwasher which was in stock previously won't be in stock again until December 8th. Noone in this company or their tech service has any answer to the madness or wish to handle this at all. They just tell us we have to wait until all three items are in stock together and then they will schedule a delivery. Even after admitting it was in stock but they sent it out because another item was missing. I will never do business with them again. Update... It's been 9 months and I still can't get my full refund from their customer service. They just keep bouncing us from one unknowledgable person to the next. Guess it's time to contact the BBB and let someone else handle it.

Poor customer service at this location! I was looking for a particular laptop and saw that it wasn't on the shelf. A Best Buy employee came up to me and my wife and asked if I had any questions. I proceeded to let him know I was looking a particular laptop they had showed online. He then told me..."well the sign says out of stock in store and online". I said on the app it shows limited stock. He said we are out of stock everywhere. He didnt bother to check in the back or help me look or anything. I looked online immediately and found they had one online at the Alamo Ranch location. I even showed him and he says the sign says out of stock very sarcastically. Unfortunately, customer service is lacking at this location. Went to Alamo Ranch location and people were so much nicer and willing to help me look and found the laptop I was looking for.

Giving them 3 start because of my experience with the phone repair. I scheduled an appointment for screen repair and I show up on time. The screen repair guy isn't there... I'm told it won't get fixed until tomorrow PROBABLY and that's if they have the part which it could take an additional 3-4 days longer. The reason why I have an issue with this is because I called earlier that day and asked about my repair and was told it would take 20 minutes to fix. Also, the guy not being there for a scheduled appointment. I use my phone for business not to mention I'm in the area on business I don't have days to waste. Better off finding a dedicated phone repair shop which I did. Got my phone fixed in 2 hours with a better price than I was quoted at best buy.

I tried the mobile checkout and after scanning the 2 items I wanted to purchase, a message came up stating I need to stop by the register so they can scan the barcode. The app wouldn't let me checkout using the mobile checkout. I talked to a Best Buy employee and they said I needed to checkout at the register, they need more staff to help the customers. I came in on a Monday afternoon and there were 3 people running the registers with about 20 people in line waiting. I waited 10 minutes and the line didn't move at all. I left the items I wanted to purchase there and left the store. I just ordered them online from a different Best Buy.

This is a good Best Buy. The selection is what you'd expect and the store is very clean. The staff was more than helpful and actually pretty nice to talk to in general. Only one employee seemed to be doing, well, not much of anything. Keep in mind that I tried buying a phone here but was told that the listed price was for online only so I bought it online while in store. It then took another 45min to actually get me the phone because of their internal process on online orders even though the phone was essentially right in front of me. That weird experience aside, solid store.

This location is the most “central” and is in one of the most retail dense areas of the city. The store itself is organized, the crowd is not the best (lots of shady looking people, and several others that need to practice good hygiene — gross). I was there a few days ago and I felt like I needed to take a shower after I left. It was warm in there and didn’t smell very fresh. I can usually find what I’m looking for, and the employees are always very helpful and friendly. The lines can get a little long at times, but they move quickly. Curbside is a wonderful addition.

RUDE people at the front of the store. I walked up to see if they could look up something for me, since there weren't many associates walking around, & they refused to look up the couple of items I was looking for. They preferred to be talking to each other & be on their phones. Didn't even bother to ask for the SKU, which I already had pulled up for them. In the end, I took my business elsewhere & got what I needed. Worst Buy is usually bottom of the barrel for me & this proved to the others with me why I have called them this for years.

Come to this location if you want to experience an unprofessional atmosphere. The employees congregate at the entrance and do not greet customers as they talk to one another. XANDER (cashier) was unprofessional and engaged in innapropriate nonverbal communication with staff as he was with a customer. A young female cashier even came up to XANDER and said "i'm bored" as there were many customers to be assited. MANAGER (slick short hair, short chubby man, wears glasses) made an innapropriate "inside" joke as a customer needed assistance.

I ordered a cell phone through Samsung online. They had the phone ready for pick-up at T-Mobile inside Best Buy at the North Star location. The fact that Best Buy made it really easy by allowing me to pick up my phone there, instead of having to wait several days to get it in the mail, was very convenient. I showed up at 4:30 pm during the week, and there were no crowds or long waits. Walked right up to their in-store T-Mobile, and they had my phone ready to go! Thank you for making the process so simple and offering this service!

Ordered online. Easy access for pick-up and great install services!! Everything took a total of about 30mins. From walking into the store, speaking with sales person, getting the item from the back, rep wheeled it over to install bay, tech installer did his thing, and shortly after, we're testing the levels and preferred settings!! No complaints whatsoever here! Great job BEST BUY!! A DEFINITE MUST VISIT AGAIN, A DEFINITE WILL RECOMMEND TO FRIENDS AND FAMILY AND PROBABLY MY NEW GO TO LOCATION FOR BEST BUY,..ANYTHING!!

Super busy on day after Black Friday. I pre ordered online and that item pick up went quit well. Employees helpful and fast. Trying to get to other departments and help is a different story. Couldn't get the other item I cam in for. I couldn't buy it online first. Like I did with my other item. I actually had to come in for my other item and ended up not able to get it. Upsetting. Still love Best Buy for many reasons. Like this time, purchasing online and picked up in store was a very good option and it worked well.

I was approached by Jasiah as soon as I opened the door, hoping to get some help in my imaginary desires. Then Jasiah told me: —“Don’t worry sir, all customers come with a project looking for an item in particular and they need to be assisted as soon as they hit the floor. We are here to illustrate them with the new technology options to solve their needs, saving time and offering a reliable products and services”— Well, thanks. I received more valuable advises than my purchases. This guy is awesome!!

Best buy is great online and in store, quality service, great products. They provide all kinds of services for tech, appliances and even auto installations! Only reason they don't get 5 stars is that they took away the ability to directly call a store... there's no way to get to the store you want to call, if just keeps sending you to the call center no matter what option you choose, so I had go Drive to the actual store to talk to them directly about an appointment I had made online. Very annoying.

Guys that watch the phone section are very rude. They only had 3 cases for my iPhone so I decided I was going to test the new iPhone cases because they are usually close in size and ar e labeled “new iPhone” so it’s hard to determine if it fits ..the guy came at me like a hawk telling me i couldn’t open them then when I asked what else he had he walked off and kept cutting me off and told me to go online I came to the store to get a case and give you business if I wanted to go online I would.

This location is really slipping. The in stock selection is minimal and the store was dirty. I was approached by a clerk who saw me looking at a computer monitor and commented, “I see you looking at that one, it’s $1699.00” which was followed up with him eyeing me from head to toe. I don’t think in all my years of shopping at Best Buy have I ever been “sized” up like that. I won’t even tell you the tens of thousands of dollars I’ve spent over the years. I will NEVER return to this location.

I came to the store to ask one question about what I need to purchase for a technology item. The associate asked me to wait by the squad team and they should help be able to help me. I waited for 40 min and then a person came to tell me I don't have an appointment so he can't help me. I didn't know I need an appointment for that. Why nobody asked me in the beginning? Why can't they just help me in 5 min and make the moment right? Nobody will give me my wasted time back. Ridiculous service.

Best Buy usually offers competitive prices. But their price matching program needs improvement. For instance, I bought 4 ring cameras from BB. A couple of weeks later, BB put them on sale for $40.00 below the normal price. I called to ask for a price match and they said they can only price match one of the four cameras. The bottom line is they only refunded 40 dollars instead of 160.00. Didn't make sense. So if you are buying more than one of the same items, then be aware of this issue.

Best Buy in general I haven't cared for in years past and I still rarely need to buy anything from there but when I do the staff is always competent and friendly at this location which is sadly not the case at many of their other stores. Ethan was very helpful during my last visit on May 21st 2018 and answered my questions about the warranty and knew his stuff. Professional, efficient, and courteous. This is the location I'll go to regardless of how far away I am at the time.

We have had two online orders recently. Both times we got the notification that our order was ready for pickup. No one in line so we figured we should be in and out fairly quick. Not quite. Both times took about an extra 15 min so they can get us our order or find it. The magnolia section and movie theater section is pretty depressing and not organized very well. The Rim is really setup well if you want to see a few really good setups for home movie theater ideas.

Customer service was AWFUL. My husband went in to ask about their Xbox series X availability and a Ruben was sooo rude! Then as he walked out an order man (looked like security maybe, but definitely an employee) followed right behind him! As soon and I saw my husband walking out and the older man right behind I knew something happened. My husband looks very young and I really feel the employee thought he was going to be snarky and rude and my husband not speak up.

I will never, EVER, buy from Best Buy again. Nothing wrong with the people working there, but Best Buy runs a little scam where they charge you twice for the same item, then keep your money for a month before returning it. They've been earning interest on my 541.00. The manager has no control over this, like other places where you'd get an immediate or fast refund. And Best Buy is apparently unable to fix their system. So lame. Can you imagine Amazon doing this?

They have good prices. I run an IT business, and when I need a spare part, I come here. Unfortunately, it’s frustrating for me that if I don’t purchase online, it takes 40 minutes just to get a pair of memory modules from the showcase. An employee named Jerry always responds, ‘Everyone is busy; I’ll send someone else to help you.’ Why? If you’re not busy, why not just open the showcase and give me what I need? It would be more efficient and save me 40 minutes

3 Cheers for Will and Delaney Super Geeks at 125 NW Loop 410 Ste 201, San Antonio, TX 78216! I have never had such a phenomenal experience with customer service unless, of course, I was providing it myself within my customer service role at my job. These two are knowledgeable and efficient and polite the whole way thru. Do yourself a favor and bring all your electronic concerns to these two. (Do them a favor and throw money at their feet, they are worthy!)

Geek Squad system is terrible. I don't blame the guys that work there, they were all nice enough. I made an appointment to have a battery replacement, tried to call to be sure they had the part but only could speak to a national rep who could only tell me to go to my appointment and they would check from there. It took 90 minutes in the store to determine that they did not have the part and could not order it. I will not waste any more time there.

We told one employee if he can help us & he said he was busy, I saw him walk passed 5 other workers that were just standing and completely didn’t mention that we needed help, we stayed for 30 minutes and the workers would just stare at us while they were just all standing by the door! We were about to spend $2000 but we will just take it somewhere else honestly. They all ignored us. Not one person asked us if we needed help when it was so obvious

Was kicked out by LP since they thought I was stealing. I put a a pop filter and microphone in my bag so it would be easier to checkout, and was told to leave as I was heading to the checkout. I had to go to a different store (La Cantera) due to this and couldn’t get the mic since they were out of stock. Before I got kicked out, the dude that was helping me before was extremely nice and was willing to help. Extremely disappointed.

I shop at Best Buy for all of my electronic and appliance needs. I have been a long time customer and plan on being a long time patron for years to come. I like the prices and the selection they carry. I just bought this Samsung smart watch and it was an easy transaction. I also like that the warranties on the products they sell are priced reasonably and they replace the item if it's damaged or broken no questions asked.

One of my favorite stores. That's what I used to think they say price match guarantee well if you thinking of buying more than one they won't price-match you i try getting 2 so don't waste your time. Should of gone straight to walmart $69.99 at best buy walmart $34:99 ibused to think Best Buy prices where unbeatable. Plus customer service is terrible about 80% of them do not care to help you out

Super helpful employees! I was helped immediately upon entering the store and had a couple employees offer to help me in a more specific area as soon as I got to it. They were knowledgeable and quick in finding an amazing replacement for me since they were out of what I had originally come for. Sad I didn't think to check their names, but they definitely saved me a stressful work day.

Never using Best Buy again, they want to charge me an outrageous restocking fee of $105. Dont believe me? look at this picture. the machine i bought doesnt have the feature its supposed to have. USB slot on projector can only be used for power and not for playing media. Amy Garcia store manager told me if i want a full refund I should've used Amazon. Store manager was 100% correct.

15 day return period and no return if opened product even if untouched. My fault - should have read the fine print, but I will shop elsewhere in the future. Nice folks on return in the store. Certainly no fault on their part. Have shopped at Best Buy since they opened long long ago, but now there are too many other sellers to deal with whose policies are not so wildly restrictive.

We had good service, once we got service. Had to wait about 10+ minutes. Wanted to purchase iPhone and have all contacts etc. from old phone moved over to new one. Javier worked with us and was very patient and explained everything. We looked at 2 phones iPhone 8 and 8 plus. Just didn't want to go to AT&T, our phone provider. It took a while but that was expected but was worth it.

I waited for 20 minutes for assistance to purchase a high dollar item. No one would assist me. I talked to the manager, Thomas, who was working the door. He said that they just don’t have anybody available. At 10:30 am. The one female employee that I asked for help was obviously not excited about helping, no eye contact, just asked for someone on radio and walked away.

This is the second closest location to me so I typically only visit whenever I’m near the area already or when my primary location is out of something I’m looking for. I’ve never had any extraordinary experiences here (good or bad) so I have no anecdotes to include with this review. Bur ordinary is right on par with what I would expect for what I go here for.

Great visit this afternoon at the Best Buy location. Everyone was super helpful and friendly. I’ve been here several times and each time I’ve gone, its been a great experience. A big reason for that is the store manager. He’s very hands on. He can be seen walking around the store, helping customers as well as cashiers when the lines are long.

Great customer service! The patrons is another story. I was almost ran over walking on the crosswalk into the store. A lady outside rudely took a parking space I was waiting for. Although I liked the store and service, I don't want to die or end up with a charge and in jail. Thank you Best Buy for having what I needed and great employees!

Best Buy never changed my email So when I didn’t get my email,saying it was time to renew,my warranty. My Computer broke mind you I’ve bought more stuff from them and kept asking to change email but they never did,well now I have a broken Computer and no warranty…uhhhh all they did was change email but couldn’t help with anything else.

Looking for cooktop & site said this location had it so we could if it's what we want. It wasn't the siza we want & we were glad sales reps were too busy to know we were there. I know times have changed but they really need more sales reps in store & better pics on website. We wanted all black cooktop surface & this had a design.

DONT BUY HERE, i bought a segway for christmas it has passed 9 months i havent received anything, I been several times at the store at 410 in SAT and the people working there with the worst attitude saying they cant to anything, i thought the Best Buy "brand" was a serious company and it turn to be a completely THIEF

Friendly staff and clean store. What more can you ask for from a Best Buy store. They have all the electronics and accessories you’ll ever need in life. I only gave it a 4 star due to a lack of thorough inspection at the store. It’s hard to gauge the wellness of a business if your only in there for 4-5 minutes.

Not as good as used to be in the past. Lack of several miscellaneous goods, which is common in other similar stores and other locations. Price wise speaking it is the same, no special attractiveness. It is well located, plenty of room for parking, and the staff was cordial, well informed and attentive.

1 star for disregard of customers. Went in to buy a TV. When I wanted to pay, no employee in site in the TV section, had to go looking for someone, when I did find someone, there were 3 employees having a good time talking and not doing their job. Might as well buy on line. The beginning of the end,

Nice selection and fair prices. If buying appliances my personal advice is to find your own installers. We were not at all happy with the annoyed and harsh attitude of the crew they sent us. We cancelled the install and hired a electrician and a handy man to install the built in items. Glad we did.

At first this place was so busy, I had a problem finding someone to help me find what I was even looking for. Once I was able to find an employee to help me, there was great customer assistance once I was able to track an employee down.everything was great. I gave 4 stars cuz of the wait for help.

Customer service is the worst. If you want to talk to a local store member you can’t. You get rerouted to a person working out of the United States. Your better off going to Walmart for better customer service. I hope Walmart doesn’t change their customer service. It works just fine at Walmart.

Elegant shopping place, stretched and roomy with good parking in shoppong strip mall. Best buy is getting ready for black Friday and always observing people arriving to get gift shopping done ahead of crowded day. Well informed professional employees. Good electronic products stocked for shop.

Legitimately the best customer service of any Best Buy I've ever been to. Employees here are frequently friendly, knowledgeable, and helpful. Andrea especially went above and beyond to try and help me with an issue I was having with an online order, which was no fault of hers or her store's.

Don't expect Best Buy to sell any accessories for your brand new just released phone. I was told things like cases are preorder. So they have a whole display showing the phone but if you want to put a case on it too bad should have ordered in advance? So then this place is useless. Got it.

My friend and I went to Best Buy looking to purchase a apple laptop and air purifier filter for my purifier I purchased there. Out of stock for both. Not an employee in sight, and this isn't the first time. I'm sorry, but customer service is a big deal to me,and it kind of disappointed me.

I had the terrible idea of buying an Asus Laptop for $1,700. The store team, both in person and through the website support, continuously lied to me and never took responsibility for their communication errors with me. This is my last purchase in this store where customers are not valued.

The representative at the checkout register with long grainy hair was very rude and unprofessional. Completely embarrassed me while I was waiting in the pickup store area. No customer service tact. Avoid this store, they seem very unapproachable and seem very unhappy with their job.

Always find what the right product at the best price. I was looking to buy the Sony A7R III for a while know when I saw that Best Buy had a promotional discount and had the item in stock and took advantage of the great discount plus I was able to pick up my camera the same day.

The employees here are always condescending and lethargic. They'd rather be anywhere else rather than working. Literally, every time I go. Sadly, this small town is limited on tech shops, and I keep trying to shop locally. Serves me right. I should just give in and buy online.

Needed a memory card and their selection was not that great. Also the guy just pointed to where they had their memory cards and took off. I should have just ordered on Amazon. I left disappointed and these things don't surprise me anymore. Just ordering online from now on.

Really liked this location. We go to the Best Buy on military drive and it's absolutely terrible. We got to this location at 7pm and the store was pretty empty; there was a surplus of employers wanting to help us out. Highly recommend this location for good service.

Great store! I had some fone work done by the geek guys. They set up an appt for me, i came back later that afternoon, got my fone fixed up. Paid my service fee and sent me on my way. Fast, friendly, informative associates. 2thumbs high. Thank you

Always friendly, generally pretty helpful if you know to sign in at the front for questions. Seems like a long way to go to ask for a spot in line for any questions you may have when after you start shopping but I don't find it overly bothering.

Went to look at major appliances like fridges and washer and dryer. The salesperson is very knowledgeable and knows his products and offers. Friendly salespersons around the store. Decent variety of things as you would see in any Best Buy store.

Always love going to this Best Buy! Each department has employees that are fairly knowledgeable on what they have to sell. This location also has both a Samsung as well as an Apple Representative most days of the week! Also very pet friendly.

At Best Buy you can buy Home office products, Electronics, Mobile phones. Cameras, Tvs, and Home Appliances, and if you become a + member, you will get discounts on most items. Best Buy is my number one store. Thank you, Best Buy.

Went there to accompany my aunt who was buying herself a laptop. A nice gentleman named Andres helped her. He explained everything to her about warranty services and was very informative. Andres in the laptop section was awesome.

beside walmart, this is the place to get your electronics, cellphones, TVs and PCs, they even have house appliances too people is very nice, they even let you play games on their devices to test them, so I do recommend them

Store was clean but ordered a computer online and was told it would be ready in an hour. Showed up and was shrugged off and told it wasn’t ready. Took until the next day to be able to pick it up. Felt very misinformed.

The installation specialist was very knowledgeable pleasant to deal with did a wonderful job looking forward to the next purchase and installation on my vehicle........ Would also like to recommend Best buy Total tech

I didn't have any issues picking up my video game pre ordered online. It was a quick in and out transaction (as it should always be). I can't give full 5 stars since I have not actually shopped inside the store

I was immediately greeted and escorted to the department I inquired about. Another gentleman assisted me with the item I looked up online and processed to complete my transaction! Very happy customer …

Best Buy by northstar(410&SanPedro) is my personal favorite that I go to the workers are helpful when looking at products and when returning or exchanging merchandise. There are no questions asked.

Dimas was very polite and helpful with my mom while she was buying a TV he personally made sure it wasn’t missing anything because it was open box all. And all 100/10 good job dimas :) …

I recently purchased a case for my kid's tablet. I was so glad they had one in stock . I drove to many other stores prior, and Noone carried any. Thank you Best Buy. You're the greatest.

Went for a laptop charger. Guy in the computer dept was extra helpful asking the right questions to make sure I obtained a correct charger. Thank best buy. Made vacation a bit easier!

Purchased a 2 year warranty was only valid for a year. Was informed that if I wanted the second year I would have to pay the same price each year for the 2 year warranty. Scammed.....

Their customer serve is beyond terrible, they treat people horrible. They made it clear they had no clue what was going on, It sad they treat their customers with such disrespect.

Very patient workers... Especially with lunatic customers..... I have to tip my hat off to the front desk employee... Help me out a lot and very intrigued with my questions...

Bog standard Best buy, super friendly staff not overly aggressive but very helpful never had to wait more than 30 seconds to a minute before asked if I needed any assistance.

They didn't have what I was looking for but they went to the back to look for it check online to make sure I was at the right store. Really good service …

Great place just to come and see what is new. Went in for a blink door bell and that was it. You can spend all kind of money here. Love this place. Service was also great.

My window air conditioner died and it is 100+ here every day. Bought a new GE window AC unit and picked up the next day. Quick & easy. My son installed it that afternoon!

I ask a sales person a question about a printer an her answer was "you can check it on the instruction manual". I thought the people in the store are to answer questions.

It's best buy...a little crowded for black Friday deals, unfortunately my favorite Samsung rep Bello wasn't there, so it took awhile to get my new watch.

Even after all the strange re-designs that Best Buy has gone through, I still love visiting this store. The people are usually very helpful and friendly.

I came in to find something, but was having trouble. Dimas came up to me and helped me find it without even needing to seek someone out. Made my day.

Customer service helped me track down a computer I had been eyeballing. He ordered it and I picked it up the next day. Thanks, Best Buy!

Alot has changed since the last time I was there years ago. Im starting a podcast and all of the staff was very kind and knowledgeable

Racist corporate ideology. IPad case $80 plus tax whereas on the Internet it's $40 for the same thing. Very little reason to go here

I actually give no stars horrible place they charge my card and delivered nothing and nobody knows anything about what happened

So much technology I don't know how the UFO aliens can be more tech savvy than we are with all the stuff that is available

We went to look at appliances. Robert was super helpful and knowledgeable and walked us through so many different options!

I like going here because there are more products on display. Sometimes holding something I want to buy helps me decide.

My last go to place, but I will go. Pc selection very thin. Tv deals sometimes are good. Plenty of staff to help.

Although the product I needed was not in their inventory, customer service was awesome as soon as I walked in.

Joey was very helpful and solved my complicated purchase. He makes me want to go back to Best Buy thank you

They took about 30 minutes before helping me with the chrome version books after they did they apologized

Old products on shelf. Not really a clean store. Great prices for Best buy though. Staff was wonderful.

The inventory was pretty low. Not sure why but for the few things I was looking at, they didn't have.

It was ok. Took a third person to finally get me the info I was asking for. Got what I wanted though.

Don’t buy anything from Best buy. Especially online. They won’t have it when you get to store.

Very welcoming friendly staff, was able to help out with a return of a defective item.

Had to visit the geek squad because my laptop backed it up - they fixed it.... …

Geeks setup my new computer and salesperson was helpful in finding accessories.