So ... I go to Best Buy in Alamo Ranch Saturday, 9 June 2018 around 6:30 pm because I needed a laptop to take to this certification course I'm taking in Atlanta starting Sunday morning ... Like any good consumer, I check out the internet for the best deals and features I need on my laptop ... Best Buy advertises a 14G5 HP Chromebook with keyboard backlit for 299.00 on father's day weekend ... Great deal right, nope ... As I am waiting to pay for the laptop, I asked the salesman about the keyboard backlit function and the Salesman tell me that the laptop doesn't have that function … I pointed at signs that had the same picture as the laptop on displayed which stated the HPG5 Chromebook did have the keyboard did have the backllt function … The Salesman then tells me, they don't have that particular HPG5 Chromebook in stock ... I pointed to a red advertisement card that seemed to indicate that Best Buy Alamo Ranch did in fact have that HP 14G5 Chromebook in stock and I also let the salesman know, that on Best Buy's website, it's saying the same thing ... Then the salesman tells me that no Best Buy in San Antonio had that HP 14G5 Chromebook in stock ... Okay, So, no 14G5 Chromebook laptop at any best buy stores in San Antonio ... A contradiction to Best Buy's advertisement online and in their store, fine ... I asked the salesman how long it would take to order the laptop with backlit keyboard (keep in mind I'm flying to Atlanta Sunday morning) the salesman replies with a date around the 22nd June 2018 which is no good for me ... So, I'm thinking to myself, okay Best Buy posted a product on their website and in their stores that Best Buy doesn't even carry, bad business ... I asked to speak with manager, thinking the Best Buy Manager would understand and adjust the price because Best Buy's advertisement was misleading and a flat out lie ... James the Best Buy Manager showed up and I started to explain my issues about the False and misleading advertisement and the Best Buy salesman tells James the manager; everything that I'm saying is correct and the truth … I explain to James that I don't think it's right for Best Buy to lie about the products they aren’t really selling ... I asked James the Best Buy Manager to adjust the sells price or remove the red advertisement card because it was not telling the truth, simple right ... James replies with "no I can't adjust the sells price and I am not removing The False Advertisement because he can order the laptop and have it delivered to the store" ... Okay, James, then I'd like the laptop to take to Atlanta at which time James replies with “I can't get the laptop here today” ... I told James the Best Buy Manager, then Best Buy advertisement is false because Best buy doesn't even carry advertised HP 14G5 Chromebook with backlit keyboard product in any of their store and Best Buy doesn’t state on any of their advertisement that you could only get that model by special order only ... James then starts getting loud with me and causing a scene ... Bad Manager, false and misleading advertisement is the only deal you'll get at Best Buy Alamo Ranch, San Antonio location buyer beware.

Misrepresntation of product and complete run around. I purchased a portable projector that was presented as meeting our non profit organizations needs after a discussion of requirements with a sales associate. It did not meet the specific needs we discussed once I set it up and further it appears to have been an older unit not capable of some of the current functions of most projectors in its price range ($700). I made an appointment with the Greek Squad at a different store from the one I purchased it at for expedience sake to be sure I was just not operating it correctly. At the appointment I was told they do not trouble shoot projectors but they could come to my home and set it up. I reflected that is was a portable unit and did not need to be set up in my home. They could offer nothing further. So I called the store I purchased it at. After being on hold for a bit I was transferred to an individual who listened to what we needed and what the machine could apparently not deliver. I asked him for tech support to be sure that was the case. I was put on hold again. After about ten minutes he came back on the phone and said he was transfering me to someone who could help. I was then on hold for approximately 30 40 minutes. When someone finally answered it was their international help line where clarity of understanding (language) was difficult. I had to explain a few times what it was the projector was and was not able to do and why I wanted to speak to someone who could validate that I was told it could perform things it could not by one of Best Buys sales associates so I knew for sure I was just not operating it incorrectly. Ultimately (after two more holds) all they could do was offer to make another appointment with the Geek Squad for me - even after I explained they had already told me they could not help me. So I called the original store again and was put on a long hold - explained what I needed and was transferred to the Geek Squad. All totalled I spent over 3 hours on this and got nowhere. Enough ... projector will be returned and I will purchase one from a company that has current equipment that performs as promised and knows how to use it. There is no concern for the customer and no real interest in solving a problem ... just passing it along to a system desigend to feed income to the Geek Squad, who seems to be able to pick and choose what equipment purchased at Best Buy they "support." Update: I returned the projector; which was processed by a pleasant sales person without a restocking charge. I spoke to a manager and shared my experiencs. It was clear he understood and would do what he could so that the next customer would not experience what I did.

I would like to express my deep disappointment and frustration regarding the recent appliance purchase experience at Best Buy. Despite spending a significant amount, close to $8,000, on appliances for two houses, a simple error in delivering to the wrong address has caused an immense amount of inconvenience and distress. The repercussions of this small oversight were far-reaching. I had to take an entire day off from work, rearrange my personal commitments, including car arrangements and grocery shopping plans, and patiently wait at my house for five hours. Regrettably, I received a call from the delivery team informing me that they were at the wrong address. To exacerbate the situation, the Best Buy representative I contacted was unable to provide an immediate solution, instructing me to call back after 24 hours. Given the circumstances, I believe Best Buy should have promptly taken responsibility for the mistake, liaised with the delivery team to redirect the appliances to the correct address on the same day, and absorbed any additional costs associated with this error. Unfortunately, this did not happen. Moving forward, I urge Best Buy to closely examine and improve their communication channels and customer support processes. Customers should be able to rely on the company to rectify their mistakes promptly and ensure a smooth delivery experience. Moreover, a more empathetic and proactive approach in handling such situations would greatly enhance customer satisfaction. I trust that Best Buy will value this feedback and take the necessary steps to prevent similar incidents in the future. As a loyal customer, I hope for a swift resolution to this issue and appropriate compensation for the inconvenience caused.

Less than impressed with the customer service in store today. My husband and I had a question about a speaker that was priced at $245 we wanted to compare to the larger speaker that was on display for $345. We were told that the smaller could not be opened to even view the size and would have to purchase holding funds from our account until we decided if we liked it or not. Fine, I understand store policy, however, the more expensive speaker was already open in the box and we pulled it out no problem. When we brought this to the associates attention she proceeded to take both of the $345 speakers off the shelf saying both had to be checked and walked away. She never came back and left us standing there. We then waited in line at customer service for 10 minutes with a line behind us, just to have the girl at customer service sell us the same speaker that was taken back due to being an open box. We were charged full price as if it hadn't been opened. My issue lies with the fact that a team lead or manager came over initially and said nothing, the associate cleared the shelf for open box and said nothing and we were ultimately charged full price and sold the same item with no issue or open box discount.

My wife ordered I new iPad and paid shipping cost. Got the package in the mail, box was dented, no bubble wrap or protective packaging and had been sitting in the mailbox for days for multiple days of 110 deg heat. Had our doubts about the products serviceability seeing how the delivery had been handled . Returned the package to Best Buy Alamo Ranch for a exchange of a different iPad, stressing that we wanted to pick up in store to avoid this occurring again, customer service was terrible. As they did not understand the issue with the delivery. So after we thought they had a understanding and figured it out they are shipping to the house again, not to the store as requested. At one point on the conversation was frustrated and told my wife to just get her money back and we would find it somewhere else, this got no response from the employees as they should no change in attitude to resolve the issue. Best Buy needs to take some time in training customer service and supervisors. Such a waste of time

We recently came to this Best Buy to replace my Mother-In-Law's laptop. I've been shopping at Best Buy for probably 20 years. Normally, when you walk into a Best Buy, you're greeted by employees who ask if you need any help. My wife and I walked past probably 6-7 employees without even being acknowledged. Most of them were staring at their mobile phones and didn't even look in our direction. The employees that weren't on their phones were socializing and again didn't acknowledge us. The only assistance we received was from a woman who appeared to be an outside vendor restocking her merchandise. We eventually found what we were looking for, after searching the shelves to ensure we had the correct item. Again, while the two closest employees appeared to be deeply involved in conversation. When I did approach them to ask a question, they looked like I was inconveniencing them by interrupting their conversation. If this is the kind of service that you endorse, I'll be shopping online from now on.

I really enjoy and appreciate the products. But the customer service is lacking. They don’t call back when they say they’re going to call. When there’s a mistake being made, there’s no type of compensation whatsoever, no offer no suggestion. Even to just say the next time you come in you get a 10% discount. Especially if I just spent $2400 and then I become extremely frustrated with the supervisors and geek squad. The actual workers who came to install were amazing, professional, and very helpful. The supervisors and managers and people in charge, extremely disappointing. Instead of worrying about how good they look when they bring in money, they should realize us, the customers are bringing in the money. Maybe you should keep us happy. Keep us happy by doing what you say you’re going to do whether it’s just a simple call back or offering a little something, to show that you really knew and understood that I am frustrated With your decisions.

I called online and had a good experince with support then gave them the wrong info on accident they helped a ton but was a waste cuz of the wrong info i provided then i called back and got sent to somone else and they had a bad experince cuz he wanted me to set an appointment and then i said no cuz i knew what todo already an he never helped me out so i went in person to the location and had better help from the geek squad and got me what i needed, then i came back a second time for one more thing and the worker in the front was very smart an she helped me find the wire i needed super quickly and got me intouch with geek squad to verify some questions over all experince was great an very helpfull just needa stock more on the shelfs but it wasnt too much to be worried about for me atleast but thanks for the help illl return for anything else for sure

****INGRAM location is much more efficient and worth the 10 min trip to be helped and get the right product!!**** I come to return a product I purchased from this Best Buy due to it being defective and to find out that the product in the box was not the same product I purchased. Never needed a box, nor a receipt, and was WELL within my 60 day return policy and the GM Cesar declined to return of the defective product to exchange, despite it being the exact product I’ve purchased here and even exchanged before due to being defective. Cesar said if I came to return “immediately” then it would’ve been okay? As if I knew that they would sell me a defective product that didn’t match the model of the box of what I intended to purchase. ****INGRAM location is much more efficient and worth the 10 min trip to be helped!! ****

Very incompetent staff. Went in to grab a quick wi-fi adapter, walked around the computer accessory area and it wasn't there. Asked an assistant and for the life of them they couldn't figure out what a wi-fi adapter was. I had to give them the brand, then the model number and then he had to ask their friend and the two of them could barely pull off a general location in the store. I ended up finding it and getting the hell out of there. I thought this was a 1 time thing, but I went back for a pick up order and it somehow took 15 mins. For them to get to me and for whatever the person at the register was fiddling around with on his computer. Then he couldn't even scan it without the help of other ppl coming over. Then on the way out they stopped me to check my receipt, For a pick up order! In a mostly dead best buy.

I was having trouble with my laptop and a friend recommended Best Buys "GeekSquad" to me. I gave them a call and "Ted" the tech was very helpful and patience (I am a Senior w/ 0 knowledge of computers), and realizing it would be best suited for me to take it to the pros, he found the most convenient Best Buy and time for me to take it in and made an appointment for me. I arrived at my appointment time a little earlier than I had expected and the young lady at the "GeekSquad" Pro Counter greeted me immediately. She listened to me patiently and had my laptop running and "Cleaned up " in less than 15 min explaining everything to me along the way, all for the cost of a good cup of coffee!!! Leaving Best Buy feeling like I was now a "Geek ", I thought to myself "Kids these days " !!!

Bought a 4K copy of John Wick 4, which was placed in the $7.99 bin, and charged me $15. Told them about the mishap, said they couldn’t honor it. Coming from someone who is a sales manager, I would’ve taken care of the guest. Male cashier, mustache, with glasses, had a poor attitude. He serviced me first. No eye contact, not personable, seemed like he was having a bad morning. The same goes for the tanned female with very curly blonde hair; she serviced me the second time around. Just zero motivation to want to help and want to be at work all together. Recommend this location starts to retrain their employees, or find people that actually want to work. At the end of the day, other than making money, taking care of your guests is what’s important.

I bought a dual dash cam setup and had Victor (I think) run a thinkware hardwire kit because I leave my truck in a drop yard for sometimes a month at a time and wanted to take advantage of the parking mode detection feature of the thinkware dual dashcam. I got to say I couldn't be happier with his professionalism. He ran the wires extremely stealthy and gave me advice about getting the most out of my battery and alternator system. It's working great and instead of me doing remote idling I think I will be buying a yellow top optima battery in the future since I will also be asking him to install a 2500 watt amp. He went out of his way to explain it all to me and seemed to be just a pure professional at what he does. I'll most likely be back.

I usually have good experiences in Best Buy but not in this store. Felt the customer service associates are not very helpful. They seem to not know their merchandise very well. One of them kindly asked me if i needed help. When I asked if a charger would be compatible for my surface, he told me he didn't know cause they only carried the most recent models. Suddenly, a previous customer he was helping told him they had decided to buy a tv and he just left me there. I asked another associate, and he told me what to buy and also left. It wasn't like they had lots of custumers. This is the first time going to BB and coming out with empty hands. I've probably been spoiled and other BB stores.

You have 14 days to return something. Their return policy sucks. I have a brand new PC that my brother didn’t like so I tried returning it. No one told me it was a 14 day policy. I bought it ahead of his birthday. They wouldn’t even give me store credit. Its brand new. I haven’t had it for 3 weeks and they won’t help me. I will never support best buy again. The guy also put me on some credit card that wasn’t from best buy. Its a whole different company that I have to deal with. I tried to go pay off my credit card and they couldn’t help me because the guy put me under a different company. I asked for a best buy credit card. I will never support this company again.

I came in and knew exactly what I wanted to buy. I came early to get in and out . No one offered to help me, and when I finally found someone, I asked to have something taken out of a case, which would have taken less than 1 minute. There was a man sitting at the desk in the appliance section who was alone, and he said no I'm with someone. Go ask someone else and pointed across the room. I just left. He was alone the entire time I was there. I have spent thousands of dollars with best buy. These product I can get elsewhere but chose best buy. All the employees were huddled up together at the entrance and not helping customers. Will take my business elsewhere.

My Vizio went out completely in under 2 years. Started shopping around and saw Best Buy carried a specific Samsung TV that I really liked. I was told they had 1 left in stock, so I bought it. Waited outside in my truck for over 30 minutes. Manager came outside to confirm the TV model I purchased and went back inside. Some more time went by...same manager came outside to tell me that someone else purchased the same TV in-store at the exact same time as me. Not sure what to believe. The whole time I was outside I never saw anyone load a Samsung TV. Got my money back and left. Wasted my whole morning here. If anything this was a humbling experience.

Normally I love to purchase from Best Buy and have get opinions from the employees. Unfortunately I have recently came across terrible customer service. I purchased TV as well as new mount and got the incorrect mount installed. I tried to contact the best buy and employee and his response was he will get back to me when he hears something.. 2 weeks without any updates even after I asked him and I was ignored.. Tried to call the call center and then the call disconnected and no call back.. For the time and money spent. Very disappointing in the overall service. New install and new mount is setup soon so hopefully things get fixed.

I had a great customer service experience while shopping for a new microwave under-the-range on April 17, 2023 at the Best Buy in Alamo Ranch. As I was checking out the microwaves, Hector Bocanegra, approached me and asked if he good help me. He was able to answer all my questions, give me his suggestions, and enabled me to make a decision on the right product for my needs. He was polite, courteous, helpful, friendly, professional, and knew the products. I was very satisfied with him and did purchase the product. I highly recommend working with Hector, and I want to thank Best Buy for having him as one of their employees.

DO NOT order any appliances from this store. I have been waiting a month after spending over $8k for appliances and installer no called no showed yesterday. Now Best Buy still has my $$, my appliances and can’t give me a date for when they can install. Went to the store yesterday to resolve and was met with attitude and being told I wasn’t their customer. That’s because they routed my order through another store I never visited without telling me and after taking my $. I have called at least a dozen times trying to figure out where my appliances are and when they will be installed and getting nothing but runaround.

Not a good experience. Purchase a GE Refrigerator. Had numerous delivery issues due to best buy and 3rd party communication. 1st refrigerator had issues would not power up. A week later when removing the old with the new exchanged delivery dropped both. Took more than two weeks to resolve and still have damage to the stairs. Best Buy offered $100 in a gift certificate. BIG deal. Management did not want to get involved nor did they respond to multiple emails as only one store manager called back with little support. Been a long time customer but no more. In today's world nobody cares about customer service........

Been shopping here for a while and tbh today was not a good outcome. I received a gift from my girlfriend 2 weeks ago she got me from best buy but she had gotten it 2 months ago. When I tried using the item I called support and they said I needed a computer to do a firm ware update in order to use the item but I do not have access to one. The assistant manager told me I could not return it since it's a 14 day policy but nothing is wrong with the item, I just cannot use it. He said he could not help me and I was disappointed because I have had a similar issue in the past where they were able to do it.

The craft of customer service has survived the many missteps of civilization’s older generations in a young man who was raised right and imbued with extensive product knowledge. A credit to his family as well to Best Buy’s training. Austin’s timing was impeccable. He seemed to arrive exactly when I needed him. To soon and I would have felt pressured for time. He answered my several questions in a knowledgeable and confidence inspiring manner far beyond his years. Thank you Austin.. sadly the color I wanted was not in stock, but dutifully helped me locate the ear buds in black at another Best Buy

I don’t ever suggest purchasing items from this location if you are trying to do curbside..if they feel they need to shut it down because they want too,they will shut down the curbside, even though they have plenty of employees working.. I don’t understand why they hire people give them jobs and they’re lazy, but they want to get paid..I wish I had gotten they ladies name and guys name that was running curbside..this happened on Sunday(12/18/22) at 10:30am..best buy really needs to train their employees on customer service and the willingness to work..GET OFF YALLS BUTT AND DO YOUR JOBS!!!

Best Buy with nothing to buy. We were very disappointed going there today, July 1st. Young workers didn't seem to want to help. I finally got someone's attention to help me find something and then he immediately walked away and I had no opportunity to ask important questions. We walked around and many of the shelves were empty. How do they stay in business when there is very little inventory for anyone to buy. The only good experience here was the woman at the register that check us out. She actually answered some questions and was very friendly. I wish I would have got her name.

The pick up process for this Best Buy is slow. Why contact me that my mouse is ready but not the computer? I show up and there aren't many people on the floor to assist. The entire process took much longer than it should have. Thinking this would be the much easier process, I was wrong. The customer service is terrible. A few days after a major holiday and there aren't many people working? That's a big mistake in a city with over a million people and the area it self busting at the seams. People we're walking around needing help and there was no one to be found.

Best Buy has about everything you need as far as electronics go, and I've never regretted buying anything from here. The staff was extremely help and professional. If you know what you want, you can order online, then just swing by for instore pickup. That works great if you don't want your purchase left at your front door during this time of year. I gave 4 stars today, because the lines were long. There were only two checkouts available and it took about ten minutes to checkout. It's a busy time of year and it seemed they might have been understaffed.

I recently went to the location at alamo ranch looking for the Mario kart live after seeing the reviews . I couldn't find it anywhere on the floor and settled for some other products . I should've just asked someone on the floor but know that place like the back of my hand. I was checking out and asked the girl and she said they show to have 1 in stock. The mario one and sure enough she came back in hand with it. Jurassic mario park later we agree with the reviews about this game and thanks to that girl she made my day more than my 3 yr old son.

As I was asking a sales associate information about the phone I was buying, one of the other sales associates (chubby short hispanic man not wearing a name tag just a black best buy shirt with two tiny bald spots on the back of his head) aggressively told us to stop talking. My boyfriend and I had a lot of patience considering the person helping us took almost two hours, but that middle aged man was acting like a child for visibly no reason. He wasn’t even helping anyone just standing really close to us and it was really weird.

I’m in the customer service industry and if I were to ignore customers like the plague like I was today, I would get written up immediately! I get that it gets crazy during the holidays but not even I’ll be right with you or anything just plain sucks. I saw 3 blue shirts helping 1 customer at the register and people roaming around the desktop area. Never will I return to this Best Buy and I will be using Amazon to make my purchase even though it will cost me extra so worth it rather than trying to get someone to help me.

I had a back up camera installed on one of my vehicles. The technician who did the install was very professional and did a great job quickly. Great employee! Otherwise, the customer service at this location inside the store was terrible. 4 employees were just standing together talking when I went in and no one greeted me or asked if I'd like assistance finding anything. Actually, no employee ever said a word to me while I was in there at all. I won't be returning to this location unless I need more car audio/visual work.

I made an appointment with Geek Squad for a complicated (to me) technical issue that was making my work very stressful. Rafael worked with me for well over an hour. Then I thought of other issues I wanted to take care of while I was there, and he said No problem. He gave a few tutorials on things I needed to learn how to do. I also shopped and 2 other employees let me know they are there to help me if I have questions. Everyone there was awesome!! Thank You, Rafael! I'm back on my laptop and everything is GREAT.

Had to wait quite a while to check out. Not because there was a line, but because NO ONE was working the registers. I was informed that I could do a self checkout by downloading some type of ridiculousness on my phone. NO! Get an employee on the register! Why should I have to do the work to complete my purchase by doing what should be done by an employee?! I AM NOT EMPLOYED NOR RECEIVE A PAYCHECK FROM YOU. I will not do my own checkout so you can save what you should be paying an employee.

I ordered something as a gift from Best Buy. I bought it and it was supposed to arrive on the 22nd. It arrived at best buy on the 21st and I still haven't received it. I walked into the store and the person I spoke to said "its here l, but it's too much of a mess for us to find it" here we are another week later and still don't have the headphones. Thanks for ruining that one best buy. I still have no headphones and you kinda ruined a Christmas gift. I appreciate your low quality services.

WARNING: Restocking Fees - DO NOT BUY CAMERAS FROM BEST BUY. Just wanted to say that your staff is terribly rude. The fact that you charge a restocking fee around the holidays is a joke. I bought a $1,200 camera, didn’t like it SO I BOUGHT A DIFFERENT ONE FROM YOU, and you still charged me a restocking fee? What a disgrace… you scammed me out of $165. Don’t worry, I cancelled my new $1,400 camera purchase with you that included Geek Squad protection, so in the end, you’re the loser too.

I used to work here back in 2015 and Best Buy was not a good place to work at. johnny was not a good manager and he picked his favorites. All this company did was hire people for the holidays. Some people only worked 1 day a week. This place was like high school with all the employees trying to be bullies and make fun of other employees and then the employees who were trying to be bullies would complain to upper management when somebody put them in their place. Do not work at Best Buy.

Alamo Ranch Best Buy has everything you need from home appliances to electronics, TV, 4K movies (SteelBook), Apple iPhone and Samsung smartphone, laptops, gaming including Geeksquad service. This only Best Buy store display 8K Samsung QLED TV and 8k LG TV on floor at the moment. Come out and check this TV yourself. Pick up services are great and friendly staff. Sara and John were always helpful. It's must have and future proof television.

Very sad to see Brock and mortar business today no customer service pass the buck to another department went in to purchase AMP for my car and was given the run around staff member came out of back inventory audio section told me to stand over by the TVs and someone will get to me. No one did the I saw a guy go straight to another worker who was playing in phone and ask for a stereo. Just to grab the keys to grab item from first guy I asked....wow SMH

I went here because my phone tragically drowned without a functioning phone I had no GPS. I couldn't find the corporate Vetizion store, but knew Best Buy did Verizion phones. I went in the super sweet kid named Austin gave me directions. The Verizon store was an awful experience. I got frustrated with their snarky employee and went back to Bedt Buy where Austin helped me get into a new phone with no problems. He was super helpful and empathetic.

My grandson and I were there browsing for Christmas gifts. I didn't realize it was 10 minutes past closing time. I apologized to one gentleman and his reply was: "Don't worry you're ok, just go ahead and finish what you came for." They were very gracious, not blasting the loudspeakers for customers to leave. I was impressed at how well they were helping and finishing up with customers still in the store! Awesome job! I felt valued as a customer.

If u work from home, don’t order a desk to pickup from them. Even if it gives you a promise date, don’t believe it. They’ll delay your desk order, and never give it to you. Just a heads up for anyone needing this asap. I recommend office max right next door, and they actually have desks inside the store, as well as a ton of affordable options. The representatives I’ve dealt with at Best Buy have been so rude and kept giving me misinformation.

I went in and had a lot going on... Daniel at customer service was awesome. Then I went to Mobile and Rebecca helped me. She is incredible. I think Best Buy needs to focus on this woman's development because she's the reason I will continue shopping there after a rough experience. A very authentic, kind, charismatic person who will end up running the show and doing a great job at it if she gets the right mentors. Go get her, Best Buy!

They don’t have a selection! And finding a floor person to try & make a purchase! Joke! Had to show a picture of what I wanted, he looked in the display area, where I was! Duhh! Then went and got one out of the back, but wouldn’t let me hold it or look at it to make sure it’s what I wanted. Took it right to a register. I had to ask her to see it while she was waiting on another purchase! Won’t go back, easier to get via mail.

Is it possible to leave no stars, my wife and I spoke with a alleged manager from geek squad Joseph Hoffman/Huffman who stated our situation would be resolved Tuesday of this week it’s now Friday and we haven’t even received a phone call. Our beverage center went out and we were told it would be repaired this week and nothing. If I could return this product and avoid Best Buy all together I would horrible customer service.

When we got to the location. Went inside, it was awesome to be ask immediately if we needed helped. Then we went to the refrigerator area, the customer service was remarkable. Was approached immediately, informed us of the sales and deals. Service was impeccable. On point, Chris helped us purchase our refrigerator, check us out and got us set up with delivery. It was a very fast process. Very impress.

The manager, forgive me as I forgot his name, but he did me a solid with an online order I placed. I ordered a product that was listed as in stock on the website, and I needed it that day for a device repair. When I got to the store, however it wasn't. There was a more expensive version of the item and the manager offered a discount for the trouble and I was appreciative of it. Great customer service.

I am dissatisfied with the quality of service I received today. I was fully prepared to make a purchase of a new IPad and a Samsung NVME 2TB chip. I was waiting for service at the Apple kiosk and when I questioned the workers if they had what I was looking for in stock. I was left unattended and ignored. I purposely left and will be purchasing those items at Amazon out of pure spite.

Terrible customer service. We have been here several times but today is the last time. Asked for help twice, prices missing, waited 30 minutes for assistance after being told two separate times someone would be right with me. No one came. We walked around for an hour found one item gave up on the other. Also while being watched by the associate the entire time. This is ridiculous.

The customer care is horrible. Especially when its almost closing hrs. Unfortunately I dint get her name but this one female ( short around 300 pounds pierced nose and nostrils dark hair) is snappy yells and extremely hostile. For dealing with her the second time in this mood is a no go. We come to support best buy we deserve better customer care! I will take my money else where.

My husband and I were definitely going to splurge on a nice Sony Surround Sound today. We had our eye on it for quite some time. Not one person greeted us or asked if we interested in anything. We were trying to find someone and not one person was in sight so we can get help in the electronic section for the Surround Sound System. I would not recommend coming to this location.

So we did store pick up for an Xbox X/S & it was awesome until we got home! The headphones would NOT work! So we went through like 5 different headphone exchange! Finally after all this terriblenesses geek squad stepped in and find out that the Xbox was defective . Lucky we were able to exchange the defective one and get headphones that work ah may zing!!!

I could not believe how long I was looking at washers wile young guy employee was chatting with young female. I needed to buy and did not have much time. I asked him for help, he put me off. A group of employees passed by and offered to help. I paid over $1000 for washing machine in a few seconds. If I had more time I would have shopped elsewhere.

Grabbed me another one since idk how my mini ended up in my washer. AND it still works, just doesn’t play songs for a long period of time anymore, will loose connection and reset it self. Other than music playing, it still works fine. I’m impressed with the durability of this product. But still needed a new one. I need my music lol …

If you want the best deals on electronics and appliances you simply must shop at Best Buy! They have great black Friday deals on right now. I was able to buy a 70" flat screen TV for under $500. But whether you are in the market for an appliance like refrigerator, stove, or dishwasher or a new laptop you can probably find a great deal here!

There was a sales representative in the area of the smart watches where I was located, but she never approached me. I approached her.I asked her for help...I asked her to tell me about the Samsung watches and it seemed like she didn't know much about them or she didn't want to be bothered. The situation left me a little disappointed.

Had quite a few more open box / scratch and dent appliances than my normal Best Buy ever does, and were running a promo -- offering mark downs on top of the mark downs! They were a bit understaffed, but I was glad I stopped in! Picked up a dryer that wasn't quite what I was looking for, but the price overcame my objections.

Love that this one is so close by for my needs. As a photographer I can order any cards or items I need and picked them up quickly. Curbside is great but can be a little slow at peak hours but thats just part of the new ways after covid. Great store for sure. Got a new lens for a shoot quickly and cut the down time.

As a current employee at best buy in another state this best buy is awful. i had to walk around the entire store to find help. I was not greeted, i was not welcomed. best buy company wide are supposed to do ZAGG screen replacements. They do not. They have no idea what that is actually. All in all not a great store

Went in 15 mins till close. Had some difficulty finding an associate that late, but I was able to catch someone who grabbed the speakers I needed out of the back. I then noticed that there might be open box available, and he was understanding and told me where to find the open box ones. Good service overall!

Called ahead to see if item in stock which it was. Busy place but easy to preorder/pay for item to pick up at service desk - quick “in and out”. Item was a camera battery charger but with (an unexpected) battery - good value for money, considering battery alone retails for what I paid for both at the store.

The first person that was helping, sorry to say but actually reminded me of a child when you ask them to do something for you, he didn't even at one time hide his body language and facial laziness when asked if he would do something. Sooo unprofessional and lazy it was surprising to see him act that way.

First time at this location. I was able to ask for help on where to find what I was looking for right away. It took a couple of minutes for Josh? In cameras dept. to finish up w another customer and help answer all my questions and find what I needed - really great service! Will definitely be back.

Barely any staff except people working for the geek squad. It took over 20 minutes to get my item. I was prepared to walk out and spend my money somewhere else when the sales rep finally came back with my item. Now I see why brick and mortar businesses are closing down. Won’t be back!

Store is great, always clean and full of product. Just to bad no staff ever ask if you need help with anything. Always, have tons of questions when I visit, but no one likes to help. Sometimes, I feel like I'm bothering them even though they are just there talking amongst themselves.

Staff is great but this best buy is little more than a glorified phone and misc. appliance store. Went in for HDMI 2.0 cables, cable ties, and Windows USB drive or install disk. They had none of those. Also went in for a basic laptop stand, cheapest one they had was $71.

Aaron in headphones was extremely friendly n helpful in getting my daughter her Sony M4 Headphones . Thanks Joe at the front door was very helpful in getting to Aaron in the headphones dept. Actually walked us there. Very nice n cheerful.. Thanks Joe

Store pick up was so disorganized. I got there and only 2 other people were in line. Waited in line for 20 minutes. I watched the employees go back and forth for so long looking for other customers pick up orders. They need a better organizing system for pick up.

Do you answer your phone(s)? No... Gave them 2 stars because other than that this is a great store... Just answer your phones in a reasonable time frame... Also as I'm writing this review I'm still on hold... and counting... 22:40... and counting..

I am not one to write negative reviews. However, we had the worst customer experience ever at this store at the Geek Squad desk. I won’t go into details but the manager of the store is aware of the incident with a broken phone. Truly unbelievable.

I've done protection plans before that had all kinds of caveats and conditions. I had a Best Buy protection plan for a coffeemaker. When it bit the dust, the claim process was ridiculously easy and done in a matter of minutes.

Our Best Buy experience was very positive. We went in looking for a washer & dryer and ended up with the GE Combo. Many thanks to Hector (in Appliances). His experience & knowledge were invaluable to our search. Thank you!

Best buy refused to price match Amazon on Scan Disk micro sd card because the model number didn't match. 45.00 verses 18.98. Don't forget to check pricing before you check out. I will wait until tomorrow for a 60% savings

I had came to this store as I was in the neighborhood. It looked like it got hit by a freight train with empty shelves. The employees were nice and friendly. There is lots of parking along with wheelchair accessibility.

Today's experience wasn't good. I wanted to make a tax exempt purchase but they have made it difficult to make a tax exempt purchase, even though I had the proper form. I left without my purchase. Amazon, here I come.

If i could give a zero i would. I needed assistance and the manager couldnt help me he just said he had other clients go attend to that he could help them not me, he didint even do the effort to assist withe my issue

The manager here who helped me with my appliance purchase was so sweet, knowledgeable and cared about me as a customer. She was the best! I get my new shipment soon so I’ll update on how the delivery goes :)

Clean stores and not cramped, even when busy. Staff reductions make it challenging to get help. Store navigation can be difficult for smaller items (not TV's or appliances). Checkout speed is pretty good.

Seems like every time we go here to buy something we have to order it and have it brought in. What happened to stores having things in stock. Nice store. Good people. Just wish they had things in stock

Want in to return an item. The lady at the customer service desk was very helpful. Visit was quick and short. I would have given it a 5 star for this visit, but no one greeted me when I walk in.

Took my daughter in law so she could buy a washer and dryer set. Because she called ahead every thing was already taken care of all she needed to do was pick out her set and sign some paper work

Made purchase online. First trip to Best Buy in over 20 years. Store was easy to navigate. Separate line for online purchases which was quick and efficient. Associate kindly loaded my vehicle.

Long waiting at the customer desk. 20 employees doing nothing. 10 customers waiting on 1 employee at customer desk. After an hour, I left. Came back the next day and had a similar experience.

Everyone at this best buy is friendly. We stopped here several times to see what they have new. Every time we walked in, they asked us if they could help us find anything. That's important.

Loved the fridge I got and the price but the staff didn't seem knowledgeable in their own products and services and was unable to tell me basic info like "if" i could pay a bill online.

Good place, however when you are getting service or customer assistance, they are really sassy and on the offhand, rude. The results are good, so that’s why it still has 4 stars.

Great prices, many locations and any online Samsung orders can be fulfilled at the store immediately versus waiting for delivery!! Plus they match Amazon prices pretty quickly!

Very little on the shelves. When we told the sales person that we were just looking they came back and kept asking 4-5 more times while getting the same response every time.

Geek squad charged the wrong amount and now apple can't get through because the phones route to India. Can't get through to the store. Second time Best Buy has screwed up

Above good service, employees seem to like their job and be satisfied, that helps a lot and reflects in how they treat costumer. I go there often, as I like to buy tech.

Horrible delivery. You scratched my floors, you delivered my dryer with paint on it. I have tried 5 DAYS if getting it resolved and NO ONE CAN TAKE ACTION OR RESOLVED.

Best buy is my go place to make me feel happy, haha. I mean they have everything you could possibly need. The store is always clean and staff always helpful.

Sales person was very helpful and not pushy to make a sale. Even helped me to save some money! Helping me to better my YouTube channels: @MBP210 @JesusBoxer

Thanks to Zack from the Geek Squad here. Great service and not pushy. Answered my questions, didn't try to sell me anything I didn't need/want. Good job

Good Best Buy. I don’t shop out at brick and mortar stores too much but I do pick up from online purchases. They had plenty of product for Black Friday

The store is organized and easy to find what you need for the most part. It is a bit difficult to find a staff member of you need to ask questions.

I always find friendly and knowledgeable staff. Electronics are the best. You can't get any better than this place. Please keep up the good work!

double charged me for $1000 whenever i ordered for pickup and they neglected to explain anything until i called 4 days in a row and got it fixed

They have great open box specials at this location. I had a few employees approach me to see if I need assistance. Store is well maintained.

Friendly and very knowledgeable staff. You will have to lock in some eye contact to get some help. Once it comes, they'll take care of you.

A reasonable assortment of products, however, the Laptop my father-in-law was shopping for was not in stock. Good customer service …