Bunch of crooks, AVOID Then let me refresh your memory jay b, Black Citroen C4 VTR+ you sold (Mrs Robertson in May 2013) with after some investigation due to the fact the rear brake pads totally failed, had an advisory on the MOT that you failed to disclose (or give us a copy of the real MOT certificate that I obtained later not just a printout from the DVLA website saying it had a MOT) stating the brakes were worn before and during the sale, something which from a safety aspect is quite a serious thing not to tell your customer and we wouldn't have accepted the car until the brakes had been rectified had we'd actually been told this. On further investigation it seems this was also an advisory when the car was released by Motability, so you must've known the brakes needed replacing when you put it on your forecourt. I've been in contact with the MOT station and have a copy of the advisory clearly stating the brakes were worn if you want to argue this point, this left us with a repair bill of £480 as all the discs and pads after a very thorough examination had to be replaced by my local garage because the car was deemed too dangerous to drive with the brakes in their current state, which after informing you of this, you agreed to pay the cost of the parts as a "goodwill gesture" after I disputed your "fair wear and tear" argument. 5 months on Mrs Robertson is STILL waiting for the cheque you agreed to send as per the numerous phone calls I made to Dean on this matter back in August 2012 so ask him. You've also ignored countless emails and phone calls from Mrs Robertson on this matter and now she's asked me to deal with it, as she's fed up with you guys messing her about and this was the only course of action left which might generate some sort of response. How does that sound?, remember now? If you send the cheque you promised back in August I'll remove the comments, but until then they will stay. To all the people who have contacted me about this, I've posted the details so hopefully now Birchwood might realise they can't mess people about and not expect any consequences. I'd also like to point out I'm not being malicious, just a truthful experience we've had with Birchwood and their false promises and their "goodwill gesture"which so far is more like them sticking two fingers up at their customers, so it's up to them now to sort it out by sending the cheque to cover some of our expenses that they promised months us ago. No doubt they'll still ignore this as they only seem to contact you when you show any interest in their cars and if they still have no recollection of this car, I'll send them the sales receipt along with the garage bill and the other evidence.

Avoid at all costs this place, selling cars with problems promise to fix it , been 2 months waiting for repairs finding excuse not to do it ….. Asked to send a parts would do it myself, but been again refused… Have no choice just to take to court, which is I am already contacted my solicitor… Not gonna let to get away this people with they lies, no metter what is that going to cost me!!!! Ok, if you want me to tell you the whole story? The story is, I came to you to view the car. The front parking sensors wasn’t working. After a test drive, I opened the bonnet, the oil was leaking all over the engine. While you told me this was old oil. But it wasn’t. You decided to keep the car for repair for a week. After that week, you delivered the car with the same oil leak. And the parking sensors went from bad to worse. Your mechanic took the paint off from the parking sensors and put a white sticker on top. As I provided the picture to you. You decided to send me to a local garage to fix the problems. The garage that I did recommend, he wasn’t my mechanic. I did know him as a mechanic. Again, he did an MOT for me. All I asked him was to find the problems with the car and fix them. I didn’t ask him to charge you with £1800. Probably, he doesn’t cut corners like your mechanic does. You didn’t have to go to that garage. There are hundreds of different local garages around here. You’re just giving me many excuses to not repair the car. I have offered you, sent the parts, I would fit it with the local garage but you didn’t accept that and you decided to desperately take the car and repair it yourself. Yet you couldn’t do that either, besides the fact I don’t trust your mechanic either due to the last repair. If you genuinely want to sort this problem, A: send me the parts(vacuum pump, parking sensors, turbo charged pipe), I’ll go to the garage myself. B: I will go to the garage, repair the car and send you the invoice. If you don’t agree with these two options, I will have my full refund. Note that if you want to make this argument any longer, I can provide all the text messages that you have sent to me.

Just purchased my new car from Birchwood Motors, a five year old ford kuga. Normally I do not write reviews but felt compelled after stumbling across the Google reviews. My experience from start to finish was seemlessly easy with total professionalism shown throughout. I am not afraid to admit being a self confessed car buff and one equipped with in my opinion quite a bit of knowledge. So I found it extremely refreshing to visit a dealer that demonstrated a sound understanding and passion about their cars. I mention this as having purchased around twenty cars in my lifetime through various channels, there is nothing worse than somebody clearly just trying to do the hard sale and just take your money. I took the car for a road test, opened up the bonnet, checked everything over that I needed to and with all of my questions I was greeted with answers that satisfied and justified my eventual purchase. The finance option I found also to be a bonus with competitive rates at my time of purchase that were available. In summary I would definitely recommended this company. I have always been slightly apprehensive with car dealership and in the past have gone down the private purchase route. However after so many bad experiences in the past I am so pleased to have finally used a local dealer and put to bed my own prejudices regarding dodgy second hand car dealers. For anyone reading through the reviews all I can do is comment on my individual experience which was excellent. I liken anything I buy and the corresponding reviews to trip advisor and the hotel reviews available. You need to try something out for yourself as we all have different expectations regarding service/quality etc. If your looking for a good quality vehicle, competitive pricing and a professional service then I suggest you look no further.

Had my car for approximately 5wks. Have had issues for last 2 wks. Have been back to site few times now. Couldn't give me curtesy car, as yet, but hoping to get one. I've got a child with disabilities so need car to get to and from school. However.. car has completely packed up today... is booked in for next wk to get repaired..but car has other idea's ‍♀️ I've been told car is being picked up tomorrow. Which is great.. just hope I get a curtesy car. After all its not my fault iys become faulty. Ongoing saga... Will update... and yes staff are helpful###### So heres an update... Car got picked up on the Monday.. I got a courtesy car the Friday before. Got my car back on the following Monday. I asked what was wrong with it and didn't feel like I got a full explanation. However, my car has started making the noise again.. same as before.. I emailed yesterday asking for kelvin or Mitchell to call me back and nothing.. no phone call or email... Guys... a response would be good. Communication is the key!!!!!! I'll be taking my car to my garage for a full going over... would seem y saga continues.# ###UPDATE### I've taken the car back and got full refund today. Its definitely unwell and needs lots of help. Had a diagnostic by Allen fords.. and it they just confirmed that the car needed lots of work done to it.. Obviously birchwood wasn't happy with the diagnosis, however they refunded me and terminated our contract. Going forward... I would suggest that birchwood learn to communicate and respond to emails and phone calls. Number plate. GJ14 BVK blue Ford focus. Has serious issues. Avoid.... Happy for anyone to contact me i have evidence

£11,000 car, wheel squeaking, filler cap broken, air con hissing, turbo leaking oil, all within 30 days. This turbo failure is a £2500 repair job. I have given them the opportunity to fix this issue and it is still there. I had asked to return the car, and get another one with them. They agreed, but each time I emailed them about a car, they ignored me. Eventually They said they would fix it. Gave me a courtesy car instead. Told me to come back 2 weeks later. I have got it back, turbo still leaking oil, driver side wheel still squeaking. Got a mechanic to look at it to had been told it hadn't even been removed. I was told by BMC they would take it to a Mercedes Benz specialist. I had asked for evidence that the Turbo has been swapped, and they had no proof to give me, no paperwork, invoices or anything and told I can have the invoice for the repair at the end of the month. After asking Please can I have the business name and number where this repair was done as I think the turbo had only been cleaned, I received "The mechanic may have got an opinion on the turbo and was probably advised a clean would have sufficed." It took 2 weeks to clean it, and they didn't fix the leaking turbo, they didn't fix the squeaking wheel or the air conditioning. I am now trying to reject the vehicle through MotoNova, which can take up to 8 weeks but in the meantime I'm stuck with a £11,500 car, with a turbo leak which costs £2500 to fixthey took 2 weeks to clean. They also lied on the Finance application, they upped the price of the car by £500 said I paid a £500 deposit, when I actually didn't, as it makes it "look better for the finance application"

Unfortunately I have had a disappointing experience with Birchwood Motor Centre. The car was delivered in good condition, however I received only one key and no documentation to evidence that it had a full service history. This was in spite of verbal confirmation I had received prior to purchase that the car had two keys and a full service history, which are points that I have always asked about before purchasing previous cars and motorbikes. As the car is keyless entry and engine start, I received a quote for £425 from the manufacturer to replace the key. Over the four weeks following purchase I exchanged messages with Birchwood Motor Centre who promised various options such as discussing the issue with an independent car key provider, however no solution was provided. In the last three weeks they stopped replying to my messages altogether. The result is an additional unexpected cost of £425 to the car purchase to obtain a second key, as well as a reduced resale value of the car as I am unable to provide a full service history. I am disappointed with these unanticipated costs and that the dealership was not more up front about these issues prior to purchase, and after this experience I cannot say that I would recommend purchasing a car from this dealership.

Don't bother, you'll get screwed! I bought a car from here and got completely screwed over. Called in advance to book test drive on a £5k car, they'd put the price of the car up by £200 when I arrived. Wouldn't negotiate much. Shook hands at a the price i'd originally seen it for, with the agreement they would do the MOT and fix some broken things. Went to collect a week later and they denied knowledge of agreeing it despite confirming on the phone that it had all been done, but I'd already paid the deposit and waited a week, needed the car. They also lied about the mileage (it was 6,000 more than they said) and when they promoted it with 'Full Service' history, they neglected to say that the last service was 2 years ago and it had done another 30,000 miles since then! Ended up costing me an additional £250 to get the MOT and service done with parts and fixes. They also didnt tell me that the AUX port doesnt work and according to my garage, it would cost more than the car is worth to fix it. My boyfriend is now buying a car and spending around the £10k mark. NO WAY will we be going here. Theyve missed a sale and i hope this review means they miss a lot more!

Terrible service. Was lied to and ignored for MONTHS. I bought the car under a promise that the rust, lights and grill would be replaced. However, although they held the car for a week after I purchased it to 'fix' the stated issues, it arrived at my house in the exact same state I left it in. Months later after weekly ignored calls, it has finally been fixed. I was constantly told that I would receive a call back, however this of course never happened. When they then made a mistake in regards to the date of my appointment, instead of apologising, they then blamed me. They told me that they had ordered the grill that I had requested however when it was returned to me it was a different colour. Again, no apologies from Birchwood. The only reason that I have not given Birchwood zero stars, besides it not being possible, is that the staff on the most part seemed friendly. I would definitely not recommend, this has taken months to sort out and there is no way I would be returning. Terrible terrible customer service.

Right where to start. If I can give no stars I would do right away. Absolutely appalled by this dealership, deserves to be shut down and no right to sell dodgy vehicles. Picked up my vehicle and somehow passed MOT with worn tyres that could blow which actually happened when I was driving & the vehicle bonnet not opening as they have broken it with brute force with a tool!!!. Following my tyres I have paid 500 nearly to replace all 4 tyres as they are not road worthy, driving my vehicle having a blow out whilst my partner is in the vehicle with me who is heavily pregnant!? They have the audacity they are not going to pay the invoices?…. Further more I’m looking at another 300-600 for my bonnet to be fixed. I do not trust your people touching my vehicle ever again as they have tried to pull a crafty one and try to get away with it, so there’s no one to blame. I highly advised for anyone who visits not to purchase a vehicle from there ever!

Can’t speak for everyone at this dealership but Jamie is something else, Extremely Un-professional, aggressive and un trustworthy, bought a car, had it delivered, should’ve listened to the same bells when the car didn’t arrive, came the next day, suspension knocking, misfire engine light on, spoke to Jamie came to an agreement to get it fixed, get a courtesy car and go from there, after numerous times trying to chase, and already having insured the car I’m now told in anger from Jamie, the car will be getting picked up, they’re closing the finance I have to wait for my money owed, £1900 and being told they aren’t paying towards certain things, avoid this company, they are kind and helpful until they get your money, Jamie is the epitome of the car salesman you want to avoid!

Great first experience with Birchwood Motor Centre I have had an overall very positive experience with Birchwood Motor Centre from reaching out about a car I was interested in (2018 Grey Golf) to viewing the car, test driving and purchasing on 01/OCT/2022. It was my first time getting a car on finance and Jamie made the entire process seamless. I was able to check out the car with adequate time, test drive it and ask all the questions I needed. They were very helpful and patient with me, very friendly and accommodating to my needs. I highly recommend coming here for both experienced and first time buyers as you will be in great hands with very communicative staff. I have had the car now for just over 2 weeks and drives beautifully, no faults to report. Thanks so much!

Before I bough the car the service was excelente after I bought it was a different story, the car had a mark on the roof, the windscreen had 2 stones chip that wasn’t bought to my attention when asked, and then to get this sorted was so hard work had to go there in numerous times and every time I was told a different things the end was done but I had to keep pestering people which is not what I wanna do, plus booking appointment to go and see kelvin and when I get there kelvin is day off knowing that on the phone told me to come down, then with the loogbook lied that was sent called DVLA they said that nothing was there called again got trough to Dean that then sort this out is 4 day what a good person! But is a poor customer service from kelvin.

Being a single mum I was nervous about buying a car from a garage,having not long lost my older son who would usually come wiv me ,I can’t thank them all enough for their time ,kindness and patience,this is the second time iv been fortunate to purchase a car from them and really can’t thank them all enough,Kelvin,Jamie,Dean ,Mitchell,Luke and Mohammed u have all been amazing,welcoming,helpful and genuinely lovely blokes ,I can’t sing your praises enough.Sorting out my finances,insurance,my test drive,answering any questions lots of giggles and tears along the way after learning some of u knew my late son .Thank u all soooo much for also taking your time to look after my elderly mum wiv water and even offering to buy her lunch….No words ❤️

I couldn't recommend Birchwood Motor Centre highly enough based on my recent experience selling my car to them. Car dealers in general don't have the best reputation with the public but I am very happy to say that my experience with Birchwood has been exceptional. The gents there are a real credit to the motor trade and their business. They've been friendly, reliable, and genuine throughout and immediately sorted out the financial side of things upon collection of my car with no hassle or dramas. I can see why Birchwood has such good reviews on pretty much every platform I've seen them reviewed on. I would have no hesitation buying or selling cars with them based on my recent experience.

My husband and I recently purchased a BMW X3 from birchwood motor centre, Jamie the sale guy was absolutely fantastic and couldn’t do enough for you, the level of service was extremely satisfying and I couldn’t fault them one bit, the car was delivered to my address free of charge and absolutely spotless it left me feeling absolute customer satisfaction from my experience with using them to handle my purchase, I would have no doubt in my mind to highly recommend them to anyone interested in purchasing a vehicle in the future. They would go above and beyond to help with your needs.... really top guys and 5 ⭐️ service Thank you Dean and your team

We cannot fault Mitchell and Birchwood Motor Centre and will definitely be returning customers at some point. We have already recommended and will continue to recommend to others. We feel the proof of a good establishment is in the after sales service which has been excellent. We noticed a chip on the windscreen which due to Covid-19 could not be repaired however when the chip became a crack as it grew, we were able to have the windscreen replaced and despite only noticing this after we took possession of the car that we're really pleased with, Mitchell made a payment to cover the excess. Really impressed and happy. Thank you Mitchell

I purchased a car here in October 2022 and on the day of collection the spare key to the car could not be found and I was ‘promised’ they would not give up looking for it. A couple weeks passed and I finally got a response to which I asked if the key is not found, will you pay the invoice for a replacement? Which is £360 roughly from BMW and I was basically told ‘I’ve asked people to look, let’s see what happens’. 3 months down the line and I have heard absolutely nothing after I have sent more messages and emails, terrible after service. Hopefully we can get this resolved, I look forward to hearing from you.

Not impressed. Got a car in Fire Opel Red. It had respray, but due to their shoddy work within 3 days the paint work is flaking off my car. Spoke to numerous people, who passed me on to various salesman about the issue and have been fobbed off numerous times. I have now gone to multiple bodywork specialists who all agree that it was a quick, rushed job which they also used a polish that deteriorates the laquer. I have tried to resolve this with the company how ever they have not acknowledged the issue. There for I am Now looking to reject the car. I heave emailed the ombudsman regarding this issue.

Absolute joke. Sold me a car with a cracked windscreen which somebody conveniently covered with a blue sun visor. In the first 6 months of having the car the list of faults as follows - Glow plugs Clutch Dual Mass Flywheel Power Steering pump Generic oil leak Headlight was advisory on MOT which I was only shown after sale went through (had no reason to question this beforehand) Rear disks Diesel pipe leaking Various electrical faults Promised a service before sale - Car had not been serviced... Once they had money from finance company they completely refused any help.. Bunch of crooks!

A joke of an organisation! Like many other reviews on here. The service received while looking at their stock and choosing a car is very professional and courteous. However, once the deal is done - everything changes. I had a battery issue within days! And at the start they didn't want to know. They sold me a car with NO spare or repair kit. Which they were told I wanted sorted. They said they would, and now I have a coolant leak. They are not replying to me! Even though they provide a 3 month warranty. Please if you do anything. Keep driving. Go somewhere else.

After a very bad experience with a dealer in leigh on sea and having to return an unroadworthy car the next day , we decided to look at cars at Birchwood motors . From the minute we started looking until the purchase of our new " used " car , the experience was great .There was no pushy salesman , and both dean the owner and kelvin the salesman were so helpful .We were shown cars that was in our budget and finally settled on our new car , We collected it a few days later and have been totally happy with our purchase , thanks guys great company

Excellent customer service and after care I bought a Mini Countryman recently through Luke at Birchwood Garage and I have to say that he was very professional and friendly. I had a slight issue with a few wheels on the car a day after purchasing and the garage were very accommodating in paying towards the cost of the repairs. Once you have bought the car, they still do their best to keep you happy. Very impressed with the service. I would definitely recommend them to anyone looking for a good quality second hand car. Thank you! A+++++

I must say what a service from the team at Birchwood Motor Centre. Mitchell was my sales advisor and was very friendly and helpful. I contacted on the Monday about the car I was interested in and despite living at the opposite end of the country received it on the Saturday. Absolute love the car and feel the price was more than reasonable. Would definitely recommend them and when I need a new car I will definitely look at buying from them again. Keep up the hard work guys and stay safe. Thank you once again.

Had my car written off by a lady who jumped a red light. My wife found a replacement at Birchwood Cars. We live in Ashford Kent. Purchased the car and was back on the road on the Friday when it was delivered to us following the accident on the Monday. Can't speak highly enough of Birchwood. I dealt with Kelvin who has been most helpful all the way. When we next change our car we certainly will be making the trip to Hornchuch to view the cars they have. Great service all round. Thanks to all at Birchwood

I found my perfect car at Birchwood but located nearly 100 miles away I didn’t fancy the journey so I decided to go with their delivery option. I was a little apprehensive as I’d had a bad experience elsewhere, but I needn’t have worried as the car was exactly as described & delivery was stress free & smooth. My communication was mainly through Jamie who was always polite & never pushy & he kept me posted on everything from start to finish. Can highly recommend Jamie & this trustworthy motor centre!

I enquired about a Kia Sportage and went on to buy the vehicle thanks to a gentleman named Jamie. He helped me throughout by helping secure decent rates, rectifying issues I had with the car and taking my old car in as a part exchange at the most competitive price. His knowledge, professionalism, and his customer service overall was all 5 *. It was a pleasure to meet and do business with Jamie and Birchwood motor centre. Will definitely recommend to anyone. Thanks again

Bought a Discovery 4 from here and incredibly happy with the service we received. The guy i dealt with was Jamie and talking/corresponding with him over the last week or more he seems a very down to earth and genuine character. Happy with the price and the car itself is lovely. Had it delivered to our house around 170 miles away at no extra cost. Totally would recommend buying from them. Smooth, quick and easy especially compared to the larger dealers out there.

Dean and the team at birchwood motor Centre couldn't have been more helpful if they tried. Unbelievable service. No pressure at all just real good genuine guys who want to help people find there dream car. We was overwhelmed by deans communication and effort to help us find our car. We bought our car here previously and had it for 7 years with no problems. This with the level of service you receive made us return. The best in the game! Thanks guys.

I don’t understand why bad reviews have been left I Definitely recommend these. I brought a car in 2018 never had a problem with it but it got written of the other day. Went back to these to buy my new car and have no problems, they look after you and help you the best they can, iv brought both my cars from Mitchel his very polite and helpful. I wouldn’t go elsewhere to buy a car. when it’s time to get a new car I will be coming back here. Thank you!

Sat with Tej yesterday to get a Ford Focus on a hire purchase contract, drove it away today. The most simplest and quickest service to get a car finance and drive away I have experienced yet. All my questions were answered, all my concerns were quelled and their approved finance providers are very competitive. Needless to say, their car stock are highly competitive and would recommend to any who want a good deal. Thanks Birchwood Motors!

I bought an Audi A5 cabriolet after receiving the car via free delivery up in Sheffield I found the car had 2 small problems which I wasn't aware of i called birchwood up they asked me to take it to a garage close to me where the 2 jobs were completed to absolute no cost to me i honestly cannot knock the after care and now the car is perfect and at a great price . Would recommend this garage and I can't wait till summer. Thanks guys

Incredibly helpful and knowledgeable staff. Dean helped us to find the perfect car and has been very understanding in delays that were out of my control. Fantastic track available to test drive cars, if you didn't want to take them out on the road straight away. Lots of choice available to suit all budgets and no overly pushy salesman unlike most car dealers! Would definitely take a look if your looking for a new car!

Would like to thank Birchwood for all their help with the car we’ve just purchased from them. They’ve been brilliant. My daughter had just had a bad accident and they’ve been superb. They’ve been so helpful with the car, sorted my daughters finance for us can’t thank them enough. Cannot rate these guys high enough and would highly recommend this dealership for anyone looking to purchase a car. 5 star customer service

Got a twingo from here a few weeks ago. I was able to put a deposit down remotely, due to covid. The test driving facility at site is perfect and felt comfortable throughout the sale that I wasn’t being pushed into it. The car had a few issues which Paul understood and has gone above and beyond to fix. Every conversation has been great with these guys and will be recommending to anybody purchasing a new vehicle.

Terrible aftercare service - we purchased the car and they forgot to put front desk pads on the car!! The clutch went 1 month later. I live 3 hours away from the garage. They expect me to drive the car to them to fix the clutch knowing it’s on its way out. I have suggested getting it done local to me, send them the invoice and be done but this isn’t an option. Terrible service and I would avoid.

Always go here for my car's. I have had 3 cars on finance and just signed for my fourth car and have never had an issue even if there is a small problem they are more than happy to sort it out straight away. Friendly people, good range of options, good pricing and they remember their customers. Would strongly recommend if you are thinking of looking at getting a car that you check them out!

I have bought a number of vehicles from these guys and have always found them to be pleasant, friendly and not at all pushy like some other car dealerships. You can take your time explain your needs and be sure that they will do their best to accommodate. Even now that we no longer live in the area I feel happier to travel to view one of their vehicles as they have never let me down.

My experience of buying a 2nd hand car from this company has been great! Very happy. I dealt with Dean and he was really clear in communication and very helpful in all aspects of the process. Great facilities to test drive the cars too. If I ever need another car or know of anyone who does I wouldn't hesitate to recommend this dealer. Driving away a very happy customer.

Went to look at a Ford Mondeo advertised as having covered 25,000 miles with full service record. When I HPI'd it recorded 115,000 miles, they said they would sort it out and get back to me, they never did, I wonder why? The car is still available for sale on their website, and the full service record was a booklet that they issued from last year!!! December 2015

Absolutely fantastic Calvin was a utter gent.from start to finish...sorted out the deal...we are now happy owners of a 2 year old car.....test drove it around there private test track.....made to feel at ease through the whole process you just couldn't ask for more.......top class very highly recommended.....nothing was to much trouble...thank you birchwood.....

Have just purchased my second car from Birchwood and couldn’t be happier with both cars and the customer service. Both cars passed the highest RAC tests and the guys at Birchwood are so helpful without any pushy hard selling. They’re genuine nice guys who actually take pride in the cars they sell. I strongly recommend Birchwood to anyone looking to buy a car.

Smooth purchase, pleasure doing business ! We purchased a Mercedes from BCM for my wife back in September this year which was made very easy by the sales Person Jammie during these difficult times, the car has been perfect up to now and my wife is very happy with the purchase. If you are looking to purchase a car from this company I would highly recommend.

Recently bought a car from Luke Fallows at Birchwood and couldn’t have asked for anything else. Service was top notch from start to finish and I can’t sing his praises enough. He made the whole experience of buying a car a hell of a lot easier. If you are interested in buying a new car ask for Luke Fallows at Birchwood I can’t sing his praises enough.

Have got all my cars from this centre over the years ,Mitchell is amazing help and great customer service . Doesn't pester you like other car places ,let's you have a look around and there when you need help . Recently part exchanged my car for an excellent price of my new car . Would never go anywhere else great customer service all the time

Bought a car from here a couple of days ago and I have to say I was really impressed. All the cars are presented really well with a wide selection to choose from. The salesman (Dean) was very polite and helpful right from the start. I would definitely recommend Birchwood Motor Centre for anyone looking to buy a quality vehicle

Had brilliant service from Luke who helped me every step of the way and incredible after sales. Couldn’t have had a better service from him so trustworthy and helpful. Could not fault any step of the process would definitely recommend to everyone! Thank you all at birchwood I absolutely love the car just couldn’t be happier!

Brilliant service couldnt ask for a better salesman like dean very polite and sorted everything straight away but the after care is lacking work dont get me wrong the car is amazing but the clutch is deffo on its way out as the burning smell is always just awaiting a responce to see if this can be fixed etc

My first experience dealing with Birchwood Motor Center, & Jamie made it pleasant to say the least. Nothing was to difficult for him made the whole process from start to finish effortless, I would certainly recommend anyone who's in the market for a new car to give these guys a shout! Thanks Jamie!

Went to see a car, agreed with the garage I'd be an hour, arrived and they'd sold the car (would have been happy to put a deposit down if asked) Apparently they have two sites and obviously don't have a system to deal with genuine customers. Probably better if your local otherwise don't bother.

Absolutely terrible. Brought a car with numerous problems. Then found out it was written off previously and brought at a salvage auction. I contacted the garage numerous times about repairs and they would say oh wel call you back never did. The car is now going back finally!

I have purchased 3 cars from Birchwood, each car has been of top quality.. Amazing service, no pressure and they actually go above and beyond to help... I definitely recommend... Will always be my go too place for a car Couldn't praise them enough... …

Superb seller, highly professional, top-one quality cars..! All the staff is amazing always ready to support you (Tej, Dean, Ibrahim). I really recommend this seller to everyone is looking for a car. Great service, I'll definitively buy again from them..!!!

We have dealt with Jamie and his colleague Dean a couple of times and always been extremely happy. Excellent service, very honest and always going over and above to help us find our perfect car. Wouldn't buy from anywhere else!! Highly recommend!!

Bought my ford galaxy from here 11 months ago, great service great price and even picked me up from local train station, no hard sale very relaxed car buying experience would certainly use again and never had a problem with the car either!

Purchased a car from here years ago, only just thought to leave a review, the car had what must have been a dodgy MOT done which took 4 days after purchase, this cost me £1500 on the next MOT getting the entire exhaust system changed.

Great service from all the staff Especially Jamie who went above and beyond to help with the delivery of my car and fixing the cosmetic issues. Can’t not fault the service will only use Birchwood Motors for any car purchases

I have tried to buy from this place, but don't seem interested in selling, Phoned up couple weeks ago to buy motor, got told its sold, see it on website again, phone up again told it was there then told it was sold. Really weird

I bought a car 3 weeks ago and Dean was extremely helpful. All the guys were very friendly and went out their way for me. Dean especially is extremely polite and bent over backwards for me to get exactly what I wanted. Thank you

Excellent service from start to finish. The two cars I traded were collected for me from home and the new one delivered. Superb knowledge of sales staff helping me chose my new car. Thank you very much birchwood motor centre

Bought my new car from Dean and Jamie a few weeks ago and couldn’t fault the car or service at all. I wouldn’t waste my time looking anywhere else, 10/10 service!! We will definitely be coming back in the future. Thank you!

Sold me a car that had issues, took a ridiculous amount of time to sort it without seeming to really care and then 8 months later with not a huge about of use the engine fails costing me over 4 and half thousand to replace.

Great Company who went out their way to help my partner get her new car, top service, very friendly atmosphere, and most importantly not pushy for a sale, Thanks lads will be recommending you to all friends & family. Mat

Highly recommend Birchwood Motor Centre, recently bought a car from a very nice young gentleman called Luke , was very well mannered, very easy to talk to , overall very impressed with the service they’ve provided!

Grate company well recomended sells man dean and mitch good cars alround there no other company that would look after then berchwood motor center i advise any that wants a car to make berchwood ur first choice

Bought my 3rd car from birchwood very pleased with all my cars and the service I have received. Salesman are all very approachable and friendly and will definitely be back in the future to buy my next car.

Poor communication and aftercare service, called the sales line to make a simple request only to be met with unhelpful service and rude decorum. Seems there is a lack of accountability to help post-sale

This place seems all good but as soon as the 3month warranty is done they don’t care the mechanic isn’t a mechanic he just clears codes u spent thousands on a car n they don’t care do not go to these

Very helpful, honest polite staff ! Recently bought a nissan juke ! Lovely car and fantastic customer service from Jamie and Dean ! Go above and beyond to meet customers needs ! 5* from me …

Would highly recommend. We dealt with Jamie, great customer service, he made the whole buying process easy and hassle free. Very helpful and didn't feel any pressure. Would definitely use again

The car I bought was faulty and it was three months before they agreed to a refund, then I had to pay for a tow truck to get the car back to them. All in all a stressful experience.

Just bought a Mercedes E class from Birchwood. Excellent, friendly service with no pressure to buy. Good communication throughout the sale, Would definitely recommend.

Absolutely great experience! Nothing but help from Mitchell! Would definitely recommend anyone looking for a reasonably priced car in great condition! Thank you again.

Great dealing with these guys, found me a fanatastic car within my budget with very little fuss, smooth process to get me on the road, would highly recommend …

Jamie is a great guy. Hassle free and let's you decide what you want. Very helpful. Of course i bought my car from here and will again if i win the lottery soon

Bought my car from here about 4 years ago after a new car now and first place I went again was here. Staff still just as friendly and very willing to help.

Birchwood Motor Centre has no recollection of selling car to Mr Hacker , we see this a malicious comment against the company and advise it to be ignored.

Tej promised to have tyre pressure sensors fitted in October as the warning light came on during my drive home. 11 months later.... nothing but excuses.

Just purchased my first ever car, absolutely over the moon everybody was very friendly and helpful I would definitely recommend to friends and family.

Excellent Service Bought a car from Birchwood Motor Company a week ago, very pleased with the service, nice people, would certainly recommend them.

Highly recomend these guys very professional. Helpfull and knowledgeable top quality cars very pleased with my audi definitely will be going back

Great service very polite and professional. My new merc over the moon highly recommended will return and recommended thanks guys 5 star service

Very happy Very friendly people And honest That's what you want in life People not just for money But show you respect as a person Thank you

Grate company highly recommended top quality cars and there to help in every way if u want a good car come to birchwood motor center

Recently bought my ford Ka. Very pleased with service received. Very helpful!! Aftercare was great. No problems at all …

Very pleased with the cars i have bought from here im on me 3rd one now,would recomend to anyone,not pushy either which is great

The help I got getting my first car was brilliant staff are helpful and I definitely would buy another car from birchwood

Could not have been a better service would tell every body to buy from them Brilliant satisfied customer thank you...

Excellent service, Amazing car, Can not fault them in anyway. 1 happy customer. Would highly recommend this company.

Excellent staff and service, nothing too much trouble. Beautiful car would def recommend to friends and family

Great customer care . Really nice people . Bought a smashing car today at the best price . Thank you so much

Didn't receive a v5 or any service history. When called and asked why no explanation and was very rude.

great service, couldn't be happier with my new car and the help i received from the salesman. cheers

Lovely service friendly staff . Very informative and great they have private track to test drive.

Recommended, private test road when you want to drive the vehicle of choice before purchasing

My 4th car from birchwood couldn't be happier with there sales team and after sales service

Not happy with the aftercare. Was sold a car with a problem and birchwood offered no help.

Perfect customer services..... Friendly, professional, nothing too much trouble.

Great..Friendly...Very helpful...will definately be buying next car from them...

Only agrees for you to test drive the car if you buy it first. …

Really pleased with the customer service, and I love my new car thank you.