Not sure what to think about this place, the reviews are mixed...doughnut was just ok , but the customer service shocking ! There are no labels on the doughnuts so one doesn't know what they're looking at. I asked the lady what doughnut am i pointing at and she was just blankly looking at me. She managed to ask well what flavour am I looking for and I said" I don't know as I've never been here before "and that labels would be handy! Because of her attitude i chose the first one I saw. Then at point of payment she said it's a swipe and because I prefer not to use swipe payments I said swipe doesn't work on my card. However she proceeded to swipe my card completely ignoring what I just said. Also if you expect a smile , forget about it and go to Dunkin instead. This establishment has a LOT to learn about customer service.

I’m not sure if they make their own donuts or what but they tasted the same if not worse than donuts you get in packaging at the grocery store. They were the first donuts I’ve ever had that were so bad that I left them on the side of the road for homeless to hopefully get. I also ordered a boba taro drink and it was so tasteless that I had to come back warm up some milk and add a ton of my own taro powder to it since they were so cheap to add hardly any in my “taro” drink. We spent nearly 17$ here hoping for good donuts from a donut place and a good drink but it was a massive let down. Never experienced this kind of low quality from a donut place before. We ended up going to KFC for a Famous Bowl which was a million times better sadly. Hope this helps someone! We really wanted donuts. Massive let down.

Two start because sandwiches are decent time to time and they are only thing they make on spot and toast the bread so although its a day old bread. *Rest it not worth it because they bring from the other shop so you never know how old it is.* Opening hours is a mystery you never know when they are open. For example you can go 8am and they might be close then you find them open like late afternoon. Its just too inconsistent to try going. Another thing you never know is what they will have. There are four donuts that are guaranteed to be there Boston creme, Eclair, normal, and sprinkle. Rest similar to working hours is a guess if they will have or not. **Short review bad sandwiches, old or no donut. Would not recommend.

I work downtown right across the street from this Bosas. The only reason I give it a 3 stars is because of their delicious donuts, drinks, and food, However they have the SLOWEST WORKERS. Their are 2 people most of the time and it takes them both to work on one order. I just tried to order 5 bagels with cream cheese for pick up in 10 mins but they tell me it's going to be 20 - 30 mins to make because it is only 2 of us.. OHHHH COME ONNN.

Service was horrible. It's sad cause it use to be pretty good. Whoever the guy in glasses is they have no idea what they are doing. Stood and watched for almost 10 mins with another customer being completely ignored because apparently this guy couldn't do more than one thing at a time. Acknowledging us I guess was even too hard for him as well while we waited. Guess it's back to the dunkin' donuts down the street.

I ordered through their website and it took over 40 minutes to arrive and with the complete wrong order. For some reason you cannot call their facility so I had to drive out to there place and collect the correct order and I asked if they could throw another donut in my order for the sake of my inconvenience and they wouldn't because my inconvenience wasn’t their problem.

Worse customer service ever just throws me my sandwich the bread is beyond stale and he literally told my the soda machine was down but went and got the next guy behind me a soda from the machine like I wasn’t rude or anything and when I asked for a bag of chips he mumbled under his breathe “you don’t need any more food” like worst experience ever I literally left crying

I recommend finding a different BoSa's location. The donuts are awesome, however, this location seems hit or miss whether the place is actually open. I came Saturday and the place was closed. I came Wednesday morning and there was a sign on the door stating be right back. I've been here for about 15 minutes and no one has opened the place.

I stopped here at 5:37 hoping to get some sandwiches while transferring from the light rail to the bus on my way to work. The lady had just closed and was locking the door. When I asked her when they closed she told me six o'clock. She needs to learn how to tell time. Left hungry.

Worst location in downtown...both on 1st street and at ballpark...change the information on ur website to say "open"...whenever they feel like it and not 600 am...gas aint cheap and not everyone lives in downtown to walk...hace some consideration of peoples time and money...

I am the owner of a neighboring business and frequent this location daily. This morning, while doing our daily Bosa pick up, I inadvertently locked both my keys and my phone inside our property. I returned to Bosa, and politely explained

I like Bosas, I like the fact that they're open 24hrs. I would have given it 5 stars but they always out of our favorites. There's also a slight language barrier with some not all employees. All in all I Love that they're always open.

This location is always out of want you want, their drinks are not very good and the employees are not friendly at all. I recommend going to the one on 4th st and Jackson. Much better service

Best place to grab a quick bite. There hours are 6-6 but during the sports seasons they’re Open before and after the games. Dasani 17 oz bottle are 1.51

Donuts were really fresh. Best I've had in a long time.
Service
Dine in
Food: 5
Service: 5
Atmosphere: 5

First time here and roast beef croissant and donuts were super good . Very tasty . Good price and the lady serving me was nice too.

So tasty when the donuts are freshly made at 6am. Starting off the day great! I recommend the buttermilk donut ooooh yummy!

I found this Boss Donuts while I’m downtown Phoenix and my heart sang! You need to try the chocolate old fashioned donut

One of the best and quick bagel sandwiches to get downtown for sure! Extra meat and extra cheese, barely over 5 bucks!

Delectable and delicious. Please make gluten free Toasted Coconut Donuts. Thank you, the best donuts in the valley.

2 local locations one at Arizona Center another across from Chase Field. Very friendly people. Great donuts!

Great product. The lady behind the counter was short and snippy. Made me feel like an annoyance to her day.

Such good sandwiches and the best freshest croissants!! Good coffee and very nice people:)

So convenient. Sometimes, there's wait because of how busy they get, but worth it!

1 stop shop
Food: 5
Service: 5
Atmosphere: 5

Lives up to it's reputation. They are the best donuts in Phoenix.

These donuts are so delicious! I recommend the apple fritter.

Great sandwiches and yummy donut holes. Friendly employees

The donuts are okay, prices are getting really high

The best donuts around, so soft and yummy …

Sloppy sandwich.looked like it was smashed.

These are the best donuts I have had...

Delicious and fresh donuts! Thank you!

Delicious fresh doughnuts

The sandwiches are good

I love the donut holes.

It's bosa, enough said

Good dough nuts

Good doughnuts

Great donuts

Water